FantasticStay

Great option for professional vacation rental managers!

Aspetti positivi:

The software has good UI/UX, making it easy to use. They're adding new useful features, you can integrate many other apps and the reporting tools are very good.

Aspetti negativi:

Just like with every other software we've tried, they would need to invest more in customer support. Still, FS is much better than the alternatives so far.

Great and responsive team. Good product

Commenti: I’ve used a few channel managers so far (Freetobook, Tokeet and Guesty) and this is the best I’ve found. I have found the guys to be responsive at adding new features and listening to what features I require.
There are still some things that need ironing out and developing, but on the whole this is the best solution I have found.
Thanks fs, keep up the good work 😊

Aspetti positivi:

[SENSITIVE CONTENT HIDDEN] and the team are very friendly and amenable and aim to please and sort things out as quickly as they can. They also put up with my constant questions and Improvement suggestions. The recent link with Zapier (although currently in Beta version) as it means we can link with other apps making life more simple (Google spreadsheets, Podio, etc). Especially pleased we can now link to Xero our accounting software via Zapier as well to create invoices and other payment options. This really will be a game changer They are just introducing me to a flat rate payment option which should create savings for us which is a good thing :)

Aspetti negativi:

The platform doesn’t create owner statements which is a shame - although we can now do this ourselves via Zapier. There have been issues with adding VAT to bookings via the website they offer - hopefully will be resolved soon. It would be useful to have a booking button widget to add to our own website rather than having to send customers to the fs website. It would be useful to be able to see more than one month of the calendar at a time. Minimum of two and up to six months would be very helpful. But these are small niggles in the overall scheme of things.

Horrible Customer Support, Poor Software

Commenti: Customer support is horrible. You raise a concern or technical issue and they never come back with a solution. There is no dedicated account manager, so you just speak to them via a chatbox where sometimes they take forever to reply. Often, they will say they will pass it on to their development team, and then that’s the end of it and the issue remains unresolved and will just get repeated again and again. I faced several availability and rate discrepancies with our OTAs, but then customer support will not investigate this. I was also just told they removed the Calendar Log, which was very crucial to see the changes made on the calendar on specific dates and time and to investigate rate and availability discrepancies. This is also very odd as this feature is still on their website. So either the Customer Support I spoke to was just lying to get away with resolving my issue, or they really removed that feature. I don’t get why they will do that though. Basically, I logged several issues and never really got a solution and Customer Support just kept pretending like the system works just fine when it’s not. Don’t believe anything they tell you before signing the contract with them. It’s been a nightmare using this system.

Aspetti positivi:

Quick setup in the beginning Competitive price

Aspetti negativi:

Rate and availability discrepancies Horrible customer support

Convinced user

Commenti: Been using it for 3 years and its been working great. You just have to take the time to set it up for your use case, easy but just takes some time, but thats the same for each and every one of those platforms.

Aspetti positivi:

The amount of features and automation options you get for the price is unparalleled. I did extensive research and this platform came up on top for nearly everything. Their support team is really awesome and very very responsive - I would recommend FS over every other software out there. I tried so many and this was the easiest and most comprehensive one at an affordable price.

Aspetti negativi:

Still missing a feature to let users choose add on's and pay directly, but they promised it will come soon

Best Airbnb management software I've used

Commenti: A great feature of FantasticStay, that Vreasy did not have is payment processing. I previously handled payment processing using a third party (PayPal). I now have it integrated into FantasticStay's platform. This is a big time saver, and a much easier way to track payments. Another improvement over Vreasy is the basic free webpage you are given with FantasticStay. I previously had a simple websit

Aspetti positivi:

I have been using FantasticStay for over a year. I have 11 furnished rentals in the Seattle area. I highly recommend FantasticStay. Previous to FantasticStay I used BookingSync, Cloudbeds and Vreasy. This is brief description of my experience. BookingSync: I used Bookinsync 4+ years ago and found it problematic. It may have improved since. I cant comment on their current product. Cloudbeds: I used Cloudbeds 2+ years ago. Perhaps a good solution for small hotels, but not for furnished rentals. Many of its features sounded great in the sales pitch, but did not work well for furnished rentals. Vreasy: Vreasy was big improvement over BookingSync and Cloudbeds. I would have happily stayed with Vreasy, but they were purchased by FantasticStay. FantasticStay: I was happy with Vreasy, and disappointed when Vreasy was purchased. After using FantasticStay for a few months, I recognized it was better than Vreasy. There were a few things I preferred about Vreasy, it's simplicity, it grapic displays etc., but overall FantasticStay is a better and more all encompassing product.

Aspetti negativi:

A few things could use some improvement. But overall excellent. Please read my full review

Excellent features, no customer support to speak of, no support for US taxes

Commenti: I wish we could have gotten out of the gate with FantasticStay, but the thought of having all our bookings go through a platform for which we can't get any support is too scary. If we run into a snag and we lose revenue with no access to customer support, that is not a risk we are willing to take.

