Jamf Pro

the best MDM for Apple devices

Commenti: using to manage multiple iPads at multiple locations and keep software up to date

Aspetti positivi:

Works seamlessly with Apple devices and software, easy to deploy, easy to manage multiple devices in multiple locations.

Aspetti negativi:

a little difficult to learn, if you've never used an MDM before, but it's not too bad once you get it set up

Solid Performing MDM

Commenti: We've been pleased to be a JAMF Pro customer over the past several years. Their software is robust, reliable, and has made the management of our iOS, Mac OS, and tvOS devices a breeze!

Aspetti positivi:

It just works! JAMF gives use the peace of mind knowing our devices are receiving the appropriate profiles and configurations when needed.

Aspetti negativi:

Slight learning curve for users new to the MDM arena.

Terrible User Experience - Would Not Recommend to Admins and Companies

Commenti: I think our admins use it as a user administration tool for corporate security, but it's super inefficient and highly frustrating to use. It actually makes my work processes super inefficient, because i'm constantly batting weird errors and frustrating password resets.

Aspetti positivi:

Nothing. The software is meant to be a sort of user management software for companies, but the user experience is one of the worst I have experienced in my life.

Aspetti negativi:

The running processes bog down your work machine and the security reset protocol (at least for my organization) is very frustrating. It doesn't work, our passwords need to be reset every 90 days, and we're supposed to get a notification to do this, but it doesn't happen, so every 90 days, I physically go to see our internal IT department. In addition, the process runs constantly, so it drains your battery.

A must have for apple product administration

Commenti: Jamf has been excellent in securing our student iPads. The sheer amount of control we have over our devices is perfect for our school.

Aspetti positivi:

One of the biggest pros of is its ease of use. Implementing this mdm with our apple products was very streamlined and fluid. The GUI is straightforward. They are always making improvements on the front and back end.

Aspetti negativi:

I don't have much to say in the way of cons. If I think of something that might be missing or needs improvement, it's a fleeting thought at best and not worth remembering.

Lots of Features if you use them

Commenti: JAMF Pro is great but can be a huge learning curve for the entry level IT departments within organizations. But AMAZING when it comes to all the features that it has.

Aspetti positivi:

JAMF Pro is packed with tons of amazing features that larger organizations can benefit from where some of there competitors lack in offerings

Aspetti negativi:

JAMF Pro is a beast of a platform which is great for larger organizations but for can be a bit difficult for smaller orgs. The everyday type tools seem to be deep into the platform to get to vs being easily accessible.

Great MDM solution for macOS

Commenti: Overall we have had a positive experience. We only manage our macOS devices at this time, and are really still just getting systems on boarded, but it has been great so far.

Aspetti positivi:

The ease of use. We have been looking for an MDM solution for our Apple products for a while and JAMF provides full support for all Apple products. It was fairly easy to hit the ground running with the on site setup.

Aspetti negativi:

So far I haven't found anything that I don't like. I guess least favourite might be that some outdated things still show up as available such as Imaging.

Excellent MDM choice for small/medium sized businesses

Commenti: Extremely positive overall experience. Highly recommended.

Aspetti positivi:

Jamf Pro is a highly commendable mobile device management solution that offers seamless MDM integration. Its unobtrusive process makes it an excellent option for businesses seeking to maintain smooth workflows. The platform also facilitates easy enforcement of IT policies, making it a suitable choice for companies striving to ensure compliance with their policies. Furthermore, Jamf Pro is particularly adept at handling mixed deployments of company-owned MacBooks and BYOD iPhones. All things considered, Jamf Pro is a first-rate MDM platform that delivers exceptional value and performance.

Aspetti negativi:

My only major gripe is that the client software is a bit clunky, especially where non-technical users have to choose what to download from an app library.

Fantastic MDM for Apple OS and IOS Devices

Commenti: Ease of use, customization and customer support are the best. This product was designed for Apple products and that is where is shines.

Aspetti positivi:

What I love most about Jamf is the ease of use. The first couple of iterations while workable, did not do what we needed in the education field. What was the saving grace, was the customer support. They came up with work arounds for us until IOS 10 hit. This makes adding software to our district IPads a snap as well as policies for the student use. As for support, I ALWAYS get someone who contacts me within a couple of hours of submitting a ticket.

Aspetti negativi:

My main problem is that there is no find my device or location tracking as with other MDM's. We have thousands of student IPads and a lot of disappearing on a daily basis. This would be a great feature to have.

A must have for asset management for Mac Systems

Commenti: We needed a way to manage laptops for local and remote employees as well as push updates and software such as antivirus and Office. We had between 100-200 Apple laptops to manage and it was hard to do one by one. And the new hire process was slow to setup laptops without this software. After a few weeks of learning how to use JAMF we could order a laptop from Apple through our company e-commerce store and have it shipped to office or a remote employee and it would be setup, joined to AD, software installed, etc. right out of the shrink wrap. Can’t image using anything else now, but does have a steep learning curve.

Aspetti positivi:

Best way to ensure all Macs are up to date, ready to go with business required software installed. Works straight out of the shrink wrap.

Aspetti negativi:

Very steep learning curve. Lots of short scripts to install different software. They do have a good CS team to help onboard you and check back in if you need help. But expect to spend the first week or two learning how to get it to do what you want. Don’t expect to learn how to deploy this without designating a lot time on learning it.

jamF the only way to go with a Mac device

Commenti: Two thumbs and toes up 100%, love this product and cannot wait to learn more as I enhance my training classes to learn more

Aspetti positivi:

Ease of use and management of devices as well as computers. Configuration roll outs, software roll outs, self service options, inventory management, report management and much more

Aspetti negativi:

lots of overhead and training is necessary but as you get more training these cons disappear before your eys.

Jamf is a growing company with a great product and amazing support, really listen to customers!

Commenti: I could not do my job without this software. We are very limited in staff, time and money. Without Jamf Pro, we would not be able to effectively manage the fleet of iPads, MacBooks, iMacs and Apple TVs we have.

Aspetti positivi:

Jamf is a growing company with a great product and amazing support, really listens to customers! Pros: Jamf has been doing this the longest when it comes to Mac and iOS device management. They are a relatively small, yet growing company with Midwest values, that really cares about helping organizations succeed with Apple. They stand behind their product and their support is phenomenal! They are passionate about giving back to the communities they are based in (Chippewa Valley, Minneapolis, and offices around the world). They put on the worlds largest user conference for Apple IT admins and they have the largest user help knowledge base, jamfnation.com. They also provide same day or prior support of major OS and iOS releases. They are constantly refining the product and adding new features to it. If you have an issue, Jamf support will bend over backwards to help you, even if you're not a paying customer. They care that much about you and the product. Also, the soon to be released version 10 will bring many needed changes to the UI.

Aspetti negativi:

Jamf Pro is not the cheapest, but you get what you pay for. For instance it allows me to manage 6k+ iPads and over 2200 Macs, iMacs and Apple TVs with a very small staff. The money we pay for the solution is more than made up in the ability to manage all of these devices successfully and with a limited staff. That being said, like all software, Jamf Pro has issues. Sometimes these can be major issues. However, Jamf is quick to throw dedicated support at these issues and works hard to fix them. As mentioned above, they are growing for sure and there will be some growing pains along with this growth. The update to the UI cannot come fast enough. Would like to actually be able to pull usable metrics and reports from the product. The logging errors could use more of an update or hotlinks to resolutions (feature request maybe?), but this is more for on-prem hosting. Overall though, it's a great product with a great company and team behind it!

Gold Standard for Apple MDM

Aspetti positivi:

Jamf Pro allows my team to manage our fleet for macOS, iPadOS, and iOS devices effectively. It builds on the groundwork laid by Apple, but executes it in a much more useful manner. The tool allows our users to be self-sufficient when it comes to application updates and installations because we are able to present a SelfService application with IT-approved and packaged software. We're able to use JamfPro to conduct audits on logged on users and time frames whe necessary. Enrolling new devices is seamless when paired with Apple School Manager (education) or Apple Business Manager (enterprise) and the Device Enrollment Program (DEP). Cloud hosted is the way to go with any MDM, allowing devices to reach out to the server anywhere from the Internet.

Aspetti negativi:

The amount of work to deploy and make the product useful is a bit overwhelming. The company is constantly in a process of moving from their legacy Casper platform to the newer JamfPro platform, all while acquiring new components and rebranding them (JamfNow). Applications that were used to interact with the server are being retired, but not all at the same time, so there is a bit of confusion here. Also, I wish there was an easier and less time-consuming way of standing this up, as well as some pre-built tools.

Jamf @ UCLA Library

Commenti: Our Macs were largely unmanaged before Jamf, and now we have a good handle on everything and are able to provide a level of support that was impossible before. It's allowed us to not worry (as much) about what device people choose to use for work.
It's also allowed flexibility when purchasing new devices for different purposes. If it's made by Apple, we know we can handle it.

Aspetti positivi:

The completeness of features - just about anything you can do with an Apple device, you can do with Jamf. I don't have to worry about not being able to do something, including on the day new software is released.

Aspetti negativi:

The learning curve is high - I would be struggling if I hadn't taken the Jamf training courses (200 and 300). I struggle to explain concepts to employees that haven't taken the training, even when they've taken the Jamf 100. Sort of related is the support for legacy features/systems - it can be hard to tell what is relevant, such as when you type 'sudo jamf help' - there is a lot there that you'd never use.

