Text Request

Simple Solution for GREAT Communication

Commenti: Overall, I am very pleased with Text Request and the variety of features they provide to enhance our communication with clients and team members!

Aspetti positivi:

Text Request is simple to use and allows us to view our messages from multiple screens

Aspetti negativi:

We have had some issue implementing the SMS chat feature into our website and that is frustrating

Good Texting Service

Commenti: Good. There are pros and cons of the app, but overall does what I need it to do.

Aspetti positivi:

Able to send links and convenient app on your phone.

Aspetti negativi:

The ding that reminds you of a text - need a way to turn this off. Also, text not showing up or out of order.

Need Improvement

Commenti: It's somewhat good, but it needs a lot of improvement.

Aspetti positivi:

It is accessible everywhere, and no need to download an app.

Aspetti negativi:

I don't like it; the interface is so not user-friendly.

Why we use Text Request

Commenti: Excellent experience so far. We haven't had to call for tech support at all. Very simple and easy to use interface. I highly recommend TR.

Aspetti positivi:

It allows us to send and receive texts to our business VOIP line rather than just using a cell phone number.

Aspetti negativi:

No particular problems that we have experienced to date.

I LOVE TEXT REQUEST

Commenti: This has been the most efficient form of communication that we have used!

Aspetti positivi:

Text request has been very easy to use and navigate as needed. Patients enjoy being able to reach us via text instead of call.

Aspetti negativi:

There is not a single thing that I do not enjoy about text request!

TextRequest is the easiest text company to use

Commenti: I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests come in. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is definitely the one to choose!! :)

Aspetti positivi:

I've been using Text Request for my marketing agency, and I highly recommend it! Unlike other telecom systems, this one is incredibly easy to use and doesn’t create unnecessary hurdles when it comes to approving campaigns. What I love most is that it delivers results. As soon as we send out the texts, we immediately start seeing requests. It’s a reliable tool that gets the job done quickly and efficiently. If you're looking for a straightforward, results-driven text messaging platform, this is the one to choose!! :)

Aspetti negativi:

I need to input my bank info in some cases

A great texting program

Commenti: Ive been using text request for two years and thoroughly enjoy it

Aspetti positivi:

The ease of us, the look and feel of the whole app.

Aspetti negativi:

You cant filter by user who last responded to a text

Helped close business

Commenti: over all- great. Helped close business on many occasions allowing me to get back with a HOT client sooner.

Aspetti positivi:

phone app works well. Helps to keep me in touch w my clients when I'm away from my desk.

Aspetti negativi:

I was unsure what number it was coming from when my clients would ask.

Easy to use

Commenti: Overall I enjoy using text request. It is easy to use and I have it on a varitey of places like my phone, a widget and a tab on the computer.

Aspetti positivi:

I love that I can use the same phone number for the business. My customers only need to know one number.

Aspetti negativi:

The cost and having to pay for the extra features

Text Request is Better than the Rest!!

Commenti: Really good!!! Love that you get alerted even if you don't have the tab open.

Aspetti positivi:

Messages appear in the tab header and alerts you if you have a new one. Other services are not like this.

Aspetti negativi:

Not able to color coordinate the squares of different messages.

Text Request is a great service!

Commenti: We can't believe we waited so long to get on board with a texting platform to help us to reach out to our clients! Lots of clients have relayed how much they LOVE that we/they can text instead of a phone call, or email.

Aspetti positivi:

We are a service provider, so we have to "call ahead" a lengthy list of clients everyday with usually the exact same message. The ability to have a template, enter the phone number/name, then hit send saves us so much time to focus on other tasks! Customers seem to be more receptive to respond to a text rather than a phone call or email.

Aspetti negativi:

I wish there was a search function to find a specific word and not just a customer name/phone number. Some times I need to text a customer essentially the same response that I sent to someone else, and trying to remember which person I sent that message to is difficult. We are strong users of the "templates", but some responses aren't really needing to be a template.

Text Request is a great tool for communicating with our customers daily

Commenti: So glad I found text request when we were searching for a chat tool, texting tool to use. Everything has been positive.

Aspetti positivi:

Reasonable cost Ease of setup Ease of use and training new staff Clients prefer text over calls in our field staff don't have to use their personal phones to text our clients We have a record of all communications with our clients

Aspetti negativi:

really can't come up with a con in our situation. works great for what we need. perhaps in would be nice if it was integrated within our internal dealer management software, but that would add more cost and not sure it would offer enough benefit to justify cost

Don't use if you want to get alerted of incoming messages

Commenti: We really enjoyed Text Request for the first six months ago. Without the ability to be notified of incoming messages, it is almost useless to us. We might as well buy a cell phone and have the texts sent to that number, but I don't have the time or energy to cancel and start all over again.

Aspetti positivi:

We like the basic functions and love the templates for similar texts that we send over and over.

Aspetti negativi:

Text Request used to alert us of incoming messages but that function stopped working. Obviously we need to know when we have new texts coming in! We were told they were working on a solution, but that was months ago. They suggested we "escalate" messages meaning we set a time (we chose 5 minutes) and after that time, Text Request will send a message to my personal phone letting me know that we have an incoming message that is over 5 minutes old. Having messages sent to my personal cell defeats the purpose of an app on our computer that we can all share.

Traditions Hospitality Group - HR Review

Aspetti positivi:

I like merge messaging feature that I can tailor a mass text. I also like that you can upload contacts' information to create a contact card. I do wish it was much easier. It was difficult for me to learn but the customer support video meeting was EXTREAMLY helpful. Being able to download message threads.

Aspetti negativi:

The notification alert tones. I would like more customization. What it takes to upload contacts and merge messages. The text request mobile app KILLS my cell phone battery (android).

Best messaging software, must use!

Commenti: I have been using Text Request for almost an year now, and the growth of my organization has risen to a great level just by applying different features of this software. Many customers don't pick up the call because of their work, but they love when we send them text messages, it helps save their time and ours too.

Aspetti positivi:

Great messaging software around the globe. Has many features including payments and even adding scheduled messages to our customers. I would recommend all my friends to use this, and my colleagues have already started using this application.

Aspetti negativi:

Everything about Text Request is top notch, there is nothing to be corrected or improved. This application has solved messaging problems for many organizations effectively.

Text Request Review

Commenti: good - this platform works well for us and our team seems to catch on pretty quickly

Aspetti positivi:

I like their customer service. Anytime I've had an issue, they are easily accessible, quick to respond, and always offer the best solution.

Aspetti negativi:

As a newer company, there were a lot of issues to work through in the beginning. I think there are still some flaws to work out but they have improved a lot.

Text Request is the best tech I have used for my business

Commenti: It has been great and it has made me a lot of money.

Aspetti positivi:

I love it because I can chat on my computer or on my phone line, through my work line, that customers call and text me for business. I can chat and update clients and they can feel free to text me at 3am if needed and I will respond when I am at work again. I can't live without text request

Aspetti negativi:

Some of the cell carriers blocks some of the texts, but thats not their fault.

Amazing Text Service!

Commenti: So far it's a very awesome system. After zipwhip finished it's life, we were working with google voice and realized it wasn't the best system especially for scheduled messages. Very fortunate that textrequest was found cause it was exactly what we were looking for.

Aspetti positivi:

Really, quick and easy to use system, you can send scheduled messages & group messages.

Aspetti negativi:

Clicking on a chat doesn't open up the text bar and having a need to scroll down to see the chat bar, 2nd is searching for a person, once finished you have to delete twice instead of just a once over. These are very minimal things however it does cause a slight delay in efficiency. Finally group messages, if there was a way to copy from a clipboard a bunch of numbers, instead of manually entering them in that would be very awesome!

Using test request

Commenti: Always had good experience with the company and they returned calls and would help you with any problems right away. Very good company to work with.

Aspetti positivi:

Makes it so easier to contact parents.

Aspetti negativi:

I have had no problem with text request. Great company to do business with

Very easy to use!

Commenti: Extremely satisfied! We use Text Request daily and our level of communication wouldn't be where it is without it!

Aspetti positivi:

This is how we communicate with the technicians in the field and our third party companies. It's real time text messaging that keeps the company communicating.

Aspetti negativi:

As a whole, our company doesn't have any complaints about Text Request

Non-English templates

Commenti: I liked the overall Text Request for the most part. I almost wish it was connected to the EMR system so that way if patient's have appointment reminders we can text them from the same number and decrease that confusion.

Aspetti positivi:

I like that every patient has their own message history. It creates an easy way for patients to get information and not have to guess who you are talking to. I like the templates that gives you a quick easy way to get in contact.

Aspetti negativi:

I wish there was more templates in different languages for a non-English speaker / reader.

Wonderful Company

Aspetti positivi:

It works great and is consistent! The customer service is great as well.

Aspetti negativi:

Not applicable. We have enjoyed all the features they offer and ease.

The power of text messaging customers

Commenti: I had a great experience with Text Request. What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one and to get all of your questions answered. Its very personable and I really like that. They really know how to win over a customer.

Aspetti positivi:

Text request is a great way to communicate with multiple customers at one time. Through a personal message, this is the fastest way you can reach them. All you have to do is figure out what you want your message to be, include all the contacts you want to send to, and set it up the way that is best for you. It also allows the messages to be sent from your computer or phone and allows other employees see the messages so everyone is in unison. This is such an easy way to get ahold of customers right away and be able to grab their attention from right when they enter your website. Its also a great way to keep in touch with them and to offer promotions this way. Super effective and easy to use. What I really liked about it is that they offer a demo for you to look at and it allows you to talk and communicate with a specialist one and one and to get all of your questions answered. Its very personable and I really like that.

Aspetti negativi:

Honestly I cannot find something that I did not like about Text Request. I feel that overall it is a great website and offers a great program that any business can benefit from.

Text Request Excellence

Commenti: They have been very easy to work with and we use them for 2 of our companies one larger and the other very small. We get the same service and support for both.

Aspetti positivi:

The ease of use and their friendly customer support.

Aspetti negativi:

No complaints really, we have had a very pleasant relationship with Text Request.

Game Changer

Commenti: LOVE IT. It has so much potential to streamline everything.

Aspetti positivi:

I like that multiple users can see the same message. it makes handover for our dispatchers easier and gets rid of the "he said, she said". LOVE that you can attach documents from the computer.

Aspetti negativi:

On the mobile app, it sometimes freezes up and I have to kill the sessions to get it to refresh