SurveySparrow

Best survey building platform

Commenti: Data and opinion collection is used to implement our best ideas into public. This collection of data and opinion is easily done by using the SurveySparrow. We can obtain feedback and opinions from the customers.

Aspetti positivi:

SurveySparrow allows us to create most interactive and conversational surveys. The surveys created using SurveySparrow will get more responses from targetted participants. This platform has several types of templates in it which are used to create surveys instantly.

Aspetti negativi:

SurveySparrow platform has some best features than other survey builders but they are only available for paid subscription only.

Alternative considerate: Pollfish

Perché scegliere SurveySparrow: The SurveySparrow provides more features than SurveyMonkey. SurveySparrow allows us to create more responsive and conversational surveys.

Software precedente: SurveyMonkey

Perché passare a SurveySparrow: Based on the subscription prices and familiarity among the users.

Easy to use to build but integrations are challenging.

Aspetti positivi:

- It's easy to build compared to other survey building software. - New form creation, dynamic variable addition, response gathering is very easy to use.

Aspetti negativi:

- There are few features pertaining to global variable that many time don't work. - Integrations with the GSheets has always been a challenge for the first time. The access goes to just one person and then many a time if there's a need to flow responses to the same sheet it fails. - 3P integrations need more improvisation.

Need to improve reporting and also customer service

Aspetti positivi:

Easy to use.

Aspetti negativi:

Reporting, synchronizing, couldn't get my data on google sheet, customer service couldn't solve my issue

My go to Survey Application

Commenti: Awesome. It's always very easy to receive a response and answer to my questions as well as assistance in troubleshooting an issue.

Aspetti positivi:

I like the overall design and ease of use. It's a very simple yet aesthetically pleasing application and easy for end-users to navigate.

Aspetti negativi:

I've been running into feature problems. Due to some of the capabilities of the application, it feels like there should be more features that extend beyond just "Customer Service" features.

Review for Survey Sparrow!

Commenti: Its been a pretty nice experience! So far I've like this product.

Aspetti positivi:

I really liked that it is super user friendly. Not complicated at all.

Aspetti negativi:

I dont know if this is a feature SS has but I dont like they don't have an option to create multiple links for different things, like one link for social media, one link for database, one link for free ads, etc.

Great product

Aspetti positivi:

Easy to use, surveys are easy to create and the frontend for surveys is very user friendly. Good level of customisation and an excellent range of question types for quantitative and qualitative measuring. API documentation is good.

Aspetti negativi:

We're using the survey sparrow API, and found there are some areas of the data that are not accessible via the API.

My review of Surveysparrow - Good

Commenti: Good, but can definitely be more customized to requirements

Aspetti positivi:

The UI is great and easy to use. Platform is intuitively designed and many good features.

Aspetti negativi:

The platform is not very helpful for creating more elaborate and complex surveys such as 1. creating sub sections under sections within a survey 2. having a flexible survey completion % system

Review based on use of survey sparrow

Commenti: It's good for the feedback survey. I can say its very good tool and we used the API also and its worked very well.

Aspetti positivi:

Its UI is very good and its easy to use.

Aspetti negativi:

We can't use jQuery which is a problem during customization.

Easier to collect customer feedback

Aspetti positivi:

Integrates well with live chat tools and ticket tools to offer customer support as same as survey collection

Aspetti negativi:

It is only expensive but as far as functionality is concerned, the tool works fine enough

Good pricing and good customer support

Aspetti positivi:

Integrates with Zendesk to collect customer feedback right from the Zendesk chat widget

Aspetti negativi:

It does not have a good looking dashboard like other solutions used

SurveySparrow is your best partner in making any survey.

Commenti: One of the best that I have used on a person and on an organizational level. It really adds a great value to my work, manages received data in a wonderful manner.

Aspetti positivi:

Dashboards on this platform are great. Using the skip questions tool is great as well for email surveys where there is more coverage to more users.

Aspetti negativi:

You might need sometime to find your way with SurveySparrow unlike other applications.

Alternative considerate: SurveyMonkey

Perché passare a SurveySparrow: A bit complicated upon using, It does not have the required templates. Many advertisements.

SurveySparrow - A simple and easy way to make surveys

Commenti: I am solving getting customer feedback in a simple and easy way without making it a big task for them to complete or be put off by the complexity. So far I have had good response as customers dont seem to mind the surveys and they work well on a mobile.

Aspetti positivi:

The free trial of the Enterprise was an excellent idea to make sure you can see all the options, it was very simple to use and a lot of templates to get you started. There are a lot of addons which would be very useful when connecting to others online services.

Aspetti negativi:

It could do with a few more customizations and add ins for the program I use on a daily basis but it still works well and some of the buttons are not logical.

Alternative considerate: Zoho Survey e SurveyMonkey

Perché passare a SurveySparrow: It worked better on a mobile, it works with Zapier and the free trial without the hassle of entering your payment details was a good plus point.

I would not recommend it - missing features and bad customer service

Commenti: Not good. Not happy. Even asked them for finding a solution - but they didn't want to.

Aspetti positivi:

It looks nice from the outside (on the website). But as you join the software it's not what it says it is. And then customer service don't really want to help.

Aspetti negativi:

Really bad customer service. Slow response time and no real help.

My review on SP

Aspetti positivi:

Overall an amazing platform. Especially the forms feature.

Aspetti negativi:

Export to third party. Non functional for thr most of the time.

Great after sales service

Aspetti positivi:

Great after sales service. Think about the long term.

Aspetti negativi:

Nothing to say. Thanks for the good after sales service

Excellent software for surveys with a great free plan to start using it

Aspetti positivi:

Great free plan to start setting up the platform. We use it for NPS and send surveys to abandoned users

Aspetti negativi:

The data reporting is not up to their competitors

Alternative considerate: Survicate

Perché scegliere SurveySparrow: Their change of plans and pricing

Software precedente: Survicate

Perché passare a SurveySparrow: Better plan and pricing

Good Survey Product

Commenti: SurveySparrow is vey easy to create surveys, its having high functionality, In this we can easily analyzing data and it having best UI support overall SurveySparrow is a excellent survey tool

Aspetti positivi:

SurveySparrow is an excellent platform for surveys, feeling clean while maintaining a detailed and engaging

Aspetti negativi:

It would be great if company making small bug fixings, poor customer consultant support

Great Survey Builder platform

Commenti: My overall experience using surveysparrow id great and i recommend everyone using it for building better surveys.

Aspetti positivi:

The best feature of survey sparrow is that it has tons of free templates which are used to build surveys.The import and export feature helps in importing and exporting of data which are used to surveys.The user interface is very beginner friendly and easy to set and to use.It helps in collecting and gathering data or used to collect the opinions from a certain set of users.The technical support offered is greatly appreciated.

Aspetti negativi:

Surveysparrow has more features but user should pay/purchase some premium plans in order to use those features.

Best survey site

Aspetti positivi:

The form can be build from the blank scratch and can use different themes so that customers can give their opinion.it is very good mode for getting market analysis of the product

Aspetti negativi:

The customer support is poor . occasionally the survey doesn't submit

Get your review

Commenti: It is a great platform to choose the softwares and this survey app gives the accurate results.

Aspetti positivi:

I like the tools and the customization options. The analytics and surveys are soo accurate.

Aspetti negativi:

In the beginning it's a bit hard to use and confusing. The prices are high.

Fly Like A Bird, Survey Like A Sparrow!

Commenti: The way SurveySparrow can handle input from visitors via chat is a tremendous help. People tend not to fill in surveys when just linked to a more static "normal" survey. But with the survey integrated into their chat application, we see more people responding. Meaning we are able to gather more valuable data than before. We made some adjustments to the website as we learned that some parts of our navigation was not that simple, according to our visitors feedback. That is a clear benefit we have realized and could not have done without the feedback we got via SurveySparrow.
Give it a try, this is something you really need to experience first hand. No review will do this justice compared to just “flying in”!

Aspetti positivi:

The feature set is incredible and apparently ever growing. I like that SurveySparrow are continuously working on new functionality. Sure there was a learning curve, but it was not steep. We like it so much that we upgraded to a (newer) higher tier, which gives us even more functionality. We are already actively looking at our internal processes to so see how we can further improve our integration with SurveySparrow. Special shout out to their support team; they are good listeners, knowledgeable and solutions focused. I had some small feedback on a SurveySparrow newsletter, got a mail back the same day thanking me for my comment and got asked if I had anything else to share, improving future outreach.

Aspetti negativi:

SurveySparrow changed their tiers (for the better), but did not notify us. Improvement could (and always should ) be made regarding their external communication. We had some difficulties to login in the past, but it turned out that at that moment there was some maintenance going on, and we did in fact received an email about this (which we overlooked). Can happen, not a big problem.

Make surveys delicious again. For both sides, enquirer and queried!

Commenti: - Acquiring feedback and other information from customers in an easy, clean and fashioned way
- Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options

Aspetti positivi:

- Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website. - Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user) - Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level) - The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations - They develop the software constantly. Every month you receive an email with the newest improvements

Aspetti negativi:

- The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him. - You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not. - Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan. - They don't save your login beyond your browser session. Every time I have to log in again.

Did what I wanted - Good customer survey tool

Commenti: I was pleased that it could do well the survey part, but when I discovered a competitor product that offered more for less. I switched.

Aspetti positivi:

It did what I wanted. You could pay monthly for a number of surveys not necessarily have a limit and that's it.

Aspetti negativi:

There are other survey tools out there which give you better value by offering more services for the same or lesser price.

Unreputable Comany

Commenti: We removed their ap from our website in [SENSITIVE CONTENT] after discovering who billed us. We have been in constant communication with our bank and with survey sparrow with regard to not wanting their software another year. We received no benefit from it. After our tech support removed their code, I was alerted yesterday [SENSITIVE CONTENT] that their ap is back on our site. This means they hacked us in an effort to refuse a refund. So once their code is on your site, they can do this to you, too. This is not a reputable company. We have had to report this to the US FBI for hacking and turn the matter over to our legal support. It has been a nightmare!

Aspetti positivi:

We loaded their chat bot and received no benefit from it.

Aspetti negativi:

Their billing process. We did not sign anything that authorized a automatic renewal. We received no alert to our card to be billed so we could call to cancel. in the billing there is no identification of the company or a way to call to dispute a charge. They say they sent us an email. Tech support found it nowhere in our system.

A simple surveying tool.

Commenti: The mobile-first approach is very welcome as today mobile is the most commonly used.

Aspetti positivi:

I like the personification of surveysparrow. After signup, it gives me a signup URL which is good for a quick lookup or can work without a website. If I need to take a survey for my personal quick survey I don't have to include my web dev in it. Just passing the web URL will be enough. The chat survey is completely new to me. The mobile version is very new and I think is perfect for the small screen. Making and sharing survey is very fast as sending survey through this platform is very easy. The UI is clean and does not show any unwanted info.

Aspetti negativi:

I don't think it has any major issue, just small tune-ups will be great. More template and extended reporting and exporting are needed.