ADP Vantage HCM

Great payroll software

Aspetti positivi:

I love how easy it is to see all of my timecard punches and pay statements on the website. Everything's easy to locate and use.

Aspetti negativi:

The mobile app is basically useless as it doesn't even let me view my pay stubs. It's just a blank white screen.

Reliability Starts with ADP

Aspetti positivi:

is very easy to use, very reliable, and all the payroll information needed in one software

Aspetti negativi:

There is nothing I disliked, very helpful and useful

This system can work great at time and others total glitches

Commenti: System is visually nice and user friendly. After working in payroll for a very long time I was surprised to see some options not available for such a large company that smaller payroll software companies were able to accomplish. As far as straight forward payroll processing, benefits etc it works well.

Aspetti positivi:

The system has good function and ideally can work well with users as the dashboard is quite user friendly. It can take some time to get use to and learn but when using integrated functions it can server quite useful. There are great measures taken for security which is good but at the same time can be frustrating when admin users have to log in many times everyday. Reports are robust and fairly easy to navigate.

Aspetti negativi:

Many of the integrated functions can cause issues with one another. Unfortunately being so big there are many departments that handle different items and it seems that some departments always seem to say they cant speak to something even though they should know how the integration of one function impacts the area they work in. Still not big on extreme customization this has not changed from when I used them many years ago. Big business as one would think.

Okay

Commenti: My overall experience with ADP Vantage is okay, there isn't anything fantastic but there also isn't anything that I don't like other than what was mentioned above.

Aspetti positivi:

I like the new layout of the website. I like how you can see your pay, time, the amount of hours that you have accumulated. I also like that when you go to see your pay stubs you can expand it and do the calculations on your own and it shows you the exact amount that has been or will be taken out of your check

Aspetti negativi:

What I don't like about it is that when you have something that needs attention you can't fix it yourself.

Robust HCM for Larger Companies

Aspetti positivi:

Vantage is a good solution for larger companies and has good integration with recruiting and onboarding which helped us streamline some of our processes.

Aspetti negativi:

There was a steep learning curve for our managers, but ultimately we were able to get everything up and running smoothly.

Too bad Carlos won the proxy fight

Commenti: My overall experience after more than a year of trying to use this antiquated, kludged up POS is that it must be horrendously cheap for anyone to actually decide to switch to it.

Aspetti positivi:

There's nothing to like. This is the most non-intuitive worthless application I've ever had the misfortune of using.

Aspetti negativi:

Where to start? It's slow, it's convoluted, it's completely non intuitive, it glitches for no apparent reason, functions (and I use the term loosely) get randomly locked out at different levels, the defaults originally installed are ridiculous, I could go on and on. This is what happens when you think you're too big to fail. Get it together Carlos or your competitors are going to eat your lunch even worse than they are now.

Sufficient but not Impressive

Aspetti positivi:

I like that I can see how much vacation time I will have as of a certain date, I like seeing the breakdown of where my paycheck is going dollar for dollar, and I like the ease of being able to download pay stubs and/or tax documents when needed

Aspetti negativi:

I don't like how difficult it is to find my benefits pages or what my options are for changing these, when they expire and when I need to make changes by and when my FSA expires

Work & ADP

Aspetti positivi:

Learning how to use ADP was very easy, I manage payroll for my job and I can easily navigate through this system

Aspetti negativi:

I haven’t found any issues using ADP vantage so far, everything has been pretty easy to learn and use.

Extremely useful

Aspetti positivi:

I'm able to submit PTO requests and management employee timecards. It has a clear interface. Tracks a lot of useful information.

Aspetti negativi:

From time to time I have to dig to find what I'm looking for.

Great features for employees and employers!

Aspetti positivi:

I love that my payroll, training, and company updates can all be managed from one place. Great UI and visual data.

Aspetti negativi:

I have had issues setting up direct deposit directly through the site. Would love to be able to adjust tax deductions and info from the site.

ADP Review

Aspetti positivi:

ADP Totalsource is fine to use (which I used with a previous employer) but ADP Workforce (which we currently use now) needs a lot of improvements.

Aspetti negativi:

Customer service - you don't get a designated representative and only get a case number to follow up on issues which isn't helpful if you need to call back. You will explain the same problem to a differenct representative. ADP Portal - the different systems aren't as user friendly as they should be, different systems do not communicate to eachother correctly if at all and new hire entry takes too long. Reporting - the custom reporting option is too diffucult to use and when errors are returned you would need to know computer coding to decipher it. Payroll reporting needs a facelift as well. Payroll - preview takes upwards of 15+ minutes to be returned and can take longer if there is an issue. You are not notified of issues unless you reach out for your preview to be forced through. Time and Attendance - the layout has not been changed in the 5-6 years that I've used it. Change the format and add new things that the customer has requested. Build out the system more.

Outdated functionality

Aspetti positivi:

The only thing I like about it is that they've provided a new interface that helps ease the pain of using it.

Aspetti negativi:

I've always found their PTO request fields clunky. For starters, you can edit your PTO after it's been approved, that's super inconvenient. Then, when you have vacation days that span over a weekend, you have to put in separate requests because it's not smart enough to know that weekends aren't business days! The PTO fields have always been confusing, first you put in the date (or dates) then you need a start time - here we should have an "all day" option for convenience but no one bothered with that - then you enter the amount of hours, which at first I thought was total amount of hours but I learned the hard way it s just the amount of hour per day. Shouldn't a work day be setup by the organization? Because that way the system would be smart enough to know how many hours every time. With an "all day" setting it would make it 8.

Good product with a steep learning curve

Commenti: Once I got passed the learning curve I found the product very useful if you have a lot of ADP services.