Aspetti positivi:

Excellent software, and well suited for the European market, and if you operate primarily on Airbnb, If you charge a full room rate and take VAT out, then this is the software for you. But if you're in the US and you charge a base rate for the room and add the local taxes on top, then forget this software, it doesn't support that kind of billing. They pretty much have all of the features we want with exception of taxes. We have to invoice our customers with base rate + GET and TAT, this software doesn't support it.

Aspetti negativi:

The tax fields are missing! And they cannot be configured by listing, which is actually incompatible with the way we do business in Hawaii, since all counties have different GET levels. And there is no integration into the channels for the taxes, the assumption is that they get taken out of the base room rate. This is not a solution viable for the US market. In addition, we couldn't get deep integration with any other channel except Airbnb, They said they do this via Rentals United, but we were told by Rentals United that the only way to get the software configured is if FantasticStay did it. That was a complete show stopper since the support from FantasticStay was virtually NONEXISTENT. We got ZERO help with onboarding, they couldn't be bothered to get us out of the gate even with just the basics.

FantasticStay review

Commenti: Customer rep does a great demo. Talks about many features in development and sells the vision very well. We signed up - only option is quarterly - and when the wheels started falling off the bus and we couldn't get things to work properly support didn't seem to be able to address. Asked for a refund because we could not use the software... all requests have gone unanswered... total silence from everyone. I would suggest that you be very thorough in your requirements and you vet them all prior to signing up. Things that you would assume to work my not work as you need them to.

Aspetti positivi:

The UI is great... some good metrics. Has some "wow" type features that are cool like email capture and reviews submission... but the WOW just doesn't get past some base functionality mis-steps.

Aspetti negativi:

Taxing... Could not make this work correctly for the properties that we have. There was no way to get it setup to manage state and local taxes and those that are collected by the channels and those that we have to collect ourselves. There is no detailed reporting... I can't imagine going through a tax audit with the type of information available and improper calculations. Housekeeping... they leverage Asana a project management solution. I couldn't get this to work well with my housekeepers. Your properties must be listed on AirBnB even if NOT Active. If you did not have them there the system didn't work correctly. I have many properties that are NOT on AirBnB and was told the only way I could list them was to put them on AirBnB as inactive properties. Not an acceptable solution for me and the interface to "build them out" was not ready for use yet. Discounts and Addons - there is no support for doing things like coupon codes to discount a booking.. Things like AAA discount, military discount, frequent guest, etc... You also can not do addons for things like Early Checkin and late check out, pet fees, and the like. The out of the box website is just OK. It is a single format and you are allowed to insert a logo at the top of the page and an image but that's about it. It uses the information from AirBnB and those are the only reviews that it show... the system has no way of collecting your own reviews and publishing them. Owner

A nightmare

Commenti: A nightmare.
We were using Vreasy, than approached by [SENSITIVE CONTENT], he showed us the product and convinced to move.
The support tries to do their best, but due to the multiple system bugs, was impossible for us to work, this caused a huge impact to our business.

Aspetti positivi:

Nothing, I strongly suggest to not purchase it.

Aspetti negativi:

Any time you input data like a message to the guests or a booking, you should enter data many times, the system is so unstable that you loose what you are writing and you should refresh the page and start again.

Fantastic Support Team!

Commenti: Thanks to Fantastic Stay we have a website that delivers our message and allows our guests to book directly with us.

Aspetti positivi:

The best feature was the support from [SENSITIVE CONTENT] and the Software Team. They really got us through the website builder and the struggles with some things that we needed to add and with some things we definitely did not need on our website.

Aspetti negativi:

There were a few features we did not use or need such as VAT taxes, the ability to choose from a Villa, Condo, house, etc. and the property descriptions. But [SENSITIVE CONTENT] and the software team were able to cater to our needs and remove those items on our website or correct them as requested.

Superb potential - currently lacking

Commenti: The reviews here are suspicious, lots within a very similar timeframe of similar length using similar language

Aspetti positivi:

The plethora of features is really amazing and could make our vacation rental business really a lot easier to run

Aspetti negativi:

Sadly there seems to be a few minor bugs yet to be ironed out. There is also a few key features not yet implemented. We were told these would be introduced in a few days but they werent. Not sure if false promises to get us signed up or if development took too long.

Amazing product + amazing support

Commenti: We love this software. It integrates will our housekeeping and payment software too which is a huge help! It's super easy to use, works well with Airbnb and Booking.com, and also offers a direct booking website.

Aspetti positivi:

The support. [SENSITIVE CONTENT HIDDEN] & the team are readily available to support in any matters: technical, general software use, etc. The chat feature is also awesome as you are able to source answers to quick questions right away.

Aspetti negativi:

The VRBO integration is still not as strong as the Airbnb or Booking.com integration. It could still use some work - but the team is making strides.

Fantastic Stay as Channel Manager

Commenti: It did not achieve what I wanted which was one channel manager to connect to my OTAs.

Aspetti positivi:

It promised a lot including price control.

Aspetti negativi:

However connecting to all the OTAs was difficult and full functionality was not achieved.

