--- description: Scopri le funzionalità di Quiq, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Quiq - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Quiq](/software/166780/quiq-messaging) # Quiq Canonical: https://www.capterra.it/software/166780/quiq-messaging Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/166780/quiq-messaging?page=2) > Quiq vende soluzioni di messaggistica e chat dal vivo, per aiutare le aziende e i consumatori a interagire attraverso canali digitali. > > Conclusione: valutazione di **4.5/5** stelle assegnate da 37 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Quiq? Per le organizzazioni che vogliono dare ai propri clienti l'opportunità di interagire con loro attraverso i canali di loro scelta (messaggistica e chat), che sono più veloci, più pratici e meno costosi del telefono e della posta elettronica. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.5/5** | 37 Recensioni | | Facilità d'uso | 4.8/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.6/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.3/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Quiq - **Area geografica**: Bozeman, USA - **Anno di fondazione**: 2015 ## Contesto commerciale - **Prezzo di partenza**: 6000,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web - **Lingue supportate**: arabo, cinese, francese, giapponese, hindi, inglese, italiano, portoghese, russo, spagnolo, svedese, tedesco, thailandese, turco, ucraino, vietnamita - **Paesi disponibili**: Australia, Canada, Messico, Nuova Zelanda, Regno Unito, Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Analisi visiva - Autoresponders - Bot preconfigurato - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chat/Messaggistica - Chatbot - Comunicazione multi-canale - Condivisione di documenti - Coupon per cellulari - Creazione di report/analisi - Dashboard - Distribuzione di potenziali clienti - Elaborazione del linguaggio naturale - Gestione contatti - Gestione dei feedback - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'esperienza del cliente - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle code - Gestione di call center - IA/Machine learning - Instradamento automatico - Integrazione telefonia-computer (CTI) - Interfaccia agente - Invio di SMS di massa - Lead Qualification - Live Chat - Messaggistica bidirezionale - Messaggistica programmata - Modulo offline - Passaggio di consegne da chatbot ad agente - Personalizzazione dei messaggi - Quadro della attività - Raccolta dati multi-canale - Rendicontazione e analisi statistiche - Risposte automatizzate - Segmentazione del pubblico di riferimento - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Third-Party Integrations - Trasferimento/Instradamento ... e altre 6 funzionalità ## Integrazioni (4 in totale) - NetSuite - Oracle Service - Salesforce Sales Cloud - Zendesk Suite ## Opzioni di supporto - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) - [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews) ## Recensioni ### "The best chat portal\!" — 5.0/5 > **Ramil** | *8 aprile 2019* | Sicrezza e indagini | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics. > > **Inconvenienti**: So far, I can't see any down part on this software. I can say that this was developed perfectly. > > I have a five star experience with this software, this the best and so far. ----- ### "Good tool for Real Time Messaging" — 4.0/5 > **Paulo** | *13 settembre 2024* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: it is a great tool for real time messaging and its capabilities to integrate with Customer Relationship systems > > **Inconvenienti**: It requires a lot of learning to get full usage > > It is a great experience being part of a large company ----- ### "A child could report metrics better than Quiq" — 1.0/5 > **Utente Verificato** | *4 dicembre 2020* | Telecomunicazioni | Tasso di raccomandazione: 1.0/10 > > **Vantaggi**: I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant. > > **Inconvenienti**: Reporting is inaccurate and timing is not counted properly. > > Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent. ----- ### "Cyprus Text Implementation" — 5.0/5 > **Todd** | *13 agosto 2019* | Servizi finanziari | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat. > > **Inconvenienti**: There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault. > > At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful. ----- ### "Quiq is easy, convenient, and effective" — 5.0/5 > **Angel** | *21 maggio 2019* | Internet | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The setup was super easy, it's easy to navigate and use. > > **Inconvenienti**: It's still new so there's not as many features or as much functionality as we'd like. However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can. They're very responsive. > > Overall it's been a great experience. We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/166780/quiq-messaging?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/166780/quiq-messaging) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati