Who Uses This Software?

Bandwidth helps customers of all sizes equip their applications with voice calling, call tracking, text messaging, and 9-1-1 connectivity. Our APIs and nationwide IP voice network are built to scale.

Average Ratings

103 reviews
  • Overall 4.5 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 5 / 5
  • Features 4.5 / 5
  • Value for Money 4.5 / 5

Product Details

  • Free Version Yes
  • Free Trial Yes, get a free trial
  • Deployment Cloud, SaaS, Web
  • Training Live Online
    Webinars
    Documentation
  • Support 24/7 (Live Rep)
    Business Hours
    Online

Vendor Details

  • Bandwidth.com
  • https://www.bandwidth.com/
  • Founded 1999

About Bandwidth

Bandwidth is a software company with APIs that make it easy to embed voice, messaging, and 9-1-1 access into software and applications. We're transforming the way people communicate and challenging the standards of old telecom. We power some of the most important communications technologies on the market today- companies like Google, Skype and Ring Central to name a few.

Bandwidth Features

  • API Design
  • API Lifecycle Management
  • Access Control
  • Analytics
  • Dashboard
  • Developer Portal
  • Testing Management
  • Threat Protection
  • Traffic Control
  • Version Control
  • Access Controls/Permissions
  • Code Refactoring
  • Code-free Development
  • Collaboration Tools
  • Compatibility Testing
  • Data Modeling
  • Debugging
  • Deployment Management
  • Mobile Development
  • Reporting/Analytics
  • Software Development
  • Source Control
  • Web App Development
  • Audio / Video Conferencing
  • Call Center
  • Call Recording
  • Call Routing
  • Chat / Messaging
  • Fax Management
  • File Sharing
  • IVR / Voice Recognition
  • Auto Dialer
  • Call Center Management
  • Call Monitoring
  • Contact Management
  • IVR / Voice Recognition
  • Inbound Reporting
  • Outbound Reporting
  • Predictive Dialer
  • Telemarketing Management
  • VoIP
  • Voice & Data Integration
  • Call Parking
  • Call Recording
  • Contact Management
  • Encryption
  • IVR / Voice Recognition
  • Ring Groups
  • SIP Trunking
  • Unified Communications
  • Voice Quality Enhancement

Suggested Products

Bandwidth Most Helpful Reviews

Top notch support, porting can be tricky, overall however great experience

Translate with Google Reviewed on 6/19/2018
Nicholas L.
Systems Technician
Telecommunications
Used the Software for: 1+ year
Reviewer Source 
Source: asdf
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Provides a great service that I am able to then resell as a finished complete product.

Pros: Support is really great. When porting on network they are fantastic The provided API support is very powerful provided you know how to properly utilize it. Really fast provisioning of new DID's, great searching abilities for finding new DID's. While they don't advertise it they pass T38 signaling through their system without issue and without changing any headers.

Cons: Each part of the service is broken down into a separate login portal requiring the management of multiple logins for what should be 1 server. When logging into any of the portals their website feels it needs to open a new tab with every step leaving the last page open..... "Tip no one wants this ever" Searching DID's within your control is clunky and very slow due to the interface design. If you have to search and change the settings on multiple DID's it is very unintuitive and slow. They do not support right-clicking and opening many elements in a new tab due to poor web coding. If you know how to utilize their API you can work around a lot of their faults but if you are going to use their product as-is be aware it will take much longer to accomplish simple tasks like setting a line to call forward than it should.

As a whole, we are happy with the services and support we receive from Bandwidth.com

Translate with Google Reviewed on 6/22/2018
Mark W.
VP of Engineering
Used the Software for: 2+ years
Reviewer Source 
Source: asdf
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: The vast majority of the BW team goes the extra mile for their customers.
The customer-facing portal is clean and easy to navigate.

Cons: A dedicated Account Manager would be nice to have... or should I say if we have one, we're not aware of it. I dislike how in many of the ticket replies we receive BW culture (I'm assuming) directs their employees to say "Team, we're...". Sometimes, it's not clear if the "team" is referring to BW's internal team... or if they're referring to us as a team all together. I understand this is kind of like going to Arby's restaurant and them calling you by name... "Susan, your order is ready"... trying to make the customer feel warm and fuzzy. It doesn't always translate well. I know this seems minor, but, it's an observation. Would be nice if BW would request approval for all port-aways... like your competitors do. This could head off some slams and porting errors. Seems like it should be pretty easy to do.

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