--- description: Scopri le funzionalità di Podium, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Podium - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione della reputazione online](/directory/30750/reputation-management/software) > [Podium](/software/164285/podium) # Podium Canonical: https://www.capterra.it/software/164285/podium Pagina: 1/22\ Avanti: [Pagina successiva](https://www.capterra.it/software/164285/podium?page=2) > I clienti sono la tua migliore forma di marketing. Ottieni più recensioni e sii una soluzione conveniente per i tuoi clienti con messaggi di testo da una dashboard centralizzata. > > Conclusione: valutazione di **4.3/5** stelle assegnate da 522 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Podium? Podium è perfetto per qualsiasi attività commerciale focalizzata a livello locale che ha da 1 a 10.000 sedi e che fa affidamento su un elenco online locale per favorire la crescita aziendale o tentare di gestire le recensioni di più sedi sul web. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.3/5** | 522 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 3.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.2/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 70% | (7/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Podium - **Area geografica**: Lehi, USA - **Anno di fondazione**: 2014 ## Contesto commerciale - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Australia, Canada, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Acquisizione di potenziali clienti - Analisi visiva - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Conforme alla legge HIPAA - Conformità PCI - Cronologia clienti - Dashboard - Elaborazione di carte di debito/credito - Fatturazione e contabilizzazione - For Medical Spas - Gestione SEO - Gestione appuntamenti - Gestione contatti - Gestione dei clienti - Gestione dei feedback - Gestione dei modelli - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della campagna - Gestione delle risposte - Gestione di feedback negativi - Importazione/Esportazione di dati - Invio di SMS di massa - Lead Generation - Messaggistica bidirezionale - Messaggistica programmata - Messaggistica via SMS - Modelli personalizzabili - Moduli personalizzabili - Modulo offline - Monitoraggio delle revisioni - Monitoraggio lamentele - Notifica di revisione - Opzioni di pagamento multiple - Pagamenti tramite cellulare - Personalizzazione dei messaggi - Prevenzione dei pagamenti fraudolenti - Programmazione della campagna - Promemoria - Quadro della attività - Raccolta dati multi-canale - Rendicontazione e analisi statistiche - Richiesta di revisione - Risposte automatizzate - Sondaggi e feedback - Storico delle trascrizioni/chat - Tracciamento delle interazioni ... e altre 22 funzionalità ## Integrazioni (120 in totale) - 3C Connect - ABC Ignite - ACS - ALLDATA - AccuLynx - ActiveCampaign - AdvancedMD EHR - Airtable - AroFlo - AthenaPortal - AutoFluent - Autosoft DMS - Bay-Master - CCC ONE - CDK Global ... e altre 105 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Chat ## Categoria - [Software per la gestione della reputazione online](https://www.capterra.it/directory/30750/reputation-management/software) ## Categorie correlate - [Software per la gestione della reputazione online](https://www.capterra.it/directory/30750/reputation-management/software) - [Piattaforme per recensioni](https://www.capterra.it/directory/31024/review-management/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Alternative 1. [Text Request](https://www.capterra.it/software/167015/text-request) — 4.6/5 (1193 reviews) 2. [Twilio](https://www.capterra.it/software/180158/twilio-communications-platform) — 4.4/5 (501 reviews) 3. [Omnisend](https://www.capterra.it/software/153508/omnisend) — 4.7/5 (836 reviews) 4. [Klaviyo](https://www.capterra.it/software/156699/klaviyo) — 4.6/5 (524 reviews) 5. [Messente](https://www.capterra.it/software/199059/messente) — 4.7/5 (84 reviews) ## Recensioni ### "Love it but don't always love paying for it\!" — 5.0/5 > **Kevin** | *10 novembre 2020* | Proprietà immobiliari | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great. > > **Inconvenienti**: It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training. > > Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process. ----- ### "Interesting mesh of a review and communication service" — 4.0/5 > **Jennie** | *21 luglio 2021* | Internet | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: -Chats with customers are through texts -Different sales agents can answer, and there is no limit to how many sales agents are allowed on 1 account > > **Inconvenienti**: -Does not integrate to our CRM tool (Hubspot) -Not really using the review portion of Podium -No automatic chatbot integration > > Originally, I was looking for a reputation management service, but turns out, that's our least used feature for Podium. Instead, we've really been using Podium as a communication tool for our loan officers and new leads. I like that everything is done through SMS and allows our LOs to call the lead right away. Our business is closed mainly through phone, so Podium works well for us. However, I don't recommend for all industries. ----- ### "Steer clear - you cannot get your information out\!" — 2.0/5 > **Cate** | *3 novembre 2024* | Marketing e pubblicità | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: It's very easy to use although the way that contacts are entered and default to being unsubscribed is weird and not very intuitive. > > **Inconvenienti**: You can NOT get your contacts out. The only email marketing/CRM system that I've ever come across that does not allow users to export their own contacts. > > Podium integrates with other systems, but only to bring contacts into Podium, it won't syncronise. After trying several ways, I spoke to support who were very hedgy and finally admitted that they account holders can request an export of their data and Podium review the requests "on a case-by-case basis". So you may or may not be able to get your data out, but only if you request it. I'm appalled. ----- ### "Podium use for office ;Made easy" — 5.0/5 > **Alondra** | *28 luglio 2025* | Assicurazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: At our Agency we all have access to Podium letting us send messages to clients /saving their contact info and allowing us to communicate with them efficiently when we are unable to get a hold of them over a phone call or Via email. We all have access to see customer reviews and see any incoming information regarding the agency I work for. > > **Inconvenienti**: I have yet to come across something I dislike using Podium. I have worked in this industry for years and have never until now found something that helps all staff members be able to have access to all text messages being sent in and out with clients. > > Overall having this one number linked to all of our locations makes it easy for any one here to search a client and look at previous conversations , being able to pick up where the last employee left off also helpful to verify staff conversations with needed documents to match our Hawksoft notes and uploads. ----- ### "Professional customer messaging that feels personal." — 5.0/5 > **Ilayda** | *23 aprile 2025* | Moda e articoli di abbigliamento | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Podium assisted us in being able to touch base with shoppers; very much on a personal level, particularly for reviews and text messaging. I love that I can respond to customer inquiries via SMS quickly, while not switching between platforms including sending reviews requests directly after making a sale while the luster of excitement is still there. > > **Inconvenienti**: It’s obviously designed with service businesses in mind, so some features that are common in retail, like inventory integration or product-oriented messaging aren’t exactly on point. We had to work around that a little bit to shape it to our flow. > > Within a matter of weeks of implementing Podium, we had doubled the amount of Google reviews for our store\! That also added more visibility for our brand, especially locally. It also allowed us to make up some missed sales by answering questions about fit or availability quickly over text, something email just doesn’t do. ----- Pagina: 1/22\ Avanti: [Pagina successiva](https://www.capterra.it/software/164285/podium?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/164285/podium) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati