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Cos'è UserTesting?

UserTesting consente a ogni organizzazione di offrire ai clienti la migliore esperienza possibile mediante l'uso di informazioni di provenienza umana. La piattaforma di raccolta di informazioni umane on-demand di UserTesting consente alle aziende di ogni settore di prendere decisioni accurate in base alle esigenze a ogni livello dei clienti e alla velocità richiesta dalle esigenze aziendali. Con UserTesting, team di prodotto, esperti di marketing e dirigenti responsabili del settore digitale e dell'esperienza dei clienti creano rapidamente le esperienze corrette per ciascun destinatario, aumentando la fidelizzazione al brand e le entrate.

Chi utilizza UserTesting?

Team di prodotto, esperti di marketing e dirigenti responsabili del settore digitale e dell'esperienza dei clienti di ogni settore, tra cui vendita al dettaglio, servizi finanziari, assistenza sanitaria, B2B, tecnologie consumer e altro ancora.

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Hai dubbi su UserTesting? Confrontalo con un'alternativa popolare

UserTesting

UserTesting

4,5 (128)
250,00 USD
una tantum
Versione gratuita
Prova gratuita
39
5
4,4 (128)
4,5 (128)
4,4 (128)
VS.
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199,00 USD
mese
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Prova gratuita
22
Nessuna integrazione trovata
4,0 (7)
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Le barre di valutazione verdi mostrano il prodotto con il risultato migliore in base alla valutazione media e al numero di recensioni.

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Recensioni su UserTesting

Punteggio medio

Nel complesso
4,5
Facilità d'uso
4,4
Servizio clienti
4,4
Caratteristiche
4,5
Rapporto qualità-prezzo
4,5

Recensioni per dimensioni dell'azienda (numero di dipendenti)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Trova recensioni per valutazione

5
64%
4
24%
3
9%
1
2%
Alex
Head of Research
Utente LinkedIn Verificato
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Very easy to use and better than competitor platforms used.

5,0 2 anni fa
Sottotitoli in italiano disponibili nel lettore video
Refioe Billy
Refioe Billy
Freelancer (Sudafrica)
Utente LinkedIn Verificato
Scrittura e attività redazionali, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Usertesting is truly useful

5,0 2 anni fa

Commenti: It has been remarkably great, and I intend to continue using it, and I have even recommended it to some people, that is how fond I am of it.

Aspetti positivi:

The fact that I can earn $10 in a few minutes testing websites and working from home, in fact, I not only like Usertesting, but I am fond of it, and I have earned more than $ 50 from it and I could have made more money, yet I did not qualify for some tests presented to me, but I love it and it is not rocket science, anyone can earn from it, as long as you are able to utter common English, then you are good to go.

Aspetti negativi:

The one thing I dislike about Usertesting, is the fact that you won't always qualify for tests.

Alex
Head of Market & UX Research (UK)
Servizi finanziari, 51-200 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Alternative considerate:

Very easy to use and better than competitor platforms used.

5,0 3 anni fa

Commenti: Very positive experience, easy to use and the tests are often completed within 24-48 hours.

Aspetti positivi:

Being able to playback videos that include a view of the user's screen as well as a webcam view of their face makes watching the videos engaging. But the best thing is the ease at which you can set up tests and set quotas and screening criteria.

Aspetti negativi:

The dashboard playing back the data is a bit clunky and the data requires a bit of tidying up once exported into excel (data is presented across multiple worksheets and requires combining).

Utente Verificato
Utente LinkedIn Verificato
Beni di consumo, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione
Fonte: GetApp

User Testing is a scam

1,0 2 anni fa

Aspetti positivi:

I don't have any pros about User Testing

Aspetti negativi:

I paid $10,000 for quality testers and got fake testers that never tested before. I am reporting them to the BBB.

Samuel
UX Researcher (UK)
Telecomunicazioni, 1.001-5.000 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Alternative considerate:

Amazing tool

5,0 4 anni fa

Aspetti positivi:

I guess the tool overall is very easy to use, you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks. The team at Usertesting is also amazing and always willing to help out.

Aspetti negativi:

there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on.

Amber
Amber
President/CEO/Consultant/Speaker (USA)
Utente LinkedIn Verificato
Coaching e formazione professionale, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A Great Side-Gig Income Where You Can Use Your Laptop, Desktop, Tablet, iPad, And/Or iPhone

5,0 3 anni fa

Aspetti positivi:

I love the fact that that there are so many variety of test one can take in order to earn money. It's usually $10 a test, but the more you take the more it adds up. There are times when more compensation is offered, but again it's usually $10 per test; the rule of multiplication comes in when you use more than one device. With the opportunity to also use your own devices from home or remotely (as long as it's quiet in the background), you can use your desktop, laptop, tablet (if allowed), iPad, and/or iPhone. I believe drones can be used now, though I'm not exactly sure.

Aspetti negativi:

Two main disadvantages are that you're not going to qualify for every test. Some tests are based on region, age, gender, if you have certain devices, if you have a certain version software on the device, etc. That's given so it's best to keep your devices and software updated. When you're updating your devices and would like to get back to the test in order to complete it, that's where the problem lies. They should have it where you're able to return to the test in order to complete it.

Rajnish
Rajnish
Management Intern (India)
Utente LinkedIn Verificato
Ingegneria civile, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Best platform for website and app testing

3,0 3 anni fa

Commenti: My overall experience with Usertesting is excellent.

Aspetti positivi:

The best thing about usertesting is that it pays much better than other testing sites like utest or testlio. It pays 10$ for some simple tests which require just 10-15 minutes. There are some tests in which we need to attend live discussions and those tests pay 30-90$ which is excellent. Another thing I like about usertesting is that step by step instructions are given for every tests due to which it is easier for persons who are new to testing. Also, the payment gets processed within a week or 10 days. Apart from that, the User Interface of the desktop website and the app is pretty good.

Aspetti negativi:

The thing I dislike about usertesting is that the notification system is not good. In order to get new tests, one must keep the browser or the app open, else we miss the test opportunities. I find this thing quite annoying.

Rabindranath Robby
Rabindranath Robby
Usability and Functional Tester (USA)
Utente LinkedIn Verificato
Servizi di informazione, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

UserTesting Review

5,0 5 anni fa

Commenti: Overall, I like Usertesting's communication with testers who are using their app and website. They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website. I would continue to use their app and website. I just wish some of the crashes were fixed.

Aspetti positivi:

I like the app a lot. The design of the app is very sleek. The functionality works good where I do not have many problems with it when it comes to tapping on the menu or when I receive tests. I am able to communicate with Customer Support fairly fast and they are able to compensate when it comes to finding bugs at times. They also have an option where you can check to see other tests on the laptop / desktop which they can allow you to test multiple devices. You do get paid to take their tests and they are very good about giving payment. Though, it may take a little longer to receive at times.

Aspetti negativi:

There are times when the app takes a long time to open after receiving a test. There are other times while you are taking one of the tests which you received that there will be lag time for a minute when clicking on the plus sign. Once tapping on the plus sign on the app, it may freeze, and take awhile to get to another page they may request for you to use. Sometimes after you do that, the app crashes.

James
James
Director, Product Design & UX (USA)
Utente LinkedIn Verificato
Beni di consumo, 201-500 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Probably the best User Testing platform on the market, honestly

5,0 3 anni fa

Commenti: We're really easily able to add in a qualitative vetting layer in addition to our quantitative layer of measuring data and ensuring we're delivering products that meet peoples needs and ensure our success.

Aspetti positivi:

My favorite thing about user testing as a platform is its ability to generate insights in a short amount of time. The User testing team has built out an extensive network of testers all over the world to make sure that we can get access to those that are under our target audience and in a timely manner.

Aspetti negativi:

Occasionally we'll get a few participants who try to speed through and game the system by giving false responses to earn the incentive. This kind of thing is hard to control and is expected. The User testing team has always been good about swapping these sessions out to not impact our usage.

Zaiba
Zaiba
Freelance Data Annotator (India)
Utente LinkedIn Verificato
Internet, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
Fonte della recensione

The New Age Lottery

4,0 4 anni fa

Commenti: UserTesting is a great site to make side-income. If you live outside the US then it is much better, because the company pays you in dollars which would be easily a lot more in your currency. I would highly recommend UserTesting to those who are constantly on their laptops/desktops because all you need is to keep the site open and wait for the 'ding' sound while continuing with your work in the next tab. It is easy to understand and honestly fun to speak out loud about what goes out in your mind.

Aspetti positivi:

1) Your payment per test ranges from $10 to $60 depending on the tasks, the best part is that the tests are hardly going to take you 10-15 minutes to complete. 2) As a tester your opinions are taken into consideration by Multinational Companies, your opinions are valued here and hold some utility. 3) You will be given the opportunity to test multiple products and services, hence the tests are not monotonous, and its always challenging.

