Upvio

Not only a great scheduler, but a great company to work with

Aspetti positivi:

We use Cogsworth for scheduling patients and have integrated it into our patient booking. Cogsworth supports a number of teleconferencing solutions for virtual appointments and allows for customization of just about every single thing the customer will ever see from you. I absolutely love the instant SMS texts when a new appointment comes in. [SENSITIVE CONTENT HIDDEN] of the company, is probably hands-down the nicest and most personable customer service representative I've engaged with. Whenever we needed some new feature he had his development team crank it out in literally days. That kind of flexibility should cost thousands of dollars but is something the Cogsworth team does to always constantly be improving their product. The developers are super fast to help customers out as well and I never once felt like we weren't an important customer. The software is easy to run for multiple businesses and is easy to engage with for Staff members. Cogsworth is that one software that really captures just about everything you would need in a scheduler in one product. They just added a brand new feature to put customers on the calendar that haven't completely finished payment, which is absolutely brilliant as sometimes customers will abandon the process when it comes time to pay and may need some additional convincing to complete their appointment.

Aspetti negativi:

It is clear that their software is growing at a fast pace and they have added tons of great features to Cogsworth even over the short time we've been with them. Picking negatives is tough, but if it's something I had to say I liked least I would say that they could probably take a step back and look at all of their features that they've put together and reorganize the menus a bit to align with their current product offering better. At the end of the day I'd rather have the features than not, so this is nit-picking. They offer both Stripe and Paypal payments, but I would also like to see one more payment method like Square (as Square is HIPAA-compliant).

Great- I am so happy I found it!

Commenti: I love it. This is the second software- after airtable- that I couldn't live without.

Aspetti positivi:

I absolutely love Cogsworth- I tried Calendly before and hated it. The pricing is similar, but I find the UI so much more intuitive than Calendly's. I especially like the "generate email signature" feature. It has saved ua a lot of money, because we originally wanted to hire someone to do signatures for us.

Aspetti negativi:

Some integrations aren't as flawless as google cal or zoom- especially ms teams (which we tried before zoom; but this might as well be ms teams, not cogsworth), but we found a way it works for us.

Poor support and complex system ad-on charged

Commenti: On sending complaints to Cogsworth regarding the complexity of setups and services not working. Quick to jump on for extra money 99$ to provide support. For any business ecosystem to work there must be a level of support provided even just through a help desk on the platform, to troubleshoot even those who have been trained. As management, when I complained my subscription was canceled even though the subscription had 4 months left with only 7 days notice. I think as a business be careful with such behaviors, as it will have great cost implications. I will most likely recommend going for a business with a better-developed support service and professional manners and processes in dealing with complaints.

Aspetti positivi:

My customers found the booking system useful.

Aspetti negativi:

Poor support, complex setup, and calendar integrations. Very expensive add-on services. Poor training materials and uses. Very unprofessional staff to connect with.

My GO-TO Appointment tool!

Commenti: A joy to use! Cogsworth allows me look very professional when my clients need to schedule some time.

Aspetti positivi:

Cogsworth is feature-pack and so intuitive to use. Some of the features include multiple services, calendar integration, payment, buffer times, ability to select different types of meeting locations (physical location, online, etc), group bookings and the list goes on! In addition, I love how intuitive the tool is! It's easy to get setup and running FAST!

Aspetti negativi:

Honestly, there's really nothing I don't like about the software! The founder is open to suggestions and feedback and has implemented a lot of things based on feedback!

Fast and easy scheduling tool with a wide range of applications

Commenti: I am a consultant helping other business with digital strategy. I often recommend and implement solutions. I did several demos with bigger players before finding Cogsworth -- and never looked back. Have completed one implementation using their SaaS model and expect to do many more in the future using that approach and their API.

Aspetti positivi:

Agile team making continual improvements to the service. Easy to implement and learn. Company does an awesome job listening to its customers. End user experience of booking an appt.

Aspetti negativi:

We found a few bugs, but were thrilled to see all of them fixed within a couple days of reporting them.