Works Great for our Small Holiday Park

Aspetti positivi:

The team has always been great to work with from the top down. Any issues encountered have been dealt with head on by their customer service & their development teams with updates along the way. Overall good features, quality service, stable connections & no complaints so far! Would recommend!

Aspetti negativi:

More direct connections would be beneficial. They have partnered with RentalsUnited at a very reasonable rate to address this which still achieves the desired result.

Just Great!

Commenti: streamlining operation

Aspetti positivi:

The agility and speed of new feature development in the FantasticStay is on another level that has really allowed us to scale! We have tried few products before, but they were solving only partially the needs that we have. For us the importance of being heard and provided with solutions fast is extremely important! I am looking forward partnering with FS Team

Aspetti negativi:

it was difficult for me to understand from the first look the source of the reservations in the multi-calendar, but the software team put a priority on that and resolve it in a week time.

Very good software, easy using and functional.

Aspetti positivi:

I like the option Parent / Child listings. We can easy synchronize many airbnb accounts and listings. Also I like the mark up option, we can increase the prices with different % for each account and listing. I like that we have the option to move reservations from one listing to another and the calendar in the other channels can be free.

Aspetti negativi:

I like least that there is no option to see the full information about the listing - address, pictures, occupancy of the property, bed configuration etc.

Fantasticshit

Commenti: unfortunately they have bought Vreasy which was a good product and they have replaced it with a product which is not worth anything

Aspetti positivi:

Nothing. it's hard to find something good in a softeare that sucks for me

Aspetti negativi:

full of errors and with sacred functionalities. Not available to colculate an offer automatically but only manually (!!!) because don't have the extra guest fee. The list is too long |||

Nice product for managing properties!

Commenti: Nice product, features & support for a fraction of the price of competitors. Even that managing the reservations was a little bit tricky at first, I have to say that now it is easy to use and offers lots of options.
The one feature we miss is synchronization with our Gmail inbox, I hope you will provide that service in the near future.

Aspetti positivi:

- Easy to manage - User-friendly interface - Really "elegant" and professional look - Great customer support

Aspetti negativi:

- Managing the reservation is a little bit tricky at the beginning - This software is designed for people mostly using Airbnb, if you are using more of other platforms it seems like it doesn't have so many solutions for you.

Airbnb management game changer

Commenti: Ease of everything.

Aspetti positivi:

"An absolute game changer in Airbnb property management! We have 80+ properties and FantasticStay makes our life far less hectic and paralysed in terms of operations. We could not have done it without them. Robust features, first class customer support. Highly recommended!"

Aspetti negativi:

All of the support are great people. I sincerly reccommend their services and support. They helped me a lot.

Great Software

Aspetti positivi:

Great software! I am using it daily and I am very happy with it. It is well developed and maintained. Any time there is some bug or in case it is slowing down, it is being promptly fixed and sorted out.

Aspetti negativi:

I am pleased with using it so far and I cannot point out any cons. Any time there is some bug or in case it is slowing down, it is being promptly fixed and sorted out.

Easy to use, offers lots of options that are suitable for me

Aspetti positivi:

You can track previous actions which is good if you want to revert changes to their previous state and you can also who made this changes.

Aspetti negativi:

The user should be able to customise some of the features if they not needed for the position he or she is in so the features you need to work on will respond better.

Over priced,

Commenti: Terrible experience when Fantastic Stay bought out VREASY. Completely focused on securing upfront plan payments without providing any support re the changeover or any explanation of increased pricing.

Aspetti positivi:

Features are good and user friendly but not worth the price and the harassment about significant payments in advance.

Aspetti negativi:

Over priced, support lacking; only interested in payments being made.

Fantastic

Commenti: You can have more free time as fantasticstay do the sync with the platforms and have peace on my mind.

Aspetti positivi:

This is a very nice and friendly to use software. Also the free version done what promise and the support is excellent. I am very satisfied with fantasticstay. For sure worth to use this software.

Aspetti negativi:

This is an easy to use programm for an owner on STR . Everything is Good

The software is very useful and effective. I use it on a daily basis.

Aspetti positivi:

You can save a lot of different information which will be useful later. It is fast and effective. The software is maintained regularly and if you experience any problems you can contact the support team and they will help you right away.

Aspetti negativi:

There are no cons that come to mind. Everyhing is running smoothly and is maintained regularly. Keep up the good work!

It is good.

Aspetti positivi:

The desing is very simple and easy to use. I like how we can see the platform from where the reservations come.

Aspetti negativi:

The software is very slow sometimes. Also if there is a reservation for one of the properties what has started few days ago you can not move it to other property without delete the original reservation and create two different reservations.

I work on the synchronization of the calendars and the information between the different platforms

Commenti: It makes the work easy and orderly.

Aspetti positivi:

The software is very useful when you have a property that is listed in more than one platform. It gathers all the information for the reservations and the properties in one place.

Aspetti negativi:

It is easy to use and it is well designed software. It's easy to find the information about the properties and the reservations.