--- description: Scopri le funzionalità di Alcea Helpdesk, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alcea Helpdesk - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la risoluzione delle problematiche](/directory/30675/issue-tracking/software) > [Alcea Helpdesk](/software/163894/fit-helpdesk) # Alcea Helpdesk Canonical: https://www.capterra.it/software/163894/fit-helpdesk > Alcea HelpDesk è un sistema di monitoraggio completo che comprende rilevamento dei problemi, knowledge base e monitoraggio di contratti e opportunità. > > Conclusione: valutazione di **5.0/5** stelle assegnate da 3 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Alcea Helpdesk? Alcea HelpDesk è ideale per le aziende che sono tenute a monitorare gli articoli segnalati interni ed esterni e consente di migliorare il servizio clienti e di aumentare le prestazioni del team di supporto interno. Questa conveniente soluzione è perfetta per le piccole e medie imprese. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **5.0/5** | 3 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 5.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 5.0/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.7/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 100% | (10/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Alcea Technologies - **Area geografica**: Ottawa, Canada - **Anno di fondazione**: 1997 ## Contesto commerciale - **Prezzo di partenza**: 20,00 CA$ - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Argentina, Australia, Austria, Belgio, Brasile, Canada, Cechia, Cile, Colombia, Costa Rica, Danimarca, Ecuador, Emirati Arabi Uniti, Finlandia, Francia, Germania, Grecia, Irlanda, Israele, Italia e altri 22 ## Funzionalità - Alerts/Escalation - Gestione della knowledge base ## Opzioni di supporto - Chat ## Categoria - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) ## Alternative 1. [Jira](https://www.capterra.it/software/19319/jira) — 4.4/5 (15312 reviews) 2. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4072 reviews) 5. [GitHub](https://www.capterra.it/software/129067/github) — 4.8/5 (6155 reviews) ## Recensioni ### "FIT is a good name for the tool as it truly "FITs" into every need you may have for a ticket system." — 5.0/5 > **Lisa** | *29 gennaio 2018* | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: By far what I like most about FIT is the company that makes the software. Without exception they are all professional, experts in their field, extremely responsiveness and easy to do business with. They feel like an extension of your company. The tool itself is basic and that is what works so well. You can add to it using user defined fields, and workflows that truly enable you to build the experience you want in your particular organization or department. We implemented 5 different versions all doing something different to meet specific department requirements. All worked as we would have hoped and then some. > > **Inconvenienti**: The "pro" of easily adding fields and workflows to this software is also its con. You need to have strict governance or you get out of control really quickly. My team loved that they were not forced to have a "customer" already existing before entering a ticket. However, that removed the possibility of having customer "360". If you don't need that and only want a quick and easy to use ticket system, then that would not be a problem for you. I am also sure that Alcea could figure out a way of helping a company set something like this up if required. > > Easy to set up and maintain. A price effective solution. ----- ### "Easy to use and stay on top of tasks" — 5.0/5 > **Haylie** | *1 novembre 2017* > > **Vantaggi**: This software, once you get used to it and know your way round it, is great to use. It has been a huge benefit to our company with keeping our support desk up to date and organised. Fit Support have been excellent and very quick to respond to requests - very impressed. > > **Inconvenienti**: Getting to know the system in the beginning. Even though there is a User Guide, I wasn't always able to find what I was looking for in the manual. This became easier once I knew my way round the system. ----- ### "Task Management, Project Management, Knowledge Base. Post ERP data via SOAP. Anon Email Retrieval" — 5.0/5 > **Justin** | *26 gennaio 2018* | Vendita al dettaglio | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Setup, implementation and customization was straightforward. Super flexible, can accommodate any of our workflows. Dashboards and reports were easy to do. I have no current users on mobile devices, but the mobile app could be interesting for others. We used anonymous email retrieval to add email capability. Support was great. Tough questions were always answered quickly by a developer. > > **Inconvenienti**: It can be a bit verbose. As with any customizable solution careful thought is needed in the design phase > > A solution that fit the needs of our team ## Link - [Visualizza su Capterra](https://www.capterra.it/software/163894/fit-helpdesk) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati