ShipHero

We have been using ShipHero for a few years and we absolutely love the software! Everything we need!

Commenti: Discovery Clothing everything we were looking for: rate shopping, pick/packing features, warehouse management and reporting. We are really glad we found ShipHero!

Aspetti positivi:

ShipHero has really brought our warehouse and shipping departments to another level! Being new to the eCommerce space, we weren't really sure what running a shipping department entailed. ShipHero went above and beyond to help us understand the software and how ShipHero could make our daily operations more efficient! Team even advised on the set up of our warehouse! The entire team at ShipHero is very knowledgeable and quickly resolve our issues. I would highly recommend ShipHero to anyone who is looking for a long term partner in their eCommerce business.

Aspetti negativi:

If there are any updates to code on ShipHero's end, most of the time we find out after they have been implemented. Sometimes this causes interruptions to our business however the support team is very quick to fix any issues. Kudos to the support team!!!

Big Improvements Even Early On

Commenti: We are still in the process of transitioning a majority of our clients over, however I can already see the benefits of this system as a whole. We had our onboarding contact and she was super helpful, responsive, and just an all-around great person to work with, especially fielding all the random and sometimes convoluted questions. Having that initial point of contact was a huge help in getting the system set up and running. Really looking forward to what this system will help us do as we grow and implement it more.

Aspetti positivi:

Overall, the software is highly intuitive and with enough playing around with the system, things make sense. Maybe part impatience and part eagerness, I was able to jump in before or between calls and generally figure out how things operate on a macro level. The ease of having the iPad to make inventory or other small product changes without having to either make notes and bring them all back to a computer or to constantly walk back and forth has also been a huge time saver. Also a huge fan of how easy it is to track, manage, and keep up to date on inventory of all products at a given time.

Aspetti negativi:

There are certain aspects of the browser interface that I feel operate in an odd fashion, but it's nothing that can't be adapted to. Not being able to print barcodes based off on-hand inventory numbers is one, having the left side of the screen dictate scrolling of the entire page while looking at orders and inventory is another, which relates to the last point of selecting check boxes of products and having the expanding and collapsing of the left hand margin dictate the entire page placement. At first, the multiple window openings and constant re-signing in was a hassle, but I feel as if I notice that less the more I move through the system. Again, none of those things are massive inconveniences yet I feel they are small hiccups in an otherwise streamlined system. If there is a place to send suggestions or ask questions about the layout of the software as a whole going forward, I'll definitely keep it in mind. I'm always open for having that communication as I am typically an inquisitive person.

Great software product

Aspetti positivi:

From a WMS perspective, the software works great.

Aspetti negativi:

The reporting leaves something to be desired when you want to begin to get more granular. I find myself having to export data and doing it in excel.

DO NOT USE THEM! ABSOLUTE SLIME! Suing them with all four companies I onboarded here

Commenti: First, they have a kind caring sales person tell you why you are better off with them, and how their pricing is better and no hidden fees etc, all upfront including Amazon FBA prep, which I got a cheaper single Prep Fee + Labels (we send small amounts, not truckloads)ONCE SIGNED UPOnce you sign up, all the problems start. Your salesperson disappears and is gone forever never to answer you again. You are stuck ONLY with email via their customer support team. LATE SHIPPINGI will say, they did at least finally fix this. But for the first 4-6 months, orders would sit for upto two weeks not moving. Delivered inventory, longer. They did in the end, finally fix this and ship timely.TERRIBLE LOGISTICS & TIMELINESThis is ALL a lie. Just about every single package is delivered FAR later then the promised timeline. And its because of their weird logistics. They give the packages to DHL, who trucks them from Las Vegas, NV to Compton, CA, then it sits (and is usually lost) in Compton, before USPS finishes the shipment.It makes no sense and average delivery time is 7 days. When you have 2 Day or Overnight Shipments, its a lie. Its always delivered 1-2 days late and they don't refund you.LOST PACKAGES UPTO 7%They switched to this weird logistics setup, would see as high as 7% of all shipments being lost, never scanned. We lose the inventory and they don't refund us.Out of space now, but INFLATED CHARGING (random charges), missing inventory (lots), its all a scam

Aspetti positivi:

Nothing, nothing, nothing, nothing, nothing

Aspetti negativi:

Everything Everything Everything Everything Everything

Best Option on the Market

Commenti: It has been a great experience overall (compared to our previous systems that ShipHero replaced). We use the software to organize and manage our warehouse/inventory with barcoded locations and products. The application is very easy to use on our iPads and desktop ship stations.

Aspetti positivi:

The onboarding team was very helpful with walking us through the set up process. It's easy to get lost in the features since there are SO MANY, which is a huge benefit. The interface is nicely designed and easy to navigate.

Aspetti negativi:

The software can be a bit buggy at times - there's random one-off issues that'll pop up for just that day or over the course of a few weeks before it's fixed. We have only been using the software full-time for the past 2 months, so it may just be growing pains and getting situated with the software. We haven't experienced any deal breakers.

Could not run my warehouse without it

Commenti: We are a #PL warehouse and our work has hugely increased. Without ShipHero we could not have taken on the volume of work we did using our old WMS software.

Aspetti positivi:

The best thing we like about ShipHero is that i can bring in new/pemp staff and have them working by themselves with 5-10 min.

Aspetti negativi:

The reports it runs could be better. More reports, more detailed reports, automaticity run reports.

Clear choice for warehousing and fulfillment

Commenti: Shiphero has helped my business immensely! The roll out and set up was much quicker than what we would have expected saving a tremendous amount of time and money. Once it was live, our ability to effectively manage our workflow with a focus on accuracy and efficiency has been a night and day difference from our previous system significantly reducing our picking and packing errors. I truly feel that we now have a system that can support much larger future growth without breaking the bank.

Aspetti positivi:

Simple, clean and incredibly user friendly interface which takes the guess work out of training and implementation all while being more cost conservative compared to other options.

Aspetti negativi:

Reporting and billing functionality could use some upgrades to provide "Snap shot" reports. Client billing set up is clunky and doesn't have very detailed customization

Making warehousing great again.

Commenti: We are able to keep track of our costumers inventory.
Ease of use for the people on the floor.
Amazing customer support. And during the times we do not have any need of customer support - A good laugh is always to find in Shiphero. *Nothing but love guys.

Aspetti positivi:

What I like the best about Shiphero as a software: 1. The ease of use - We can train a new worker in less than 15minutes. 2. All the cool functionality which makes my workday a little easier.

Aspetti negativi:

I have features that I wish for - But the good thing about Shiphero is that they most of the time listen to these wishes. But to mention one con for me - Then it would be confusing error messages. Errors dosn't happen often - But most of the time the error message just dosn't make sense (To me at least)

Great software, minimize problems fulfilling. Needs better reporting.

Commenti: Were pleased, it helps us avoid mistakes while shipping and thanks to shiphero we are able to implement same day delivery in our local area.
The software is fully developed in the fulfilling area, I just wish they would have better reporting, email summarizes of daily activities, and printing formats.

Aspetti positivi:

Very easy to fulfill and follow up orders. The shipping team found it really easy to use and you can train new people really fast. Integrates really well with Shopify. Has a historic log view of all the product movements, which makes it easy to track error and where they were made.

Aspetti negativi:

There are no custom reports, or no way to change printing formats. Shipping label can't be customized neither the invoice. Printing sizes are very very limited. The dashboard is very limited, no graphs or anything. No way to check picking efficiency, or other types of statistics. Mainly focused on fulfilling and that's it.

Very good customer service

Commenti: Recent expansion to Canada also very smooth! Thank you ShipHero

Aspetti positivi:

Thank you [sensitive content hidden] for providing a very high level customer service. Exceptional team work and follow through to ensure completion.

Aspetti negativi:

No bad points to report. Great service.

Do not work with ShipHero

Commenti: Terrible, I wish I never worked with ShipHero

Aspetti positivi:

I have never experienced such a horrible logistics partner. Something needs to change at ShipHero. We are unable to get our B2B orders and FBA orders out. They do not communicate and need 10+ days to get orders out and we still have FBA orders from December we have not been able to fulfill. The damage from ShipHero has been awful to our business and I wish we never worked with them. I warn whoever is considering working with ShipHero to not work with them. They have been terrible logistic partners.

Aspetti negativi:

I have no problems with the software, the problem is ShipHero doesn't ship anything out on time!!

Worst Logistics Partner

Commenti: In my 20 years of working in e-commerce I have never experienced such a horrible logistics partner. Shiphero should not be allowed to continue their scam of a business. They are incapable of shipping orders on time, they lose inventory, and damage products. Our company also does B2B sales, and on every wholesale order it took them weeks to ship and we had to write a minimum of 10 emails to request the shipments to go out. We also partner with Amazon, and in 3 months Shiphero was unable to process a FBA order, we sent emails daily in regards to this and never received an answer. They have tremendously harmed our business, caused an overflow of customer support issues with people not receiving their order or receiving the wrong product, and they are completely unresponsive to our issues.

Aspetti positivi:

There are no pros to Shiphero, the software they provide is the basic software most Logistic Partners provide, yet they have zero customer support and are incapable of shipping orders on time.

Aspetti negativi:

Shiphero is not only horrible at shipping out orders and maintaining inventory, but their support is completely unresponsive when you email them about an issue. Even when you email upper management they are unresponsive. They do everything they can to avoid your questions, and when they have no excuse they just ignore your emails.

New to software but so far so good.

Aspetti positivi:

The product is generally very easy to use, particularly for frontline workers. The backend can be a bit less intuitive and the canned reporting is lacking in my opinion, but overall it is simple.

Aspetti negativi:

The backend can be a little obtuse. It looks like it was built by engineers for engineers at time. But customer service is generally very responsive and they can help you find what you need. I will say the best reps they have are the ones that ran warehouses themselves, I've been less impressed with the ones that have not.

When Shipstation Doesn't Cut It Anymore (Moving to Shopify+? Shiphero should be a prerequisite)

Commenti: First things first DO NOT confuse Shiphero with "Shipping Managers" like Shipstation, Easyship, Shippo (etc.) These companies will focus on their core competency in sales calls, and will not highlight the fact that they are not designed for robust inventory management, digital pick and pack or the day to day running a warehouse. Shiphero, like Shopify+ was a bit of a leap of faith for us. Particularly the upfront cost. We already had most of the hardware for a pick and pack station (printer, scale etc) but purchasing ipads and scanners represented a not-insignificant investment before we could effectively use the software. Since onboarding and using the system volume has increased dramatically. So much so that the investment in the Shiphero and the hardware seems laughable now. When you factor in labor costs, and lost revenue due to inventory errors, packing errors, and slow/disorganized shipping Shiphero pays for itself very quickly. Our situation was a little tricky in that we had to coordinate with some difficult international carriers and use cases for DDP shipping. It took us longer than I would have wanted to get this up and running, but I genuinely believe we were an edge case and that most merchants will find transitioning to Shiphero to be easy.

Aspetti positivi:

Tight, logical and painless integration with Shopify, great pick/pack UI, feature set which enables even small businesses to operate like a fulfillment center, easy to onboard packers and CS agents, great shipping rules and rate engine which allows rate shopping and dynamic carrier/service selection... Other companies will have you sign 5 figure contracts for "enterprise" software which preforms only marginally better than Shiphero does in practice. There's a balance between complexity and practicality here---and in my opinion Shiphero NAILS it's niche. It gives you all of the features "the big guys have" without an insane contract/price commitment or a system so complicated you require dedicated staff just to manage things. If you're on Shopify, syncing is bi-directional for most things. This means that you'll only really find yourself going to Shiphero to update inventory and mange orders. By default, pricing, variant settings, skus etc all sync from Shopify. This lets you and your staff continue to use Shopify normally, and Shiphero doesn't have to pretend to be your store. It just does what it was designed to do---streamline your warehousing and fulfillment.

Aspetti negativi:

User based pricing model is restrictive but fair, "admin dashboard" UI---while utilitarian---is cluttered and occasionally results in user errors, documentation is not always comprehensive and admin UI lacks clear and concise tooltips, not optimized for certain types of international carriers (APC), returns functionality is clunky and although functional could be better

It's a great app and comes with a great team which is there for you whenever you need their support.

Commenti: Prior to using Shiphero, we had used different apps for syncing our inventory with three Shopify shops. Those apps had many problems, most of them related to the large number of products they had to keep in sync at all times. Shiphero did a great job since day one with regards to that. The first time it had to scan our entire three shops in order to create its database, and ever since it has been running flawlessly. But the benefits of using Shiphero do not end there. As a matter of fact, that is actually just the beginning. Due to their iPad & iPod/iPhone apps it is a piece of cake for us to carry one such device and a barcode scanner around and pick products easier than ever. The interface is so easy everyone can use it in as little time as two minutes after introduction to the software. Moreover, Shiphero allows you to not only pick orders' products, but also pack them and prepare orders to be shipped. Unfortunately, due to our not knowing about Shiphero earlier, we had developed our own private app for many of its functions, so we are not using all Shiphero ones.

Aspetti positivi:

+ Setup is as easy as one, two, three + Ease of use + Rich documentation + It's SAAS + Great support with live chat feature without leaving the app environment + It is very good value for money + It probably has more features than you may ever need + It can sync the inventory to many shops at the same time + It aids you in managing your warehouse(s) + It can handle multiple warehouses + You can use it to print shipping vouchers and invoices. In other words you can use it to fulfill orders from within it + Allows you to choose how to use it - Does not force you to do it "their own way" + Very easy to set up on Shopify + Quite quick and responsive most of the time + Easy integration with major shipping carriers + Option for overcoming Shopify throttling for Shopify Plus Shops (great for large inventories) + Easy to use iOS apps for iPad and iPod/iPhone + Provided list of tested and compatible hardware devices (it's an HID thing) + Per user billing, instead of per shop billing or other weird and unclear billing system + Dedicated Reports menu + Did I mention GREAT STAFF? + From time to time they are checking to see how you're doing, how Shiphero is performing, whether you need assistance with anything, and all that without "by-the-way-did-you-check-this-or-that-new-features-of-ours" practices!

Aspetti negativi:

- Loading products page can become slow in very large inventories - Support is not 24/7 yet, which is not optimal for non-East-Coast-US located shops - No Android app support yet - Compatible hardware with Shiphero iOS apps are a bit pricey and add to the total cost of use

ShipHero...simply the BEST!

Commenti: The reality of all of this is that none of these systems came close to matching the functionality and efficiency of ShipHero. ShipHero welcomed us back with open arms and got us up in running again in just a couple of days. Yosef and the entire team at ShipHero came together to make it happen. We now have our wholesale and retail sites connected back to ShipHero and plan to add our brick and mortar next. Thank you ShipHero!

Aspetti positivi:

Prior to ShipHero, our Customer Service team was spending hours printing orders. We had a team of Order Checkers doing nothing but checking orders that had been pulled by our 1st team of order pullers to ensure the integrity of the order. We also were having to use a second software platform, ShipStation, to handle the actual shipping process. With ShipHero, we were able to eliminate all of this. Thanks to paperless order picking via barcode scanning, we no longer print and staple orders for hours every day. Since every product gets scanned before it gets added to a bin, we were also able to transition our entire team of order checkers to other positions which immediately made us more productive. And as for the shipping process, we were able to eliminate a second software charge because ShipHero handles the process from start to finish.

Aspetti negativi:

Now, only because it’s my second nature to always be looking for something better, in March of 2019 I began participating in demo’s of other inventory management systems. We looked in depth at Veeqo, Tradegecko, BrightPearl, SKUvault, OrderHive, Zoho and Clear Spider. All of these systems had their strengths and weaknesses but due to BIG promises of a more streamlined workflow and better reporting, we left ShipHero and went with SKUvault. Needless to say, after lots of money, 2 months of ‘Training and Implementation’ and 3 weeks Live operating the software, it was not what we had hoped for. Granted, SKUvault attempted to help us work through all of this but, in the end, the functionality was inefficient.

ShipHero is no longer reliable.

Commenti: We are still having issues from 3 months ago that have not been resolved. ShipHero used to be amazing), but this 3PL now has the potential to kill your business. Orders are being shipped past SLA deadlines. They have lost multiple boxes of inventory (100s of units in each). They never arranged pickups with their international partner (Passport), so hundreds of international packages went missing. I am still waiting for my promised refund to be processed which was supposed to arrive in 5-7 business days. It has been weeks. Support is lacking, as they say they are looking into it and then never follow up. Really sad as I used to love and recommend this company to everyone.

Aspetti positivi:

ShipHero is competitively priced, and up until about 4 months ago, was an amazing partner in our business.

Aspetti negativi:

Recently service has gone downhill - it is like I am working with an entirely different company.Lost large amount of inventoryShips packages past SLA deadlineCustomer support is not what it used to be

Honestly try to find someone better

Aspetti positivi:

Easy fulfillment and its automated and connected to my shopify store

Aspetti negativi:

Their customer service is an absolute trash. Takes them a few day to literally answer a simple question. The worst thing about them is that they have it in the contract that they can raise the prices as much as they want without any explanation. They used to be better but now every ticket that I have with them takes days to be resolved.

Exactly What We Were Looking For!

Commenti: 30K+ orders per month. We recently changed to ShipHero from another well known shipping software, and it has really done well at minimizing order errors. We ship a little slower since we elect to scan the items on pick, then re-scan when we pack, but that process can be modified. The labels (when doing single item batches) aren't the fastest, but we have the system set to rate-shop every package. We were introduced to an update that's coming and it really sped up this process. As for support, we have nothing bad to say. They are quick to respond and have worked hard to fix any issues we have seen. There was no down time with orders while we changed software providers. This was my main concern when I saw that there wasn't a direct customer service line, so I set up a meeting to discuss this ahead of time. They explained that customer service issues that are causing a delay in orders going out is always a priority and will be handled quick, while issues that are like-to-haves or lower priority items are handled a little slower (which is understandable). Someone from their implementation team traveled in to help us launch successfully and we are thankful they did. We had a ton of issues and it wasn't ShipHero.. it was how the old software communicated fulfillment statuses to the orders in Shopify. All-in-all, the software is great. There are a lot of features we would like to see, some of them are already in the works. In our opinion, this system is the best value for 3PL so

Aspetti positivi:

Easy to use and navigate. Simplified out pick/pack/ship operation The company has been great with helping set up the software for what we do.. not expect us to change our operations to make their software work

Aspetti negativi:

A few features we still want. These are just wish-list items, but don't keep us from performing. The company has listened to our ideas and some are already in the works from previous company requests.

Mediocre

Aspetti positivi:

That you can keep track of inventory that is "on hand" and "available". I also like how you can arrange all of your inventory in a certain order and assign it a location so that when you're picking orders you go in order and don't have to keep walking up and down aisles.

Aspetti negativi:

It is glitchy. Inventory counts will be off just after a few days of correcting them. We've also had connection problems with the software and our printers. The customer support chat people are also not very helpful.

Great product, still some improvements to be made

Commenti: Customer service is great, we have seen many updates since signing up

Aspetti positivi:

Easy to set up, connection to our multiple stores was easy, and great for fulfillment team

Aspetti negativi:

Order routing is clunky when running multiple locations and is missing things like the ability to manually move order allocations easily.

ShipHero Review

Aspetti positivi:

The software does everything my ecommerce company needs to run operation. Picking and packing? It's awesome, using tablets and barcode scanners for accuracy and batch picking for speed. Shipping? We select the Cheapest option and ShipHero finds and prints the cheapest shipping carrier method that gets it there in time, without us having to do work. Stock management? It just works. Purchase orders and receiving? Yep, does that. Returns management? Yep, that too, plus customers can generate their own returns, which is pretty much a requirement for ecommerce in 2018. Add in great reliability, support people that get things done. I recommend ShipHero

Aspetti negativi:

It takes time to get setup initially. There's a learning curve, and you need to ask some questions to get the setup correct. I don't have much else.

Has potential to be exceptional, but falls short in a few areas

Commenti: Organization in warehouse, reduce error in fulfillment

Aspetti positivi:

reduce errors in picking and packing - we are now more organized in our warehouse and the support chat team is available a lot to help answer questions

Aspetti negativi:

we oversell, the integration with shopify is a little glitchy... support chat doesn't always see problems to the solution

Amazing customer support. Software has a lot to offer.

Aspetti positivi:

Inventory management section. Easy to find and edit products with a tag and quick edit feature. Got a great understanding of inventory management from learning this software. Learned a great deal from the members of Shiphero as well.

Aspetti negativi:

Takes some time getting used to Shiphero's style but once you do its not too bad.

Great WMS bringing flexibilty to the organization

Commenti: Shiphero makes us able to setup 2 warehouses and ship thousands of parcels per week in less than 4 months with a small team and limited resources.

Aspetti positivi:

Being able to setup automation rules as well as the bulk ship feature makes the work a lot easier. The basic features are very reliable and the overall system availability rate is great. The graphQL API is very useful and we use it a lot.

Aspetti negativi:

Some features looks like they were not fully tested before being deployed. I often need to reach the support team because of bugs. I don't like having to switch between the two dashboards (app.shiphero and shipping.shiphero). It's very confusing for some features such as the purchase orders management. Apple iDevices are great but they are not suitable for intensive warehouse use. Having and android app would be a great improvement.