Shopmonkey

Fantastic software!

Aspetti positivi:

Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.

Aspetti negativi:

I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.

Great product, very intuitive, still growing

Commenti: Overall this is a great software, I have gone through 3 in the past two years and as long as they get the bandwidth issues figured out we will stay with shopmonkey for a long time.

Aspetti positivi:

It's very intuitive and most everything is where you would expect it to be.

Aspetti negativi:

Speed of operations, sometimes there is a good amount of lag between clicks and in this industry that time staring at the screen adds up quickly. Credits and return tracking as well as core tracking needs to be improved from invoice to receiving the credit. Purchase ordering system could also be improved but is decent as it currently is.

Not Suitable for Full time Repair Shops But Enough for Custom Shops

Commenti: On a side note Customer service is really responsive and gets the job done as far as whatever is within their abilities but I feel like I should not have to contact them as frequently as I do to report as many issues with the program and hope for changes that have not happened since we started using the program. I hope things change with version 2 of this otherwise I will be looking for other options after our contract ends.

Aspetti positivi:

Canned services are really well managed. Customer service and other staff are responsive and helpful. Work order Management definitely saves me a lot of time on the daily

Aspetti negativi:

UNABLE TO PRINT INFO PROPERLYWe do a lot of head gasket repairs at our location and the fact I can't print out torque sequences for my technicians is disappointing. I understand the issue lies with MOTORDriven , the company used for labor times and information, but If I'm paying for a full-service subscription I expect to have access to everything I need. I shouldn't have to go back to Mitchell, go to first call online , or screenshot my screen and print on microsoft paint when the information is right there. DEFERRED / DECLINED SERVICESWhen its working its a great feature, it allows us to easily access previously declined services to recommend again the next time they come in. Recently for about ~2 months it has not been working properly and I have to do extra steps to get that information in a new quote, nothings going to be done about from my understanding as they are releasing a new Version of shop monkey but again I'm paying for this service I would like to have access to it. UNABLE TO LOOKUP LABOR SERVICES INTERMITTENTLYSometimes we punch in the VIN and we cannot look up labor times for anything. I unlink then re-link the vehicle no change. Start a new ticket and sometimes it will work. Pending Bug to be fixed but likely won't be addressed and Version 2 is underwayVIN LOOKUPI'm sure there are much better options out there I don't know why they stick with the one they have.UNABLE TO DO ANYTHING WHEN SYSTEM IS LAGGY / DOWNRan out of characters to continue

Shopmonkey Rules!

Commenti: With anything beginning takes a little time. However, it reminds me of a smartphone. Very intuitive regardless of if you come from an Android or Apple device you will figure it out!

Aspetti positivi:

Customers love this! Very thorough service -- and what I mean by that is you can offer a customer an experience like no other. Text msg, send pictures, and upload videos to a multi-point inspection report. In the year 2023, customers typically choose text msg communication over phone calls. It's a great tool!

Aspetti negativi:

I wish we switched sooner! Change is hard but this is one change we should of done sooner!

Shopmonkey review

Commenti: The system being cloud based is very nice.Shopmonkey is a decent system.

Aspetti positivi:

Easy to use. The final invoice looks professional.

Aspetti negativi:

When I signed up the sales person said it will integrate with Mitchell and still no progress one year later.The system has been freezing up, but is getting better.

Organized and easy to use!

Commenti: It was very easy to learn. I started at this job with the worry that I would struggle with the computer system, but after only an hour of navigating the site I found myself using it with ease! It was a huge weight lifted off my shoulders.

Aspetti positivi:

I highly enjoy the convince of how the site is set up! It is very easy to keep things organized and it helps me check in customers quicker!

Aspetti negativi:

I have only been with my current employer for less than a month and so far I have found nothing that I dislike about shop monkey!

STILL DEVELOPING DO NOT WORK WITH THEM

Commenti: I hope they do better than this. this is very sad. I have tried to work with them and even spent an entire month convincing my team we would switch to them and now i am utterly embarrassed. This company is all about grabbing people in, and once youre in they dont care about you. I run a shop with 10 employees, 30-40 cars a month. This is NOT the app for us. They are way behind and still developing as they go along. That much is clear.

Aspetti positivi:

You can create an invoice like any other app.

Aspetti negativi:

EXTREMELY BEHIND ON UPDATES and NEEDS TONS TONS TONS OF SUPPORT WHICH THEY DONT GIVE YOU. Try calling their support line... oh wait, they dont have one. You have to WRITE to them through the website, through a messenger app... and theyll reply when they feel like it. Kicks my employees out of the app on their phone randomly. The system for the mechanics to use is very convoluted and not easy to use.

Simple to operate for automotive industry

Aspetti positivi:

Easy to setup and implement with our ERP and accounting software. Produce invoice and payment processor in real-time.

Aspetti negativi:

Need to improve customer support from Shopmonkey. They never get back to me with solutions for every inquiry that I ask them.

kar services llc

Aspetti positivi:

kept track of in progress and assignment of techs

Aspetti negativi:

hard to use and navigate was confusing too

Great what it does

Aspetti positivi:

Being able to look parts up and finish the project

Aspetti negativi:

Nothing much it helps out a lot and gives great infew

Ryan's Shopmonkey revie

Aspetti positivi:

The software is very easy to use and pretty much covers everything i need to keep up with trucks that are coming to my shop, what trucks are here at my shop, keeping up with my parts inventory and billing jobs out with ease. I am very happy with shopmonkey. Whenever i have a question or concern the chat link is always in the lower right corner of the screen with the shopmonkey team ready to help me! This is one of my favorite features! i type in my question and within a few minutes someone is chatting with me to help me figure out what it is i need to do and if that doesnt help they will call me within minutes. There is no waiting hours or until the next day for help. When adding parts to your inventory it asks for the price oyu paid for the part and then allows you to choose the % mark up you want on it. It does all the math for you which saves time. My favorite feature is being able to send invoices with the option for my customers to pay the invoice online. I am very happy and will stay with shopmonkey!!

Aspetti negativi:

Now for the bad....well, to be honest, there is no bad that i have found yet. Sure there are a few little things that I would like to change but heck, a lot of things in shopmonkey are editable to customize it to your liking. I have been using this software for roughly 6 months now and i am still learning. As of now, I have no complaints.

Shopmonkey software for wrenching Ryan’s auto repair

Commenti: I definitely highly recommend shop monkey and also recommend pairing it with a system like identifix as well it’s a really good value for what your getting its a better value for larger shops with multiple bays and multiple employees

Aspetti positivi:

The ability to send and get estimates approved by cell phone and email

Aspetti negativi:

The payment system it takes two rolling business days to get payments from shopmonkey to my business account

Mac's Quality Used Tires Shopmonkey Review

Commenti: Shopmonkey has been great for our business once we got it up and going. Has helped us keep track of things a lot better and take our customer information side of things to the next level.

Aspetti positivi:

Shopmonkey helps us keep track of customer orders and information a lot better than how we did things previously. The incorporation of being able to keep track of inventory has been great as well, though the user interface of doing that for used tires is somewhat difficult.

Aspetti negativi:

The onboarding of the program to our business was tedious and somewhat difficult. I would say it had to do more with the way our side of things was structured, but nonetheless took a while to get things to a point of running smoothly

Shop Monkey is great but missing heavy duty support

Commenti: Shop Monkey is a great tool to keep track of services and create invoices, but I'm a little disappointed in the heavy duty support.

Aspetti positivi:

I like how easy and intuitive the software is. I am still learning all of its capabilities, but I'm very satisfied with what I've been able to accomplish so far.

Aspetti negativi:

I am a little disappointed with the lack of heavy duty support. The labor rates aren't very prevalent for heavy duty, and so far the parts procurement piece hasn't pulled through either. I also have not figured out how to compare quoted times/ amounts to actual times/amounts.

I do enjoy Shopmonkey

Aspetti positivi:

Great communication ability between our shop and customers

Aspetti negativi:

Sometimes things seem to lag, and can create confusion between team members because things haven't loaded on their side. Also, would like to see some things implemented to help with mobile auto repair.

Owner

Commenti: Fair, com-located, difficult to use

Aspetti positivi:

Nothing, com-locate, not thought through, info not linked

Aspetti negativi:

All, found the system too complicated to manipulate. All I needed was a simple print the repair order and fill in the customer info.