Aspetti negativi:

1) Waiting for a test could get really tiresome, because the tests are rarely available. The availability is so low that sometimes you can go an entire week without hearing 'the ding' sound on your laptop. 2) Qualifying for tests is another aspect in which most people lose out. You may be online when a test is available but it is not always possible to qualify for a test. 3) The UserTesting mobile app is not always going to pop-up with notfication when the tests are available. Infact, in my experience the app has never notified me about any tests. 4) Sometimes when you are qualifying for the tests, the survey stops in the middle because the test already has enough users to begin, which invariably leads to wasting the time you spent on filling out the form.

Erin
Erin
Marketing Consultant (USA)
Utente LinkedIn Verificato
Marketing e pubblicità, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Nice fun way to make a little extra money

4,0 3 anni fa

Commenti: I've had fun with it. Some of the evaluations I've done have been super interesting. It's nice to be able to share my feedback on the tools I use, even if the feedback is negative. It's also nice to learn about new tools that would be useful to me and my business.

Aspetti positivi:

I can take tests on my time. The evaluations that I've done for companies are interesting and I enjoy sharing my feedback. I like that I may contribute to making software better for the end user. I like getting paid for my reviews and feedback.

Aspetti negativi:

Sometimes I have tech issues with the mobile version. The interface for taking mobile tests is not the easiest in the world to use.

Marcellus
Delivery Driver (USA)
Fotografia, Lavoratore autonomo
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

User Testing Review...

5,0 2 anni fa

Aspetti positivi:

Awesome app which allows you to earn money reviewing app and web pages online. Great for Xtra money on the side. App works great and looks very nice.

Aspetti negativi:

Work can be sporadic and money can be low at first. More work and better payouts are suggested. Can go for weeks with little work. Low consistency.

Phong
Self Employed (Vietnam)
Software informatici, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

UserTesting Review

4,0 5 anni fa

Commenti: Things being what they are, is it going to supplant extraordinary client specialists? By no means. Is it going to be an incredible instrument that scientists can use in explicit conditions to make particular sorts of testing quicker and less expensive? Completely! Maybe the best contention for utilizing Usertesting.com is that you can bring it into organizations that aren't as of now doing any client research whatsoever. Whenever someone in your association says they don't have the opportunity or financial plan for client testing, chuckle twistedly and refute them.

Aspetti positivi:

There is no mediator. Extraordinary arbitrators are incredibly useful for client testing. Tragically, most undeveloped individuals are horrendous mediators. They lead, they clarify, they won't shut up… essentially they do all that you can envision to guarantee that you'll have a one-sided test. It is amazingly quick and modest. Client testing can be costly and tedious. Selecting alone can cost many dollars. Regularly, selecting firms need in any event seven days to arrange members, and you generally need to plan additional individuals to compensate for flake-outs and suddenly insane individuals. This is essentially false with Usertesting.com. Set up your test, pay a ludicrously limited quantity of cash per member, go out for a longish lunch, and return to finished recordings of individuals utilizing your item. It is extremely simple to share the recordings. Be that as it may, conveying a connect to online recordings of individuals utilizing the item immeasurably expands the quantity of individuals who will see in any event one client test. What's more, indeed, you could video tape or screen catch face to face tests, convert then to video, post them on a server and send the data to individuals, however this is simply a lot simpler.

Aspetti negativi:

I have not yet discovered a decent method to test models with Usertesting.com. At the point when I structure, I make extremely scrappy, fragmented mockups of items. Normally, these solitary disagreement one program, they have no visual plan, and huge pieces of them won't generally work or will utilize counterfeit information. I can manage these issues in a one-on-one meeting by clarifying that the models are not genuine, giving the member some assistance in territories where the model isn't great, or delicately reminding them not to focus on the visual structure. This isn't generally conceivable without a human mediator. Frequently, when I'm trying, I'll plan a break of a couple of hours or overnight between the initial scarcely any members and the last not many. This gives personal chance to roll out quick improvements to the model. Suppose that the main couple of meetings show a huge issue. By rapidly fixing that issue, I can get clients past the issue and locate the following most serious issue. Different occasions, I'll really change the conversation manage on the fly since something fascinating comes up, and I need to become familiar with it.

Utente Verificato
Utente LinkedIn Verificato
Internet, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Get the right users easily, but annoyingly

4,0 6 anni fa

Commenti: User Testing enables me to get in front of the right user provided you're crafty with how you screen your participants. I've used them to conduct usability testing, user interviews, and comparative UI research. It enables me to reach potential users that, for business reasons, I wouldn't have access to in order to conduct user research.

Aspetti positivi:

They make it really easy to get the right participants for your studies, mainly because they have such a large panel. Note-taking and tagging is fairly useful.

Aspetti negativi:

Their plans come with limits on the number of participants per study, if you want more participants per study you have to pay more. Instead they give you this annoying workaround where you can do an unlimited number of studies, which means you have to send them out in batches and then combine the data later, which can get tedious. When you need to replace a participant for one reason or another they make it a little difficult to accomplish. You have to either give the participant a bad rating or report an issue with the video. For such a common issue you'd think they'd have an option to directly replace a given participant.

Kristen
Product Marketing Supervisor (USA)
Software informatici, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

UserTesting Encourages a Consumer-Centric Mindset in Our Company

5,0 5 anni fa

Commenti: We primarily test our messaging and marketing materials through UserTesting, and we have found this platform to be essential to supporting iterative processes. Being able to test through UserTesting has encouraged our stakeholders to ask questions and contributed to stronger content overall. UserTesting also provides unmatched customer support through chat, phone, or email. The training provided by the online community and the support is exceptional when it came to launching our first tests through UserTesting.

Aspetti positivi:

UserTesting is intuitive and provides a multitude of templates for quick test deployments. It has changed the way our stakeholders think about qualitative feedback, and they frequently ask if we can test ideas through the platform. We have found that the participant pool is sufficient for targeting the exact participants that we are looking for, and the additional screener questions are easily customizable. The tools for creating highlight reels are easy to use, especially when it comes to assembling highlight reels through the available tagging feature. Plus, we have started to investigate the available integration with Slack to quickly share results.

Aspetti negativi:

Integrating UserTesting was difficult, as our stakeholders are primarily scientists that lean more on quantitative data. The metrics provided in UserTesting are not considered as a statistically significant sample size, especially since our license is limited to 5 participants per test. Now, however, UserTesting an essential part of developing our marketing materials. In addition, after witnessing the benefits of utilizing UserTesting during prototyping stages, our software teams wanted to join in and use the platform for testing during app development. The opportunity to test on mobile devices is exciting.

Utente Verificato
Utente LinkedIn Verificato
Software informatici, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

This is a great site to earn good money as a tester it's the most reliable site of all from this cat

5,0 3 anni fa

Commenti: It's been an amazing experience, not only because you can get a decent compensation but also you learn a lot about all sort of things it's not limited to what profession you have, the test are in general fun

Aspetti positivi:

It's easy to sign up as a tester: You must be committed to giving good and honest reviews by speaking your thoughts as you browse through the prototypes or surveys. As a tester is easy to identify what kind of user test is. You can even do a test from your phone

Aspetti negativi:

Sometimes the client prototypes fail. The recorder can cause problems, it's limited to use only in Chrome

Utente Verificato
Utente LinkedIn Verificato
Servizi e tecnologie dell'informazione, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Great little way to make a few extra $$...if you're sitting at a computer all day!

5,0 5 anni fa

Commenti: It's a great way to make a bit of pocket money on the side, if you're sitting at your computer for work all day anyway, and have a bit of flexibility to take a 10-20 minute break on essentially no notice. Overall the software itself is really easy to use. Even someone with little IT knowledge could probably figure it out with all the instructions they provide every step of the way.

Aspetti positivi:

The software itself is VERY easy to use. It has a lot of walkthrough instructions (even when they put out mandatory new releases and changes are made to the UI). They make it really simple to understand how to use it. Step by step instructions, and the UI is laid out in a very easy-to-use way.

Aspetti negativi:

Seems like it must be a resource hog. Every time I use it my fan starts running, the computer seems to heat up a lot, etc.

Utente Verificato
Utente LinkedIn Verificato
Marketing e pubblicità, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

Great tool for marketing

4,0 6 anni fa

Commenti: Overall, UserTesting works great for all types of marketing testings and projects. It won't disappoint you.

Aspetti positivi:

I use UserTesting's marketing solution to test campaigns (big budget ones) before launching them. For instance, I recently tested a funnel with UserTesting and tweaked it based on the feedback. The best thing about UserTesting is that it gives instant results. You can have campaign tested in less than a day. It is also helpful in improving customer experience on your website, landing page, or app onboarding. You can test pretty much anything as a marketer with UserTesting. They have a huge database of people who are willing to test and give you feedback.

Aspetti negativi:

It isn't recommended for time-sensitive marketing campaigns and projects. If you need user feedback on a very narrow campaign with tight scope, you won't find a lot of users and this will delay your project.

Kristin
Tester (USA)
Ricerche di mercato, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Testing websites

5,0 3 anni fa

Commenti: I love this software. I even use the app.

Aspetti positivi:

I like how easy and simple it is to navigate the site. I go through websites and tell my opinion on what needs to be improved, what needs to be different or if it is just right!

Aspetti negativi:

There is nothing that I do not like about this software, it works great.

Juan
UX Researcher (USA)
Industria alberghiera, 1.001-5.000 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

Easy to use and quick turnaround for research

5,0 5 anni fa

Commenti: I am helping my designers and product owners get feedback on new concepts, redesigns, or existing products.

Aspetti positivi:

The quick turnaround on studies is the best part about Usertesting! I am able to launch a study and get results in a few hours. It is also very flexible, you can bend the platform to your will.

Aspetti negativi:

The users on the platform tend to be "professional" testers. Profesional meaning that they do testing so much that you have to screen carefully if you are looking for somebody that is more like your typical user.

Risposta di UserTesting

5 anni fa

Thanks, Juan! We really appreciate the review!

Rahul
Marketing Student (India)
Marketing e pubblicità, 501-1.000 dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Best usability testing platform

5,0 3 anni fa

Commenti: My overall experience with usertesting as a participant is very good. I like this platform and participate in most of the usability studies only from this studies.

Aspetti positivi:

- Taking part in usability studies is very easy in usertesing. - The participants get paid in 7 days for the studies they took part in. - The participants get a lot of studies to take part in - The platform pays well in terms of money to the participants

Aspetti negativi:

- Customer support takes a lot of time to respond to queries.

Jose Daniel
Jose Daniel
Engineer (Costa Rica)
Utente LinkedIn Verificato
Produzione di apparecchi elettrici/elettronici, Lavoratore autonomo
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A side income tool that can imporve its test aligment function

3,0 5 anni fa

Commenti: Not very good, screening of the tests that they send you are not aligned to your profile so even if they assign you tests you are not able to do it because the test does not match your profile.

Aspetti positivi:

I like the fact that it helps you to get some extra income, and the process to get in is not that complicated, also the UI is friendly and easy to use, and the fact that you can test on your PC or mobile increases your chances if the tests are for you.

Aspetti negativi:

They do sent a lot of test, but even if you completed your profile, and they now the kind of test you are able to do, when having a new test they make a pre screening, and regularly the questions of the screening do not align with your profile, and then the test that they assigned to you, you can not do it because it does not align with your profile? is not that supposed to be taken into account when sending you the test? I have received lots of test and none of them 0, are aligned with my profile, I always lose the test on the screening, so there is something that is not aligned here.

Utente Verificato
Utente LinkedIn Verificato
Beni di consumo, 201-500 dipendenti
Ha utilizzato il software per: Più di 2 anni
Fonte della recensione

A great way to earn a little extra money

5,0 6 anni fa

Commenti: Its a great tool that is kind of fun and feels like your opinion matters.

Aspetti positivi:

I like how easy this software is to use. Its a great way to earn a little cash, by going in and answering questions about past experiences or testing out protoype websites.

Aspetti negativi:

Sometimes its hard to get a hit on a test that you are suitable for. And the app for the phone constantly has updates which is a bit annoying

Jenipher
Owner (USA)
Artigianato, Lavoratore autonomo
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

I almost 100% love this program.

5,0 5 anni fa

Aspetti positivi:

I was super excited to find Usertesting. When I first started a couple years ago, I was able to take a bunch of tests which I was super thankful for.

Aspetti negativi:

These days though, it's very hard to even get accepted. And I don't really love that the same test comes up like 10 times. It takes up too much time to sort through dozens of the same test I don't quality for.

Risposta di UserTesting

5 anni fa

Thanks Jenipher for being a valued tester! We love that you're finding UserTesting to be high quality and encourage you to continue providing outstanding feedback like you always do.

Jim
Jim
Lab Reseach Student, Belsham Lab (Canada)
Utente LinkedIn Verificato
Istruzione superiore, 2-10 dipendenti
Ha utilizzato il software per: 6-12 mesi
Fonte della recensione

A good legitimate company that always pays on-time for feedback

5,0 6 anni fa

Commenti: Overall, this company is very legitimate and I can vouch for it.

Aspetti positivi:

In my experience, User Testing has always paid monthly and on time in exchange for feedback.

Aspetti negativi:

They did delay the pay out date once - although they communicated this far ahead of time.

Utente Verificato
Utente LinkedIn Verificato
Industria mineraria, 10.000+ dipendenti
Ha utilizzato il software per: Più di 1 anno
Fonte della recensione

Nice

5,0 2 anni fa

Aspetti positivi:

Overall it's very straight forward and easy to use

Aspetti negativi:

I've yet to come across something that I dislike within this software