Zipwhip

by Zipwhip

4.5 / 5 16 reviews
Zipwhip

Who Uses This Software?

SMB, Mid-Market, Enterprise

Average Ratings

16 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Starting Price $35/month
  • Free Version No
  • Free Trial Yes
  • Deployment Installed - Mac
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Support Business Hours

Vendor Details

  • Zipwhip
  • https://www.zipwhip.com
  • Founded 2007

About Zipwhip

Allows businesses to text with their customer using their existing landline, VoIP, and toll free phone number.

Zipwhip Most Helpful Reviews

We used a free trial version of ZipWhip for 30 days

Translate with Google Reviewed on 9/20/2017
Ashley C.
Administrative Site Manager
Pharmaceuticals, 13-50 Employees
Used the Software for: 1-5 months
Reviewer Source 
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: I would definitely recommend this product. I really liked how user friendly it was. We had a training session with the ZipWhip team and even if we hadn't had that, I'm certain we could have used this product to the best of it's ability. I also really like the customer service team. They were friendly and always available for help. They really wanted us to make the most of the product and were open to any changes or ideas we had to make it even better.

Pros: I work at a small clinical research site, and a huge part of our job is making sure that our patients can get in touch with us if they need us, and that we can get back to them quickly. We have a database system that allows us to text our patients, but the notification that the patient has texted us back only comes to us via email. ZipWhip allows us to get the notification right on our desktop. This was really helpful, because if a patient reached out to us and we were working on something else, we still got that notification. We also like that we could send text messages at a certain time. For some of our visits, patients need to fast, so being able to set up a scheduled text message to remind patients of that was really great. This way we at the site didn't forget, and neither did the patient.

Cons: One thing that was tricky - and it was no fault of ZipWhip - was that patients were getting texts from us from two numbers - the ZipWhip number and the database number that we had previously used. We would really have liked to figure out a way to combine this information so that our patients didn't get confused, but this would require a lot of work.

Zip Whip

Translate with Google Reviewed on 1/9/2019
Lori M.
Finance Director
Broadcast Media, 2-10 Employees
Used the Software for: 2+ years
Reviewer Source 
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It's a great service and the price point beat anything else we were considering.

Pros: As non profit radio stations, communication and engagement with our listeners is essential. We were looking for options incorporating texting and zip whip was exactly what we needed. People can text to the same number that they use to call us. No extra number or code to remember. It provides two way communication unlike some other options where people can text you but just get automated response. No extra equipment is needed. You can log in to the software on your computer or download the app to a mobile device and you are up and running. The support staff has been awesome to work with. It's a great company.

Cons: It's not built for "bulk" outgoing texts and to send a text to more than just a few people is a bit time consuming and clunky.

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