AI Field Management

AI FIELD MANAGEMENT REVIEW

Commenti: Checking the kind of job it helps me do within the shortest possible time, i think the price has been awesome for me

Aspetti positivi:

Easy to use and easy to understand. Different languages available and built in translation. Great for distant colleagues to work together

Aspetti negativi:

When you forget your password, that is it. It doesn't remember password incase you forget yours.

Game Changing Software

Commenti: Very happy, very personal customer service always someone there to help which is a great bonus.

Aspetti positivi:

The collective organising of all my customers on one app along with been able to record each visit or job done at each site. Also liked the one on one zoom training call done with Jim to show me around and how to utilise the best features of the software

Aspetti negativi:

Nothing I don't like the computer software and phone app are excellent and easy to get to know.

Ai Field Management, the platform to best manage your workforce

Commenti: We use this platform by several years, i think we was the first customer in Italy. We manage, workers, jobs, projects, devices, vehicles. Our workers use the app to start and finish the daily activities.

Aspetti positivi:

The connection between workers and jobs they have to do. A lot of reports and statistics.

Aspetti negativi:

Nothing, i think it's a complete platform.

Field work review

Aspetti positivi:

Ease in scheduling and monitoring of employees work.

Aspetti negativi:

Not be able to have multiple cases/projects in one client file

Excellent costumer service!

Commenti: [sensitive content hidden] took all the time was needed to help me understand how everything work. It felt I could trust them to help me throughout and will be there if I needed anything.

Aspetti positivi:

The personalized service they provided. They help me set up my account according to my preferences and needs and they were readily available when I needed to make modifications to the app as well.

Aspetti negativi:

There were few feature I didn't need and looked overwhelming to me. Nothing I would call a "con".

Great tools for managing field service team

Commenti: A great experience to use the software since Dec 2020. It is very helpful to get fast response when we start to implement the software in the company although there is time difference. So far we almost not experience any breakdown of the app which is quite stable.

Aspetti positivi:

We are small local SME in Singapore. With this software's good feature of scheduling, calendar etc., we can manage about 200+ systems across the country with limited manpower in the field. The field engineer also like very much about the mobile app access to view the work schedule and do a better preparation before attend to the sites.

Aspetti negativi:

The inventory management feature is not really used by the company due to various reason which it is a shame.

My first experience where they care about the customers unique needs

Commenti: The team are great, they answer email queries and phone calls very promptly. They have a solution for all our needs even if that means a rewrite, change or development to their software and we just continue paying our set monthly fee. In a word, faultless.

Aspetti positivi:

Very easy to use, its operates quickly - no waiting, the high level of support from the AI Team is unheard of in this market segment. The subscription structure and the system its self make deployment and scaling up or down very efficient.

Aspetti negativi:

That I didn't find it earlier and had to use an inferior product for 3 years.

Customer Service at its best

Commenti: The after sales support has been amazing. I am in Australia and have been communicating with the tech team in Canada on a regular bases and I have been guided though the whole set up process .
There has been a few features that Al Field have added to there program to meet with our requests which is fabulous and the turn around time on these features getting added is a matter of hours in most cases.

Aspetti positivi:

This program is very easy for my employee's to use with older demographic users they too have found it easy to use. The visional layout of the dispatch board has been helpful

Aspetti negativi:

I love the colour coding feature where i can colour code the urgency of each job. This program is very user friendly.

A Game Changer

Commenti: One of best decision for my company that i work to use AiFM to manage the schedule of our engineers. it is user friendly and very convenient. Also, the help support form them is very helpful.

Aspetti positivi:

it make my work in administrative easier. you can schedule, track, and billing only by using their service.

Aspetti negativi:

The range distance to clock-in and out can be a bit tricky. and when using the desktop one,l they always automaticaly sign-out after only couple of minutes. everytime we sign in again, it always stars from the begining.

It has really helped us track our projects better!

Aspetti positivi:

Ease of use, outside collaboration, especially the predictive management features regarding how they tie workers with Jobs.

