--- description: Scopri le funzionalità di Nextiva, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Nextiva - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per chat](/directory/30797/live-chat/software) > [Nextiva](/software/175788/nextiva) # Nextiva Canonical: https://www.capterra.it/software/175788/nextiva Pagina: 1/38\ Avanti: [Pagina successiva](https://www.capterra.it/software/175788/nextiva?page=2) > Nextiva Chat ti consente di aumentare le entrate, fornire un servizio più veloce e aumentare l'efficienza. Interagisci facilmente con clienti e potenziali clienti. > > Conclusione: valutazione di **4.6/5** stelle assegnate da 918 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Nextiva? Aziende che desiderano interagire con clienti e potenziali clienti in tempo reale e quindi monitorare tali interazioni lungo il loro percorso, per ottenere una visione completa dei clienti. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.6/5** | 918 Recensioni | | Facilità d'uso | 4.5/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.5/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.6/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Nextiva - **Area geografica**: Scottsdale, USA - **Anno di fondazione**: 2008 ## Contesto commerciale - **Prezzo di partenza**: 25,00 USD - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: inglese - **Paesi disponibili**: Stati Uniti ## Funzionalità - Accesso da dispositivi mobili - Analisi delle sensazioni - Audio e video bidirezionali - Automated Attendant - Chat in tempo reale per i consumatori - Chat proattiva - Collaborazione multi-utente - Commenti/Note - Composizione automatica dei numeri di telefono - Comunicazione multi-canale - Condivisione di documenti - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Distribuzione multi-canale - Email Marketing - Employee Coaching Tools - Generatore di sondaggi - Gestione contatti - Gestione degli obiettivi - Gestione dei contenuti - Gestione dei feedback - Gestione dei sondaggi - Gestione dell'esperienza del cliente - Gestione della qualità - Gestione delle code - Gestione delle prestazioni - Gestione di call center - IVR - Importazione/Esportazione di dati - Instradamento automatico - Instradamento delle chiamate - Libreria di domande - Live Results Sharing - Messaggio vocale - Modelli personalizzabili - Monitoraggio dei social media - Monitoraggio delle chiamate - Monitoraggio lamentele - PBX - Programmazione dei post - Quadro della attività - Registrazione delle chiamate - Registrazione delle chiamate - Riconoscimento meriti dei dipendenti - Smistamento automatico delle chiamate - Sondaggi online - Strumenti collaborativi - VoIP - Workflow Automation ... e altre 28 funzionalità ## Integrazioni (19 in totale) - Act\! - Bullhorn ATS & CRM - ConnectWise Automate - Dynamics 365 - Five9 - Google Contacts - Google Workspace - HubSpot CRM - Lotus Notes To Office 365 Migration - Microsoft Outlook - Microsoft Teams - NetSuite - Nextiva Contact Center - Oracle Sales - ServiceNow ... e altre 4 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Assistenza telefonica ## Categoria - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) ## Categorie correlate - [Software per chat](https://www.capterra.it/directory/30797/live-chat/software) - [Software per audioconferenze](https://www.capterra.it/directory/32919/audio-conferencing/software) - [Strumenti per analisi di mercato](https://www.capterra.it/directory/10041/market-research/software) - [Software per centralini virtuali](https://www.capterra.it/directory/30084/telephony/software) - [Strumenti per survey](https://www.capterra.it/directory/30092/survey/software) ## Alternative 1. [RingEX](https://www.capterra.it/software/132178/ringcentral-mvp) — 4.2/5 (1204 reviews) 2. [3CX](https://www.capterra.it/software/158704/3cx) — 4.4/5 (466 reviews) 3. [Ooma Office](https://www.capterra.it/software/174109/ooma-office) — 4.4/5 (248 reviews) 4. [8x8 Work](https://www.capterra.it/software/187525/virtual-office) — 4.1/5 (309 reviews) 5. [JustCall](https://www.capterra.it/software/157853/justcall) — 4.1/5 (224 reviews) ## Recensioni ### "Great communication tool with good customer service." — 5.0/5 > **Suzi** | *24 aprile 2023* | Semiconduttori | Tasso di raccomandazione: 9.0/10 > > **Vantaggi**: Nextiva's support team is available 24/7/365, including holidays and after hours. Members of the support staff are knowledgeable, helpful, and polite. The best part about getting help is that they will work with you to find a solution, rather than just handing you a set of instructions