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Cos'è isolved?

iSolved HCM è un'azienda leader nel settore della tecnologia di gestione del capitale umano, che riunisce le funzionalità chiave per la forza lavoro in un'unica piattaforma solida e facile da usare, iSolved. Buste paga, gestione delle risorse umane, gestione degli orari lavorativi e delle presenze, le assunzioni, l'onboarding, la conformità ACA e l'iscrizione a strumenti di previdenza sociale sono tutti erogati da un'unica applicazione, nel cloud, creata appositamente per il datore di lavoro di piccole e medie dimensioni. Ha raggiunto rapidamente una buona quota di mercato, con oltre 3 milioni di dipendenti ed è in continua crescita.

Chi utilizza isolved?

Datori di lavoro di piccole e medie dimensioni.

isolved Software - 1
isolved Software - 2
isolved Software - 3
isolved Software - 4
isolved Software - 5

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Le barre verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su isolved

Punteggio medio

Nel complesso
3,9
Facilità d'uso
3,9
Servizio clienti
3,7
Caratteristiche
3,9
Rapporto qualità-prezzo
3,9

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
38%
4
37%
3
12%
2
4%
1
9%
Lisa
Lisa
Business Office Manager (USA)
Utente LinkedIn Verificato
Ospedali e sistemi sanitari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

i-Soved it the BEST

5,0 mese scorso Nuova

Commenti: It has made our job more manageable, we absolutely love it. I can highly recommend it to anyone.

Aspetti positivi:

Customer service is top notch, knowledgeable, kind and efficient. If they do not have the answer immediately they happily get me to the correct person who can help

Aspetti negativi:

They only thing I do not have a complete grasp on is benefits. It is as much of a "me" problem as it is an iSolved problem.

Denise
Human Resources Manager (USA)
Servizi bancari, 51-200 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Could focus more on customer needs rather than the look of your product. New format is awful!

4,0 2 settimane fa Nuova

Commenti: Mediocre at best! Initially impressed and now there are too many things that don't flow and are not a time saver, rather a time sucker!

Aspetti positivi:

Initially seemed easy to use for standard items. Definitely can improve on many levels of their integrated piece-meal system platforms - if only they cared enough to ask and listen!

Aspetti negativi:

2 years in, they don't care as much, are not customer oriented as they touted. They don't listen to their customers wants, needs, and requests. Our priorities appear to be insignificant. We may be looking for another vendor, especially when it comes to special requests for bank auditors, they don't feel that's important to jump on special reports.

Risposta di isolved

5 giorni fa

We apologize for your experience with isolved and that we haven’t met your expectations. We strive to provide our customers with the best service possible. I have sent your feedback to our customer support team so we can so we can take the corrective steps to improve our services.

Chrissy
HR Manager (USA)
Consulenza manageriale, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

Horrible Customer Service

3,0 4 anni fa

Commenti: The product is fine if you want something mediocre. I have been searching for other payroll companies and found a few that are far much better. I recommend PDS VISTA for an MEO type of employer. I am not an ADP fan, but I believe that would also be much better too. This is not worth the savings in my opinion. Also, iSolved purchase Encore back in July, I believe. Since July, I had been asking for demo's in which i received no response other than a short 2 minute demo on their website. When I was finally contacted by iSolved to switch the product over, they only gave me two weeks to switch. Did not provide any demos because I was told that they will switch me and then train me. The data converted was a mess and the implementation team did absolutely no research on our company. Our date files are a mess and our retirement company still has not received a completed file from iSolved. At this time, I still have not received a demo on the other products I initially asked about. They just switch me over and dropped me.

Aspetti positivi:

We have multiple companies (multiple FEIN's) and it is nice to have every employee in one spot.

Aspetti negativi:

This product is not the best if you have an MEO with multiple locations with separate bank accounts. The system requires that you run a payroll for every bank account instead of one payroll per company. We were forced onto this software once iSolved bought out Sage Encore. The Encore platform was much easier to use in regards to processing payroll. In Encore, it took me 30 minutes (at the most) to process payroll. On iSolved, it takes me about 3 hours. Employees must have an email to access their paystubs. Customer Service is absolutely horrible. You DO NOT have a dedicated account manager. Your emails/phone calls are sent to a hub to where you are waiting at least 30-45 minutes on the phone or you never receive a response from an email. I have employees who have not received a paycheck, no response from iSolved and no assistance from them either. It is the absolute worst.

Victoria
Implementation Manager (USA)
Contabilità, 11-50 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Alternative considerate:

isolved is a True Single Database Platform Meeting the Changing Needs of Employers

5,0 4 mesi fa

Commenti: The overall experience has been very positive. The platform is very user friendly and easy to implement and customize.

Aspetti positivi:

The functionality being all one database is a large focus for us. It is easy to add services as the legal environment or business needs change and the system keeps businesses in compliance as regulations are put into place.

Aspetti negativi:

The scheduling feature is the only area I see as being less competitive than other products in the industry for employees that are moving between teams or departments or simply making on the fly adjustments.

Autumn
HCM Benefit Specialist (USA)
Servizi e tecnologie dell'informazione, 11-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Make your life easier with iSolved Benefits Administration

4,0 settimana scorsa Nuova

Commenti: After about year in the system, it has been a learning experience. But it has been fun and interesting learning the system capabilities and sharing those with our clients. You can keep it simple, or you can really customize it to your own and have whatever information you choose to loaded into the system. It's really versatile!

Aspetti positivi:

iSolved offers a user-friendly online platform for your employees to review and elect their benefits. The system allows you to customize your enrollment experience. With it's workflow process, it sends notification to your chosen Client User, reducing the need for HR intervention.

Aspetti negativi:

Some of the setups can be convoluted, but iSolved does offer responsive customer service to assist with any questions/issues you may come across.

Risposta di isolved

5 giorni fa

Thank you for taking the time to leave this review of isolved. We are so happy to hear that the customer support team continues to be a great resource for you and your business. Please don't hesitate to reach out if you have any questions.