Prodotti simili
Chi utilizza questo software?
We can help any business who wants to create a more loyal and engaged client base. Want to drive retention and referrals amongst your users - try us today!
Valutazioni medie
9 recensioni- Nel complesso 5 / 5
- Facilità d'uso 5 / 5
- Servizio clienti 4.9 / 5
- Caratteristiche 4.9 / 5
- Rapporto qualità-prezzo 4.9 / 5
Dettagli del prodotto
- Prezzo di partenza 35,00 USD/mese
- Dettagli sul prezzo see https://www.grohawk.com/pricing
- Versione gratuita Sì
- Prova gratuita Sì
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Implementazione
Cloud, SaaS, Web
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Formazione
Webinar
Documentazione
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Assistenza
Orario lavorativo
Dettagli del fornitore
- GroHawk
- https://www.grohawk.com
- Fondata nel 2017
Informazioni su GroHawk
Customer engagement platform that lets you react and engage customers immediately after feedback is received.
Caratteristiche di GroHawk
- Analisi dati
- Contenuti video
- Diffusione dei contenuti
- Gestione delle community
- Gestione delle comunicazioni
- Gestione delle perdite di clienti
- Live Chat
- Ludicizzazione
- Raccolta di feedback
Prodotti di successo
Le recensioni più dettagliate su GroHawk
Game changer!
Data della recensione: 21/8/2019
Neil H.
Commenti: For a small business like mine, having this software has been a game changer for me. Suddenly I now know exactly what my customers think of me and my business, and allows me to make informed business decisions based on their feedback. Absolutely fantastic.
Vantaggi: To know exactly what your customers and patients think of you. Instant feedback. So powerful!
Inconvenienti: Absolutely nothing at all. Love everything about this software from the user interface to the back up support.
Customer experience management
Data della recensione: 21/8/2019
Imran H.
Commenti: Our ability to manage good and not so good customer experiences has improved dramatically as well as our customer retention.
Vantaggi: The ability to manage the customer experience whether positive or negative to create ambassadors for the business and recover service failures
Inconvenienti: Do t have any issues at all with the software which is unusual
Grohawk :-)
Data della recensione: 21/8/2019
Nichola M.
Commenti: Grohawk has proved invaluable to me allowing me to tailor training and continually improve service levels.
Vantaggi:
The clear reports - quick and easy to analyse
Instant notification so I can act quickly to resolve any issues
Ability to set my own questions/criteria
Inconvenienti: When I get the occasional sad face although with a quick phone call that little sad face usually ends up smiling.
Growhawk grows my busuness
Data della recensione: 21/8/2019
Gavin R.
Commenti:
We’ve managed to turn around the occasional poor score into raving fans by acting on the review.
Often these stem from poor communication and by speaking to the customer we can clarify and put things right
Vantaggi: Ease of use, time saving, allows me to proactively run business not react/fire fight. Word of mouth on steroids!!
Inconvenienti: There isn’t anything that I don’t like. Sometimes the truth hurts but then it allows us to discuss as a team and improve
Enables us to get customer feedback extremely easily
Data della recensione: 9/11/2017
Paul F.
Commenti: Great customer feedback.
Vantaggi: Very easy for our customers to use and navigate and give us feedback on their visits to our business. Enables us to act and rectify quickly on any negative comments that maybe left on the system and turn things round.
Inconvenienti: When viewing in outlook on view pane you have to scroll down to see score and comments. Would be easier if everything was view-able in pane. Would make reviewing customers quicker.
Risposta del fornitore
da GroHawk il giorno 10/11/2017
Thanks for your comments Paul. This is an improvement we are looking to make on future versions of the product! We're glad you're enjoying GroHawk!
