Issuetrak
Cos'è Issuetrak?
Issuetrak implementa i sistemi di helpdesk e supporto per tutti i tipi di industrie e dipartimenti. Aiuta le aziende come la tua a tenere traccia di ticket, problemi e richieste, dall'invio alla risoluzione. Facile da implementare, consente l'invio dei ticket tramite web, dispositivi mobili ed e-mail. Grazie ad assegnazione ed escalation automatiche dei ticket, ai moduli personalizzati, ai campi definiti dall'utente, alle metriche sulla dashboard consultabili a colpo d'occhio e alla creazione di report dettagliati, Issuetrak offre al tuo team gli strumenti di cui ha bisogno per assicurarsi che nessun ticket o problema venga perso.
Chi utilizza Issuetrak?
È stato realizzato per le aziende e i dipartimenti di tutte le dimensioni che operano in una vasta gamma di settori. È la soluzione ideale per qualsiasi azienda che necessiti di tenere traccia dei problemi/delle richieste e di migliorare il flusso di lavoro con una migliore visibilità.
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Recensioni su Issuetrak
Valery
Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.
Commenti: Resolves the complexity of tracking issues.
Aspetti positivi:
Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.
Aspetti negativi:
Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.
Stephen
Issuetrak Reveiw
Commenti: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.
Aspetti positivi:
The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.
Aspetti negativi:
Have yet to find any major flaws thta were not able to be resolved by some method.
Risposta di Issuetrak
mese scorso
Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations!
Anna
I use issuetrak on a daily basis to submit tickets to other departments so things can be processed
Commenti: The ability to communicate and get information to other teams
Aspetti positivi:
I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible.
Aspetti negativi:
I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go.
Ash
Hope they will make improvements rest all is best that could be in this app
Aspetti positivi:
Some of the best things about Issuetrak which I liked are:Customizable workflow: The ability to customize the workflow to match the unique requirements of an organization, which can help to streamline processes and improve efficiency.Reporting and analytics: The ability to generate reports and analyze data on customer support requests and issues, which can help organizations to identify and resolve recurring problems, improve processes, and make data-driven decisions.Integration: Issuetrak can be integrated with other systems such as CRM, ERP, and other service management tools, which allows the data to flow seamlessly and automate the process across different systems and platforms.
Aspetti negativi:
Some potential "worst things" about Issuetrak could include:Limited capabilities: Issuetrak may not be able to handle more complex or nuanced tasks that require human judgment or decision-making.Dependence on existing systems: In order for Issuetrak to automate tasks, it must be able to interact with existing systems and software. If a company's systems are outdated or not properly configured, it may be difficult or impossible to integrate Issuetrak.Limited understanding: As with any new technology, there may be a learning curve for users, and they need to be trained to use the software effectively. A limited understanding of the software may lead to poor implementation and a low adoption rate.
Risposta di Issuetrak
2 mesi fa
Thank you for your honest review, Ash! Looks like there are a few features working well for you and a few we can improve upon. Mediocre isn't in our vocabulary, so we've relayed your feedback to our Product team so we can continue improving our software. Thank you again!
Th
Lifesaver
Commenti: Overall the staff has been professional, friendly and knowledgeable.
Aspetti positivi:
Issuetrak has been a lifesaver, cutting down on continues hours of data entry.From building the data base for our needs, to the customer support team for questions the staff has been professional, friendly and knowledgeable.
Aspetti negativi:
It took sometime ironing out our processes but it was a true team effort!
Risposta di Issuetrak
2 mesi fa
Thank you for your honest review! We're delighted to hear that you have found Issuetrak to be a lifesaver for your business operations! Your feedback has been relayed to our Product team, but if you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to our feedback form on our website, https://www.issuetrak.com/feedback, which goes directly to our Product team. Thank you again!
