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SecureLink
Cos'è SecureLink?
SecureLink è leader nella fornitura di accessi privilegiati per i fornitori e soluzioni di assistenza a distanza sia per le imprese soggette a rigida regolamentazione che per i fornitori di tecnologia. SecureLink serve oltre 30.000 organizzazioni in tutto il mondo. Aziende di livello mondiale in diversi settori, tra cui assistenza sanitaria, servizi finanziari, legali, giochi e vendita al dettaglio, si affidano alla piattaforma SecureLink, sicura e creata appositamente per tale scopo. SecureLink ha sede ad Austin, in Texas.
Chi utilizza SecureLink?
Aziende e fornitori di tecnologia, in particolare quelli in settori regolamentati come assistenza sanitaria, legale, rivendita al dettaglio, casinò/giochi e molti altri.
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SecureLink
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Recensioni su SecureLink
SecureLink has worked really well for us
Aspetti positivi:
The sign in and listing of all the servers are nice. For the most part its easy to use, but the interface is lacking some.
Aspetti negativi:
The interface is lacking. I need to download an installer every time I want to connect to something. There is also some funky java things going on.
A solid replacement for vendor VPN that also provides basic remote access for staff with 2FA
Commenti: Our small IT team is able to meet the needs of our vendors and external staff in much less time and with fewer maintenance tasks with SecureLink when compared to traditional VPN. Our HIPAA risk assessments and audits are more straight forward as we have detailed audit trails on every external connection through SecureLink while enforcing individual users accounts and two-factor authentication for every session. SecureLink always gave us the capability of shielding the vendor from having to know the network and application credentials needed in accessing the resources we were opening to them but now it also integrates with major privileged access management solutions (Cyberark, Thycotic, etc.) so that we can leverage that to maintain a single credential repository.
Aspetti positivi:
We purchased SecureLink to replace most of our vendor VPN connections (except those needed for application interface data exchange) to simplify our administration of such connections while providing more comprehensive audit trails of exactly what was done during each session. SecureLink met our needs for both of those objectives.
Aspetti negativi:
The user interface is dated in its design and their video replay of vendor activity still depends on Java or external media players. We are told a release this year will finally be based on pure HTML5 and eliminate the need for Java. The middle ranking that I gave this product in "features" was primarily due to the dated user interface and the lack of a pure HTML5 session player.
Risposta di SecureLink
4 anni fa
Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it has met your goals. Currently our HTML5 audit converter is due out later this year to hopefully mitigate this issue. This is our first step in eliminating Java requirements from our product in order to improve general usability. Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
Good but needs a facelift and better assistance when problems occur
Commenti: OVerall good. It's been a really great thing for our company to connect to 400+ customers.
Aspetti positivi:
Centralized, secure place for most of our client connections.
Aspetti negativi:
The user interface seems clunky and the process for connection can be clunky. Download file, click on file. When there are issues it's really difficult to figure out what's wrong. Really need to invest in better self-healing. For instance, sometimes i have to find the Slink?? folder, delete it and try again. Or reboot.
Risposta di SecureLink
4 anni fa
George, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink. We are currently working on ways to improve the workflow of the SecureLink Connection Manager. One of the first things on that list is eliminating the need to have those temp files, which should be available later this year. We hope to continue to improve the SecureLink Connection Manager in order to mitigate some of the pain points you are experiencing in the connectivity process. Please send us an email at [email protected] if you would like to set up some time to go over your feedback about the product.
SecureLink as secure Remote support
Aspetti positivi:
secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution
Aspetti negativi:
for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app
Great Solution for Remote Support
Commenti: We frequently use SecureLink to connect to servers to perform maintenance and provide support. It helps to have a security system that not only provides the needed network, but logs activity at the same time. We take security very seriously, so sites that use SecureLink are preferred over other methods.
Aspetti positivi:
For most of the connections, there are not a lot of hoops to jump through and minimal setup on your workstation. It functions in the background and does not interfere with other connections. It is a pretty seamless solution for connecting remotely to customer servers and workstations.
Aspetti negativi:
Rarely, but occasionally, you can run into issues where it appears the login was unsuccessful, but you can still log in. It doesn't happen often, but it can be very concerning.
