---
description: Scopri le funzionalità di tawk.to, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: tawk.to - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [tawk.to](/software/167792/tawk-to)

# tawk.to

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> Strumento di chat per la connessione con i clienti tramite un'app mobile o sul tuo sito web. Supporta la cronologia della chat e l'analisi delle prestazioni.
> 
> Conclusione: valutazione di **4.6/5** stelle assegnate da 343 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

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## Panoramica

### Chi utilizza tawk.to?

Le aziende che desiderano comunicare con clienti e visitatori sul proprio sito web, con l'app mobile o da una pagina personalizzabile gratuita.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.6/5** | 343 Recensioni |
| Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.3/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.4/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: tawk.to
- **Area geografica**: Las Vegas, USA
- **Anno di fondazione**: 2012

## Contesto commerciale

- **Prezzo di partenza**: 0,00 USD
- **Modello tariffario**:  (Versione gratuita disponibile) (Versione di prova gratuita (free trial))
- **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: inglese
- **Paesi disponibili**: Australia, Brasile, Canada, Cina, Germania, Giappone, India, Messico, Stati Uniti

## Funzionalità

- Accesso da dispositivi mobili
- Autoresponders
- Branding personalizzabile
- Chat in tempo reale per i consumatori
- Chat proattiva
- Chat/Messaggistica
- Creazione di report/analisi
- Modulo offline
- Storico delle trascrizioni/chat
- Targeting geografico
- Third-Party Integrations
- Trasferimento/Instradamento

## Integrazioni (14 in totale)

- Adobe Commerce
- BigCommerce
- Cayzu
- Cloudflare
- Drupal
- Google Ads
- Joomla
- OpenCart
- PrestaShop
- Shopify
- Squarespace
- Weebly
- WordPress
- Zen Cart

## Opzioni di supporto

- Email/Help desk
- Knowledge Base
- Assistenza telefonica
- Assistenza diretta 24 ore su 24
- Chat

## Categoria

- [Software per chat](https://www.capterra.it/directory/30797/live-chat/software)

## Alternative

1. [WhatsApp](https://www.capterra.it/software/180345/whatsapp) — 4.7/5 (16334 reviews)
2. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24075 reviews)
3. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews)
4. [Text Request](https://www.capterra.it/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews)

## Recensioni

### "tawk.to indispensabile l'integrazione nel propio sito web" — 5.0/5

> **giorgia** | *9 dicembre 2024* | Software informatici | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Mi ha colpito molto di tawk.to l'implementazione tramite lo script, ho apprezzato molto il fatto che quando un utente scrive un messaggio tramite la chat live arriva un suono emesso. Ottimo veramente anche nel modificare il form, mi è piaciuto veramente molto il fatto che mentre un utente scrive ti da già in chiaro il testo, molte funzionalità ottimo veramente
> 
> **Inconvenienti**: Mi è piaciuto di meno di tawk.to il fatto che ho apportato modifiche direttamente dal sito, le modifiche non erano state apportate subito, cioè un'utente interagiva nella chat ma avevo apportato modifiche ma non ha effettuato subito la modifica
> 
> La mia esperenzia  complessiva con tawk.to è ottima consiglio a tutti è semplicissimo utilizzare tawk.to per implementare nel propio sito web una chat live vera e propia complimenti ancora

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### "A very solid chat support plugin for wordpress" — 4.0/5

> **Angus** | *25 maggio 2025* | Mezzi di comunicazione | Tasso di raccomandazione: 7.0/10
> 
> **Vantaggi**: A very clean interface, decent desktop app and easy integration with wordpress sites. Also has a larger feature set than many other comparable website helpdesk/chat apps.
> 
> **Inconvenienti**: There are some instances where Tawk has slowed our website page loading speeds down. Some alternative options are lighter and don't affect performance as much.
> 
> A very solid chat support platform that is easy and quick to implement with wordpress and has some impressive features even at the free tier.

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### "Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP." — 5.0/5

> **Marianela** | *24 gennaio 2023* | Prodotti chimici | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.
> 
> **Inconvenienti**: Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.
> 
> Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

-----

### "Good enough" — 3.0/5

> **Harry** | *29 novembre 2025* | Contabilità | Tasso di raccomandazione: 5.0/10
> 
> **Vantaggi**: Notifications were clear and loud. Did what it said on the tin, never had any problems. Ui seemed a bit old
> 
> **Inconvenienti**: Didn’t connect into other apps as welll as alternatives. The notification sound whilst good, was very annoying.
> 
> Did the job for what we needed, but we moved to a more comprehensive tool in the end. Ui was old and great.

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### "Efficient live chat and messaging for development teams" — 5.0/5

> **Harish** | *9 novembre 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: Tawk.to is a great option for handling client chats and quick questions right from our web projects. It is affordable, has useful messaging features, and is easy to set up; thus, I can embed it on client sites and monitor conversations for our development team without a problem.
> 
> **Inconvenienti**: Learning every feature takes time, and I've hit occasional bugs that disrupt the chat flow. Security settings need to be checked regularly, and message or email routing for projects of larger scope will require more manual effort, maybe more than on more major chat platforms.
> 
> Keeps our client communications in one place, helps us answer faster, and track issues for web projects. It's made real-time support easier to handle, improving our service and speeding up the response at Erudite Web Solutions.

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## Link

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