---
description: Scopri le funzionalità di Unified Communications as a Service (UCaaS), i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: Unified Communications as a Service (UCaaS) - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software per centralini virtuali](/directory/30084/telephony/software) > [Unified Communications as a Service (UCaaS)](/software/169026/ip-phone-system)

# Unified Communications as a Service (UCaaS)

Canonical: https://www.capterra.it/software/169026/ip-phone-system

Pagina: 1/3\
Avanti: [Pagina successiva](https://www.capterra.it/software/169026/ip-phone-system?page=2)

> Soluzione di comunicazione unificata basata sul cloud, che ti aiuta a connetterti ovunque, integrarti senza problemi e collaborare all'istante.
> 
> Conclusione: valutazione di **4.4/5** stelle assegnate da 49 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

-----

## Panoramica

### Chi utilizza Unified Communications as a Service (UCaaS)?

Diverse sedi.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.4/5** | 49 Recensioni |
| Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.3/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.3/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: Evolve IP
- **Anno di fondazione**: 2011

## Contesto commerciale

- **Prezzo di partenza**: 7,48 USD
- **Pubblico target**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: inglese
- **Paesi disponibili**: Canada, Stati Uniti

## Funzionalità

- Composizione automatica dei numeri di telefono
- Creazione di report/analisi
- Definizione degli script di chiamata
- Gestione di call center
- ID chiamante
- IVR
- Instradamento delle chiamate
- Messaggio vocale
- Monitoraggio delle chiamate
- Registrazione
- Registrazione delle chiamate
- Selezione predittiva dei numeri di telefono
- Trasferimento delle chiamate
- VoIP

## Integrazioni (8 in totale)

- Act\!
- Google Contacts
- Microsoft 365
- NetSuite
- Sage CRM
- Salesforce Sales Cloud
- SugarCRM
- Zendesk Suite

## Opzioni di supporto

- Email/Help desk
- FAQ/Forum
- Knowledge Base
- Assistenza telefonica
- Assistenza diretta 24 ore su 24

## Categoria

- [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software)

## Categorie correlate

- [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software)
- [Software Voip](https://www.capterra.it/directory/30940/voip/software)
- [Software per comunicazione unificata](https://www.capterra.it/directory/31035/unified-communications/software)
- [Software softphone](https://www.capterra.it/directory/31029/softphone/software)
- [Software per chiamate automatiche](https://www.capterra.it/directory/30999/auto-dialer/software)

## Alternative

1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews)
2. [3CX](https://www.capterra.it/software/158704/3cx) — 4.4/5 (465 reviews)
3. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24046 reviews)
4. [Microsoft Teams](https://www.capterra.it/software/168668/microsoft-teams) — 4.5/5 (10940 reviews)
5. [Intermedia Unite](https://www.capterra.it/software/181373/unite) — 4.7/5 (188 reviews)

## Recensioni

### "phone system is easy to use" — 5.0/5

> **Nick** | *22 novembre 2017* | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
> 
> **Inconvenienti**: cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
> 
> the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

-----

### "BP Business Solutions ECS" — 4.0/5

> **Dale** | *10 settembre 2019* | Industria edilizia | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
> 
> **Inconvenienti**: Occasional dropped calls can be troublesome.
> 
> We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

-----

### "Initial VOIP Setup" — 3.0/5

> **Christopher** | *6 ottobre 2023* | Contabilità | Tasso di raccomandazione: 3.0/10
> 
> **Vantaggi**: The idea of the system.  The redundancy with Broadsoft.  Integration with Teams.
> 
> **Inconvenienti**: The implementation process was very rough and the hardware suggested was terrible.  Support was brutal.
> 
> So far it has not been good.  We are going to give it a few months with the restructuring and the assignment of a dedicated CRM.  We have already seen improvement in support calls, but still need to see it sustained.  We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

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### "Frank Chiappine Review" — 5.0/5

> **Frank** | *29 luglio 2024* | Gestione delle risorse | Tasso di raccomandazione: 8.0/10
> 
> **Vantaggi**: In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively.  The IM, audio and video conferencing, not to mention the telephony platform is outstanding.
> 
> **Inconvenienti**: Hard to pinpoint something that's worked so effortlessly with minimal issues.
> 
> It's been an incredible experience.  Transformed the way our organization does business.

-----

### "Aldrich Advisors - Evolve review" — 4.0/5

> **Rick** | *3 luglio 2024* | Contabilità | Tasso di raccomandazione: 9.0/10
> 
> **Vantaggi**: Reliable tech support, and great communication with our rep, \[sensitive content hidden\]
> 
> **Inconvenienti**: The Osmosis portal is a bit antiquated and the reporting isn't user friendly.
> 
> Overall experience is very good, tech support is usually very quick with requests.

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Pagina: 1/3\
Avanti: [Pagina successiva](https://www.capterra.it/software/169026/ip-phone-system?page=2)

## Link

- [Visualizza su Capterra](https://www.capterra.it/software/169026/ip-phone-system)

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