Aspetti negativi:

It would be great if the system has more languages support, such as Chinese, Japanese, and other Asia languages. My company has business in the Asian-Pacific region.

Great Software for Scheduling

Aspetti positivi:

We can propose schedule, monitor it, and proceed it to engineer directly. After job done we can collect the data and send it to customer at the same time. All digitalize so we can easily track it.

Aspetti negativi:

The app font in android phone is so small need to be improved. The location check in need to be adjusted correctly or we cannot clock in-clock out.

Service Repair Work

Commenti: It is nice having access where I can dispatch employees and bill off of the work order created by AI. It makes my job and the workers jobs much easier. No losing paperwork etc.

Aspetti positivi:

When I had issues AI Field Management got back to me very quickly and issue resolved.

Aspetti negativi:

I was having problems with our parts downloading too long but AI promptly fixed that.

Small Business In Need of Serivce Management Solution

Commenti: We have realized that this system has help us identify the right Field Service Operators, schedule, and manager our time more appropriately in one location under one shared communication device.

Aspetti positivi:

This service incorporates an app function for our customers to contact us in critical times. It has been great to use both on PC and on mobile devices.

Aspetti negativi:

Most of the features we are needing our actually in development with the AI team. So, nothing at this point.

Smart, powerful, scalable but simple & affordable solution to manage language-diverse field workers

Commenti: A must-have tool for teams that are dispersed, diverse and in need of higher efficiency.
Easy on-boarding, no contracts, a serious value for a moderate price.

Aspetti positivi:

Simple to use and right priced, allows easy field workforce management across diverse languages with built in translation and GPS features. Organizes workers by job and customer, shows calendar view with real-time updates of job status from the field on mobile devices. Enables workers and manager to chat in their native language with real-time translation. Optional GPS location when communicating enhances efficient operations. Stores all information about a job forever, from job estimate, implementation timing and any issues, customer signature and even billing.

Aspetti negativi:

Rapidly evolving, some features are in development but roadmap is responsive to our requests, and dev team has been rapid and effective.

By far the best field management software we could ask for, absolutely complete!

Aspetti positivi:

When we had twelve-fifteen technicians, we had a pretty good software that allowed, scheduling/invoicing/billing/app for techs/portal on website/app for OUR clients/admin panel for all office usage all in one, we were able to work with this software for two years.  When we grew to thirty cleaning technicians, it got challenging, we needed something to help us find the best worker to do the job based on specific criteria's, this feature was the key for us to bring our business to the next level. The AI built in piece is genius, worker management tab has the ability to suggest the best worker for the job but the Admin can override it if need be.  The other great plus is having the possibility to bill batch invoices at once, the other software was tideus in billing each individual invoice. We now have a complete system that allows us to have clients book their cleaning on our website portal, adding clients easily, adding workers, invoicing clients, clients history, GPS tracking for technicians, app for workers, ability to find the best worker for the job with a click, reports specific on new clients/repeats clients, app for workers, and app for clients to conveniently book their service from their phone.

Aspetti negativi:

Changing systems is always a big decision, but in order to bring our business to the next level, our business needed this piece while keeping everything else to make it all possible.  So implementing the new system took a bit of time, that has been the only cons.  AI-FM has been an amazing change for us, giving office staff more time to focus on getting new clients, less time is wasted on finding the best worker and invoicing each individual work order at the time.  Absolutely Love this software.

Easy to use and very robust application.

Commenti: This app helped us a lot in getting everything related to the field workers in order and helped us to create and follow metrics that we constantly used to improve the service

Aspetti positivi:

My team usually struggles with new applications but this was very easy to use, also that it can give you detailed information about your workers and each of the trips. The customer website and the calendar are handy.

Aspetti negativi:

Probably in the learning curve of some of the more detailed features, but overall easy to use and implement

Great software great team

Commenti: We were searching for a Software Platform that could really digitize our process, get to the next square without getting hit too hard on cost. Although no software really did all that we wanted, AI Field Mgmt came close.
So we started meeting and having multiple demonstrations around Christmas (not an easy time of the year to do anything...), amazingly AI-FM made themselves available to us as needed even with the time zone differences between Italy and California.They provided Live Demo accounts with ALL features for as long as we needed so that we could test features and consulted with us for free multiple times. We became more impressed with the Software and their Customer Service as we went along, they took care of us, they took the long view from the start.
At the end of the day, these guys are good and honorable, they do what they say they will do and more. We now consider AI-FM as a valued partner of our team, they help us solve our problems. Thank you AI-FM!

Aspetti positivi:

We were blown away by their Sherpa feature for picking the best worker for a job... they agreed to develop more features for us for free... a true partner.

Aspetti negativi:

At the beginning it doesn't fit perfectly with our way of doing and organising the job but we are finding the perfect fit thanks to the features they developed for us.

Simple, fast, Mobile

Aspetti positivi:

Pick from any of these: intuitive design, in app translation for messaging, Smart GPS tracking by worker, One stop shop to know what all my team is up to in real time, real anxiety reducer! Love the translation and automatic GPS without killing the workers phone’s battery.

Aspetti negativi:

I only wish new features would be added faster.

Works well for Nigerian Field Service

Commenti: We use AI FM to direct our verified artisans & repair specialists to customers who need maintenance. We aim to operate like Uber for repairs & maintenance, and the app makes this work seamlessly

Aspetti positivi:

I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.

Aspetti negativi:

Would like if the chat function to Admin comes in real time with notifications. But since the App integrates with WhatsApp, communication is even better.

Perfect companion of our work

Aspetti positivi:

Simplify our works, now all our field engineer have all jobs in one app

Aspetti negativi:

for the moment nothing to say, when we have any question the customer service is very fast to answer.

Ai Field Management review for Capterra

Commenti: The number one thing that we've been able to address with this solution is productivity. The down time of our field resources has been significantly reduced, which has had a positive impact on our profitability.

Aspetti positivi:

I really like the predictive/AI piece that allows me to match to the perfect technician for the job. The calendar view makes scheduling and seeing the progress of super easy. The UI is nice and clean, and is pretty intuitive to use, particularly on mobile. Quickbooks integration is definitely a plus, it makes accounting a breeze. The GPS tracking of field workers is something that we didn't have with our previous solution, and it's a game changer.

Aspetti negativi:

Because it's a cloud product, I do need to take all the updates, but that's a small detail to be able to get the product updates.

Very easy to use platform and very agile to change

Aspetti positivi:

The apps developed on this platform are very intuitive and are thought through keeping in mind the nature of customer interactions and how to keep them simple yet comprehensive. The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction. Keep up the good work.

Aspetti negativi:

So far nothing really. Whichever comments I had were taken up by the AI-FM team to work on to improve the apps.

Pretty smart software

Commenti: It thinks for me, Or better said it's like a sounding board, it confirms my thinking in terms of marrying up jobs with workers. And sometimes it comes up with a different recommendation and that makes me think twice about what I should do , it always has a reason why... really cool

Aspetti positivi:

They figured out a way to code in the traditional sense the best worker for a specific location and job type, but that's just the interim solution apparently they've got machine learning embedded in the system so that will eventually take over and they will become even better than the coded solution. Sounds great

Aspetti negativi:

I'd appreciate if you could reduce the price a little bit, I get that there's a lot of technology in the spot for a small company like mine I prefer to spend a little bit less if

Ai Field Management Review

Commenti: Ai Management if excellent in communication. Several times I was able to speak to top management and they resolved my issues promptly

Aspetti positivi:

What distinguishes this solution from others is ease of use and customer support. The team is very helpful when it comes to provide support to the product. Team is very knowledgeable, and will work with you to customize to your business requirements at very little or no cost.

Aspetti negativi:

I believe more could be done to make schedule calendar more visual appealing as it is too clumsy.

Quick and Easy Way to Get Started

Commenti: Being able to access our data in the cloud versus having to manage our own servers has been a big plus.

Aspetti positivi:

The most impactful features are the invoice generator, the customer signature function the fact that info is stored in the cloud.

Aspetti negativi:

Integration with our previous business processes was easy.