OpenTable

Pessima

Commenti: Azienda che non rispetta il cliente

Aspetti positivi:

Azienda che non rispetta il clienti avrei altro da dire

Aspetti negativi:

Azienda che non rispetta il cliente avrei altro da dire

Best app for restaurants reservations

Aspetti positivi:

It's easy to search and schedule reservations, the platform works very fast.

Aspetti negativi:

There are some features that are not than intuitive in the navigation like canceling a reservation.

Good reservation software but not pricing friendly

Commenti: The software serves its purpose adequately, allowing customers to easily spot my restaurant's name on the list. It doesn't bring much joy or disappointment, but it is primarily intended for marketing purposes. The overall experience is moderate, with no significant highs or lows.

Aspetti positivi:

The reservation software is commendable in terms of functionality and features. However, it may not be particularly accommodating in terms of pricing.

Aspetti negativi:

The cost of utilizing it is rather steep, especially considering its sole functionality of making reservations.

I wish all restaurants used OpenTable

Commenti: Overall I would rather use OpenTable rather than calling a restaurant. The user experience is amazing.

Aspetti positivi:

Ease and efficiency of booking a table. Immediate feedback. Rewards program

Aspetti negativi:

Rewards program is small and hard to achieve benefits. I also wish each restaurant would participate to be a one stop shop.

OpenTable Feedback

Commenti: It feels like it is a necessity for restaurants to have this platform in order to succeed and OpenTable takes full advantage of it by squeezing as much as they can with monthly fees as well as per person booking fees.

Aspetti positivi:

Ease of use for both customers and restaurants. Dominates market share for booking reservations.

Aspetti negativi:

Very expensive with variable cost depending on bookings from OpenTable platform versus the restaurants own booking networks. Huge market control makes it almost impossible to succeed as a restaurant if you are not using them. No clear or transparent way to accurately sort what reservations were made through OpenTable and what weren't when invoicing. There is no option to rate diners the same way as restaurants are reviewed so you can select the best customers and decline and the rest during busy times.

Convenient and Reliable, with a Few Minor Glitches

Commenti: Overall, I’ve had a positive experience using OpenTable. It’s my go-to for making restaurant reservations, especially when I’m exploring new places. The convenience factor is high, and the app generally performs well. There are minor hiccups from time to time, but they’re not deal-breakers.

Aspetti positivi:

OpenTable makes it incredibly easy to find and book reservations at a wide variety of restaurants, often with just a few clicks. The user interface is intuitive, and I appreciate the ability to read reviews and see real-time availability. It’s also convenient to manage reservations and make adjustments on the go.

Aspetti negativi:

While the platform is generally reliable, there have been occasions when I arrived at a restaurant only to find that the reservation hadn’t been properly communicated or confirmed on their end. Also, some of the lesser-known or smaller restaurants aren’t available on OpenTable, limiting options in certain areas.

Sisserou's Restaurant

Aspetti positivi:

The POS integration and that it is widely used by patrons as a go to reservation source.

Aspetti negativi:

Would like more customizable reporting features on the back end and shortcut features on the floorplan view for hosts. We used Yelp prior to switching to OpenTable and their user interface for hosts had more shortcut features that our hosts do miss.

Good but $$$$!

Aspetti positivi:

Customer service is always spot on and helpful.

Aspetti negativi:

Cost to run promotions is too high. If I pay $7.50/pp, I lose money.

Wouldn't use it if I didn't have to

Aspetti positivi:

Some elements of the platform are intuitive and easy to use. Pacing controls work pretty well, but I don't like much else.

Aspetti negativi:

I spent years avoiding using OpenTable because I take issue with their pricing structure. In 2022 our brand mandated its use, so we made the switch. There are a handful of useful features but I have largely been unimpressed with it. I dislike that each device you use it on has different functionality -- I feel we should largely be able to do the same things on the mobile app that we can on an ipad or a PC. It makes things more cumbersome than they should be. I still take issue with their pricing structure as we operated our business for nearly 20 years using platforms that do not have a per-cover charge. And for the price we should have more robust messaging (SMS), better automated confirmation processes, and we should be able to take a credit card guarantee via our local website booking widget without having to pay the per-cover price (this is an issue with their API and I have not been given any timeline of a fix). Overall I'm largely unimpressed, just as I always expected to be.

OpenTable: Easy and Fast Reservations

Commenti: Overall, I use OpenTable frequently and always have a pleasant experience.

Aspetti positivi:

I love how quick and easy it is to schedule a reservation.

Aspetti negativi:

Nothing--very easy to create, change or cancel a reservation.

Simple and Gets the Point Across

Aspetti positivi:

I enjoy how simple it is for users and gets the point across quickly when trying to make a reservation.

Aspetti negativi:

I wish it would give you a live waitlist option like Yelp does, but overall not a bad service at all.

Open table

Commenti: Good, phone interactions have been more difficult when needed things adjusted they used to do it, now walk you through it, some times ain’t got the time

Aspetti positivi:

Control flow of restaurant, pacing, mobile phone app connectivity

Aspetti negativi:

The cost was initially enormous, but came way down when renegotiated we were going to switch to tock or other

OpenTable did more harm than good

Commenti: It was terrible. Our issues were never reserved which created massive problems for us

Aspetti positivi:

It offered a reservation system that we wanted to use to manage seating.

Aspetti negativi:

It was never accurate. Our times didn’t correlate to the actual reservation times. Customers reservations were not populating on our side. It was a disaster and I would like to get the money wasted back

Awways room for improvement

Commenti: I am satisfied with the service.> I have been using the product at my restaurant since early 2000.

Aspetti positivi:

Customer service is good. Immediate access to reservations.

Aspetti negativi:

Build a better Google Mobile Platform ( for Pixel Phones ) Improve the Table availability in shift settings. ( difficult to understand) . The review should show the reservation

Great product

Aspetti positivi:

Ease and the customer facing ability to get your restaurant reservations.

Aspetti negativi:

It should have a profile for restaurants that are not on it to really show the maximum dining options

Opentable helps streamline restaurant operations and enhance guest experience

Commenti: OpenTable has been a game-changer for my client's restaurant. Its restaurant management and reservation management features, coupled with its commitment to enhancing the guest experience, make it a key part of my client's operations.

Aspetti positivi:

From managing reservations to optimizing seating arrangements and tracking guest preferences, OpenTable simplifies every aspect of running a restaurant for my clients. Everyone can easily view and manage reservations, ensuring that we can accommodate guests efficiently and effectively. And waitlist management/table status updates enable us to minimize wait times.

Aspetti negativi:

There is nothing I dislike about Opentable.

OpenTable User

Commenti: Very positive, making something that can be a hassle easier

Aspetti positivi:

For me, the best bit is being able to book something then easily change the booking. Plans can often change last minute and its always so hard to get through to restaurants during their open hours, and when you do, most times you cant hear! This takes that away and makes it easy to change or cancel with a few clicks. I also like receiving email confirmations/reminders

Aspetti negativi:

Weirdly, ive has situations where open table has said that there is no space/reservations available however when I call, I am able to get a booking.

Open Table For The Win!

Commenti: So far our experience with open table has been great. Plea t if training, plenary of excellent communication and plenty of new business. The ability to make notes about our customers needs, wants, likes and dislikes is a great tool. Tracking our reservations is obviously very helpful, seeing our calendar booked out is wonderful, and gathering customer details for future communication and business is also a huge bonus.

Aspetti positivi:

We live in a small area and not a lot of restaurants use Open Table (assume due to the cost), so right off the bat this system is a win for us because it’s a tourist town. People come from other areas and are used to using this platform, so to be one of the few restaurants that’s available to make reservations is an incredible opportunity for us. It’s organization and marketing in one. We covered our monthly subscription in 1 night of use.

Aspetti negativi:

No complaints so far! We are new to using this system, but so far the training has been great, as has the business we’ve received using the system.

Make Your Reservations Now

Aspetti positivi:

I love the ease of making reservations. You can book in advance or find reservations same day depending on availability. It is easy to use and I love to utilize it for busy restaurants.

Aspetti negativi:

Not every restaurant is a member so sometimes there will be a place that does not utilize OpenTable and you have to make a reservation elsewhere.

Easy to use

Aspetti positivi:

It does generate leads and has many features regarding timing, merging tables, turning on and off dining areas.

Aspetti negativi:

It can get expensive. $250 per month for service, $1 (or more) for every diner booked from OpenTable

Great Option for Reservation Making

Aspetti positivi:

The application is very easy to use and gives instant awareness of what is available.

Aspetti negativi:

Nothing negative about Open Table. I wish all restaurants used it.

Opentable is amazing!!

Aspetti positivi:

I like that I can just get onto my phone and make a reservation super easily. I’ve never had an issue.

Aspetti negativi:

Like I mentioned before, I’ve never had any issues with this software. It’s super helpful

OpenTable for your business meeting reservations is great

Commenti: Overall experience has been great, especially for a free app!

Aspetti positivi:

I use it to reserve restaurant locations for business meetings. Super convenient from cell or computer and can share with the other team members in attendance

Aspetti negativi:

If you change a reservation, it sometimes takes a bit to get caught up and not send you reminders for that original date of the event

It does draw a new crowd

Aspetti positivi:

A new customer base appears! It allows the consumer to book restaurants from their app quite easily.

Aspetti negativi:

It does cost some money to bring those customers in.

My Take on OpenTable

Commenti: My overall experience with OpenTable is nice. I enjoyed using this app and I like it when I get reservations and places to go to eat.

Aspetti positivi:

What I like about OpenTable is that I can reserve a table, view places to eat, find cuisines, enjoy, and meet people. Also, to view the menus, specials, and promotions, and see OpenTable's rewards systems.

Aspetti negativi:

There is not much I dislike or hate on OpenTable so far but it's fine and nice so far. So far, so good for me when it comes to OpenTable.