Zipwhip

Very happy with this purchase

Aspetti positivi:

I was SHOCKED by the number of people who were texting my office number. I had texts popping up the day it was activated, and I hate to think how many people thought I was ignoring them prior to having this in place. I feel like I'm much more connected to my clients now.

Aspetti negativi:

Software is glitchy. I can't get reliable notifications to my cell, and not 100% give notifications on my computer either. I need to proactively open the software daily & check for messages.

Zip Whip and Twilio

Commenti: We had tremendous use in our office with the product and was easy to use

Aspetti positivi:

The ease of texting customers and getting responses from our clientel base

Aspetti negativi:

That they discontinued it and twilio took over it and they did not offer an alternate

Great text platform

Commenti: I really enjoyed using ZipWhip during the time my company partnered with them

Aspetti positivi:

I LOVED that you can filter by who last replied to the text

Aspetti negativi:

The layout looked a little bit outdated.

Past Zipwhip User

Commenti: Over all a good experience with Zipwhip. Would have continued to use if it wasn't for the new 10 DLC policy. Which was not implemented by the company.

Aspetti positivi:

When we first started using Zipwhip it was wonderful. Very user friendly and reliable.

Aspetti negativi:

The largest problem we had was when the 10 DLC was required. It was nearly impossible to get support to help with this issue.

Overall Experience with Zipwhip (WE MISS YOU)

Commenti: Our overall experience with Zipwhip was great. We were with Zipwhip for several years, and were very sad when we heard they were no longer going to be in business, we looked for a companies with similarities to zipwhips for months.

Aspetti positivi:

ZipWhip was very easy to use, setup was very easy as well. It was very easy to train new employee on how to use the software. Very cost effective. It was very difficult to find a similar software with everything Zipwhip offered at the same price or even close to the same price. We miss Zipwhip very much.

Aspetti negativi:

I would say what we least liked about Zipwhip it was they didn't particularly didn't have focus on insurance agencies.

Zipwhip best value for small office texting

Commenti: Zipwhip is unmatched in affordability and service

Aspetti positivi:

Zipwhip offered straight-forward communication solutions at an affordable cost

Aspetti negativi:

I least liked that ZipWhip ended their texting software causing us to have to find another texting platform.

Great Platform and Helpful Support

Commenti: We never had any issues with thr platform. It functioned well for our uses. I am very sad to see Zipwhip go.

Aspetti positivi:

It is very user friendly, and you cannot beat how affordable it is. The ease of use was amazing!

Aspetti negativi:

They are being cancelled and will not available soon :( LOVED ZipWhip!

ZipWhip Experience

Commenti: My overall experience with Zipwhip was positive. The platform made business communication easier and more effective, with reliable features and straightforward usability. It streamlined customer engagement, saving time and improving productivity. Great product

Aspetti positivi:

What I liked most about Zipwhip was its seamless integration of texting with existing business phone numbers, making communication more efficient. The user-friendly platform and the ability to engage customers directly through SMS stood out. It was user friendly and simply

Aspetti negativi:

SMS character limit, and did not support PDF attachment

What about Zipwhip

Commenti: It was very good. We were happy with the performance and pricing.

Aspetti positivi:

It worked as we expected and needed it to.

Aspetti negativi:

They went out of business or something happened and we needed to switch.

Great software that went away for no reason.

Commenti: Pretty good. Easy to use.

Aspetti positivi:

What separated Zipwhip from most of their competitors is that you did not need a new SMS number. Instead, you could make your main landline text enabled. The service worked well and was not expensive.

Aspetti negativi:

For some reason Twilio decided to buy Zipwhip and shut it down. Zipwhip is going away as a service at the end of the year. I have switched to one of their competitors but the interface is terrible.

Very Basic

Commenti: Zipwhip has allowed us to have a centralized texting system so that all employees can view communication that affects the company. In that, it has been a positive experience but it has an overall clunky feel.

Aspetti positivi:

I like that everyone on our team can track each other's text messages so we can pick right up where someone else left off when communicating. The Interface is clean and easy to use.

Aspetti negativi:

I don't like having to use a multistep process when uploading multiple contacts or texting a group. I don't like that texting groups are limited to 50 members.

It was an Great Texting Program

Commenti: Great experience. We did not have to do the extra stuff like similar programs.

Aspetti positivi:

We really enjoyed the simplicity of Zipwhip really no strings attached. We would continue to use it if it was still in service.

Aspetti negativi:

The cons are that the system is no longer in service. If i was still in service we would still be using it.

Great Product

Aspetti positivi:

ZipWhip is easy to use and easy to Manage.

Aspetti negativi:

I cannot think of any Cons, other than they are closing the software.

Zip review

Aspetti positivi:

Very user friendly and easy to use; straight forward

Aspetti negativi:

the character limit for texts made it a little annoying when sending anything over 600 characters

Easy to use

Aspetti positivi:

Easy to navigate. Stores may contacts. Allows for a good number of characters per text

Aspetti negativi:

You had to mark as unread for it to stay highlighted

owner

Commenti: pulled their produce

Aspetti positivi:

it was super easy to use, kept all our notes

Aspetti negativi:

They are going away, their product was a perfect

Review from User

Aspetti positivi:

How easy it was to navigate through the app

Aspetti negativi:

Sometimes the messages would not go through

Love it!

