SMRT Systems

SMRT it is

Commenti: I can’t believe we are running this system for over 4 years. Would be lost without it.

Aspetti positivi:

SMRT is intuitive like Apple products. It is worlds ahead of the other available products in the market. The most stable and easy to use platform. Highly recommend this company!

Aspetti negativi:

Easy integration and user friendly no downside

Thankful, Satisfied and Relieved to have joined with SMRT.

Commenti: 10/10. From start to finish I've been impressed with its capabilities and feature that will help streamline aspects of business as well as enhance customer experience. The introduction to SMRT by [SENSITIVE CONTENT HIDDEN] really opened my eyes to what MY business needed and how well the SMRT system works. Quickly handing it off to [SENSITIVE CONTENT HIDDEN] for a longer period of great training. Over a month [SENSITIVE CONTENT HIDDEN] helped me get comfortable with things and show me the ropes. He settled many uncertainties and helped me shape the idea of the new operations of my business. He was always one email or call away- never skipped a beat. I am very thankful for his guidance through this process and would highly recommend SMRT to any dry cleaner I know because of the customer service I've received.

Aspetti positivi:

The feature and capabilities to enhance customer experience. The text program was much better than the competition. The training and introduction offered was and turned out to be excellent. The software puts the delivery company in charge. In my eyes this makes things easier and also helps allow more profit. SMRT seems to have everything you can think of to add to your dry cleaning business.

Aspetti negativi:

The format of writing a ticket and how layered in the settings are. I understand why SMRT doesn't have customers fill out a ticket before we pick it up - it's confusing and they don't know the difference between specific items. I think the storefront POS should have a clearer way to check in each item while the customers wait. The "closing ticket" process seems extensive to me The notifications could be a little clearer and be suggestive of how you should act on the new item.

Software Review

Aspetti positivi:

This program is very convenient compared to the old system “spot”. Navigating through the program is much more efficient as well because it is touch screen.

Aspetti negativi:

At the moment I do not have any complaints with the program. It is very beneficial to business with how much of an ease it is to use.

Review

Commenti: Overall I have been extremely happy and and the support staff has been great. My one recommendation would be around the onboarding. For the first two weeks during implementation we felt lost. We did not know what to expect until the system went live. We are now 1 month in and becoming very comfortable and making adjustments and fixing mistakes we made in the first couple of weeks. I feel much of that might have been avoided with a better training / onboarding process.

Aspetti positivi:

The automation is what is most beneficial for us. What ultimately made me choose this system was the integrated marketing.

Aspetti negativi:

This system does very well for dry clean customers and the wash dry fold customers from my laundromats. However, we also have several large Commercial clients that require a slightly different process.

Wish I Found SMRT Earlier

Commenti: I've really only dealt with 3 people so far. [SENSITIVE CONTENT HIDDEN]. [SENSITIVE CONTENT HIDDEN] was quick at replying to emails and very helpful in initial account creation. [SENSITIVE CONTENT HIDDEN] was extremely knowledgeable about industry, competing POS systems, and SMRT's software and solutions offered. He had patience while I shopped around a tried to resolve issues with Enlite before finally pulling the plug. [SENSITIVE CONTENT HIDDEN] is the man with the plan. Once I got to know him a littler better he really began to shine. He is a problem solver that had a solution/answer to all my questions. Only a once or twice were there things completely out of his control or not in his power to change. He can get things right directly while speaking to him on the phone or 20 minutes hanging up after MAX. He knows the software inside and out and his ability to code is very valuable. He also introduced us to several different methods of taking orders, assembling, and racking we did not do before that are a real time saver.

Aspetti positivi:

Being able to call a real person if I am having a problem. Strong customer base. Taking customer feedback and creating updates that make system even easier/ more efficient. Highly reviewed software from dry cleaning peers. As a small plant with no delivery yet, SMRT's systems will work for me now and as I continue to grow. Versatile software that isn't tailored for "one type" of dry cleaner. Several different channels of communication possible with customers.

Aspetti negativi:

The interface is not as aesthetically pleasing as Enlite. Card processing terminal is archaic and lacks modern technology such as apple and android pay, contactless pay, and chip reading. Despite this, payments are accepted 100% of the time which is a relief after switching from Enlite. There is a notable learning curve for older employees due to the software's complexity.

Took a chance and it’s changed my life.

Commenti: It’s so hard to write good reviews for products and services that you love. But when it comes to SMRT I could talk all day long. The business is run like a family and once we decided to chose there software it was like gaining a whole new team pushing our business to the next level.

Aspetti positivi:

Smrt allows you to follow real time the daily ins and outs of your business. I am able to physical leave my facility and check in remotely. This was a huge step in me being able to devote time with my family and given me back control over my business.

Aspetti negativi:

We signed up early so they needed to work on some things. We rolled with the punches and the people at smrt answered the bell.

The Best Dry Cleaning & Laundry POS!

Commenti: Our overall experience has been great, SMRT always seems one step ahead!

Aspetti positivi:

There isn't just one feature I like but multiple. To name a few: user interface, the pickup/delivery module and notification/communication center.

Aspetti negativi:

I feel the Master/Sub relationship could be pushed further by SMRT for better reporting and distinction between address for On-Demand/Static route.

Best dry cleaning software on the market

Aspetti positivi:

The software is so user friendly and powerful that my entire business runs on it. It is the complete CRM software, front to back. Not only is it easy for me to manage my business, but it is also even easier for my customers. They can do all the scheduling, communication on their own.

Aspetti negativi:

The only thing missing is SMRT does not have A mobile app.

Steve Thompson Review

Commenti: Route efficiency has significantly improved since we switched to SMRT. I have found the support to be very good or excellent and the SMRT team in very caring.

Aspetti positivi:

Client communications and interactive nature of the system.

Aspetti negativi:

If client pays for an order prior to pick up, I find it difficult to determine what the customer owes.

Exceptional POS for Dry Cleaners!

Commenti: My overall experience with SMRT has been fantastic! They are a great partner to have in the dry cleaning industry.

Aspetti positivi:

What I like most about the software is it's a very friendly user interface. The integration with our existing business was very easy. Training is fast and efficient!

Aspetti negativi:

In the beginning I did not like the terminals that were used. Shortly after we switched they moved to a computer based platform.

Owner

Commenti: My experience has been overwhelmingly positive. Any time there was an issue that pertained to my store specifically. They made it happen. Example: My paper piece counts, the info and format that worked with my situation, they had customized it to my needs. There are many more of these. They have created a system that I feel was created for me. For that I am grateful.

Aspetti positivi:

Simplicity of setup and use. The amount of time they spent training.

Aspetti negativi:

I do not have any cons, I do not have any cons

Best Drycleaning soft i have ever used

Commenti: Best business decision i have ever made.

Aspetti positivi:

How easy it was to set up and all of its features especially the Marketing .

Aspetti negativi:

nothing i like the lot. can not find anything i dont like.

Best damn pos there is

Commenti: From start to finish on our change over SMRT is the best damn POS out there !

Aspetti positivi:

From the change over to the delivery for my business the SMRT Systems way far the best easy teaching employees how to work the system my customers swear that the texting to let customers no the there Dryclean orders are done is far the best in our industry!so glad we went with SMRT!

Aspetti negativi:

There is nothing not to like it is very easy to teach employees how to run there system and there tech support .very professional there are on top of anything you can ask for them to due love all of our guys and gals at our tech support for the best !

Modern Day Technology In A Dinosaur Industry

Commenti: Our overall experience has been great. [SENSITIVE CONTENT HIDDEN] in support are phenomenal.

Aspetti positivi:

SMRT Systems makes our diverse dry cleaning business simple to manage from one screen. Easy to setup and implement this is a no brainer for anyone needing a POS in our industry. The staff and especially the ambitious [SENSITIVE CONTENT HIDDEN] are available post implementation to assist in making this product a custom solution for your business. Our two favorite aspects are the client communication and the pickup / delivery function. We love the ongoing updates and their willingness to listen to suggestions. For example, I once asked [SENSITIVE CONTENT HIDDEN] to make a minor change that would switch all items racked to shelves as boxed items in the drivers mobile App, within 48 hours it was done! Well done SMRT, glad to be a part of this winning team.

Aspetti negativi:

As with any change, there are initial growing pains but nothing more than we expected. I do think the customer 'portal' does need to be App based at some point.

So happy we went with SMRT

Commenti: Our previous Compassmax software was not adequately addressing our needs and we are overall quite happy with how well we have been able to improve the management of our business with a system that is easier to use .

Aspetti positivi:

SMRT has dramatically improved the management and efficiency of our business. We have specific needs catering to hotels for uniforms, staff clothing and guest clothing and we needed to streamline and better integrate our accounting and delivery processes. SMRT has enabled us to do this and helped us improve the quality and speed of our business where we need quick turnaround times. We also found that the software works seamlessly with our Metalprogetti conveyors.

Aspetti negativi:

Not a lot to complain about. We would like one or two minor accounting features added but those would be specific to our particular type of business.

Great Support And Product Development

Commenti: Very good client support and easy to work with. A great partner.

Aspetti positivi:

Route management, customer communication, AutoPay, and receivables management are all fantastic. They continue to enhance the product with fixes, improvements, and new features. Great support.

Aspetti negativi:

Limited POS options - no Apple Pay, Google Pay, etc. These have since been added.

7th Avenue Cleaners

Commenti: Ross was great getting us trained. We had a major issue with the credit cards not transferring over. Caused a lot of stress and took away from the ease of the transition. I think rewording some of the questions prior to going live, would ease some confusion we had regarding our delivery service. (master delivery location) We have been using SMRT for almost two months now, and support has been great. Hopefully that continues.

Aspetti positivi:

The ease of delivery. It is web based and not app based. Feel like more customer are inclined to log in through a link versus having to download an app. Barcoding system.

Aspetti negativi:

When something needs to be post spotted and you have already assembled, it splits the entire order. Can't just take the item of that assembly number and leave the rest of the pieces there. Some of the reports are a little difficult, but support has been great when we have questions. When making a quick for a customer under the "other" option, we do not get two copies. We have to reprint one. It prints two under the "laundered shirt or household." Thought an update would have happened by now.

SMRT review

Commenti: It’s been great! I highly recommend SMRT to anyone in the dry cleaning business to use this product.

Aspetti positivi:

The developers are always working to make the system work better. It already works great , but if there is something that you would like for it to do you can request it and it will probably get done. I also like that it is so easy to use. New associates can be up to speed in just a few days.

Aspetti negativi:

When to internet goes down, you are down.

Great POS!

Commenti: This provides a POS solution which we have found to be a very good one and one that we like.

Aspetti positivi:

Having moved from a POS after 20 years that had fell behind along the way, we have found the features in SMRT to be super refreshing. Access to data & reports is so easy and the custom KPI feature is really, really helpful.

Aspetti negativi:

The marketing (texting) features could be much more robust. Some CRM features would be nice as well so that you could track sales leads and so forth.

My Review

Aspetti positivi:

SMRT is intuitive and has a clean look. The developers are continuously updating the platform and Support is quick and usually succinct.

Aspetti negativi:

The help menu is abysmal. Often times have to reach out to Support to answer same questions over and over again.

Get SMRT!!!

Commenti: Overall experience with the people and the software has been nothing but positive.

Aspetti positivi:

The software is only as good as the team who's behind it, so far SMRT have some SMRT people behind the scenes. Software it self is easy to deploy operate and understand kinda like plug and play. One of he key things is this guys do a great job working with you understanding your business and tailoring the software according to your business needs and making it more efficient in the same process.

Aspetti negativi:

Not much downside to the software, Going in with the understanding SMRT is a young company doing it right helps, with all software there is bound to be little flaws here and there but the most important thing here is that SMRT likes feedback from the customers so they can do the proper adjustments as more people ask for them or if your business needs it, for me at least that is extremely important that they keep the creativity going.

SMrT is easy to use

Commenti: SMRT systems helps us to track each garment, understand the productivity of our staff, and document all aspects of customer communication. There customer support is outstanding.

Aspetti positivi:

SMRT is easy to use, employee and customer friendly, and has made our ability to assure the accurate completion of every customer order a breeze.

Aspetti negativi:

Integration took just a couple days. There isn't much we don't like.

Best software for Dry Cleaning Industry.

Commenti: Before implementing SMRT, I hated coming into the plant seeing lots of finished products not assembled, items were double assembled from different satellite. Now my employees and I love the SMRT software. So far we cannot live without it. SMRT makes it simple handling multiple stores and route accounts simple.

Aspetti positivi:

SMRT POS software is easy to use and dummy proof. I started off using SPOT, then went to Starch up. By far hands down SMRT is the best software out there. Their demo process was detailed. They custom made my inputs and migrated all my customers data over. Any issues that arose, was probably one or two at the max. It was resolved in 10-15 minutes. I should have implemented SMRT from day one.

Aspetti negativi:

I have no complaints. It is a well designed and put together software which was tailored for the dry cleaning industry.

Awesome software

Commenti: Transition from SPOT to SMRT was smooth. Support is very timely in responding to issues. I couldn’t ask for a better software partner for my business.

Aspetti positivi:

Super easy to use, lots of valuable features, very good support, route app is great, customer communication platform is the best!

Aspetti negativi:

No software is perfect, including SMRT, but I really can’t think of any cons. Issues that we have are addressed immediately!

Easy Transition

Commenti: A 10 out of 10. We have realized process improvements, increased communication from customers, and they have made it easier for new customers to sign up. They have automated the customer experience and made us look really good.

Aspetti positivi:

The support is off the charts. I was pleasantly surprised at the industry knowledge from the initial interview. the support team continues to over deliver on every promise, kudo's.

Aspetti negativi:

About the only thing in transition that proved difficult was the adding descriptions on every item again. Looking back it was worth the effort.