Salesforce.org Nonprofit Cloud

Non-Profit SalesForce

Commenti: Positive for the most part, with some difficulty in initial implementation.

Aspetti positivi:

This software helps organize our donor and grantor database and helps monitor deadlines, scheduling follow-ups, measuring donation details, and more. We are pretty new to the system, but the customer support and training accelerators are very helpful.

Aspetti negativi:

It is expensive and difficult to implement, especially if you are a new user. We were fortunate that we had staff experienced with the software and received grant money to implement it.

Salesforce for Non Profits

Aspetti positivi:

It does everything you need it to. It's very capable of using the most up-to-date technology available.

Aspetti negativi:

It is difficult to manage. Requires a lot of staff time to keep up to date with the latest updates and ensure everything is working smoothly. There's also a lot of add ons which can making initial pricing difficult

Americorp Reading Partners Salesforce Review

Commenti: I used Salesforce daily when I worked at a nonprofit. Salesforce allowed for me to track the number of students in my program and also their progress over their time in the program. These results were also available to other sites, allowing for comparison.

Aspetti positivi:

For the nonprofit I worked for, we had to track the progress of different students reading abilities. Salesforce allowed me to view these results in real time and in many different formats, which was very helpful to me.

Aspetti negativi:

I did run into a bit of a learning curve with Salesforce because it is so complex.

Not Created with Nonprofits in Mind

Commenti: We use Salesforce as our main CRM at my non-profit, mostly so that we can keep track of clients, donors, and volunteers all in one place. I mostly use it to track volunteer participation and hours and pull reports on donor and volunteer activity to include in grants and marketing materials.

Aspetti positivi:

Salesforce for Nonprofits does add some additional features that nonprofits are likely to need for donor and volunteer management, and it allows everything to be in one CRM (versus having volunteers, donors, and clients in separate databases)

Aspetti negativi:

Salesforce for Nonprofits feels like it was a stretch for Salesforce. The way that Salesforce was built doesn't work well for many of the needs non-profits have, and Salesforce for Nonprofits is basically the same platform with just a few added features. It's clunky, and doing things like program management and pulling reports is not as easy as you'd expect given how it's described. Overall, it's clear that Salesforce kept it's sales mindset when building this software, rather than starting from the non-profit perspective.

Overpowered for us, but can do everything we'll ever need

Commenti: We manage all of our donors, event attendees, volunteers and any other human that's connected with our organization through Salesforce. We spend a lot of time cleaning up the database, and we devote a lot of staff time to Salesforce management in general, but we consider it essential.

Aspetti positivi:

The biggest advantage is that it can do ANYTHING related to donor management, and you can tailor it pretty much endlessly. We also like that there is a huge user base so we have lots of places to go for support and to hire data entry staff.

Aspetti negativi:

The learning curve is as endless as the potential. There's no plug and play here—you have to be prepared to spend a LOT of time wrapping your brain around this software. Intuitive is not a word I would use for Salesforce.