Retail Pro

Review of Retail Pro

Commenti: I have found Retail Pro to be an exceptional retail management software that offers a wide range of tools and features. The inventory management system has been particularly useful for my retail business, as it allows me to track stock levels, reorder products, and generate reports on inventory movement. This ensures that I always have the right products in stock to meet customer demand.I also appreciate the powerful data analytics tools provided by Retail Pro, which have helped me to analyze sales trends, customer behavior, and inventory levels. The automation features have also been a great time saver, enabling me to automate many of my inventory-related tasks, such as reordering products and generating reports.Additionally, Retail Pro's POS system has been a great addition to my retail operations, allowing me to process sales, track customer information and purchase history, and generate reports on sales data.

Aspetti positivi:

Comprehensive solution: Retail Pro is a comprehensive software that provides retailers with a wide range of tools and features, including inventory management, POS, customer management, and reporting.Scalability: Retail Pro is scalable, which means that it can be easily adapted to meet the needs of retailers of different sizes and types.Data analytics: Retail Pro provides retailers with powerful data analytics tools, which can be used to analyze sales trends, customer behavior, and inventory levels.Automation: Retail Pro automates many of the inventory-related tasks, such as reordering products and generating reports, which can save time and reduce errors.Customization: Retail Pro is highly customizable, which means that retailers can tailor the software to meet their specific needs.Support: Retail Pro offers a wide range of support options, including online documentation, community support, and professional support, which ensures that retailers can get help when they need it.

Aspetti negativi:

Learning Curve: Retail Pro's complexity can require a steep learning curve for retailers new to retail management software, which can be time-consuming and require additional resources.Limited functionality for certain services: Some of the Retail Pro's services may have limited functionality compared to similar services offered by other retail management software.Complexity in cost management: Retail Pro's pricing model can make it difficult for retailers to predict and manage their costs. This can lead to unexpected costs if retailers are not careful in monitoring their usage.

Full Stack Retial Software

Commenti: I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive.

Aspetti positivi:

I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good. Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have: - Inventory - Vendors and Purchases - Transfers - Customers - POS - Physical Inventory - Inventory Adjustments - Customer Loyalty So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa).

Aspetti negativi:

Cost, period... But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business. You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro.

We are still trying it

Aspetti positivi:

Retail Pro is a user-friendly software that fulfills all my requirements effortlessly. I encountered minimal issues, and whenever there were any, the support staff promptly resolved them. What sets it apart is its comprehensive range of features, making it a one-stop solution for any retail business. The software, combined with knowledgeable business partners, ensures success in the retail industry. The intuitive interface facilitates easy navigation for both admins and users, with a well-organized layout that maximizes options and optimizes space for processing and displaying items.

Aspetti negativi:

Retail Pro offers improved and informative support that is focused on knowledge-based solutions. However, I found the user information available on the portal to be lacking, which was disappointing. Additionally, the software's database recovery process, particularly on the main server, can be time-consuming. Upgrading from an older release to a new one, especially when dealing with numerous stores and POSs, can also be a lengthy process. While the software generally functions well, there is room for improvement in making certain basic features more user-friendly.

Retail Pro 9.4 is a very unfortunate product.

Commenti: V9.4 is very very slow and without features or benefits to offset the moving from V8 to V9.4. If you love lack of features and watching a spinning wheel you will love Rpro 9.4

Aspetti positivi:

ECM polling replace the 32 bit polling in Rpro 8.6. In theory this allows close to real time updates to your main. unfortunately, seeing it failing for various reasons with no logs or error message to help navigate.Therefore, Never know if it works or not. The Retail Pro dealer has been helpful in trying to fix the numerous issues with Rpro.

Aspetti negativi:

Unbelievably slow. We have had replaced all hardware with SSD, tons of ram and fast processors. Views, filters, moving from Sales to Customer management system pauses each step of the way. Even direct connect to server does little to speed up process. Missing most basics elements. Can not view inventory by sold as this element is missing from filter. Likewise, Cannot view on order in inventory as this most basic feature is also missing from filters. We currently 95,000 active SKU very hard to manage as system is so slow. My Rpro dealer blames it on the Oracle data base. Reporting in 9.4( why we have the system) is basically missing. We have to export all of the 9.4 data into our old 8.6 in order to run even the most basic reports. Therefore we are essentially running two systems. 9.4 heavy data base requires more management and is expensive and time consuming. If an emergency reinstall is needed it might take a while. Rpro 9.4 only allows one EFT interface. End user is stuck in a noncompetitive relationship with POS EFT which has it owns struggles. Have been with Retail Pro Since 1998. Been on V8 since 2004. V8 while not the most advanced product in the market place was a stable

Retail Pro

Commenti: We purchased over 15 years ago when we first opened and it was very expensive. We use a very limited amount of what it is capable of doing. POS and limited inventory control. One reason is because the report feature is not very user friendly and every time you pick up the phone with a question you get a bill. For example, why can't I run a report on my inventory balance for a previous day? Overall I am happy with it I just think I bought more than I needed.

Aspetti positivi:

Easy to navigate and does what I need it to do. Minimal issues with the software. When we first started using it and issues would arise the support staff was always available.

Aspetti negativi:

Needed more hands on tutorial classes up front. There are a lot of things the software is able to do, I just don't know how to use it. "Reports" feature is not very user friendly. Support staff or sales person should follow up each year with updates and latest technology and no one does. They did the first few years but not any more.