--- description: Scopri le funzionalità di SightCall, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SightCall - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per servizio clienti](/directory/22/customer-service/software) > [SightCall](/software/170703/sightcall) # SightCall Canonical: https://www.capterra.it/software/170703/sightcall Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/170703/sightcall?page=2) > Soluzione di realtà aumentata basata sul cloud, che offre un servizio clienti tramite video in diretta, registrazione, collaborazione, annotazione e altro ancora. > > Conclusione: valutazione di **4.1/5** stelle assegnate da 8 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza SightCall? Produzione e attrezzature, sanità, telemedicina, telecomunicazioni, trasporti, energia e servizi pubblici, scienze naturali e dispositivi medici. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.1/5** | 8 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.3/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.0/5 | Sulla base delle recensioni complessive | | Funzionalità | 3.9/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Sightcall ## Contesto commerciale - **Prezzo di partenza**: 0,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: cinese, cinese tradizionale, finlandese, francese, inglese, italiano, olandese, portoghese, portoghese brasiliano, portoghese europeo, spagnolo, tedesco, turco - **Paesi disponibili**: Afghanistan, Albania, Andorra, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize, Bermuda, Bhutan e altri 148 ## Funzionalità - Accesso/Controllo remoto - Alerts/Escalation - CRM - Chat dal vivo - Chat/Messaggistica - Condivisione dello schermo - Condivisione di documenti - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Gestione e monitoraggio da remoto - Instradamento delle chiamate - Real-Time Monitoring - Registrazione della sessione - Registrazione delle chiamate - Rendicontazione e analisi statistiche - Risoluzione dei problemi - Sondaggi e feedback - Strumenti collaborativi - Strumenti di diagnostica ## Integrazioni (11 in totale) - CCC ONE - Five9 - Guidewire - Microsoft 365 - Microsoft Outlook - RDT - Salesforce Field Service - Salesforce Service Cloud - ServiceMax - ServiceNow - Zendesk Suite ## Opzioni di supporto - Email/Help desk - Knowledge Base ## Categoria - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) ## Categorie correlate - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per call center](https://www.capterra.it/directory/30007/call-center/software) - [Software per assistenza remota](https://www.capterra.it/directory/30928/remote-support/software) ## Alternative 1. [Zoho Assist](https://www.capterra.it/software/181775/zoho-assist) — 4.7/5 (1375 reviews) 2. [Supremo Remote Desktop](https://www.capterra.it/software/177094/supremo-remote-desktop) — 4.7/5 (447 reviews) 3. [TeamViewer ONE](https://www.capterra.it/software/122252/teamviewer) — 4.6/5 (11620 reviews) 4. [Slack](https://www.capterra.it/software/135003/slack) — 4.7/5 (24046 reviews) 5. [AnyDesk](https://www.capterra.it/software/149595/anydesk) — 4.6/5 (1781 reviews) ## Recensioni ### "SightCall is a Game Changer for Improving the Customer Experience" — 5.0/5 > **Eric** | *20 giugno 2025* | Settore automobilistico | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: SightCall has an awesome product. We used it to remote diag customer issues. I can tell you, this is a game changer. Powerful enough for our technicians to get all of the information and views that they needed, yet simple enough that non-technical resources were able to work with it successfully. > > **Inconvenienti**: SightCall has to come up with a more integrated solution for long-term storage and image/media capture. We were required to do a significant amount of configuration in our Azure environments and never got it to work correctly. This second issue may already be resolved. We found that asking our customers to download the SightCall App led to greater issues. There are definitely benefits to using the app, especially related to connectivity. Our customer base was often perplexed by the steps they had to take. We quickly eliminated the app from our procedures and just went with sending our customer as link. > > There aren't many software companies anymore that actually deliver on the promises they make. SightCall absolutely does deliver. It is one of the elite companies that has a outstanding product that can greatly improve the way business is done. Even our account management team and sales reps were stellar. You will want to make sure you have rock solid processes defined and that your configurations in SightCall are completely dialed in so that you can provide a consistent and reliable customer experience. ----- ### "Multiple sessions" — 4.0/5 > **Sandeep** | *24 marzo 2022* | Stampa | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The quality of the photos taken during the call is excellent and it saves a huge time. > > **Inconvenienti**: Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh. > > Very Good ----- ### "Good" — 4.0/5 > **John** | *24 marzo 2022* | Stampa | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Easy for photo taken at the field site. > > **Inconvenienti**: No have history ticket number was stored > > Very stable connection ----- ### "Sightcall review" — 4.0/5 > **Wisnumahendrata** | *23 marzo 2022* | Stampa | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: it makes remote troubleshooting easier, i feel like being onsite > > **Inconvenienti**: And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference. > > Overall, it's a useful application. However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc. So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications. ----- ### "sight call review" — 4.0/5 > **Peter** | *24 marzo 2022* | Stampa | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional. > > **Inconvenienti**: if wyfi is weak then it is not worth while using the tool > > diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues. ----- Pagina: 1/2\ Avanti: [Pagina successiva](https://www.capterra.it/software/170703/sightcall?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/170703/sightcall) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati