Chi utilizza HarmonyPSA?
Servizi IT e società di consulenza, MSP e ISV con modelli di fatturazione complessi alla ricerca di un sistema consolidato per automatizzare i processi aziendali, migliorando l'efficienza, l'accuratezza e la visibilità.
Cos'è HarmonyPSA?
HarmonyPSA supporta l'intero ciclo di vita di un'azienda, dalla generazione dei lead al rinnovo dei contratti. Progettato e realizzato specificamente per le aziende di software e servizi, automatizza le funzioni aziendali in un'unica piattaforma ed è disponibile nel cloud su qualsiasi dispositivo.
Dettagli su HarmonyPSA
Harmony Business Systems
http://www.harmonypsa.com
Fondata nel 2007
Panoramica dei prezzi di HarmonyPSA
HarmonyPSA non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di HarmonyPSA è disponibile a partire da 55,00 USD/mese.
Prezzo di partenza
55,00 USD/mese
Visualizza dettagli sui prezzi
Versione gratuita
No
Prova gratuita
Implementazione
Installazione eseguita - Mac
Cloud, SaaS, Web
Installazione eseguita - Windows
Dispositivi mobili - iOS nativo
Dispositivi mobili - Android nativo
Formazione
Di persona
Live Online
Webinar
Documentazione
Assistenza
Orario lavorativo
Online
Caratteristiche di HarmonyPSA
Prodotti alternativi
Prodotti di successo
Recensioni su HarmonyPSA
Stai visualizzando 5 di 18 recensioni
Shawn mcgee ,.
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Valutazione complessiva5/5
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Facilità d'uso4/5
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Caratteristiche e funzionalità4/5
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Assistenza clienti4/5
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Rapporto qualità-prezzo5/5
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Consigliato
- Fonte della recensione
- Data della recensione: 22/5/2019
"Flexible with strong APIs"
Commenti:
The combination of Salesforce and ServiceMax was such a bad fit for us. Many of our processes had to be done outside of the system and we were losing valuable information. Also, when we had a problem, we had to "get people together" to gather all of the facts before we could answer the questions needed to solve issues since all information was spread out.
Using Harmony, we can keep track of multiple quotes, even though we follow a very different sales process from most companies and all this information is available without someone needing to key it into Salesforce after the fact.
Vantaggi: The ease in which we can configure this to our workflow and not have to change our business model to fit the product as well as the ability to use the APIs.
Inconvenienti: Limitations in the ability to customize screens for end-users. Some employees get confused when confronted with fields and choices they do not use.
- Fonte della recensione
- Data della recensione: 22/5/2019
Dan H.
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Valutazione complessiva5/5
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Facilità d'uso5/5
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Caratteristiche e funzionalità5/5
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Assistenza clienti5/5
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Rapporto qualità-prezzo5/5
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Consigliato
- Fonte della recensione
- Data della recensione: 23/5/2019
"HarmonyPSA is a modern, agile PSA with all the features and great support."
Commenti: We are using HarmonyPSA for Managed IT services. The CRM, service desk, sales, purchasing, billing, invoicing, asset management are all important to us. We used homegrown solutions for 20 years before we finally found a 3rd party solution that addressed all our requirements.
Vantaggi: A modern, powerful service desk is a priority for us. HarmonyPSA was literally the only PSA we found that met our requirements. Sadly, the simple question, "Can we put HTML in ticket comments?" eliminated almost the whole pack of PSA solutions out there, including the industry leaders. HarmonyPSA uses a modern technology stack and a responsive web design so it works on all devices and screen sizes. Their contract management handles all our recurring billing, including the edge cases. The sales, quoting, and purchasing features are flexible and built with plenty of approval and release stages to facilitate an organized work flow and delegation of duties amongst our team. Dynamic URL links and editable HTML templates make customization and integrations possible. They have a relatively small team, but their staff is intimately knowledgeable about the product, and any support requests are fulfilled quickly.
Inconvenienti: Documentation and help videos could be better. I get the impression it's not a priority as they are growing and adding features so quickly. We're in the US and HarmonyPSA is headquartered in Britain, so we had to deal with the time change while onboarding.
- Fonte della recensione
- Data della recensione: 23/5/2019
Utente Verificato
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Valutazione complessiva1/5
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Facilità d'uso1/5
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Caratteristiche e funzionalità1/5
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Assistenza clienti1/5
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Rapporto qualità-prezzo1/5
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Consigliato
- Fonte della recensione
- Fonte: GetApp
- Data della recensione: 8/3/2019
"The PSA you that will steal you money"
Commenti: Nothing more than a group of used car salesman. Bait and switch is the name of the game for this software company. Stay as far away as you can.
Vantaggi: The GUI is good looking and you will be told all the features it has and things it can do.
Inconvenienti: This is nothing more than VaporWare. Looks good during the sale but after you sign up there is nothing for functionality. Integrations are all import based. Support is extremely lacking. Training and implementation the implementers dont know how to do. The owner knows nothing about customer support or service just about trying to get rich quick.
- Fonte della recensione
- Fonte: GetApp
- Data della recensione: 8/3/2019
Jason V.
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Valutazione complessiva5/5
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Facilità d'uso5/5
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Caratteristiche e funzionalità4/5
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Assistenza clienti5/5
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Rapporto qualità-prezzo5/5
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Consigliato
- Fonte della recensione
- Data della recensione: 15/4/2020
"WAN Dynamics Harmony Review"
Commenti: We are now running our entire company on Harmony, and we have been able to reduce costs by rolling the third-party systems we were using into it.
Vantaggi: Harmony PSA is easy to use, and has very nice time tracking, billing, process flow and order management features. It enabled us to implement a company-wide Operational Support System that fits our every need.
Inconvenienti: It took a bit of time to integrate with our existing processes.
- Fonte della recensione
- Data della recensione: 15/4/2020
Natalie T.
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Valutazione complessiva5/5
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Facilità d'uso4/5
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Caratteristiche e funzionalità5/5
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Assistenza clienti5/5
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Rapporto qualità-prezzo4/5
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Consigliato
- Fonte della recensione
- Data della recensione: 18/4/2017
"HarmonyPSA intergration into our company"
Commenti: We wanted a system that integrated the whole company. We were disjointed and our systems were hindering our progress rather than aiding us. So we wanted to be on a one-solution system that allowed us to work as an IT Helpdesk but also as an accounts team eliminating some of the stresses of recurring billing and a sales department that was spending time completing manual quotes with potential errors. We trialled Harmony and a competitor after doing lots of research into products that would best suit our needs. We chose Harmony as it felt like the best fit for our needs and ticked a lot of boxes. In particular being able to sign agreements and orders online allows us to have a clear audit trial and stops things getting missed, the recurring billing schedules means that manual invoices every month of the same items are no longer created and the Helpdesk can operate a self-service portal where customers can check on tickets and assign their own priorities to tickets and bring automation onto many of the roles. The support we have received, in particular from Steve, James and Simon has been fantastic and really helped out whilst I have been implementing the system. They must be sick of all my emails constantly asking them questions but they are always really friendly and happy to assist. We can already see an improvement to the time spent in Accounts to a point where it is saving hours per day. In Sales, it has had a massive impact on how quotes are sent out. Giving a true reflection on costs and profits and the Helpdesk has a lot more autonomy to hand so that simple tasks like email templates or how to guides can be quickly and easily sent to a customer. There has been a lot of time spent implementing but so far Harmony is a great addition
Vantaggi: The software fits the whole company rather than just a department giving a full overview to the company. The cloud solution means we can access it anywhere and is mobile optimised to be used on the go.
Inconvenienti: As the product is an off the shelf solution, there are limitations to what the software can do but we have made adjustments and work arounds to implement into our company.
- Fonte della recensione
- Data della recensione: 18/4/2017
