--- description: Scopri le funzionalità di HelpWire, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpWire - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per desktop remoto](/directory/31955/remote-desktop/software) > [HelpWire](/software/169762/helpwire) # HelpWire Canonical: https://www.capterra.it/software/169762/helpwire Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/169762/helpwire?page=2) > Software di desktop remoto per il supporto IT: avvio rapido delle sessioni, controllo stabile e accesso non presidiato quando è necessario un intervento successivo. > > Conclusione: valutazione di **4.9/5** stelle assegnate da 80 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza HelpWire? Piccole e medie imprese Titolari di piccole imprese Aziende di supporto IT Team di supporto help desk Managed Service Provider Consulenti tecnologici IT Manager Amministratori di sistema ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.9/5** | 80 Recensioni | | Facilità d'uso | 4.9/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.9/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.9/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.8/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Eltima Software - **Area geografica**: Frankfurt, Germania - **Anno di fondazione**: 2001 ## Contesto commerciale - **Prezzo di partenza**: 0,00 USD - **Modello tariffario**: (Versione gratuita disponibile) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000 - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (locale) - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Accesso a monitor multipli - Accesso non presidiato - Accesso/Controllo remoto - Chat dal vivo - Chat/Messaggistica - Condivisione dello schermo - Condivisione di documenti - Controllo accessi/Autorizzazioni - Risoluzione dei problemi - Strumenti di diagnostica - Trasferimento di file ## Opzioni di supporto - Email/Help desk - Knowledge Base - Chat ## Categoria - [Software per desktop remoto](https://www.capterra.it/directory/31955/remote-desktop/software) ## Categorie correlate - [Software per desktop remoto](https://www.capterra.it/directory/31955/remote-desktop/software) - [Software per assistenza remota](https://www.capterra.it/directory/30928/remote-support/software) ## Alternative 1. [Zoho Assist](https://www.capterra.it/software/181775/zoho-assist) — 4.7/5 (1446 reviews) 2. [Supremo Remote Desktop](https://www.capterra.it/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 3. [TeamViewer ONE](https://www.capterra.it/software/122252/teamviewer) — 4.6/5 (11629 reviews) 4. [AnyDesk](https://www.capterra.it/software/149595/anydesk) — 4.6/5 (1787 reviews) 5. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24146 reviews) ## Recensioni ### "Best Free Remote Application Platform" — 5.0/5 > **Gilbert** | *16 aprile 2026* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: What I liked most about HelpWire is that it is completely free with no ads, which already sets it apart from many remote support tools. Ease of Use: The interface is very intuitive and clean. Navigation is straightforward, and most features are easy to access without digging through complicated menus. Learning Curve: Minimal learning curve. Even for first-time users, it’s easy to understand how to start a session, connect to a client, and manage remote access. Security: The platform feels secure, especially with controlled unattended access. It gives confidence when connecting to client machines, although more visible details about encryption or security layers would be a good addition. Remote Access: One of the strongest features. Unattended access is easy to set up and very reliable. Monitoring multiple clients remotely is smooth and efficient. Connection: Connection stability is good overall. Sessions are responsive with minimal lag, assuming both ends have a stable internet connection. Bugs and Issues: So far, the experience has been stable. No major bugs encountered yet, which is impressive for a free tool. Installation: Installation is quick and hassle-free. Setup doesn’t require complicated configurations, making it ideal even for non-technical users. > > **Inconvenienti**: The main drawback of HelpWire is during installation. Clients are required to install HelpWire using a specific link, which can sometimes be inconvenient or confusing, especially for less technical users. A more flexible or simplified installation process would improve the overall experience. > > My overall experience with HelpWire has been very positive. It provides a smooth and reliable remote support experience, especially considering that it is completely free and has no ads. The platform is easy to use, even for first-time users, and the setup process is straightforward. What stands out the most is its efficiency in handling unattended remote access and managing multiple clients without limitations. Connection quality is stable, and performance is consistent during sessions. While there is a minor inconvenience during installation for clients, it does not significantly affect the overall usability. Overall, HelpWire is a highly practical and effective tool for remote support, especially for individuals or teams looking for a cost-efficient solution. ----- ### "Best Free/Low-Cost Remote Desktop Solution" — 5.0/5 > **Utente Verificato** | *12 febbraio 2026* | Studi legali | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: HelpWire is easy to use as an operator and more importantly, it is easy for my clients to use. As a small business, a remote connection software that is highly capable, easy to use, and affordable is very valuable. > > **Inconvenienti**: As an early product, HelpWire has occasional stability issues and I would like to be able to hear my client's audio remotely. > > Helpwire is excellent for my small business. The program is easy to pick-up, installation for my team is easy, and the MFA authentication on my operator account helps me and my team feel secure. Unattended access ability is awesome. ----- ### "All the help you need is Helpwire\!" — 5.0/5 > **Chetna** | *24 luglio 2024* | Ricerca | Tasso di raccomandazione: 6.0/10 > > **Vantaggi**: Well its is really easy and flexible to use helpwire . Along with flexibility its remote technology is very effiecient which makes it perfect in this work from home era as you can literally access the software from any location. > > **Inconvenienti**: I dont find any such cons in the application however everything has few loopholes but to best of my knowledge i have had a great experience with helpwire. > > Overall helpwire as it name suggests has proved very useful for me. It just makes working very flexible and its remote technology is likewise very efficient and smooth. It has a lot of enhanced features and comes user freindly for the mac as well as window users as well\! And its zero configuration to start a session as well as user oreinted solution is a plus pro\! ----- ### "An excellent way to provide remote support" — 5.0/5 > **Paul** | *22 gennaio 2026* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: Free, works well. Ideal way to provide remove access/support to a PC or Mac. Helpful support. Works well when controlling a remote two-screen computer - easy to flick between them. I like the fact you can do a file transfers just by dragging a file between windows on the remote and local computers. I also lime the timed log it displays (and keeps) of the session and significant events. Vital for charging. > > **Inconvenienti**: Couldn't get "Grant admin access" to work at remote end - just starting the remote end with "Run as administrator" works just as well though. > > Used to use (and paid for) Teamviewer. Helpwire is much better, and free. I use it a fair bit, and have emailed the team in the early days, generally been very impressed. ----- ### "Absolutely Brilliant" — 5.0/5 > **Jean** | *4 dicembre 2025* | Reti informatiche | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: All my clients, grouped together - always accessible even after hours when I need to do maintenance. Optional unattended access makes life a breaze after hours. > > **Inconvenienti**: Absolutely nothing, cannot hate on such an amazing product. Effective, reliable and completely blasts any other remote support software out of the water. > > Having worked on a whole bunch of other remote support software, from solarwinds dameware to anydesk and teamviewer, vnc viewer and the like, I have never had the joy I am having with Helpwire. ----- Pagina: 1/4\ Avanti: [Pagina successiva](https://www.capterra.it/software/169762/helpwire?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/169762/helpwire) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Dati strutturati