Genesis G4

Excellent Customer Service and Fairly Intuitive Software

Commenti: All in all, my experience was much more positive than negative, and I would recommend LRMS G4 software to other librarians without reservation. First-rate customer service and a knowledgeable and ever-learning staff - it's a recipe for continued success!

Aspetti positivi:

Four years ago, I entered the world of library management as a newby with almost no experience or related education. My mentor recommended Genesis G4 to help bring a woefully out-of-date library into modern times. My first and only experience with library software is with G4. I learned the basics fairly quickly. When I got into deeper questions such as weeding books from our collection, the kind folks at LRMS were always ready and able to help. I appreciated their first class customer service.

Aspetti negativi:

While I have no comparable experience with other software, I can say that I was frustrated a few times by barcode compatibility issues. I also had difficulty learning some of the more complicated aspects of the software. Not sure if this is a reflection on LRMS or my lack of experience.

Best Customer Service Ever

Commenti: I have never had a negative experience with this company. Customer Rep. and his group encourage input and recommendations from users regarding ways the system could be improved, and they implement these suggestions! In the years that I have been using the system, there have been several innovations that have improved the user experience for everyone, and Customer Rep. and his team have provided items for my library that are specific to my needs (for example, specific report formats that I needed.)

Aspetti positivi:

The customer service is easily the most impressive thing about this software company! Although all the available systems offer cataloging and circulation that are fairly easily workable, I have never encountered customer service to equal LRMS and G4!

Aspetti negativi:

Having come to G4 and public libraries from a background in school libraries (with a different, large company's system), I encountered a bit of a learning curve in the transition. However, between documentation and very accessible customer service personnel ready to answer the phone and the questions, the transition was not painful!

LRMS Review

Aspetti positivi:

The customer service is usually quick and works to solve your problems.

Aspetti negativi:

The reports are sometimes hard to use based on the setup.

Genesis G4 Review

Commenti: I am a PK - 12 school. It is very easy for me to print labels for each level while keeping them separate. I can run reports and past due notices for teachers or parents. I do not need a separate program for parents paying for lost or damaged books. i can print them a report with balance due or a receipt when it is paid.
I also love the note taking section and being able to e-mail teachers what they have checked out.

Aspetti positivi:

I have been using this software for 11 years and it does everything I need and more. I love the ease of the software. One of the best features for me is searching for a book. I can pretty well find any book a child is looking for even if they don't know the title or author by using the drop down features from the catalog. I also like that after a student checks a book in you can very easily switch to check out. I love that most of the marc records show me interest level and reading level. The fact that I can handle textbooks Technology and Library books all with the same software is a bonus. Reps are always just a phone call away and that is probably the best feature of all.

Aspetti negativi:

I have not come across anything that I don't like.

Genesis G4 Library System

Commenti: I use G4 in my Jr High / High School library where we check out library books, textbooks, computers, and equipment for classroom use. G4 takes care of all of these needs, helps with inventory and running reports on items checked out.

Aspetti positivi:

I have worked with G4 when it was G3 and in my own opinion it does everything I need and then some. I run the program as a stand alone for students to easily check-in and check-out themselves while I am working in G4 on my computer, adding new books or textbooks. The Customer Service is the BEST I've ever had to work with - Never, not once, have I ever hung up with them thinking it was a waste of time. They will work with you as long as it takes until the problem is solved, the report is built, or the printing error is corrected. I absolutely love the support I receive from the staff working with G4.

Aspetti negativi:

Nothing - G4 does everything I need. I have not had a problem in G4 that customer service has not walked me through - teaching me new tricks along the way! :)

User-Friendly and Excellent Customer Service

Aspetti positivi:

What I like most is that you can discover a solution mostly by self-exploring and experimenting, which makes it user-friendly. I am a new librarian in my second year and I was overwhelmed at first because I was not familiar with this program, however, I feel right at home with this program now. Customer service is the best thing about this software because of the prompt responses, the resources that have been given to me, and the warm welcomes I always receive with whatever questions I ask. I have found that if I have the time, I usually find what I am looking for. I also like that I can reserve specific barcode numbers if I need to for a specific group of books, even if I do not have the books yet (just to ensure that I will not duplicate those numbers).

Aspetti negativi:

Well, I don't know that this is an issue with the software but the most trouble I have had is aligning my printer settings with the system. I honestly believe that the problem is with the printers and not the software.

Genesis G4 manages information resources for any use

Aspetti positivi:

Genesis G4 helped me to design a system that keep track of legal nstruments for a law firm. The instruments are frequently used by a group of attorneys, therefore I implemented Reserve Shelf management module to take care of short loans. With Genesis, I am able to add, update or delete records pertaining to patrons. I also make use of Genesis G4's feature that creates labels to produce barcodes for fast check-in and check-out of the instruments. Genesis G4's Easy Cataloguing feature allows me to quickly create records of the publications by using the pre-designed templates. Fee Collection module in Genesis G4 helps us to seperate patrons who have paid annual subscription from those who have not.

Aspetti negativi:

Genesis G4 does not support Android operating system. Therefore patrons who use Android devices, and they are many, does not have access to the library system on their mobile devices.

I love this software and the company!

Commenti: I would describe my experience with G4 as awesome! I love the program and all the benefits it provides.

Aspetti positivi:

Everything. I've used this product for the nineteen years I've been with my dist. I love the program and I have seen the software grow and improve so much over the years I've been using it. The costumer service is out of this world! If I ever need anything customer support are always available for you. I am totally satisfied with the program.

Aspetti negativi:

I have only found a few issues over the years and customer support was able to walk me through them with ease.

LRMS review

Commenti: Every easy to work with. Good people and friendly.

Aspetti positivi:

I have been with company since it opened up. I did not have much money to spend and they offered a whole package for a good price. It included the checkout software and the online card catalog. I got to tell them what is good, and what we needed and they listened. The other companies I researched did not and cost a lot more.

Aspetti negativi:

I really don't have any complaints. I can call and they work on the problem right away.

Outstnding Stock manager in the Library

Commenti: I am able to run reports and print labels using G4. This is so motivating and better.

Aspetti positivi:

Genesis G4 software can be deployed in many systems including Windows, Android, Mac and is web-based software which means being able to access inventory from any system and customization feature is available. Before I started using Genesis G4, I was really disturbed on the mode of training and its effectiveness. Folks, there is in person, live online and documentation which quickly equipped me with necessary skills.

Aspetti negativi:

So far, so good! I got no cons when it comes to G4.

LRMS

Aspetti positivi:

This is the only software we have used in our libraries and we have never had a reason to consider switching. The program is user friendly and they keep improving it in anticipation of future needs. Best of all is working with Al and crew - they treat us like family.

Aspetti negativi:

The only con is trying to stay up with all the new features - my fault, not theirs.

Great School Library Software

Aspetti positivi:

G4 is very easy to use and has all of the features I need for my library. On the rare occasions that I need help, their customer service is extremely fast and helpful.

Aspetti negativi:

Al is constantly updating so there is nothing I can think of.

Genesis G4 Review

Commenti: I have always enjoyed working with Genesis G4. My questions have always been answered in a very timely fashion. Excellent training on system.

Aspetti positivi:

Ease of use. GREAT technical and customer support. Always available for questions.

Aspetti negativi:

I can't really really come up with a con.

Software usability and customer care

Commenti: Amazing with touch of sustainability.

Aspetti positivi:

I've used the G4 product over the years, it has been a wonderful tool for business. The software keeps going through upgrade which has made my user usability increase. their customer care are amazing and work at a fast rate.

Aspetti negativi:

It is a complex software like we all know, getting full navigation into the system might take time.

Programmer

Commenti: I am trying to test this programme

I would highly recommend LRMS and the Genesis G4 software!

Commenti: We are a K-3 elementary school. It is very easy to circulate books, print borrower labels for library cards, print reports, and manage materials. Al is always helpful and supportive. If I need something, I just pick up the phone or drop him an email. He usually gets back to me quickly with answers. Thanks for providing a terrific product for our libraries and for making us a priority!

Aspetti positivi:

This software is very user-friendly! We've had this circulation system since our school libraries automated over 20 years ago. Al and his team are very helpful with any questions we may have. I've even asked them to customize reports, and they have accommodated me quickly.

Aspetti negativi:

I can't think of any! If there is something I don't care for, Al finds a way to make it better!

Great program

Commenti: 25 years ago, Groveton started using the program when it was Genesis. Through the years and the upgrades, there have been no major transition issues. G4 has been a very reliable program. If the library encountered problems, they were fixed promptly.
We use the program for library books, media items, textbooks, and technology.

Aspetti positivi:

User friendly, ease of checking out books, promoting students, adding new students, and processing new materials.

Aspetti negativi:

I would have to say the reports. That's probably because I don't use that part of the program much except for printing overdue list.

Genesis G4 Library

Commenti: Things have changed in many areas for my library. LRMS tech support has been very helpful working with me to make our changes. They are always available to answer my questions. If they don't know the answer at the time they will find an answer.

Aspetti positivi:

I am able to compartmentalize technology, library, and textbooks for our district. I am also able to operate all my campuses from one database. Everything is very user friendly.

Aspetti negativi:

While G4 is very user friendly it would be nice to have more training to learn more of what G4 can do.

Genesis G4 Library Software

Commenti: I would not hesitate to recommend G4 software. I’ve had great experience with LRMS and Al

Aspetti positivi:

We have used LRMS software since we first automated our school libraries. The software does everything and more that we need for our automation. They are constantly upgrading and improving the features. The customer service is the best! I have never had a problem that they could not help me with and always in a timely manner.

Aspetti negativi:

I can’t think of anything I don’t like about the software.

Love the Program!

Commenti: I love it.

Aspetti positivi:

It is easy to use! I've been using it for over 15 years and we honestly checked out other systems, and I just did not want to change. There is never a problem with introducing a new feature if you see a need for it. The developers are always willing to accommodate everyone.

Aspetti negativi:

I really haven't found anything yet that I am not satisfied with.

Genesis G4

Commenti: We are a small school district with two libraries, elementary and junior high/high school. It meets our needs. We added textbooks to the system three years ago.

Aspetti positivi:

This software is easy to use and navigate. Service is great. Our questions are answered and any problems are solved quickly

Aspetti negativi:

I like everything about this software.

Extremely helpful customer service

Commenti: I always get a quick response, from a real live person, whenever I have any issue. In today's world of automation, that's a real plus!

Aspetti positivi:

The program is easy to navigate and understand.

Aspetti negativi:

I do not have a check in the least column.

Genesis G4 is highly recommended

Aspetti positivi:

I like its ease of use and the access to customer support.

Aspetti negativi:

Upgrades sometimes drop some used features.

"Genesis G4 Library System"

Commenti: I would recommend G4 software. We appreciate everything LRMS has done for our district and continues to do for our district. We love it and would like to thank LRMS for being such an outstanding company.

Aspetti positivi:

It is very user-friendly! We have used LRMS software since we first started our automated school libraries many years ago. Team are the greatest for customer service. They are always available for questions and the questions are answered in a timely fashion.

Aspetti negativi:

I cannot think of anything that we do not like about the software.

Genesis G4 review

Commenti: I started with Genesis years ago at another school, then went a different route. Now years later it has been easy coming back to the program. Things have been upgraded making things easier.

Aspetti positivi:

This software is easy to learn to use with the help of the staff of Genesis G4.

Aspetti negativi:

As of now, being new to the newer program, I have not found anything I have problems with.