--- description: Scopri le funzionalità di UseResponse, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: UseResponse - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [UseResponse](/software/170123/useresponse) # UseResponse Canonical: https://www.capterra.it/software/170123/useresponse Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/170123/useresponse?page=2) > Un potente servizio di help desk con sistema di gestione delle idee. Prezzi a partire da 15 $ al mese. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 36 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza UseResponse? Ideale per qualsiasi tipo di attività commerciale come banche, università, operatori di telecomunicazioni, operatori di telefonia mobile e venditori attivi sul mercato Android e iOS. Utilizzato principalmente da imprenditori, responsabili dell'assistenza e agenti di marketing. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 36 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.6/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: UseResponse - **Area geografica**: Long Beach, USA - **Anno di fondazione**: 2011 ## Contesto commerciale - **Prezzo di partenza**: 199,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (locale), Linux (locale) - **Lingue supportate**: cinese, cinese tradizionale, francese, giapponese, inglese, olandese, portoghese, russo, spagnolo, tedesco, thailandese - **Paesi disponibili**: Austria, Canada, Danimarca, Francia, Germania, Giappone, Paesi Bassi, Spagna, Stati Uniti, Svizzera ## Funzionalità - Alerts/Escalation - Analisi dati - Assistenza clienti - Autoresponders - Avvisi/Notifiche - Brainstorming - CRM - Catalog Management - Chat proattiva - Chat/Messaggistica - Commenti/Note - Comunicazione multi-canale - Controllo accessi/Autorizzazioni - Database clienti - Discussions/Forums - Gestione dei contenuti - Gestione dei feedback - Gestione dei ticket di assistenza - Gestione del flusso di lavoro - Gestione dell'accordo sul livello di servizio (SLA) - Gestione della knowledge base - Gestione della posta elettronica - Gestione della posta in arrivo - Gestione delle attività - Gestione delle code - Gestione delle conoscenze - Gestione di call center - Ideation - Importazione/Esportazione di dati - Instradamento automatico - Live Chat - Macro/Modelli di risposte - Modelli personalizzabili - Modifica del testo - Moduli personalizzabili - Monitoraggio lamentele - Portale self-service - Prioritizzazione - Quadro della attività - Rendicontazione e analisi statistiche - Report personalizzabili - Ricerca del testo completo - Rilevamento di problemi - Segmentazione della clientela - Sicurezza dei dati - Sistema plurilingue - Sondaggi e feedback - Strumenti collaborativi - Third-Party Integrations - Tracciamento delle interazioni ... e altre 3 funzionalità ## Integrazioni (12 in totale) - Confluence - Google Workspace - HubSpot CRM - Jira - Meta for Business - Salesforce Platform - Slack - Twitter/X - WhatsApp - WordPress - Zapier - Zoho Projects ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per idea management](https://www.capterra.it/directory/10027/idea-management/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software di customer satisfaction](https://www.capterra.it/directory/30541/customer-satisfaction/software) ## Alternative 1. [Bitrix24](https://www.capterra.it/software/113540/bitrix24) — 4.2/5 (987 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4076 reviews) 3. [Salesforce Service Cloud](https://www.capterra.it/software/136189/salesforce) — 4.5/5 (823 reviews) 4. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [LiveChat](https://www.capterra.it/software/62194/livechat) — 4.6/5 (1719 reviews) ## Recensioni ### "Your Customers Satisfied With Your Support, Service, Chat and Much More" — 4.0/5 > **Pedro** | *13 agosto 2021* | Marketing e pubblicità | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: A great working tool this, it worked right on my system. Perfect support agents, always accurate, we are no complaints or anything like that thanks to support. I like this tool, but it's a shame that we only had 14 free days, but we were able to use the entire structure of the tool. This tool allows me to have more interactions with the customer, multiple customers at the same time. It's good because it integrates with a lot of other software we use. > > **Inconvenienti**: Look, I don't usually complain about the tools I use, as always, I'll continue without a negative review, however, a caveat. Just for the price, as I think the plans are a little high, and that's it. > > My experience with the tool is very good, it has allied a lot of stress around here, therefore, I just complain about the amount we paid. But the tool itself is perfect and is being of good help. as I said, we can still integrate with other platforms. For example, Facebook messenger, among others. We were able to resolve things via live chat. It has been good, and the relationship with customers has improved and the personalized and more agile service has been improved. ----- ### "Ticket management at its peak" — 5.0/5 > **Utente anonimo** | *11 ottobre 2021* | Amministrazione pubblica | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: What I love most is the seasoned support which is always timely and accurate. With this app,I have the capacity to interact with multiple clients at the same time ,all in real time. Its definitely worth its cost as It integrates easily with other softwares and social media app > > **Inconvenienti**: It is a very costly app,I believe the price should be reviewed. Aside this, its a great tool in network monitoring so I still love this app. > > I've had a great experience with this application ever since I acquired it, although its a little expensive but has a lovely interface and very high capacity and flexibility in the collection of questions and feedback, all in realtime interaction. ----- ### "Took unauthorised payment from our card on file and refused to refund it" — 1.0/5 > **Utente Verificato** | *26 giugno 2023* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Integrated with other systems we use and had a realtime dashboard. > > **Inconvenienti**: No single view of customer, no agents knowledge base, extremely untrustworthy and unprofessional company > > We decided to leave partly through the lack of ability to store customer details and link tickets to them, but also through a few instances of dealing with their support team and finding them very unprofessional and almost vindictive. On one occasion we lost a lot of articles from our knowledge base because we deleted the user that wrote them. Useresponse charged us to get the articles back (which is bad enough), but then we found none of the images were brought back. We complained about this, so they said they would refund us, but on doing so also then deleted the articles they had brought back so we didn't get even half of our problem solved.When found another system to move to we then discovered Useresponse had taken an unauthorised payment from our lodged card. This was for a full years fees and was taken only 2 months after we had signed up for a years extension so still had 10 months left. The company refused to refund the payment.I would strongly warn anyone against using the system as the company doesn't work to their customers best interests. ----- ### "Great product, Great support & consulting" — 5.0/5 > **Michaela** | *5 marzo 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: We first used Idea Management in the beginning, and later built up our Knowledge Base. We use the knowledge base for both internal and external user groups. The structure of the rights management is simple and flexible, as well as the possibility to form different communities, to distribute knowledge base articles to specific target groups and to manage information. In addition, we use the ticket system as internal workload management and can thus transparently share and manage all tasks. > > **Inconvenienti**: Nothing worth mentioning, and it seems bug free too. > > On the whole, the software convinces with an incredibly great and simple usability, it is well thought-out and logically structured, and the team behind it is extremely competent and fast in support and small individual development projects. Larger individual requirements can be solved professionally through support or and cost-effectively consulting. ----- ### "Easy to use, highly customizable and a customer support that is second to none" — 5.0/5 > **Lennert** | *3 marzo 2021* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: UseResponse takes care of integration and helps in every step. The software contains several product-parts that can be switched on and off as needed. This company is highly customer-centric and tries to always meet customer needs. Their customer support is always available and has a response time that is second to none. The software is highly customizable without leaving the standard. UseResponse makes sure that they keep it updatable, even if they implemented many changes due to customer wishes. We are working together for 2+ years and I can not think of a better partner. > > **Inconvenienti**: The mobile view and the responsivness of some of the product-parts works good for most cases but could be aproved in the feature. > > We are using the feedback software of UseResponse to create a platform for our customers to give direct feedback. We didn´t have something like this in our company before and we are very happy that we´ve found such a great tool and partner to work with. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/170123/useresponse?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/170123/useresponse) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati