--- description: Scopri le funzionalità di Kommunicate, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kommunicate - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Kommunicate](/software/172677/kommunicate) # Kommunicate Canonical: https://www.capterra.it/software/172677/kommunicate Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/172677/kommunicate?page=2) > Un software di assistenza clienti ibrido umano e bot che consente alle aziende di automatizzare la propria assistenza clienti. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 43 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Kommunicate? Imprese alla ricerca di software di assistenza clienti appartenenti a settori verticali come servizi bancari, finanziari e assicurativi (Banking, Financial Services and Insurance, BFSI), servizi on demand, viaggi e strutture ricettive, e-commerce, tecnologie didattiche, SaaS e telecomunicazioni. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 43 Recensioni | | Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.7/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.4/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Kommunicate - **Anno di fondazione**: 2015 ## Contesto commerciale - **Prezzo di partenza**: 100,00 USD - **Modello tariffario**: (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - AI Copilot - Accesso da dispositivi mobili - Alerts/Escalation - Assistenza clienti - Autoresponders - Bot preconfigurato - Branding personalizzabile - CRM - Chat in tempo reale per i consumatori - Chat proattiva - Chatbot - Comunicazione multi-canale - Creazione di report/analisi - Database clienti - Elaborazione del linguaggio naturale - Gestione della knowledge base - Gestione della posta elettronica - Gestione delle code - IA/Machine learning - Instradamento automatico - Live Chat - Modulo offline - Riconoscimento vocale - Risposte automatizzate - Sistema plurilingue - Sondaggi e feedback - Storico delle trascrizioni/chat - Sviluppo senza codice - Targeting geografico - Third-Party Integrations - Trasferimento/Instradamento ## Integrazioni (21 in totale) - Agile CRM - Amazon Lex - BigCommerce - ChatGPT - GoDaddy Website Builder - Ionic - Joomla - Messenger - Moodle - Pipedrive - PrestaShop - Shopify - Squarespace - Telegram - Weebly ... e altre 6 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per servizio clienti](https://www.capterra.it/directory/22/customer-service/software) - [Software per assistenti conversazionali](https://www.capterra.it/directory/31596/conversational-ai-platform/software) - [Software per customer support](https://www.capterra.it/directory/32315/customer-support/software) - [Software per chatbot](https://www.capterra.it/directory/32448/chatbot/software) ## Alternative 1. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Tidio](https://www.capterra.it/software/144040/tidio-chat) — 4.7/5 (590 reviews) 3. [Denser AI](https://www.capterra.it/software/1064391/denser-ai) — 5.0/5 (31 reviews) 4. [Wati](https://www.capterra.it/software/204314/wati) — 4.6/5 (202 reviews) 5. [Freshchat](https://www.capterra.it/software/158117/freshchat) — 4.1/5 (115 reviews) ## Recensioni ### "Saved my school project." — 5.0/5 > **María del Pilar** | *8 giugno 2021* | Software informatici | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is incredibly easy to use, interactive, with a beautiful UI and amazing customer service. I was using kommunicate with Amazon Lex for a school project, and to be honest, the AWS's documentation, in general, is terrible, which brought us a lot of issues that could have destroyed our project. We asked for help from the kommunicate team and they immediately contacted us to set up a zoom call and help us out. They ended up solving most of our issues, both by helping us with Amazon Lex and by using kommunicate tools. > > **Inconvenienti**: There wasn't anything I didn't like. Everything was amazing > > We were using Amazon Lex and Lambda to create our chatbot, but then we realized we had no idea how to link it to our frontend, this is where Kommunicate came to save us with a beautiful and highly customizable interface for our chatbot. The option to add FAQs in such an easy way opened a variety of possibilities for what we could do with our chatbot. ----- ### "Kommunicate" — 5.0/5 > **Gabriel** | *17 settembre 2023* | Salute, benessere e fitness | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: The ease of use and the constant upgrades. It was very easy to integrate dialogflow, whatsapp and facebook to this platform. I could not find any other solution in the market with that ease of integration when it came to dialogflow. Documentation is very clear and customer support is helpful when providing documentation. > > **Inconvenienti**: Sometimes customer support does not understand requests right away, you have to provide several screenshots of the problem. > > I have used Kommunicate to integrate a dialogflow bot with facebook and whatsapp. It took me weeks to find out a solution and most of them were very outdated and involved multiple APIs. ----- ### "Promises vs reality" — 1.0/5 > **Jeremy** | *16 aprile 2021* | Servizi finanziari | Tasso di raccomandazione: 0.0/10 > > **Vantaggi**: Basic agent to customer chat originally worked fine. > > **Inconvenienti**: The fact that core things didn't work. It was always a struggle. > > The core functionality doesn't work despite all their promises. My experience with Applozic / Kommunicate started well and then I was progressively more and more disappointed. Simply put - the software doesn't do what it says it will do. We had issues with the web dashboard not showing the same conversations as the mobile app version. With chat histories not showing. With assigned chats not appearing in the assigned conversations tab. With documentation not being up to date for integrations. We started on the free and were about to progress up to paid plans, but if the core functionality doesn't work then why would we? The whole experience is disappointing, especially after we spent a lot of development time on our side getting things right. It was then further soured with the attitude of the \[SENSITIVE CONTENT HIDDEN\]. Very curt and non customer friendly, despite being the opposite at the start in his early days. And then his staff's willingness to help and customer support were very poor to match. I wished things would have worked out, but this is not a company I would recommend. ----- ### "Impact for our first project using Kommunicate" — 4.0/5 > **Sergey** | *2 gennaio 2020* | Marketing e pubblicità | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way. > > **Inconvenienti**: It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ... > > The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before. ----- ### "Best Chatbot Management tool." — 4.0/5 > **Yasiru** | *2 settembre 2019* | Software informatici | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly. > > **Inconvenienti**: So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease. > > Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable. ----- Pagina: 1/3\ Avanti: [Pagina successiva](https://www.capterra.it/software/172677/kommunicate?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/172677/kommunicate) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | ----- ## Dati strutturati