Solid iPad and Mac OS management platform

Commenti: We are using Jamf to deploy iPads user and device-based in a school setting. While, it can be tricky keeping those two deployments separated, the platform makes it easy and intuitive with the layout.

Aspetti positivi:

Jamf is a solid platform with an intuitive interface for managing your Mac and iOS devices. We use it for device and user-based app implementation and it is a smooth roll-out every time. They have a great support team to ensure that your Jamf instance is what you need it to be for your environment. The JNUC, user conference, is also a blast to attend.

Aspetti negativi:

What I have found is occasionally, there is an issue we will find that has no solution, or we change what we are doing in a way that it becomes a non-issue before it gets solved. There have been 4 occasions in 9 years. 2 went away as mysteriously as they came. 1 became a non-issue when we changed our workflow. The last one I am still working through, which is where the wonderful support people come in.

One Stop Shop for Managing all Apple based Devices

Commenti: Very satisfied. Coming from a 100% windows experience myself I wasn't sure what to expect, but the remote Jump Start option (paid for seperately) is worth the $ if you want to get started on time and properly. The only thing is come prepared with questions, as the jumpstart is more of a "This is what a Jamf admin would do" and not "Here let me set this up for you".
Otherwise this checks all the boxes from a compliance, security, and usability perspective and we are very happy to have replaced Intune with Jamf Pro for MacOS.

Aspetti positivi:

1. The features are very robust, and development announcements are released very frequently 2. Some of the more straight forward features and policies are very easy to implement for even junior admins 3. Cloud based availability enables lean shops with no on-premise capabilities to get started 4. Custom scripting available for the more advanced admins 5. Decent reporting and auditability. Haven't investigated reporting/metrics with 3rd party solutions but simple reachs indicates this is possible or being worked on

Aspetti negativi:

1. The UX is horrendous, and for someone that doesn't live and breathe the solution it becomes hard to find certain items when I need it 2. Flushing errors can be more intuitive, they did implement auto-rerun on failed policies just recently so hopefully that improves things

Best software for managing macs hands down

Commenti: We’re managing and securing thousands of customer Macs with this software.

Aspetti positivi:

Jams Pro always provides 0 day support, we use it to manage our customers fleets. At least 50 instances managing 20,000 devices total. They always provide the latest features from apple without any delay or wait like other MDM vendors.

Aspetti negativi:

There are a number of legacy features or manual setup steps that can be confusing. Also some of the features assume Active Directory which isn’t alway common with most organizations.

The best for Apple device management

Commenti: It is the best out there for Apple MDMs. That said, the field is still pretty bad. Not all of the issues are with Jamf, as Apple has certainly bungled a few things, like Apple School Manager. But if you're committed to the Apple way of life, Jamf is absolutely the only way to go, and has certainly made things easier on me since we switched from a competitor.

Aspetti positivi:

It does everything you need it to in terms of managing whatever you buy from Apple, with a focus on as much automation for mass deployment as possible. Since they focus on Apple, they have all the latest features available as soon as possible.

Aspetti negativi:

When things break, they can break badly, and a lot of solutions involve running command line scripts and requesting service restarts from support, so if you aren't willing to dig into these sorts of things, it might be difficult for you when support gives you this type of solution. Also, their marketing can be very deceptive, with their analysis on costs phrased as to make apples-to-oranges comparisons and obfuscate their competition's benefits.

Jamf Pro Review

Commenti: I haven't found anything truly comparable. I just wish Apple would have done what JAMF does out of the box for Apple products.

Aspetti positivi:

Jamf is simply one of the best management platforms to manage Apple devices. This include macOS and iOS devices. You can push anything out to these units from software installs to printers. I use mine to perform zero touch installs for my users. They get their MacBook Airs. They are already joined to the domain as they take the shrink wrap off the box. This is possible due to the close relationship Apple and JAMF has. It does take some setup to get there though.

Aspetti negativi:

It is expensive. They just started to enforce their 50 unit minimum. They charge a boot camp fee to get you setup which is extremely expensive but it is worth it. JAMF is powerful and you want a good foundation in order for it to be effective. You have to be willing to put the work in and learn it for it to be beneficial.

Still best of breed - but might be overwhelming in funcionality for small and medium businesses

Commenti: Still my solution of choice - tried competitors but they fail the trial procedure in very early stage

Aspetti positivi:

Thorough training and certification programme, very responsive and helpful user community (Jamf Nation), still probably the most powerful mobile device management solution for macOS/iOS-fleets

Aspetti negativi:

sometimes not very responsive in the remediation of product issues, kinda pricy and feature-wise overloaded for average businesses without advanced requirements

I've been working with Jamf products for 4+ years

Commenti: We use it to manage 2000+ Macs. I can't imagine being able to do our job and offer first-class support to our Mac population without it.