that you may or may not be able to follow. The phone system and service are reliable and available at all times. > > **Inconvenienti**: Basically nothing. Since we've been using Nextiva for years and it's served us well, I've opted to keep it for internal calls and for the advanced functionality that our business software lacks. > > On the whole, I couldn't be happier with how well Nextiva has worked out for me. In spite of the uncommon platform troubles, I have no hesitation in recommending Nextiva to businesses who are looking for a reliable method of communicating with their customers and employees ----- ### "Travel Agency/Small Business" — 5.0/5 > **Sara** | *10 giugno 2024* | Industria alberghiera | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: My favorite features are the texting, voicemail transcription and the fact that the app doesn't log out randomly. I do like that the caller id will show me that it is a call from Nextiva so I know its a business call and not a personal call. > > **Inconvenienti**: I wish they had an option to have a separate ringtone ----- ### "Unrefunded Charges After Porting Away from Nextiva" — 1.0/5 > **Joseph** | *9 aprile 2026* | Dispositivi medici | Tasso di raccomandazione: 0.0/10 > > Has anyone else experienced serious billing issues with Nextiva? We are looking for advice. We were a Nextiva customer for over eight years, and our agreement ended in May 2024. Even though the contract only required 30 days' notice, we provided more than 60 days' advance notice that we would be porting our phone numbers to another provider. Our phone numbers were successfully ported, and Nextiva stopped providing any services. However, despite this, Nextiva continued charging our credit card for five additional months, totaling $16,532.65, without our authorization. We were eventually forced to block the charges through our credit card company (Chase). Chase was able to recover four of the five months, but one full month ($3,306.53) was never refunded due to dispute time limits. This situation makes no sense, as it is unreasonable to charge customers for phone services after their numbers have already been ported away. This is particularly frustrating given our long history with Nextiva. Over eight years, they collected more than $300,000 from us, all while charging significantly more than competitors. For comparison, we now pay approximately $650 per month with our new provider versus $3,306.53 per month with Nextiva. The offboarding and dispute process has been extremely difficult. Nextiva requires disputes to be handled through arbitration in Scottsdale, Arizona, regardless of the customer's location. We are based in California, and when we filed a case locally (where the agreement was signed), Nextiva had it dismissed and insisted that we proceed in Arizona instead. This made the process costly, time-consuming, and impractical, especially for a charge related to services that were never provided. We are still seeking reimbursement of $3,306.53 for services billed after port-out, and the experience has been extremely frustrating. If anyone has faced a similar situation or has recommendations on how to resolve this, we would appreciate your insight. Think twice before choosing Nextiva\! Overpriced service Billing after port-out Very difficult to resolve disputes The agreement requires that all disputes be resolved through an arbitration company located in Arizona, at a cost of approximately $2,600, even when the billing dispute is for a lesser amount. ----- ### "Nextiva VOIP" — 4.0/5 > **Ann** | *6 maggio 2025* | Industria edilizia | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: We use Nextiva VOIP for our in office phone service. I like being able to manage all of my employees phones from the portal. I can reset their voicemail passwords with ease\! > > **Inconvenienti**: My least favorite features is having to upload a WAV file for the voicemail. > > The Nextiva portal has tons of great info and it is user friendly. ----- ### "Nextiva is A+" — 5.0/5 > **Ana** | *31 gennaio 2025* | Assicurazioni | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The ability to have a voip telephone system, online faxing > > **Inconvenienti**: I really do not have anything to say negative > > Excellent service and prices for all products combined ----- Pagina: 1/38\ Avanti: [Pagina successiva](https://www.capterra.it/software/175788/nextiva?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/175788/nextiva) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dati strutturati