Nextiva CRM

Nextiva CRM

da Nextiva

Chi utilizza Nextiva CRM?

Aziende che necessitano di un software di assistenza clienti multicanale che consente agli agenti di aiutare i clienti su più canali di comunicazione, gestendo tutte le loro interazioni in un unico posto.

Cos'è Nextiva CRM?

Nextiva Service CRM è un software multicanale per l'assistenza e l'esperienza dei clienti che consente agli agenti di aiutare i clienti su più canali di comunicazione, gestendo tutte le loro interazioni in un unico posto. Con gli strumenti di intelligenza artificiale, un motore di regole intuitivo e un generatore di database, le aziende possono automatizzare i flussi di lavoro per risparmiare tempo e ottenere informazioni dettagliate dai dati. Il punteggio completo dell'esperienza e la tecnologia brevettata SmartTopic offrono alle aziende una visione olistica dei clienti.

Dettagli su Nextiva CRM

Nextiva

http://www.nextiva.com/

Fondata nel 2008

Panoramica dei prezzi di Nextiva CRM

Nextiva CRM non dispone di un piano gratuito ma offre una versione di prova gratuita. La versione a pagamento di Nextiva CRM è disponibile a partire da 10,00 USD/mese.

Prezzo di partenza

10,00 USD/mese

Versione gratuita

No

Prova gratuita

Implementazione

Cloud, SaaS, Web

Formazione

Di persona

Live Online

Documentazione

Assistenza

Assistenza diretta 24 ore su 24

Online

Caratteristiche di Nextiva CRM

Software CRM
Accesso da dispositivi mobili
Archiviazione di documenti
Email Marketing
Gestione del territorio
Gestione delle attività
Integrazione dell'automazione del marketing
Integrazione della chat interna
Integrazione di social media
Lead Generation
Lead Scoring
Preventivi/Proposte
Segmentazione
Sistema di calendari e promemoria
Analisi dati
Analisi delle sensazioni
Analisi di testo
Analisi predittiva
Dashboard
Gestione dei sondaggi
Gestione delle conoscenze
Gestione di feedback negativi
Raccolta dati multi-canale
Segmentazione della clientela

Recensioni su Nextiva CRM

Stai visualizzando 5 di 235 recensioni

Nel complesso
4,4/5
Facilità d'uso
4,3/5
Servizio clienti
4,3/5
Caratteristiche
4,3/5
Rapporto qualità-prezzo
4,3/5
Jean H.
IT Professional
Salute, benessere e fitness, 51-200 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    5/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    10/10
  • Fonte della recensione 
  • Data della recensione: 5/12/2018

"Nextiva delivered for our business"

Vantaggi: 1. What a difference a new system can make on your business. Now, phone calls are going to the right individual in their department. Before using a VoIP service, our whole system was a mess. We had no department structure regarding calls, and they were being answered by the closest person to the main phone in their department. The quality of the service is great, too. Every call has been crystal clear, and no dropped calls.
2.) Easy to use for our company. We have several employees that range from their mid-20s to 50s. After a week of using the NextOs; they all understand how to use the phone, and the app. The app has added a new communication layer for our business. It's gave all our employees the ability to chat with each other on the app and eliminated the need to text on a personal cell phone.
3.) So far if we have any questions, we have a support representative that we can email or call with any questions. The whole concept of a VoIP phone system can be intimating, but the on-boarding process made it a lot smoother and easy for our IT department.
4.) A neat feature that we just started to use is Nextiva Analytics. It provides you with all the data that you need to analyze your calls. You can see the various data regarding your calls and do business adjustments. It’s like a top overview of your call data.
5.) From our first sale’s call to when we call now, everyone has been professional and polite at Nextiva. We are comfortable with their service, and their team. We

Inconvenienti: What we liked least about using Nextiva is the onboarding process took a bit longer than we expected. We had a delay porting our numbers to Nextiva. Beside this small headache, we have had smooth sailing.

  • Fonte della recensione 
  • Data della recensione: 5/12/2018
David K.
IT admin
Forniture e materiali, 51-200 dipendenti
Ha utilizzato il software per: 1-5 mesi
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    5/5
  • Assistenza clienti
    3/5
  • Rapporto qualità-prezzo
    3/5
  • Consigliato
    1/10
  • Fonte della recensione 
  • Data della recensione: 11/10/2019

"Nextiva the Good the Bad and the Fugy"

Commenti: The best things about working with Nextiva are
1. Our Sales Rep .
2. Amazing! HD Call quality compared to our old VoIP Service.
3. Versatility of the software.
Our Sales Rep worked his ass off for us. And had the patience of a saint with my million and one questions, and reworking the quotes to our needs over & over & over....
Over a years’ worth of questions and reworking the quote to something we could get the big boss to sign.
Let’s be realistic any time you are making this big of a change to your corporations 30+ phone network in multiple states. it will never go 100% perfectly without a hitch as much as you prepare and strive to make every preparation.
Two months before our ISP was to be installed was when we had our first glitch at the beginning of the setup process while I was on vacation with the family, and only had access to my Cell phone.
And I got the much-dreaded email from the Boss saying no-one can call in on our Toll-free phone number. We’re losing sales! What’s going on? This could be a career-ending type of event.
Our toll-free number just stopped working 2 months before the date we requested the porting to take place. I Called the sales rep. He assured me it wasn’t anything that Nextiva did.
About 15 minutes later the sales rep called me back. O’ My god it was us!
He figured out what happened and mad things happen on his end to get our phones back up temporari
He Saved my Bacon!

Vantaggi: Ease of use to add and manage users in multiple cities and states remotely.
Ease of adding new phones or devises Like VoIP PA Speaker in the Factory. And cordless phones as a secondary phone sharing a single Ext # with a desk phone.
The old Cell Phone App. (not the new one) everyone loved this App.

Inconvenienti: 1. Build Call Flow is a total Fake selling tool used to show potential customers how easy it is to configure your call flows. It’s total BS. If you call customer support to assist you in a new configuration they tell you. O that doesn’t really work anymore, we need to configure it on the back end for you. Don’t try to use it.
If it’s nonfunctional don’t try to sell me on how easy it is using it.

  • Fonte della recensione 
  • Data della recensione: 11/10/2019
Heather D.
Admin Support
Industria edilizia, 13-50 dipendenti
Ha utilizzato il software per: 6-12 mesi
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    5/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    4/5
  • Rapporto qualità-prezzo
    4/5
  • Consigliato
    7/10
  • Fonte della recensione 
  • Data della recensione: 23/5/2020

"Overall the product works and I see it improving overtime"

Commenti: Overall this product is well worth the money, especially if everyone in the office is working remotely, its easy very user friendly, and customer service has been helpful when needed.

Vantaggi: This product overall is easy to use with minor glitches that I see improving over time, and granted I just started to use this product during a global pandemic so all wifi based programs are experiencing much higher use rates. This program has an app that's on your personal cell phone, and the app is extremely east to use, the layout is honestly perfect. I'm easily able to answer the call, mute it and transfer to who it needs to go to.

Inconvenienti: The only con I have so far I feel as though may be just due to not knowing the program fully yet, but sometimes the call will flash on my screen and then disappear and say I have a missed call. Which is then confusing because I'm not sure if its truly a missed call or another office user picked it up.

  • Fonte della recensione 
  • Data della recensione: 23/5/2020
Juan B.
CEO
Esternalizzazione/Delocalizzazione, 13-50 dipendenti
Ha utilizzato il software per: Più di 1 anno
  • Valutazione complessiva
    1/5
  • Facilità d'uso
    1/5
  • Caratteristiche e funzionalità
    1/5
  • Assistenza clienti
    1/5
  • Rapporto qualità-prezzo
    1/5
  • Consigliato
    0/10
  • Fonte della recensione 
  • Fonte: SoftwareAdvice
  • Data della recensione: 11/12/2019

"DO NOT BUY"

Commenti: Its been like walking across the Mojave desert barefoot.

Vantaggi: Nothing. not a single thing... it's all glitchy

Inconvenienti: The lack of flexibility, for example, I have 6 active users and 15 licenses, as of a year ago only 6 users are active and I can't downgrade to the actual amount of users (Overpaying) for the service, and the contract terms are abusive. Cannot miss mentioning their "customer care" group is just rude.
When I delete and add another employee the process is bogus if I wanted that agent to have call recording, after assigning manually this feature, I have to call the contact center to get assistance from them to be able to actually listen to the calls on the "recorder" platform... Yes, it's a separate deal, and it's super buggy!
Sometimes call forwarding works...Sometimes...
Long ago we stopped having the capacity to download raw data from the platform to do our BI on the calls and review trends, we reported this to their IT team and no fix has been offered in months.
The Price is too high compared to other market solutions that offer the exact same service with better Software and support.

  • Fonte della recensione 
  • Fonte: SoftwareAdvice
  • Data della recensione: 11/12/2019
Fiona H.
Managing Member
Vendita al dettaglio, 2-10 dipendenti
Ha utilizzato il software per: Più di 2 anni
  • Valutazione complessiva
    4/5
  • Facilità d'uso
    4/5
  • Caratteristiche e funzionalità
    4/5
  • Assistenza clienti
    5/5
  • Rapporto qualità-prezzo
    5/5
  • Consigliato
    7/10
  • Fonte della recensione 
  • Data della recensione: 30/6/2020

"Excellent Customer Service but Crazy Contract"

Commenti: Excellent customer service for the most part but the manager who replied to my emails once did not reply back or call me back and I had to call at least 3x to get this matter of our cancellation resolved. I would like to commend [SENSITIVE CONTENT HIDDEN] though as he went above and beyond.

Vantaggi: Excellent customer service and you may reach someone easily. I especially appreciate [SENSITIVE CONTENT HIDDEN] help today closing our account.

Inconvenienti: My Assistant set this up in 2018 and we fulfilled a 2-year plus contract then was charged a significant cancellation fee because we switch and I did not know contracts automatically renewed. That was really a bummer given that my store was closed for 3 months and lived on grants and loans but I do not know what they're going through so maybe they needed these fees for survival as well. They were reasonable enough to cut it into half. So I did not use the phone much but I did not like that the contract automatically renewed and was subject to a hefty cancellation fee.

  • Fonte della recensione 
  • Data della recensione: 30/6/2020