--- description: Scopri le funzionalità di Document360, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Document360 - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per la gestione delle conoscenze](/directory/30094/knowledge-management/software) > [Document360](/software/177031/document360) # Document360 Canonical: https://www.capterra.it/software/177031/document360 Pagina: 1/13\ Avanti: [Pagina successiva](https://www.capterra.it/software/177031/document360?page=2) > Knowledge base alimentata dall'intelligenza artificiale per clienti e team. Crea, condividi e gestisci la documentazione del prodotto, le guide utente, le SOP, le wiki e altro ancora. > > Conclusione: valutazione di **4.7/5** stelle assegnate da 292 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Document360? Document360 è adatto ad aziende di tutte le dimensioni e settori: IT, SaaS, finanze, istruzione, sanità, legale e altro ancora. Scelto da oltre 100.000 utenti in tutto il mondo. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.7/5** | 292 Recensioni | | Facilità d'uso | 4.7/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.8/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 90% | (9/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Kovai Limited - **Area geografica**: Sidcup, USA - **Anno di fondazione**: 2017 ## Contesto commerciale - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Lingue supportate**: francese, inglese, portoghese, spagnolo - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 208 ## Funzionalità - Branding personalizzabile - Catalog Management - Controllo accessi/Autorizzazioni - Creazione di report/analisi - Dashboard - Discussions/Forums - Editor di testo RTF - Gestione SEO - Gestione dei contenuti - Gestione dei feedback - Gestione della documentazione - Gestione della knowledge base - Gestione delle conoscenze - Gestione utenti - Modelli - Modelli personalizzabili - Modifica del testo - Portale self-service - Rendicontazione e analisi statistiche - Ricerca del testo completo - Ricerca/Filtro - Sistema plurilingue - Sondaggi e feedback - Strumenti collaborativi - Third-Party Integrations - Tracking delle modifiche - Trascinamento della selezione (Drag & Drop) - Workflow Automation ## Integrazioni (16 in totale) - Chrome Enterprise - Crowdin - Disqus - Drift - Elsevier Pure - Google Analytics - Google Tag Manager - Hotjar - Microsoft Excel - Microsoft Teams - Mixpanel - My Telescope competitive compass - Segment - Zapier - Zoho Desk ... e altre 1 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Chat ## Categoria - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) ## Categorie correlate - [Software di knowledge base](https://www.capterra.it/directory/32454/knowledge-base/software) - [Software per la gestione delle API](https://www.capterra.it/directory/31065/api-management/software) - [Software per la gestione delle conoscenze](https://www.capterra.it/directory/30094/knowledge-management/software) - [Software per documentazione IT](https://www.capterra.it/directory/33755/it-documentation/software) ## Alternative 1. [Guru](https://www.capterra.it/software/145390/guru) — 4.8/5 (640 reviews) 2. [Connecteam](https://www.capterra.it/software/153140/connecteam) — 4.6/5 (5318 reviews) 3. [Confluence](https://www.capterra.it/software/136446/confluence) — 4.5/5 (3720 reviews) 4. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.6/5 (803 reviews) 5. [Salesforce Sales Cloud](https://www.capterra.it/software/61368/salesforce) — 4.4/5 (18812 reviews) ## Recensioni ### "The Best Knowledge Base Platform for Technical Writers" — 5.0/5 > **Katrina** | *18 luglio 2025* | Trasporti/Trasporto merci/Ferrovie | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The user-friendly interface and ease of content management easily makes me recommend this platform to all technical writers I know. The customer support and customer success teams are also extremely helpful and responsive to user feedback and making sure their customers are getting the most out of Document360. Their documentation also provides a plethora of support to assist you in accomplishing tasks on their platform. Document360 is only getting better as they integrate AI to help writers make their content better and save them time in editing for quality. > > **Inconvenienti**: Our team is still using the legacy pricing, and while it is working well for us, the new pricing plan for similar features we use is nearly doubled the price. While Document360 does extremely well in creating content and publishing it immediately, it would be nice to have better version control without having to publish the article first. They also have some bugs when it comes to formatting content as well. > > One of the best knowledge base platform as a tool for technical writers. The portal is intuitive to use and there is plenty of documentation on how to optimize and streamline content. Any bugs that are found in the platform is quickly addressed and updated in the next releases along with new and exciting features. I'm now always going to recommend other technical writers to use Document360 as their go-to platform for content. ----- ### "Doc360 for the win" — 4.0/5 > **Assya** | *10 settembre 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: The support is incredible, and new features are introduced at an amazingly fast pace. I also see a significant shift to AI features, which is great. > > **Inconvenienti**: Features tend to be unstable, and the infrastructure feels unstable. I've had instances where there was a system update I was not aware of, and it screwed up my site. > > positive. I think it's one of the better options that exist for a KB solution at a very reasonable price. ----- ### "Collaboration for improvements would be a great +" — 3.0/5 > **Sofi** | *26 agosto 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 5.0/10 > > **Vantaggi**: It is easy to learn, and it is more or less easy to use. We use our custom css, which is handy and corporate-friendly. > > **Inconvenienti**: it is not very intuitive. There are commands that can be improved such as the calloput which is something I use in every of my articles. I expect that when I have a text say Note: dummy text, then I place /callout in front of the text, it will automatically fall under the callout, as it happens with headings for example, instead, my text goes to a new row and a placeholder callout is inserted. I need to then copy and paste line by line, which is also pretty hideous to insert it inside the callout. Absolute waste of time. I have around 10 callouts per article. > > I think that we can collaborate better on implementing new features. I am pretty open to giving feedback and it was part of my previous company role when we integrated a brand new platform. They were much more responsive in terms of receiving and implementing feedback. ----- ### "Simple, Effective, and Reader-Friendly" — 5.0/5 > **Björn** | *25 giugno 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I really liked how easy it was to set up and start using Document360. The interface is clean, intuitive, and makes organizing our knowledge base feel effortless. > > **Inconvenienti**: If I had to pick something, I'd say the article layout could offer a bit more customization to better match our branding, but overall, it still works really well. > > Overall, my experience with Document360 has been great. It’s user-friendly, reliable, and has made managing our documentation much simpler, both for our documentation team and our readers. It has definitely saved us time and hassle. ----- ### "Happy to be a Document360 client\!" — 5.0/5 > **Karen** | *26 agosto 2025* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: The ease of everything\! I write in WYSIWYG so this capability was essential. I love the way pretty much anything can be embedded right in the docs, along with creation of tables that are far from simple. The auto-generated Table of Contents lets me skip that menial step. I have reached out to customer support a couple of times in the early days, and they were always very helpful and quick to respond. > > **Inconvenienti**: So far the only down side I have seen is that the tables do not have a freeze header function to stay while scrolling. > > Very smooth, easy to utilize, clean look\! The onboarding process was very streamlined and. helped me to get familiar quickly. ----- Pagina: 1/13\ Avanti: [Pagina successiva](https://www.capterra.it/software/177031/document360?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/177031/document360) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati