tawk.to

Chat davvero funzionale per un sito web con alcune cose da migliorare

Commenti: Il vantaggio è di avere una chat (anche nella versione gratuita) assolutamente all'altezza della messaggistica di app più sofisticate.

Aspetti positivi:

L'app permette di installare in modo molto semplice una chat sul proprio sito web. EPuò essere personalizzata in modo da avere logo del sito e uniformità di colori. Nella versione gratuita ha varie funzioni, molte più di altre app concorrenti, che sono già sufficienti a consentite tutto ciò che occorre per attivare un servizio di messaggistica o di assistenza all'utente.

Aspetti negativi:

Alcune personalizzazioni sono un po' complesse. Alcune impostazioni sembrano ripetersi e si fa un po' di difficoltà a ritrovare una determinata impostazione nel caso si voglia apportare modifiche. L'app per mobile a volte disconnette l'utenza. Te ne accorgi solo quando la apri manualmente. A volte mi ha fatto perdere alcuni messaggi non sapendo che l'utenza si era disconnessa.

Facile da usare e molto efficace

Aspetti positivi:

Ti permette di entrare in contatto diretto con i visitatori del sito, facilitando l'acquisizione di lead

Aspetti negativi:

nella versione web bisogna "attivare" frequentemente le notifiche altrimenti si perdono le chat a causa delle limitazioni dei browser

Sistema per live chat semplice e completo

Commenti: ottimo, è una piattaforma che offre molteplici spunti per il marketing aziendale.

Aspetti positivi:

la possibilità di visionare le tracce di navigazione all'interno del sito da parte dell'utente, oltre ai moduli off line preimpostati di risposta.

Aspetti negativi:

certe funzioni sono nascoste e il sistema di supporto assistenza può essere migliorato

A trustful side-kick for our business!

Commenti: Tawk.to is a trustful side-kick for several of sites that we have developed. It solves the real-time user support and allows stock-piling deferred support tickets.

Aspetti positivi:

What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience.

Aspetti negativi:

Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely.

Live Chat Platform of this Year

Commenti: Responding to customer tickets rapidly is the main relish that I gain from tawk.to.

Aspetti positivi:

tawk.to enables me to connect and respond to customer queries over the internet.

Aspetti negativi:

Since I am always connected to the internet, I rarely face downtime.

Very good for someone who's just starting out

Commenti: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Aspetti positivi:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Aspetti negativi:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

A good option to offer a chat support service

Commenti: We can offer a chat support service for our start up. We have more than one hundred users and we have 3 or 4 daily chat sessions with users. We can answer quickly. Also we are saving money because we are using a free plan. We have integrated this tawt.to into our web page and into our e-learning platform.

Aspetti positivi:

You can start with the free plan. It is easy to configure and manage. You can integrate it with other tools.

Aspetti negativi:

Sometimes we had a lag with the chat session but I think it was because we were using a free plan.

The Best Bang for your Buck on the Market

Aspetti positivi:

Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable.

Aspetti negativi:

Customer service is a bit slow at times if im being honest.

The best Live chat

Commenti: Tawk.to is a very good livechat and the back office is easy and intuitive to use.

Aspetti positivi:

Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.

Aspetti negativi:

I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.

Best Free Live Chat & Ticketing Platform

Commenti: Many of its features, such as visitor type, web pages visited, and location, enable us to create more personalised chat experiences, especially for loyal customers.

Aspetti positivi:

The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase.

Aspetti negativi:

It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online.

Easy to integrate livechat

Commenti: Very good for integrating livechat into websites. You should try it

Aspetti positivi:

As a developer, tawk.to is the website I use most to integrate livechat into my clients' websites. What's more, thanks to its plugin, it's easy to integrate into Wordpress websites.

Aspetti negativi:

On low-performance computers, I've already missed a livechet after a certain period of computer inactivity.

Not developer friendly.

Commenti: I don't use it because of some technical issues. But I want...

Aspetti positivi:

It's good if you just need a live chat widget. UI is enough and Tawk is a known platform in this industry. You can trust it.

Aspetti negativi:

It almost does not support the developers. I can say that you cannot find anything you are looking for. It has poor documentation and you must handle what you need by yourself.

A cool freebie tool for live chat support

Commenti: It's a great freemium tool for small businesses starting out to manage their live chat support with customers on their websites and this helped me save money and also made it easy to hardly miss out on customer chats.

Aspetti positivi:

It has a friendly interface easy and the option of shortcuts makes it easy to use. Being able to track visitors live on my website was a blessing because it helped me understand the visitor journeys on my website and possible pain points in the buying process. Also, chatting with live visitors on my phone with the mobile app made it easy to be constantly available. I loved the fact that we could also personalize the brand for my business making it a lot more acceptable.

Aspetti negativi:

It's free but not completely free. You have to pay about 19$ per month to completely remove the tawk.to branding.

Best live chat software and there is no upfront cost!

Commenti: It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing.

Aspetti positivi:

Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature.

Aspetti negativi:

Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice.

The best free chat option to integrate with your website

Commenti: I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story.

Aspetti positivi:

Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.

Aspetti negativi:

I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.

Tawk.to for tracking solutions

Commenti: Before our potential customers had to email us for any question that they need an answer but now they can get in touch us easily and faster which helps us to satisfy them.

Aspetti positivi:

Tawk.to is a tool that helps to offer live support for your customers. It offers the extension free of charge. More than that Tawk.to offers tracking solutions for your webpage meaning that you can see how many visitors checked out your webpage and how long they stayed in. Besides you can see which location follows your webpage.

Aspetti negativi:

Sometimes there happen small errors meaning that the extension in the webpage may disappear. The support team is helpful but they are not so fast.

Best place

Commenti: The overall experience while using this application is amazing it enhances the user experience

Aspetti positivi:

The one thing i like most about the tawk.toThat is its whisper during an ongoing chat where the other person can advise without interrupting the main chat

Aspetti negativi:

What I like least about tawk.to Sometimes it loses the connection and we need to reload it again

Wonderful Features

Aspetti positivi:

very easy to chat with live visitors, real time tracking of how many visitors are online, chats can be initiated by the user,, graphical report, chats transcription, everything is awesome

Aspetti negativi:

the chat notification music, that is toooooo loud

Great value - and it's for free

Aspetti positivi:

Tawk.to is a great live chat plug-in for WordPress, for example. And. It. Comes. Completely. Free. An out-of-the-box solution that will not let you down. Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as well as on your mobile - and of course, if you have the dedication to be around for all those seeking you out. :)

Aspetti negativi:

None so far - I also like the branding ^^

Best Chat app

Aspetti positivi:

1. Easy to install and integrate on any site.2. User friendly3. detailed chat data essential for planning.

Aspetti negativi:

Improve reporting to be as detailed as possible.

Excellent Chat Application

Aspetti positivi:

It was well suited for our Website, linked with Tawk, for messaging and whatsapp messaging. Easy to interact with the customers and the team, well suited for Business

Aspetti negativi:

Though, Easy to use, for support team, has to respond bit earlier, for support during our interaction

An excellent choice!

Commenti: I have really have anything negative to say about the software. It does exactly as it is suppose to and more. The list of features you can use on both the free and paid version is great!

Aspetti positivi:

The software is easy to setup, and gives you a whole new level of customer/supplier interaction. A requirement in my opinion.

Aspetti negativi:

It can be quite confusing when setting it up on a Wordpress multi-store.

Valid free alternative to expensive softwares

Commenti: It works, it can be easily customized, it is very easy to be in contact with our possible clients and to answer to all those who just need information. It can be installed very quickly trough plug-ins and it's something that can be done in a couple of minutes without a knowledge of coding or whatsoever.

Aspetti positivi:

I liked most that it's free but super professional! When I needed help there was always an assistant via live chat available and the problem was solved in a few minutes.

Aspetti negativi:

Sometimes it's difficult to use it on a mobile. I prefer using the desktop version when I'm at work because it works perfectly but some colleagues who go round and need the mobile version had some difficulties.

It is a great tool when you are starting your business!

Aspetti positivi:

I used it for a long time under the free version, which does the job. It helped me to increase my sales and to upgrade the user experience, and support.

Aspetti negativi:

It happens from time to time, that the solution is crashing, it shows multiple empty visitors, or you are unable to see the chat history. The availability is my main concern. I decided to switch to premium service when my business was more mature. I recommend the service for the initial building of the sales funnel and customer support, when you have limited funding.

The Best Live Chat Assistant Application

Commenti: Since I started using Tawk, this application has made it much easier for me to communicate with the people who enter im my website in a more efficient way, which has increased my sales because people have been totally satisfied with the attention provided by Tawk.

Aspetti positivi:

For me, Tawk is the most effective live chat program at the moment. This software has helped me a lot for my E-commerce page because I have been able to respond faster to my customers, it has also helped me solve problems or answer questions they have, so that the customer feels completely satisfied and well served and in turn to make sales, plus it is super easy to use.

Aspetti negativi:

I think Tawk made our lives easier, I cannot think about any dislikes at this moment, But I would like to keep the conversations abandoned by customers in the software data for a longer period of time, just that.