ManageEngine ADSelfService Plus

Excellent product

Commenti: Ease of Daily password activities.

Aspetti positivi:

Users can reset their password from any where.We published the application over the Internet and our customers around the globe use it for Resetting/Unlocking their password.

Aspetti negativi:

More Authentication security like Pulling the Employee ID for verification. Currently is pulling the name from AD, if we have some custom attribute in AD and we want to bind that custom attribute for verification.

ADSelf Service Plus solves a lot of issues we have with On-prem AD and Hybrid

Commenti: Overall Ad selfservice plus makes management of passwords super easy. We don't use it for the SSO and Multifactor Auth so much, but I imagine if you aren't using AZure AD, this would be a fantastic way to get those features for a local domain.

Aspetti positivi:

This solves the biggest problems we have with password resets. Both the need for users to reset their own passwords remotely, but also so update locally cached passwords for our Hybrid Joined devices. The software is able to open up its own VPN connection to our On-Prem server for that update and it makes password resets extremely smooth.

Aspetti negativi:

I haven't really had any negative experiences yet with the software.

Adservices is bad

Commenti: None

Aspetti positivi:

None. I don’t like the adservices because they have problems!

Aspetti negativi:

When I changed passwords or try to log in. They are too slow! They always have problems!

A robust, web-based, multi-platform, self-service solution

Aspetti positivi:

This software provides our end users with a web-based, self-service solution for issues related to password reset management and account lockout. This has effectively reduced up to a third of our most urgent helpdesk issues allowing us to maximize IT resources. Both the enterprise and its users can feel secure with the multi-factor authentication techniques Single sign-on (SSO) feature based on Microsoft Windows Active Directory enables our users to have seamless, one-click access to cloud and enterprise applications such as G Suite, Office 365, and Zendesk Free SMS, email and push notifications notify our end-users that their password is about to expire and recommend a password change to prevent lockout.

Aspetti negativi:

There have been times when we had problems because the user has forgotten the answers to their security questions, but support was very helpful and the issue was resolved quickly.

Easy to use

Commenti: Lower support costs, less burnout from unlocking accounts and resetting passwords.

Aspetti positivi:

Ad self service plus was very easy to configure and start using with our employees. It has saved our IT support staff many hours responding to locked out users accounts and forgotten passwords. Since we are a 24x7 business, it is especially helpful for employees help themselves instead of waking up the support person on call.

Aspetti negativi:

I haven't been able to get the automated answer import to work. I have scheduled a job that imports a daily generated csv file from our hr system, but I can only run it manually. I have a ticket open to get it resolved, so hopefully we can start utilizing the full functionality soon.