Chaport Live Chat

Chaport Live Chat

da Chaport

Chi utilizza Chaport Live Chat?

E-commerce, software vendors and other companies who want to increase sales by talking with their website visitors via live chat and helping them faster.

Cos'è Chaport Live Chat?

Modern live chat solution with auto-invitations, integrations with Facebook, Viber, Telegram, offline messaging, employee-to-employee transferring, and group chat capabilities. Chaport is designed as a modern messenger to make communication with customers as easy and enjoyable as chatting with friends. It has beautiful desktop apps for Mac, Windows, Web and full-featured mobile apps.

Dettagli su Chaport Live Chat

Chaport

https://www.chaport.com

Fondata nel 2014

Panoramica dei prezzi di Chaport Live Chat

Chaport Live Chat dispone di un piano gratuito e offre una versione di prova gratuita. La versione a pagamento di Chaport Live Chat è disponibile a partire da 9,80 USD/mese.

Prezzo di partenza

9,80 USD/mese

Dettagli sul prezzo

Powerful free forever plan with an unlimited number of chats.

Versione gratuita

Prova gratuita

Implementazione

Installazione eseguita - Mac

Cloud, SaaS, Web

Installazione eseguita - Windows

Dispositivi mobili - iOS nativo

Dispositivi mobili - Android nativo

Formazione

Live Online

Documentazione

Assistenza

Orario lavorativo

Online

Caratteristiche di Chaport Live Chat

Software per live chat
Branding personalizzabile
Chat proattiva
Condivisione dello schermo
Integrazione di terzi
Modulo offline
Monitoraggio degli utenti di siti web
Profilazione geografica (geotargeting)
Risposte predefinite
Trasferimento/Instradamento

Recensioni su Chaport Live Chat

Stai visualizzando 5 di 27 recensioni

Nel complesso
4,8/5
Facilità d'uso
5/5
Servizio clienti
5/5
Caratteristiche
4,6/5
Rapporto qualità-prezzo
4,9/5
Alyssa B.
Marketing Specialist
Industria edilizia, 501-1.000 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 15/4/2020

"Great Web Chat Functions"

Commenti: We are able to talk to customers right away, solving problems and sending leads to our team faster than if they had to find our site's contact form.

Vantaggi: I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.

Inconvenienti: I would like it if any data, like phone, email, name and notes were saved to the email when you email a chat transcript to yourself. Downloading a chat just gives me a text file, and it's useless.

  • Fonte della recensione 
  • Data della recensione: 15/4/2020
Igor N.
Operations Manager
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: Prova gratuita
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 6/9/2019

"Simple, yet awesome software you must have on your website!"

Commenti: What can I say more than that yesterday we installed the Chaport chat on our website and this morning we got our first lead! What more would one want?

Vantaggi: The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!

Inconvenienti: None. Everything is as explained on the website.

  • Fonte della recensione 
  • Data della recensione: 6/9/2019
Luis P.
English teacher, blogger & translator
Gestione formativa, Lavoratore autonomo
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    3/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    7/10
  • Fonte della recensione 
  • Data della recensione: 20/9/2018

"Simple live chat solution"

Commenti: Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.

Vantaggi: The best things about Chaport are:
- Really easy set-up
- Easy to use
- Mobile app to chat with website visitors
- Clean backend platform
- Customisation of chat
- Able to decide when/where to show chat
- Improves visitor engagement
- Customer support responds promptly

Inconvenienti: What I don't like about Chatport is:
- Really limited options
- Limited mobile app, not optimised for iPhone X
- No option to include knowledgebase as other live chats do
- Sometimes the conditional logic fails to work

Risposta del fornitore

da Chaport il giorno 21/9/2018

Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.

  • Fonte della recensione 
  • Data della recensione: 20/9/2018
Lourdes T.
Mananging Director
Marketing e pubblicità, 13-50 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    9/10
  • Fonte della recensione 
  • Data della recensione: 17/4/2020

"Helping us improve our customer service"

Commenti: I love the improvement we have made. The colors, the images, everything is very nice. I would clearly recommend it.

Vantaggi: We used to have another live chat service but we didn´t have very good results. I made some search and found that Chaport had a reasonable price and good features. It´s working wonderfully and we have many more contacts from clients. And the Customer service is very good.

Inconvenienti: The only thing it´s not very good (but I have seen it´s not better in other live chats) it´s that sometimes we miss the contact of the client. It would be better a pop up or something. The sound is not very loud so we need to have more seats to make sure one of us hears it. But as I say, I haven´t found any better one.

  • Fonte della recensione 
  • Data della recensione: 17/4/2020
Yulia B.
Project Manager
E-learning, 13-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 27/6/2017

"The most beautiful and simple live chat I have used"

Commenti: It increased the number of leads we generate from our website. Now we pay less for the live chat software (in comparison with LiveTex and JivoChat that we used before).

Vantaggi: Very simple and fast. Beautiful chat widget and operator app. Quick access to history. Useful features like group chats & file sharing. Powerful free plan for 5 operators

Inconvenienti: Only basic customization & reports. Can't change the incoming message sound. No possibility to modify operators' saved replies by admin.

  • Fonte della recensione 
  • Data della recensione: 27/6/2017