--- description: Scopri le funzionalità di UJET, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UJET - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [UJET](/software/164070/ujet) # UJET Canonical: https://www.capterra.it/software/164070/ujet Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/164070/ujet?page=2) > UJET è una moderna azienda di software per contact center basato sul cloud con innovazioni leader nell'assistenza clienti su Web, telefono e app mobili. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 140 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza UJET? UJET è la soluzione ideale per le aziende di fascia media e di livello enterprise che si concentrano sulla trasformazione del servizio clienti con un'architettura cloud altamente affidabile e tutti i vantaggi delle funzionalità oggi offerte dagli smartphone. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 140 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.8/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: UJET - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2015 ## Contesto commerciale - **Prezzo di partenza**: 80,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, coreano, danese, finlandese, francese, giapponese, inglese, italiano, norvegese, portoghese, spagnolo, svedese, tedesco - **Paesi disponibili**: Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Autoresponders - Branding personalizzabile - CRM - Call Center Inbound - Call Center Outbound - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Comunicazione multi-canale - Conversione testo-parola - Creazione di report/analisi - Cronologia clienti - Dashboard - Digitazione di tasti del telefono - Gestione dei feedback - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della forza lavoro - Gestione della knowledge base - Gestione delle code - Gestione delle comunicazioni - Gestione di call center - Gestione di feedback negativi - IVR - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Live Chat - Messaggio vocale - Monitoraggio delle chiamate - Personalizzazione - Personalizzazione della voce - Quadro della attività - Raccolta dati multi-canale - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Rendicontazione e analisi statistiche - Smistamento automatico delle chiamate - Sondaggi e feedback - Storico delle trascrizioni/chat - Targeting geografico - Tracciamento delle interazioni - Trasferimento delle chiamate - Trasferimento di file - Trasferimento/Instradamento - VoIP ## Integrazioni (8 in totale) - Freshdesk - HubSpot CRM - Kustomer - Observe.AI - Salesforce Sales Cloud - ServiceNow - Verint Workforce Management - Zendesk Suite ## Opzioni di supporto - FAQ/Forum - Assistenza telefonica - Assistenza diretta 24 ore su 24 ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) ## Alternative 1. [Convoso](https://www.capterra.it/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 2. [DialedIn CCaaS](https://www.capterra.it/software/29589/callcenternow) — 4.8/5 (315 reviews) 3. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 4. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [Nextiva](https://www.capterra.it/software/175788/nextiva) — 4.6/5 (916 reviews) ## Recensioni ### "Awesome Tool" — 5.0/5 > **Juan** | *11 aprile 2020* | Esternalizzazione/Delocalizzazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for. > > **Inconvenienti**: It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing. > > I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS. ----- ### "Amazing Experience" — 5.0/5 > **Mohamed** | *14 ottobre 2022* | Telecomunicazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Reporting is excellent, Routing is very easy, Creating teams and users. > > **Inconvenienti**: The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that. > > everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually. ----- ### "A simple and easy product" — 3.0/5 > **Utente Verificato** | *25 settembre 2020* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: UJET is a simple phone application that can be useful and easy to use. It provides a nice UI that doesn't contain a lot of buttons that can, sometimes, complicate user interaction. I've used this product as both a call receiver and as a manager. It provides several insights that can help track call information and keep tabs of everything that is going on. > > **Inconvenienti**: There were several times when calls would glitch out and you wouldn't know what exactly happened. Sometimes, agent's could disconnect their PCs and UJET would only recognize this as an "unknown" error but couldn't further identify what happened. Other times, as a manager who would listen to ongoing calls, it would be a common event that calls got disconnected from my end and I couldn't listen to them for a couple of seconds; nothing major but definitely annoying. > > Overall, this product is good and simple, providing basic functions as well as data management, but that is it. If you're looking for a more sophisticated product that contains additional features, then this is not the one. If you want a simple one that can help you make and receive calls in a timely manner, then this is the product for you. ----- ### "Great experience with Ujet\!" — 4.0/5 > **Lauren** | *16 settembre 2019* | Vendita al dettaglio | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: -Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people\! The team at Ujet is great, they are attentive and listen to feedback very well. > > **Inconvenienti**: The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now. > > Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred. ----- ### "Great customizable tool" — 4.0/5 > **Allyse** | *21 settembre 2020* | Servizi ai consumatori | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need. > > **Inconvenienti**: I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from. > > We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing\! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool. ----- Pagina: 1/7\ Avanti: [Pagina successiva](https://www.capterra.it/software/164070/ujet?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/164070/ujet) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati