Carestream Dental

My favorite dental software

Commenti: My overall experience is great! I've been using the software for the last 5 years solid, and before that I used it on and off for 10 years. It is the dental software I found to be easiest to learn.

Aspetti positivi:

I like that you have quick keys on the keyboard, as well as the financial reports that you can generate for the practice.

Aspetti negativi:

Sometimes it throws error codes that prevent you from saving a patient chart.

Great software to manage and practice dental operations.

Commenti: Carestream Dental is good for managing dentals but not the best.

Aspetti positivi:

Carestream Dental covers the main functions of the dental field, amazing in 3D images, and manages the patient records.

Aspetti negativi:

Carestream Dental still has bugs, it sometimes stops suddenly.

Waiting for support

Commenti: Works good, they are strapped for support people so you have to email them a request for installation support

Aspetti positivi:

It works once it is installed. The screens are intuitive and generally work

Aspetti negativi:

Having to wait and schedule needed upgrades is a deal killer. It is a joke to support someone who uses this product and to have to tell them their vendor said they had to wait three weeks for an upgrade that will fix their performance problems.

Carestream user

Aspetti positivi:

Their ecosystem of products work and integrate well with one another

Aspetti negativi:

Some 3rd party products do not integrate well with sensei in our experience

Easy to learn for new users

Aspetti positivi:

The product is pretty easy to use and intuitive.

Aspetti negativi:

Sometimes there are still bugs or “known issues” that are usually repaired pretty quickly.

Run away

Commenti: I should have listen to other dentists and my IT team and never purchased tbis.

Aspetti positivi:

Nothing good , not worth your money, time. No support service.

Aspetti negativi:

I absolutely hate the system, sensors, software, support team.

Carestream is practical and useful when it comes to scheduling in the dental industry.

Commenti: Overall I think the software is very practical. It's right to the point, no fancy extra's. It was super easy to learn and to train other teammates. We use this software everyday so it is a key component to our everyday tasks.

Aspetti positivi:

I love how the clipboard and attachments are easily accessible by just right clicking on a patient's appointment. I also like how Carestream support is one phone call away. The reps always help with any concern or question I may have.

Aspetti negativi:

I don't like how it takes so many steps to leave a note on a patient's chart. As scheduling coordinator I like to leave notes about every call I take but this software makes that difficult and time consuming.

Softdent is a sinking ship, horrible support and myriad problems.

Aspetti positivi:

This software is cheaper than the other big names in dental practice management software. It works best on Windows XP (yep, you heard that right).

Aspetti negativi:

Softdent has tons of problems. First, if you are using Windows 7 with Server 2012, you'll see all kinds of slowness. You can help it by installing some hotfixes, disabling SMB, LLMNR, and a few other things, but this only speeds it up marginally. Older computers actually run this software faster. When you do need support, Carestream hold times can be upwards of an hour. There are other network drops that happen somewhat frequently. They released a big product update that they later cancelled due to problems, then released another version which didn't solve speed problems.

Very poor quality practice management software

Commenti: I only started using Softdent due to taking over a practice that had it in place. I immediately worked towards switching to another software after realizing only days later how bad it was. I would hmstrogly recommend staying away from Softdent.

Aspetti positivi:

I don't have much in the way of positives for this software. I suppose it performed basic tasks you would need for practice management.

Aspetti negativi:

This software was very slow and clunky. It took 4 clicks to do things that should take one click. It was also not user friendly or intuitive.

Carestream is a great program for viewing images.

Aspetti positivi:

I like the ease of use of the software. The interface is simple and easy to navigate through without difficulty.

Aspetti negativi:

To see some of the 3D images I would like to the software would require a very expensive graphics card. This is cost prohibitive.

X-rays

Aspetti positivi:

I think the customer support is outstanding, they will walk/talk you through any problem you may have. If that doesn't work, they'll remote in and get it figured out for you. Great group of people.

Aspetti negativi:

Recently had to get a new sensor and it had to be installed by third party that does it for offices. First thing I was told was this would not be simple, because it never is with Carestream. They were correct. Thought it was done, wasn't, and turned around and came back before getting far away. Thought it was done again because Carestream had them go through the server. Didn't work for all computers. Install is coming back again so all computers can access the program. It's not a bad program, it's just not a great one.

Poor customer service

Aspetti positivi:

The definition of radiograghs is surperb. That is all I like about it. I think for definition it is better than dentrix. I have been a hygienist for 16+ years and I think for the quality of films it is definitely the best I have seen. It is nice that you can use the radiographic system apart from their software system as far as maintaining records. We use strictly the program only for images. We use digital software. We capture Intra oral films, radiography with a sensor, panos, as well as 3D images. It is great for all of this. All of the images are very well defined.

Aspetti negativi:

Kicks you out of program, customer service terrible and takes lots of time. Whenever you have a problem you have to call them and wait on the line as they try and figure out what the problem is.

The Benchmark for Orthodontic Software

Commenti: I highly recommend Orthotrac to anyone considering purchasing a new Ortho Software Program. I have been a user of Orthotrac for almost 20 years and they have successfully improved any of the deficiencies in the software.

Aspetti positivi:

We are a very busy Orthodontic Office with ~ 40 computers running Orthotrac. The program is solid, we rarely need to contact support for any issues. When we do need support they are very willing to remotely connect to our system and solve any problems while we continue to treat patients. One of the most important things to me was finding a comprehensive software with a strong, efficient support department, which this company definitely has. The new charting module is amazing.

Carestream dental is a fairly easy software to use. I've used other software and this is my fav!!!!

Commenti: I love that it's easy to learn and very practical.

Aspetti positivi:

I like that you can dock patients to your staff members to communicate with them and that you can also leave alert notes in patient's account regarding financial, medical and personal information.

Aspetti negativi:

what I least like about this software is that when you call to confirm appointments it doesn't allow you to specify how you confirmed it. Also, when posting patient's there is no way to show that you have already posted payment or procedures to their accounts. It'd be really helpful if they could maybe have a specific color theme for that so you can keep track and stay organized.

Look elsewhere

Aspetti positivi:

There are a nice set of reports that can be run using the software. Really trying to struggle to fill the minimum character requirement... I suppose that those reports are nice...

Aspetti negativi:

The cost is atrocious. I am locked in thru a previous practice owner. Forever. No joke. Once every 2 years or so they supposedly update the software, but these changes are negligible. Also, trying to use this for chairside charting is not an option, the graphics on the odontogram look like an old Atari system.

Review of Softdent Practice Management Software

Aspetti positivi:

I am familiar enough with it to navigate through the software with ease

Aspetti negativi:

The software is incredibly SLOW. I recently updated all of my computers and server in the office and despite this, the program is painfully slow. If I could only get back the time I've spent watching that darn blue circle go around and around! The IT guy tells me that it has nothing to with my computers or server, it is the software. He does IT work for quite a few dental offices and tells me that he wouldn't recommend anybody purchase the software. He says it may have been a good product 8 years ago, but now there is much better, faster, more user friendly dental software on the market. FYI, this software came with an existing practice that I purchased. I wouldn't have chosen this software myself.

Great

Aspetti positivi:

Carestream dental software seems to be fairly easy to use. They try to keep it very user friendly.

Aspetti negativi:

I wish when you marked a patient "confirmed" that it gave the option of how it was confirmed. I've used other software in the past that has given a dropdown menu with items such as "left message w/ adult", "left message w/ child", "left message on voicemail" etc.

Imaging quality great and easy to use!

Commenti: Great quality imaging!

Aspetti positivi:

The ease of loading photos and exporting images easy. With the help of technicians, we were able to load our logo so any images are branded with our office. Software easy to customize!

Aspetti negativi:

I would like comparison photos to expand larger and exporting photos without having to make them PDF files.

customer service is not the best, long hold times for support

Aspetti positivi:

there is really nothing about this software that i like that isn't available with all the other software out there.

Aspetti negativi:

the lack of functionality in the dental practice with multiple providers . the reports and claims forms have multiple errors that cannot be avoided according to support team

Inefficient program

Commenti: Software does not support multi-tasking, always have to back out of what I'm doing in order to get to another area of the program. Multiple people cannot access the patients chart at the same time. Old & outdated look & functionality.

Aspetti positivi:

Used it for many years so I am familiar

Aspetti negativi:

Lack of updates and poor customer experience,

Useless

Aspetti negativi:

Crashes at least once a day, trying to get a solution and guess what? Useless. I will be able to give cons when the situation is fixed meanwhile this program is just a disaster.

Good hardware and software - IF THEY DON'T change their model

Commenti: The support of the company is highly dependent on the local reps

Aspetti positivi:

Carestream is one of the last scanning companies that provides unlimited support with no annual contract. Their scanning equipment is good and is accurate and fast

Aspetti negativi:

It's not as popular as other companies so it's user base is smaller

DO NOT BUY THIS PRODUCT!!

Commenti: DO NOT PURCHASE THIS PRODUCT!!
We were told that we could take bite wings with the model 8100 and it would bridge into our software and it DOES NOT!! No one at the company wants to take responsibility for the problem and we are stuck with a product that does not work like we were told it would. Get every "promise" in writing!! We have been trying to solve this problem with Carestream for aver 6 months.
We would have given it a zero star if possible... shame on you Carestream

Aspetti positivi:

** DO NO PURCHASE THIS PRODUCT!! There is ZERO customer service

Aspetti negativi:

Their lack of commitment top their product!! After it was installed there was NO follow up visit from rep. No Training from CS.

TERRIBLE SUPPORT

Commenti: We are an Oral Surgery office and went live with WinOMS on December of 2016 after using Windent for 17 years. Our experience with Customer Support has been terrible! Wait times to get to a Level 1 tech can take upwards of 30 minutes on average, to as much as an hour, and generally requires them to "escalate" the call to a Level 2 tech because they do not have the ability to solve the problem. The Level 2 techs are not available to the calling customer but rather are reached by the Level 1 tech via emailing only. If you are confused, wait, there's more! Once your issue is raised to a level 2 tech it can take an undetermined amount of time for them to solve your problem, requiring you to call back just to see where you stand with a resolution. Had I known this would never have purchased this system. STAY CLEAR OF THIS COMPANY!! YOU'VE BEEN WARNED!!

Aspetti positivi:

NOTHING

Aspetti negativi:

EVERYTHING

HORRIBLE OR NO SUPPORT

Commenti: COMPANY HAS NO SUPPORT, WAITING TIME 30 MIN TO 1 HOUR AND MORE, STAY AWAY.

Aspetti negativi:

SUPPORT IS HORRIBLE.