Majestic tool for auto businesses

Commenti: Shopmonkey is an absolute delight. You get value for your money with the tool, as it easily streamlines processes and improves communication with clients.

Aspetti positivi:

One the greatest features is it's ability to track procurement processes. The platform also allows effective communication with customers that ensures the work progress is up to date.

Aspetti negativi:

The only challenge would be the ability to seamlessly transfer billing information from the platform to QuickBooks.

Superior performance

Aspetti positivi:

This product has streamlined our business and save us so much time!

Aspetti negativi:

Nothing, service has been great, staff has been very attentive, and any small issues that have come up have been addressed nearly immediately.

Streamline a one man shop

Aspetti positivi:

The ability to integrate with Quickbooks and keep redundancies to a minimum.

Aspetti negativi:

The price is something I would like to see decrease. It is a powerhouse, but as a new business and a one man show it’s a little hard to digest some months.

So cal classics

Commenti: It’s good, easy to use and have a professional look

Aspetti positivi:

I like the professional look and the features like vin look up, email and txt estimates and invoices

Aspetti negativi:

The phone app is limited, only using it to scan license plates and vin numbers

Greta product for running and managing your shop

Commenti: Over it’s a great product with a lot of features that are useful.

Aspetti positivi:

Ease of use. Everything flows easily.

Aspetti negativi:

Vary rarely, but sometimes it can be laggy

Shop monkey

Aspetti positivi:

Keeps files organized for easy location

Aspetti negativi:

Amount of time from order to confirmation

I love Shopmonkey

Aspetti positivi:

I love how user friendly this is! Our customers love the ease of being able to pay online and they love appointment reminders

Aspetti negativi:

Nothing really. Anytime we have a question its answered and I havent run into any huge issues in the 2 years we've been using it

Excellent software for automotive related businesses!

Commenti: With the system only being about 2 years in development, Shopmonkey has outdone other programs which have been around for many years. The owner of Shopmonkey, Ashot... has been EXTREMELY accommodating in pushing features into the app which we otherwise would not be able to function without. He literally EARNED my business. I would note that it may been under unique circumstances though. My automotive related business was a little different than their existing services which they supported. We actually do vehicle wraps and vinyl graphics for personal vehicles as well as commercial advertising. I believe that Ashot saw a need to support these features in an attempt to expand the reach of his software to include my industry. The near future for us with Shopmonkey looks extremely promising. The planned features will incorporate practically everything we could ever ask for from this app, if not more. Our shop workflow relies on this system and Shopmonkey has truly made our POS/CRM system so much more seamless. Customer interactions function directly through the app, so everything is in one place and easier to track. I am truly impressed and thankful to have found these guys.

Aspetti positivi:

This app is extremely intuitive and thoughtful. Where many apps fail on UI, Shopmonkey has excelled at providing a beautiful interface with features that make sense. The customer service is unparalleled with in-app chat, directly connecting you with the developers and Shopmonkey LISTENS... they have an amazing feedback section which allows users to post app suggestions, comment on suggestions and rate them up! Once Shopmonkey moves the features into planning or development stage, the suggestions get tagged as such and the features that were requested, actually get incorporated into the app!! Maybe not all of them, but whatever makes sense of course and whatever has the most demand.

Aspetti negativi:

If I had to say what I "liked the least" about the software... would be that it was still in it's early stages and still being developed. This isn't exactly a huge downfall and there are actually advantages of this like the fact that I feel we have a bit more leeway to get features we want incorporated... but.. certain features that are a bit more advanced or just plainly further down on their development roadmap, well those are just things that we have to wait for... excitedly. There 'are' negatives associated with software which is in its early steps.. some people may not be able to work with features that may be temporarily "buggy" or lacking. I personally am a "little" anal retentive with things like this... but after searching for software which was available to my industry... and using many different application "free trials"... I saw something in Shopmonkey which didn't exist with anything else I could find on the market. So, in short... the things that I like the least... are by far outweighed by the things I like about the app.

Credit card integrated system has no support for dispute

Aspetti positivi:

Its build very good and easy to navigate

Aspetti negativi:

It doesn't have any support for chargebacks or disputes