Uphance

Uphance Review

Commenti: Excellent program, excellent service.

Aspetti positivi:

Uphance is very easy to use and has streamlined our business significantly. We operate 3 companies under one roof and Uphance manages this seamlessly from one login and a single database.

Aspetti negativi:

It often takes a very long time for new ideas to come to life. Some functions are slow and need work, but fortunately the Uphance team are always working to improve.

Uphance evaluation

Commenti: I have a Great experience and would recommend to everyone

Aspetti positivi:

Customer service, people are there listening and assisting.

Aspetti negativi:

Hard to say, since they continuesly continue to add new features

Streamlined our business

Commenti: For someone who is a creative brain and not analytical I was challenged getting my head around the system to begin with, however, the customer service and training is very thorough and a massive amount of patience given. I now am enjoying using the system and have highly recommend it to others.

Aspetti positivi:

Working with this system has been an absolute Godsend! The automation from customers placing orders online, confirming is automated to the customer and making a production order, shipping, picking packing is simplified. Emailing the invoices from the system to customers where they can pay online gives an overall professional image for our company.

Aspetti negativi:

We've had to have some customerization within the product management and ordering which is great, however this has not linked in to the production orders, so we still have to go outside of the system to make production orders - so we're doing this twice. In the system, it is very quick, it would be great to only have to do it once.

Uphance Apparel Software

Commenti: excellent - take the time to learn the system and reach out for support they are very very helpful

Aspetti positivi:

Its a very flexible system to use with lots of functionality

Aspetti negativi:

Reporting can be a little slow, especially creating a line sheet report

Great for new brands!!

Commenti: Has been great for streamlining our business and take us to the next level as a brand!

Aspetti positivi:

This has everything we need for wholesale and D2C. They are always quick to help with training!

Aspetti negativi:

Little glitches here and there but they always sort out!

Great product, awesome team

Commenti: Uphance was the perfect solution for our customer. Best technical support we ever experienced.

Aspetti positivi:

Modern APIs, easy integration with Shopify, easy integration with our partner's WMS.

Aspetti negativi:

Import of the catalog was not as easy and quick as expected.

Great Software

Commenti: Easy and friendly. a few obstacles to overcome with new way of doing things but customer support has been amazing and fixed everything questioned.

Aspetti positivi:

[sensitive content hidden] has been an amazing help. Customer service is top quality.

Aspetti negativi:

some integrations with other platforms can be slow

Superb team

Commenti: Overall experience is really superb and also the chat function and team efforts from them are really great. They will solve asap or are ready to standby to help.

Aspetti positivi:

Product is really friendly to use. Also the integration to this system was done very smoothly. The team which is helping 24/7 with any question you will have. They will help you out directly and/or will make for you.

Aspetti negativi:

I'm missing a good connection with b2b-shop.

Uphance B2B Showroom platform

Aspetti positivi:

I like its ease of use, especially in these changing times when customers need more and more information about our products online. Uphance has helped our business grow without question this year by having a good user interface for our clients, resulting in more purchases as well as automatically doing all those back end tasks that we had to do manually previously, speeding up the process so that more customers can purchase our products. We found our account interface easy to navigate, it has great integration with other apps such as our accounting package Xero and our online site with Shopify, but most of all its feature rich content (Billing, production costs etc) which in my opinion compared to other B2B's gives great value for the price.

Aspetti negativi:

There are always things to improve as the industry and online sales develop, but compared to other B2B platforms Uphance seems to be at the forefront of B2B development, offering us all we require to sell our wholesale products online.

Complete ERP with B2B Wholesale Portal

Commenti: I have been using Uphance for about two years for our t-shirt brand. It helps with sales orders, invoices, inventory and production. The b2b wholesale web portal and mobile app for sales team are extremely useful. It has helped us improve processes and keep everything running smoothly

Aspetti positivi:

It is a complete package. I get everything to run my operations without needing different software packages.

Aspetti negativi:

There are no cons that I can think of. It is perfect for my needs.

Excellent customer service

Commenti: I have used Uphance as a womens fashion apparel wholesaler/importer for almost a year having previously used the Trade Gecko platform. What drew me to Uphance was the Showroom (B2B) platform and ability to make customised linesheets. The functionality is very good, the visual layout is excellent. It is not overly complicated, simple to navigate around and find things easily. I am incredibly impressed with the customer service, they answer questions promptly and find solutions or let me know when a development is underway and how long it will be until a new upgrade will occur. It has taken me about a year to feel fully comfortable with the overall use of the platform, I am still learning everyday and I do find the tutorials good. Without a doubt though I know I am never alone and always within a few hours, due to the time zone difference I will have a response to a question and a solution, which is so fantastic, so I highly recommend.

Aspetti positivi:

I love the customer service; it is prompt and professional. Also, how easy the software is to navigate.

Aspetti negativi:

I don't like that some of the tutuorials refer to stitchtex and are outdated. Also that some functions such as creating line sheets ordering could be easier.

Uphance, great for wholesale in fashion

Commenti: Since we use Uphance our way of working became much more organised and structured.
Every employee has access to the info they need and nothing more.
We save a lot of time thanks to many features built in this system: reports are made very fast and easy and can be downloaded in different formats. Invoices can be send automatically. Our info (product-, stock- , etc) is always accurate and up to date.
Features are endless and way to many to mention all. But if you decide not to use some, you can switch them off, so employees don't see them. This way the system stays 'clean' with no excessive expandle menu's, data forms or info you don't need or want to use.

Aspetti positivi:

All of our staff say it is easy to use and they can find information that they need fast. For us the integration with Shopify is important as we have our own webshop. This works great! Uphance offers even more features than we use. It is a very complete system. I also want to mention customer support. Uphance has a great team standing by to answer all of your questions and offer help if needed. They respond really fast and they have knowledge of the system.

Aspetti negativi:

Not a con, actually a pro is the Uphance mobile sales app. Our sales agents have this app installed on their iPad's to create sales orders when they visit customers. However, this feature could use some improvement. It feels like the app is offered by Uphance as something 'on the side'. It feels incomplete and misses functionality. For example: brand can not be selected, though this is required when you want to create a sales report sorted by brand. This can later be added in the desktop version but would be much easier to do in the app itself. Or maybe (if possible) add a signature feature to the desktop version.

An incredibly robust platform that meets all my apparel sales order, production and scheduling needs

Aspetti positivi:

When I discovered Stitchex, I was skeptical about whether it would meet all my needs but, almost immediately, I found solutions to the issues I was having. Not only that, but things became more streamlined and coordinated than they ever were before. Each of my seasons can now be organized in one place that is easily searchable, in addition to being able to input inventory levels for all products. I can also search and maintain records for my customers, suppliers and manufacturers and you'll notice right away that the platform is designed to be user-friendly and intuitive. I especially love how systematic it is in terms of giving me my cost of goods each season versus sales, gross profit and margin percentage. The reports function for SKUs, products and seasons gives me valuable data to determine what directions to take with each subsequent season, so my collections become more refined from a sales perspective. Most importantly, I could stay on top of invoicing and delivery deadlines at a glance, while juggling sampling and production. Creating customized linesheets for different buyers takes seconds rather than hours. A really nice feature is being able to attach documents to sales orders, so when my reps send me scanned order forms or handwritten orders from trade shows, I can append them to the sales order as a point of reference and for record-keeping. Just as crucial, management is incredibly responsive to client inquiries and requests.

Aspetti negativi:

To be honest, I haven't encountered any cons and I've been a subscriber for a few years now. When I have found things that could be improved or enhanced, I make suggestions that would help my business run more smoothly and each of them have been promptly integrated into the platform. This includes the ability to download linesheets without prices showing, which isn't always necessary for all audiences, like prospective new manufacturers or buyers in countries that use a different currency; the capacity to combine products from different seasons into a single order, allowing me to compare sales statistics of products from different seasons; and the option of subscribing to a discounted annual subscription, rather than a monthly one. On the extremely rare occasion where I've encountered a glitch or just had a question, the Stitchex team has responded to me the same day or has repaired the issue within 24 hours. There are also handy integrations like, for instance, WooCommerce, Shopify and Xero, which are time-savers that keep everything synced in terms of inventory management and bookkeeping. I can't see how I'd outgrow the platform since it tends to expand with my business and new features are being integrated all the time. Now that my wholesale buyers can log in on their own to view my linesheets for each season and place orders directly, that's a real game-changer.

User Friendly & Great for Wholesale

Aspetti positivi:

Uphance is incredibly user friendly and offers great UX. Our team uses Uphance for wholesale ordering and inventory management which has helped make our team and business more efficient. Not only have we saved time and money with Uphance by streamlining our processes, but the online showroom application was a huge asset this year. Not to mention the customer service is by far the best I've experienced with any software.

Aspetti negativi:

Sometimes there aren't always help guides for troubleshooting when needed, but the customer service team is always so quick to respond, it hasn't been much of a problem.

Great platform for our Comfyballs brand

Commenti: Keeps us in control over our products, stocks and B2B orders

Aspetti positivi:

Easy to use, responsive in terms of API flexibility, great customer service

Aspetti negativi:

We would probably set up our SKUs/colors/sizes a little bit differently than what we did initially if we were to implement Uphance now, as we have increasingly learned more about how Uphance works.

Uphance B2B Showroom platform

Aspetti positivi:

In a world where buyers are increasingly using the internet to purchase B2B products Uphance has been invaluable to our workflow, production line, receiving orders, managing stock and shipping items. The ease of use is great, it has connections to other apps such as Shopify and Xero and is feature rich for a price other companies want to charge a lot more for.

Aspetti negativi:

Honestly there is so much in the back-end that can help our business grow we are only just scratching the surface so it is hard to find anything negative to say. For our company it has everything we need.

My favorite ERP so far

Commenti: Very happy! Would definitely choose Uphance again if I had too.

Aspetti positivi:

Very easy to set up, modern looking and almost self explanatory, once you play around and navigate for a few hours, you definitely understand the easy logic. I can set up, follow my product, easily connect with Shopify and Quickbooks, and the support is very efficient. They sometimes even answered immediately on a Sunday. I really like working on Uphance

Aspetti negativi:

I don't believe they are a lot of customizable areas but I haven't needed that yet.

Very good software for managing your own brand sales, inventory and production

Commenti: Smooth

Aspetti positivi:

Easy to understand, ergonomic interface, import/export features and a very good customer support. Good integration with Shopify. Great online showroom feature.

Aspetti negativi:

Some production features are missing (but the software is in constant update)

Long time user

Commenti: I have been using Stitchex for over 6 years now and have been seeing steady improvements over this time. I've tried out a lot of other ERP style softwares and none came close to the type of usability provided by them. Their support is also awesome. Definitely recommend.

Aspetti positivi:

Very easy to understand and use. Clean interface and excellent support team.

Aspetti negativi:

The reporting leaves a bit to be desired.

Super service and helpdesk

Aspetti positivi:

Thanks Uphance for the excellent service and support with the best helpdesk ;-) It's easy and efficient working with you guys.

Aspetti negativi:

It's perfect on everything. I have what I need for my business.

Very good customer service

Aspetti positivi:

It's easy to use, also we have been using the Uphance platform in the last six months and the customer service is very good with fast answers and jumping into calls if it is necessary to help us to move forward over the doubts or informations we need as new users.

Aspetti negativi:

The integration was little bit difficult, but they provide a really good assistance during all the process and after.

We found our ERP !

Aspetti positivi:

We can manage every step ouf our product and collection, from proto to consumer in on platform ! We earn time and money each day ! esay to plug on Shopify

Aspetti negativi:

The Showroom need to be improved but it's already under development.

Great Support

Commenti: Amazing, quick, online support. Continuously providing solutions.

Aspetti positivi:

User Friendly / Amazing online support Nothing Yet!

Aspetti negativi:

Nothing Yet!