Aspetti positivi:

Vantage is basically a hub for all your ADP service that you have like benefits, reporting, and recruiting.

Aspetti negativi:

The only thing that I don't like about the product is that it has a very steep learning curve. This is coming from someone who has a lot of experience with this software.

Solid Payroll/HR Product

Commenti: ADP Vantage has been a solid system. I would rate it as one of the better payroll/HR systems we have utilized.

Aspetti positivi:

We are able to capture a great deal of payroll and human resources data in one place. We can search for any number of items quickly.

Aspetti negativi:

The help features can be a bit confusing. There are a number of reports, but AdHoc reporting is not exactly simple.

Horrible customer service!

Aspetti positivi:

The payroll process seems to be the only thing we do not have many issues with.

Aspetti negativi:

The customer service is the worst thing about ADP. You do not get a dedicated account manager, you must call their 800 number and sit on hold and get transferred to several different representatives. The calls can last hours. The software is not intuitive at all. We moved to a new Applicant Tracking Software because ADP was useless. Basically only a receptacle for resumes and not much else. As an administrator I am not able to run reports and I am not sure why. I can run saved reports but cannot create new ones. When you do run a report the data integrity is not good. Terminated employee information will show up on the report when you request only active employees. These are just a few things, there are many more.

ADP

Commenti: Very positive.

Aspetti positivi:

I like that it's constantly updated in order to benefit it's users.

Aspetti negativi:

While it's great that it updates to benefit users it's also frustrating because it locks everything down while that's happening.

WFN Portal

Aspetti positivi:

I like the HRIS and payroll portals. They are pretty consistent with other products out there and is easy to navigate. The new versions are great, especially since they have periodic upgrades with no interruptions. The help definable help, is needed.

Aspetti negativi:

I am not the excited about there time and attendance or their background screening. The time and attendance system has its pros and its cons. Cons to me, are that it can be a bit confusing to manage the CA violations on the time card because it combines all hours on the time card view. For DOT purposes, I need to view total hours for the day, starting at the beginning of the shift to the last clock in, and that is something that I am unable to have done through a report.

User-friendly, great software!

Aspetti positivi:

Super easy to use. The dashboard is set up seamlessly, putting everything your employees want to see, out front and center! I also liked how private info like your pay is hidden until you choose to show it, making it difficult for your coworkers to read over your shoulder if nearby.

Aspetti negativi:

No complaints as a user! I find this software very easy to work with.

Our time and payroll system

Commenti: If the app features that are shown were all working it would be great!!

Aspetti positivi:

The system is fairly easy to use to identify paycheck information on the desktop version. I like getting an alert about my pay amount in the app.

Aspetti negativi:

The app doesn’t provide much info beyond pay, it doesn’t show paid time off accumulations or requested time off which would be nice. The desktop version is not intuitive, you have to hunt and peck to find what you need.

Can't wait to switch

Aspetti positivi:

The only positive thing I can say is that our payroll department is okay with the payroll side. They do not love it and have many issues with the functionality and customer service; but our people are paid on time - and that is important.

Aspetti negativi:

Customer service is a nightmare. When you call you are put on hold for a significant amount of time and then typically passed around to multiple people. Many times you will get multiple answers to the same questions. Reporting is also terrible; it is not user friendly and it cannot be tailored to just the fields that you, as a client, are using. Instead you have hundreds of options and might not be 100% sure which one you should use. For example; there are three different fields for social security number. They are all labeled tax id - but there is the plain tax id, the tax id (SSI) and the tax id (SSN). People only have one social security number, you think one field name would cover it all.

ADP Review

Aspetti positivi:

Easy to use once you get use to it and have some training. Very simple once you log in, review what is needed.

Aspetti negativi:

Need training to be able to get around site. There are a lot of tabs that need to be learned, but once you have them, its easy.

Converting Off ADP Workforce Now after 3 years

Aspetti positivi:

The robustness of the system. There were many additional modules such as compensation, learning, in addition to the core HR.

Aspetti negativi:

The system is clunky and pieced together and is difficult to navigate. The customer service has gone from bad to worse and the COBRA connection and Carrier Connections teams were difficult to communicate with. They "nickel and dime" the customer with add on's. The Account Manager was no where to be found and "annual system audits" they promise never happened in the 3 years I have been with them. Switching to another vendor as of this writing. Do your homework!

Excellent sales pitch, not so excellent product

Aspetti positivi:

The best thing about ADP is the graphic design/layout of the product. It looks polished, and visibly is attractive.

Aspetti negativi:

ADP's customer service leaves a lot to be desired. From the start of implementation to the ongoing questions and needs, they seriously lack in hold times, quick responses, and the actuality of solving your problems. The system has a lot of potential, but most of the representatives consistently say they are sorry and they don't know either why the product can't do some very simple things. It doesn't calculate max retirement calculations correctly, it's a hassle to use the goals for HSA accounts. All in all, a big disappointment if you are looking to streamline your payroll.

UGH it just isn't working out like they said it would

Aspetti positivi:

There are some good things about the user exp from employee point of view on 10.0 I do enjoy 90% of the folks I work with on the phone. They want to help..can't always help but they want to and I like the friendliness of them.

Aspetti negativi:

Horribly complex reporting system. Company is so big that left hand doesn't talk to right hand so projects ie ACA were a catastrophe. The recruiting module is worthless, slow and antiquated. There is little flexibility in the system to customize. Training is long and not clear.

Great Software!

Aspetti positivi:

I like the ease of being able to clock-in and clock-out for work. I like the ability to go in and see my accrued vacation and sick time.

Aspetti negativi:

sometimes I have issues with the program freezing up or not recording my time stamp correctly when I clock-in or clock-out.