Aspetti positivi:

Very easy to use. Excellent for connecting with customers.

Aspetti negativi:

Nothing comes to mind. All positives for me.

Zipwhip Review

Commenti: Zipwhip has been a key component to our success in selling tickets for FSU athletics. We are able to reach customers on a better level and open up a line of communication that we never had before. It is hard to imagine succeeding in the sports sales market today without a product like Zipwhip.

Aspetti positivi:

Zipwhip has a very easy interface to use and is very user friendly. All of our sales and service reps use it on a daily basis to get in touch with clients and offers us another avenue/ channel to reach them on a consistent basis. We have found that with the way technology has shaped our every day lives, it was vital for us to keep up with the times and find us a texting service that connects with our land lines in our office.

Aspetti negativi:

With us being on the East coast, it can sometimes be tough to contact someone if we have problems early on in the morning.

Works great when it works

Commenti: Zipwhip is actively causing me business problems due to the fact they cannot support their product outside of regular business hours in the pacific time zone. They are an extremely risky solution provider if you intend to run the majority of your customer contact through SMS. And the ability to run the majority of your customer contact through SMS seems to be what Zipwhip’s “value proposition” is, so basically, don’t bother with these guys.

Aspetti positivi:

Easy to use, multi user single inbox for a “reception desk” type system.

Aspetti negativi:

Their customer service is nonexistent. If you have a problem outside of their normal business hours, too bad for you. Which is a fairly bitter pill when you have an established customer base accustomed to texting you, only to have some unknown error occur and be told by Zipwhip that someone will get back to you on Monday. Every software has bugs, but one should chose a partner based on how well they support you, and it appears support is a foreign concept to these people. It’s also the most expensive solution for this out there, and i have tried a few. I’ve switched to something 1/10th the price that does exactly the same thing, and i can get help with it on the weekend if so needed.

Texting customers couldn't get much easier

Aspetti positivi:

We have been using ZipWhip for just over a year now. Customers LOVE the ability to send us a text at our service telephone number. Our staff loves the ability to have multiple people logged into the account so that we can see if a customer has been responded to, as well as the ability to look back in the history of texts to see what was discussed previously.

Aspetti negativi:

The company is located in the Pacific time zone, so if I have an issue (Eastern Time Zone) at 8 am, I have to wait an hour for them to get into the support center.

Increases efficiency, customer satisfaction, and Employee satisfaction

Commenti: ZipWhip has helped us reduce the number of after hours calls by 90%, both with clients, leads, and employees. We have also seen a reduction in telephone time during office hours, as texts tend to be much quicker to handle than phone conversations. This is an effective tool for scheduling changes, new client meetings, and other operations communications. It also provides a paper trail that is not available with a telephone conversation.

Aspetti positivi:

Emailing has taken a back seat to texting in our organization, both with customers and employees. With ZipWhip, all office personnel can observe communications and everyone can see the response that was given. This internal communication transparency is cumbersome with a telephone or email.

Aspetti negativi:

It is not yet perfected with voice recognition on an iPhone. Spellcheck is still being perfected.

We used a free trial version of ZipWhip for 30 days

Commenti: I would definitely recommend this product. I really liked how user friendly it was. We had a training session with the ZipWhip team and even if we hadn't had that, I'm certain we could have used this product to the best of it's ability. I also really like the customer service team. They were friendly and always available for help. They really wanted us to make the most of the product and were open to any changes or ideas we had to make it even better.

Aspetti positivi:

I work at a small clinical research site, and a huge part of our job is making sure that our patients can get in touch with us if they need us, and that we can get back to them quickly. We have a database system that allows us to text our patients, but the notification that the patient has texted us back only comes to us via email. ZipWhip allows us to get the notification right on our desktop. This was really helpful, because if a patient reached out to us and we were working on something else, we still got that notification. We also like that we could send text messages at a certain time. For some of our visits, patients need to fast, so being able to set up a scheduled text message to remind patients of that was really great. This way we at the site didn't forget, and neither did the patient.

Aspetti negativi:

One thing that was tricky - and it was no fault of ZipWhip - was that patients were getting texts from us from two numbers - the ZipWhip number and the database number that we had previously used. We would really have liked to figure out a way to combine this information so that our patients didn't get confused, but this would require a lot of work.

Good product does what it says

Commenti: Ability to send and receive texts without owning a mobile device

Aspetti positivi:

I wont use a cell, so having people text me and then ask why I had not responded got pretty irritating to explain. My business number is all over the web and people assume you will respond to a text, so this is a must have for me.

Aspetti negativi:

The messages are restricted to 250 characters, not only is this a nuisance while sending but often incoming messages appear in sections and often in the wrong order. No support for short code texts, so I cant verify my number to sign up with online banking or zelle transfers, very annoying!

GREAT Messaging Tool, When It Works

Aspetti positivi:

ZipWhip syncs with our CRM and records all text messages within our software, which is very helpful for maintaining relationships with our valued clients. It allows you to store pre-populated text messages for those common messages, and allows you to schedule future text messages, ensuring our customers get the right message at the right time.

Aspetti negativi:

ZipWhip seems to malfunction frequently. We've experienced times where text messages did not go through for long periods, or their site will be down for long periods. This makes it hard to rely on when we use it for our daily communication.