Chi utilizza questo software?
Companies that need a cloud contact center or workforce optimization solution for 150+ agents.
Valutazioni medie
13 recensioni- Nel complesso 4.5 / 5
- Facilità d'uso 4.5 / 5
- Servizio clienti 4.4 / 5
- Caratteristiche 4.5 / 5
- Rapporto qualità-prezzo 4.3 / 5
Dettagli del prodotto
- Versione gratuita No
- Prova gratuita No
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Implementazione
Cloud, SaaS, Web
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Formazione
Di persona
Live Online
Webinar
Documentazione
-
Assistenza
Assistenza diretta 24 ore su 24
Orario lavorativo
Online
Dettagli del fornitore
- Aspect Software
- http://www.aspect.com/
- Fondata nel 1973
Informazioni su Aspect Via
Designed for contact centers with 150+ agents and based on Aspect's proven product portfolio, the Aspect Via Platform brings best of breed contact center and workforce productivity capabilities to the cloud. As a highly scalable, secure platform, it offers the ability to start with one or more applications and then add others when ready for additional capabilities. The platform supports voice, SMS, email, chat, and mobile interactions as well a workforce, quality and performance management.
Caratteristiche di Aspect Via
- Analisi dati
- Contenuti video
- Diffusione dei contenuti
- Gestione delle community
- Gestione delle comunicazioni
- Gestione delle perdite di clienti
- Live Chat
- Ludicizzazione
- Raccolta di feedback
- Call center con servizi di chiamata in entrata (inbound)
- Call center con servizi di chiamata in uscita (outbound)
- Call center misto
- Chat in tempo reale
- Creazione di report/analisi
- Definizione degli script di chiamata
- Gestione dell'escalation
- Gestione della campagna
- Gestione delle code
- Registrazione chiamata
- Registrazione delle chiamate
- Risposta vocale interattiva
- Selezione manuale dei numeri di telefono
- Selezione predittiva dei numeri di telefono
- Selezione progressiva dei numeri di telefono
Prodotti di successo
Le recensioni più dettagliate su Aspect Via
Aspect Via Review
Data della recensione: 17/4/2019
Ronald S.
Commenti: It's a great product recommendable to use especially for big brands to help in supporting their customers.
Vantaggi: Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics
Inconvenienti: It needs a fully registered software to enjoy all features, the trial version is limited
All communication is more fluid with our clients, if they are happy us even more.
Data della recensione: 15/4/2018
Utente Verificato
Commenti: Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.
Vantaggi: I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.
Inconvenienti: This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.
Risposta del fornitore
da Aspect Software il giorno 17/4/2018
Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams.
-The Aspect Team
Rich user interface, easy to configure, a true omni-channel cloud platform
Data della recensione: 24/9/2017
Shannon S.
Commenti: Updated user interface, access to the full suite of Aspect's product offerings
Vantaggi: That I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications.
Inconvenienti: I don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms).
Risposta del fornitore
da Aspect Software il giorno 27/9/2017
Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again!
-The Aspect Team
Love Aspect's ease of use
Data della recensione: 24/4/2018
Diana P.
Vantaggi: Easy to navigate and the reporting features are very useful. Used IED in the past and it was a horrible experience.
Inconvenienti: Haven't found anything yet. I find it very easy to navigate, training and support has been awesome, I just wish we could get it running faster (but that isn't an Aspect issue.)
Risposta del fornitore
da Aspect Software il giorno 25/4/2018
Diana,
Thank you for taking the time to review Aspect Via and for giving us such high marks! We are thrilled to hear that you love the ease of use, and that the training and support have been awesome. We appreciate your feedback and will forward it on to our internal teams for review.
-The Aspect Team
Very simple and easy to understand
Data della recensione: 7/5/2017
Tom W.
Vantaggi: The ability to run this on the cloud. We don't have a large budget to support scale and downsize as needed. Also number of agents fluctuate seasonally
Inconvenienti: sounds easy to setup but had some difficulty mainly because of our own security limitations. Otherwise, once we cleared that everything was fine.