Aspetti positivi:

I love how Jamf leverages native Apple technology, services, resources, and features to best manage Apple devices. User Experience has improved greatly and looks like it'll be even better with version 10 launching later this year.

Aspetti negativi:

I think the biggest holdup for Jamf products right now, for me and my priorities, are how configuration profiles are built and applied using the GUI. A lot of funky stuff happens when you have payloads split across different profiles, and Jamf's MDM doesn't seem to be able to create profiles with only the settings you want applied and not other things in other tabs. It's cause a lot of headache for a lot of admins not having considerations like this well-documented somewhere. It falls a lot on the community to sort out the intricacies.

Could not do my job without this tool

Commenti: We manage 350 users with two help desk people. This is only possible with JAMF.

Aspetti positivi:

Whenever I have a need, it seems that JAMF has the tools in place for me to come up with a solution. We can essentially do whatever we need to do for our Apple users with JAMF. People think it's magic that we can remotely install customized software builds for them instantaneously. Users are blown away when they walk into my office and without touching their computer I can tell them the last time they restarted, or how much hard disk space they have left. This is an insanely powerful set of tools which we use daily, and without it we'd need to hire more IT staff to manage the workload!

Aspetti negativi:

I honestly can't think of any. If anything, JAMF is so powerful that I know that there are features that I'm not tapping into!

Best MDM that we've used!

Commenti: JAMF has made my life so much easier managing a large amount of devices with very little need to physically touch the device. It just works and the support is awesome!

Aspetti positivi:

All encompassing. It works great for all of our iOS devices and allows us to run our environment with "zero touch" to over 500 devices, (soon to be over 2000). We primarily use it for Apple iPad management, but we do have a few Macs on premises and have been slowly adding them in to the mix. Once the initial setup is done, it just works. Any time that we have had issues, my personal "JAMF Buddy" is only an email or call away, and our issues are resolved in a timely manner.

Aspetti negativi:

Not a lot not to like. Probably my biggest complaint, which I've slowly been losing is that the UI can sometimes be a bit annoying. Reports also could be a bit more intuitive, although you can get a report for such a wide variety of items, but there is a learning curve. Maybe some premade reports or something to go off of would be nice.

Jamf Pro

Commenti: Great experience using Jamf Pro to deploy and manage thousand of iPads.

Aspetti positivi:

When I started my job I quickly became the Jamf administrator within the first 3 months. I am very thankful how easy Jamf was to learn, the online resources Jamf provides as well as 200+ level classes you can go to. The ease of year and how modular things were a major help. As I got more experience using Jamf I learned exactly how much more you can do with it. We strictly use Jamf for Mobile Device Management and the amount of things you can do is amazing. From pushing apps to creating config profiles to deploying iPads makes things so easy.

Aspetti negativi:

There are certain features I would like added, however most of them are legal issues that Jamf probably has with Apple and not so much an issue with Jamf Pro itself.

Long Time User, First Time Reviewer

Commenti: When I arrived at my current position at Coe College, the IT department had no idea how many Apple devices they had, who had purchased what, and where they were located. JAMF Pro has helped me make huge strides in creating a database that contains all of that info.

Aspetti positivi:

I love how I have the entire campus inventory at my finger tips and I can create policies that extended workflows for the entire population or just a small portion. I have enjoyed seeing how this product has evolved since my days as a Casper user.

Aspetti negativi:

I wish JAMF Pro could provide a more automated way of doing software security updates like in years past. I feel like this is one area that has kind of been lagging behind.

JAMF Pro revolutionized the way we manage Macs in our company. Less engineering and more client time

Commenti: The best benefit is limiting time I have to spend with assisting my Helpdesk with issues by pointing them to pre-built packages and policies in our JSS. Also Self service has drastically reduced the amount of help desk tickets, clearing up the noise for us to focus on more essential tasks.

Aspetti positivi:

I love the intuitive Smart Grouping and Inventory collection. We've tried numerous tools for our Mac deployments and JAMF was the only one that gave us the information we needed in a clear and concise format. It is an essential tool for our day to day workflow.

Aspetti negativi:

While the Inventory and MDM offerings of JAMF Pro are unrivaled it would be beneficial to see better RMM functionality and MSP support. In our environment we have to rely and JAMF and other solutions (i.e. Addigy) for in-the-moment RMM support. I would love to see active client connections to run script remediations and Terminal commands directly and/or integration with a remote control solution like ScreenConnect or TeamViewer.