Fullbay

The "Best" heavy duty repair shop software on the market.

Aspetti positivi:

The founders and their team are completely committed to providing the ''very'' best software to the heavy duty diesel truck,trailer,reefer repair shops. There isn't any other software on the market that can compete with the features and functionality of Fullbay. From the software layout, to the real time invoicing, real time stats on every job which include technician performance, the profitability on labor & parts, to the complete step by step visibility of jobs by everyone including the customer. This software is a game changer for those companies that are ready to take their business and customer experience to the next level. "The very best feature for me personally, is the ability to login anytime from just about anywhere and see own my company is performing!"

Aspetti negativi:

If I had to say something here, it would be that i would like to see the reporting capabilities to be more robust, but this is just my opinion of course.

Fullbay rocks

Commenti: It has been a good software to keep track of the financials and the productivity of the company so far.

Aspetti positivi:

I like that I can keep easy records of the financials. It links with Quickbooks and our processing payment software.

Aspetti negativi:

Uploading inventory can be a little chaotic but customer service has always been helpful when I have issues.

Not Impressed

Commenti: None, after a week of signing up found out I was going to have to spend alot of money to get my data moved in order to even use the software. I do not reccommend Fullbay to anyone, I'll tell all my Independent Truck Repair Group friends as will as HDA truck pride TSE's that they should look elsewhere. I'm currently recommending Digital Wrench to those that ask.

Aspetti positivi:

I liked that it is internet based and can be integrated with other softwares in addition to tracking time, inventory and various reports.

Aspetti negativi:

Too expensive, Fullbay wanted to charge alot of money to start and then charge more to pull my old data over from our old program that did 80% of what Fullbay does with no monthly costs or fees. Seems like you get nickel and dimed with this software paying to add a user and everything you go to add costs more per month and results in a high monthly bill versus our other program that was paid for at a cost of less than $1000 for multiple computers.

Love My Fullbay

Commenti: Overall, I love fullbay, my customers like the functionality.

Aspetti positivi:

I love the ease of use, and how customizable it is for my business. I like that I can do everything ything from my laptop/ IPad, Phone, etc. I like that any question I have, or anytime I need help, its just a phone call of email away. The Fullbay crew is very knowledgeable and helpful.

Aspetti negativi:

Since a good portion of my customer’s units are heavy equipment or utility trucks, it would be helpful if some units had the option to record and track Hours instead of miles. Some tasks still seem a little clunky, but it’s always improving. An option to print an Invoice Pro-forma without having to invoice the work order first, would be great.

Overall great software

Aspetti positivi:

It is an easy to learn program. Helps with time management and helps all supervision be on the same page as to what is at the shop and how to prioritize it.

Aspetti negativi:

Some minor slow downs I think do to traffic. Doesn’t have an option for push notifications. And any note put on the so you have to open so to view. Timesheet editing especially on action items could be simpler. Some customers not happy with new aperiance of the invoices.