Meevo

The product is amazing but the customer support that is offered for the initial setup is superb!

Aspetti positivi:

I love the ease of use between any device from an iPad, iPhone, MacBook, Desktop its all effortless!

Aspetti negativi:

Setting up the security settings at first is a bit much, however you have much ability to limit what each member of your team has access to. Once you get passed the first step it is awesome!

Meevo changed my Business!

Commenti: I love using Meevo. I recommend it to anyone who is looking for a better booking software!

Aspetti positivi:

Meevo makes it super easy to book, checkout, and manage clients! Customer support is through the roof amazing! The amount of reports Meevo has, means I can see exactly how my business is doing. All their tools and features means I can effectively run my business without having to guess!

Aspetti negativi:

Meevo has a not so great online booking program. I get 3-5 calls a week with clients complaining about how not user friendly it is. I do wish there was a way to customize the online booking or at least make it look more aesthetically pleasing as well. Granted Meevo has been making beneficially changes to the online booking process and it is easier to use then before.

Meevo

Commenti: Eh it was okay.

Aspetti positivi:

Very easy to use. Loved the color coordinating. Also reports were never wrongs

Aspetti negativi:

We used meevo before the new update. Not sure what it’s like now, but a lot of our clients were not getting appointment reminders.

Meevo is an outstanding single or multi-location salon management tool

Commenti: We've been with Meevo since January 2020 and it's predecessor, Millennium, since 2010 to run our multiple locations. Meevo makes it easy to transfer and redeem gift cards and packages across multiple salon locations and allows clients to be viewed and managed globally while maintaining appropriate flexibility at each location. We enjoy the enterprise level inventory and service management features and consolidated reporting. We can't imagine running our multiple locations without Meevo!

Aspetti positivi:

Meevo is powerful and easy to use. The interface is fast, intuitive, and works brilliantly on handhelds, tablets, and desktop. Reports and analytics are strong so we can keep tabs on our KPIs. Client settings are granular so which notifications clients receive via email and texting can be customized. The payroll and inventory modules are well developed and give us great flexibility in our employee compensation settings and Meevo even has custom reports to help California employers comply with labor laws unique to that state. Support is U.S. based and outstanding. Meevo really listens to their customers and rolls out updates on a very regular basis. While the software is already great, it gets even more powerful every couple of months. In fact some of the cons in my review below will probably be addressed within the next year. Security in Meevo is extremely granular, which we appreciate so staff members can be configured to only have access to areas of the system appropriate to their role. There are settings to completely hide menus and areas of the system that certain users don't need to see so their interface isn't cluttered with buttons they wouldn't be allowed to use. Meevo also supports a different (typically stricter) set of access limitations when staff are outside of the company's network. Lastly, Meevo makes it easy to multi-task with tabs for multiple parts of the system open at the same time and easy to move between. Meevo has built in a large number of keyboard shortcuts and has a "ConvoBar®" that allows users to type commands to quickly open specific screens or reports. We're starting to see the adoption of AI within recent Meevo updates and I'm sure this area of the system will become substantial over the coming few years.

Aspetti negativi:

Editing transactions in the past is extremely limited, which protects naive owners from breaking accounting rules, but prevents sophisticated owners from fixing mistakes in the past and instead having to create new transactions to reverse out the prior mistakes. I wish there was a super user setting that allowed more flexibility. We also find the double opt-in requirement for clients to receive transactional text messages to be far more strict than any other similar software we've seen. The Quickbooks integration does not handle multiple business locations syncing into a single Quickbooks file, which is limiting for multi-location businesses with a single set of integrated books. Great reports make it easy to settle the books via consolidated journal entries, but I look forward to true multi-location syncing with Quickbooks.

So nice I had to use twice!

Commenti: I LOVE MEEVO! Everything about it from scheduling, to booking, to payroll, to reports are just amazing.

Aspetti positivi:

Honestly there is nothing that I don't love about Meevo! I used it at a previous facility I managed and it was a no brainer to bring in when we were looking for a new platform to use at my latest job.

Aspetti negativi:

That somehow clients often get confused when doing online booking and book multiple services for themselves when trying to book for a group. Then because we require a deposit for online booking it can be a challenge getting that deposit to apply to the correct appointment once the servicing guest has been corrected.

Best software for our Salon and Spas!

Commenti: I am very happy with the Meevo software and customer support we receive. The training is easy and convenient, which helps to get new hires using it quickly!

Aspetti positivi:

How easy it is to use the software. I like being able to customize things. But mostly the customer service is outstanding!

Aspetti negativi:

I honestly cant think of anything! The only I dont like, is when my receptionists dont use the corect client name and make a new one! But it is easy to fix, by using intelli merge or manual merge of duplicate clients.

Multi-Location User

Aspetti positivi:

Meevo offers a lot of great benefits for multi-locations. It is easy to navigate between locations. Central Office is great to see individual numbers or combined data.

Aspetti negativi:

I wish some of the reports were customizable to get specific data we need. Would also be nice to see staff rewards/incentive platform. Something we can setup to acknowledge when then hit goals. Would also be nice if it interacted more with Aveda for automatic price increases.

Feedback From Team

Commenti: Overall it's been decent. I am hoping with updates that this will get batter.

Aspetti positivi:

I LOVE the reporting features. This is awesome!!

Aspetti negativi:

The layout could be better to make the other features seamless. We have to do a lot of clicking and this could be more functional. There isn't a way to categorize on the screen.

user friendly and well rounded software

Commenti: I have worked with millennium/ meevo for over 20 years now. meevo is great and well constructed above many other salon/spa softwares out there.

Aspetti positivi:

the reporting is great to really see what's happening daily in company. smart centers are great for coaching and goal setting. meevo is always open to make changes and add new functions for the changes in industry.

Aspetti negativi:

some reports are too broad and not always detailed enough but there have been some new changes that are nice. once a new idea is implemented it takes so long for it to go live.

Meevo is worth it

Commenti: Overall switching to Meevo was a good decision and makes the daily work flow run more smoothly.

Aspetti positivi:

I love how my stylists get notifications when a client checks in. I like that there are many integrations that can be added. The customer service is great!

Aspetti negativi:

The transition to integrate Tippy and Meevo Pay were a little rocky.

Meevo keeps it easy!

Commenti: I have gotten more from it than I expected. The email marketing suite, support and ease of use.

Aspetti positivi:

The process of learning/ teaching new staff to use Meevo is exceptionally easy. The ability to quickly watch a video or read step by step walk through directions on how to do anything is #1 to me. The facebook support group is more than I imagined it could be. So much support from peers and support staff.

Aspetti negativi:

How the add on services show on the books, especially if an add on is to be done in a different room than the original service, it doesn't physically show on the books that the second room is busy.

Meevo...Salon management with ease

Commenti: We started with Millineum which was not web based, and that system was very good, but once they converted to a web based system, that blew it out of the park! Technicians can see their schedule while not in the salon, get notified of new appts or cancellation as they work, and the options are endless! Payroll, commission, formulas, notes, credit card processing are al so important in this industry.

Aspetti positivi:

There is nothing Meevo doesn't do. If an issue arises, their team is on it and accommodates the client.

Aspetti negativi:

if the internet is down (rarely) we go down

Best Software for Spa

Commenti: Excellent product and we couldn't function as smoothly and organized without it.

Aspetti positivi:

We love Meevo because of the ease of use. I feel like the company is consistently finding new ways to make what is already a great software to use better. The ease of use for everyone from management to our employees makes it a really great product over all other softwares for our spa. There is so much within Meevo that you can do that it could be overwhelming for a new user, but with patience and time, a new user will find that it is a really beneficial software to use for everything from scheduling, inventory & overall spa management.

Aspetti negativi:

I feel like when we find things that limit us within the software, the company comes out with updates that remedy this. I love how the company is constantly listening to its users concerns and looking for new ways to improve.

Happy with Meevo!

Aspetti positivi:

Very easy system to learn and use. The transition from our old system to Meevo was pretty easy.

Aspetti negativi:

Emma Marketing. It can be easy but it usually gives me a hard time. Not a fan

Great salon administrative partner!

Commenti: Exceptional team support, readily available and extremely helpful when the need arises.

Aspetti positivi:

Training videos, team support, ease of use

Aspetti negativi:

Docs and forms are not the easiest to maneuver and create with Meevo support

Build your business with Meevo

Commenti: Overall, I’m delighted with Meevo. I couldn’t imagine running my salon without it.

Aspetti positivi:

Ease of use and navigation between all of my daily tasks. Also, having any metrics you want regarding the business.

Aspetti negativi:

Not being able to automatically have tips shown as payout.

User-friendly, professional, effective.

Aspetti positivi:

So easy to learn the system and become comfortable.

Aspetti negativi:

If you don’t know how to perform a specific function, the lack of icons to press is limited, and it can take a while to figure out new issues your company deals with.

Spa review

Commenti: It is such a user friendly system. Smooth process in booking appointments, including several appointments for same client.

Aspetti positivi:

The ease of learning the system is awesome. If I have questions, I have no problem finding within Meevo, and/or Meevo training.

Aspetti negativi:

Hitting the back button!! Really there is nothing to complain about.

Meevo Salon/Spa Software is amazing!

Aspetti positivi:

The software is simple to use, easy to train new staff, extensive reporting, well organized, and regularly being updated and improved based upon user feedback. Tech support is responsive, thorough, and very knowledgeable. We've been a user of prior versions of Meevo (Millennium, Harms Software Solutions) for nearly 25 years. Software has always been functional and very stable. Cloud-based Meevo is easy to use on a variety of mobile devices and has simplified business management from any location. Staff access to their books from their cell phones has created a sense of control for our team and in turn improved service provider retention.

Aspetti negativi:

Simplify the activity log by removing unneeded data.

Stephanie's Review

Aspetti positivi:

What I really like about Meevo is that it is very user friendly, so it makes it super easy when looking for certain information

Aspetti negativi:

I don't have any dislike while using meevo.

A Must have in your business!!

Aspetti positivi:

This software is easy to use and helps track everything!

Aspetti negativi:

Being a user & not an administrator i dont have access from home only at work.

help for a esthetician educator

Commenti: i love the ease of the whole program, so i give you a big way to go

Aspetti positivi:

I love this system because i am a little older and its very easy to use this system

Aspetti negativi:

I just with there was more ways to keep track of the students rebooks, retail sales, no shows, referrals

Great software

Commenti: Very good always helpful

Aspetti positivi:

Does EVERYTHING a salon owners needs as far a tracking

Aspetti negativi:

On line booking just doesn’t work for us due to the time elements we allot

Amazing

Commenti: We as a company have been very pleased with Meevo

Aspetti positivi:

I like that it is easy to use and train new employees to us.

Aspetti negativi:

Since we are a school having people with the same name can get difficult as you can’t use the same username.

Love meevo

Commenti: nothing but fantastic

Aspetti positivi:

the ease to use as an app and pc laptop . Able to schedule away from my business and to sell gift cards, online booking the best of it is the support always available speak english and ease

Aspetti negativi:

none that i feel we need maybe other companies do