Checkr

Easiest background checker around!!

Commenti: Checkr gives me the chance to look at the whole picture of someone I’m hiring giving me the chance to make a sound and safe hiring decision for the company.

Aspetti positivi:

How easy it was to navigate around the site it wasn’t a long drawn out process like other sites!

Aspetti negativi:

The lay out could have been better. Things placed in different areas than they were.

Meets Expectations

Commenti: Overall it's a good prodcut that meets my expectations. I get the results I need in the time frame that I need them, and that's good enough for me right now.

Aspetti positivi:

I am able to integrate Checkr with our current HRIS and start the process right from an applicants profile. I usually have a quick turnaround and easy to read reports.

Aspetti negativi:

There are so many different packages to choose from, sometimes it's complicated to know exactly what I'm ordering unless I log in directly to Checkr and then sort through the different packages.

High reviews from companies, awful reviews from candidates

Commenti: I've never had such a terrible onboarding experience before for a background check. I've done background checks and developed vetting before but this company has the worst experience as a candidate. They frequently pause the check to "request information" but the portal does not have a clear explanation of what they need. Questions are responded to with autoreplies, or responses that ignore the question entirely. Example: I emailed them to ask why my employment references were not complete (they had been completed last week). They ignored the question and told me they needed to verify a totally different thing and had been waiting for me to take action. There was no indicator in the portal or anywhere else that they expected action to be taken, so if I hadn't contacted them I would have presumably missed my start date with my company. The ramifications both for my new employer's business and my own ability to make rent would have been huge, and it was barely averted. Employers: look elsewhere, check the reviews on TP or other sites where you'll see candidates regularly mentioning horror stories with this site. I'm shocked they're still in business

Aspetti positivi:

Checkr is meant to automate the process of background checks by having a useful and easy-to-access portal for users to upload their documents and check the progress of their background check.

Aspetti negativi:

Despite the portal looking great, the major flaw with this company is their lack of communication, terrible customer service and reliance on auto-replies which suggests a company that doesn't care about candidates.

Package review

Commenti: Love it.

Aspetti positivi:

The synchronization with Procare Online.

Aspetti negativi:

When we create a profile from Procare online and select a package, that package is not reported in the Checkr website. I have to select the package again when sending the invitation to the candidates.Also. When an invitation link has expired and a new new invitation link is sent to the candidate from Checkr website, that new link and its report results is not updated on Procare online. Procare still keeps the old expired link where as the candidate has been cleared but we can't see it on procare.

Checkr has been a great asset to our ministry

Aspetti positivi:

Integration with Planning Center, ease of use, ability to track the status of background process or if one is expired.

Aspetti negativi:

I wish we could add context to the initial email so that our volunteers know that it is coming from our organization and to be clear on what information we check and that we are using Checkr for our volunteers not for a job application. This has caused some confusion lately.

Wonderful software solution for a variety of businesses.

Commenti: We have loved the ability to submit hundreds of background checks and to quickly and easily see their status/results.

Aspetti positivi:

I like that Checkr is an easy-to use and well-supported online solution. We really appreciate the ability to pick and choose what features we want and that Checkr has a pricing solution for any combination of features.

Aspetti negativi:

As with any background check system it can be frustrating when dealing with improper background check information or errors that come up when requesting a background check due to user (applicant) input error.

Vast Improvement Over Sterling

Aspetti positivi:

Much more agile, easy to use, and cheaper than Sterling - a far, far better user experience for both the administrator and candidate.

Aspetti negativi:

Nothing to note! Great customer service and lots of attention in the onboarding.

Great Product to us

Commenti: Solid

Aspetti positivi:

Easy to use and good communication with customer support.

Aspetti negativi:

Some responses are slow, but not necessarily due to Checkr and various county's are manual and slow to respond.

Fast Effective Background Checks

Aspetti positivi:

Checkr works seamlessly with Planning Center which we use to track all of our people. We can start a background check right from a person's profile and a request is sent to the person who has asked to volunteer and they complete it without us having to be responsible for the safety of any of their personal information. Checkr lets us know when the background check is complete (usually within 24 hours) and we are able to print the report for our files and it automatically updates their status to approved, approved with caution, or red flags it because of a concern brought up by the background check.

Aspetti negativi:

We have been very pleased with this software.

Buyer Beware!

Commenti: Overall, very negative experience with Checkr.

Aspetti positivi:

They make it very easy to get started and for job applicants to approve their background check.

Aspetti negativi:

Checkr doesn't make it clear that the prices listed on its pricing guide are just starting price (its in a tiny star at the bottom of the page). Nor does it tell you this when you order a background check or even after while they are processing it. You are just slapped with additional fees weeks later when they issue your monthly statement. By then, you've already requested additional background checks and the whole thing is an expensive fiasco. In my case, I ordered a background check for $54, only to be charged an additional $95 for that check because of additional court fees! To add insult to injury, they have NO PHONE number to address customer questions. Their sales team sure calls you about a million times, but when you want to call them with a question, you are out of luck. You can email customer service, but they don't respond. They only responded after I emailed twice and looped the sales team. And then their response was canned and they didn't resolve my concern (that their pricing is deceptive). They just sent me a pricing pdf (which is different from what you see in your account when you are ordering your checks) that has small print saying that that there may be "additional fees." I own a small business and we need dozens of background checks per year, so we can't work with an unethical, unreachable business. They have lost my business and you should save yourself the headache by avoiding them altogether!

Checkr does exactly what we need!

Commenti: Overall our experience with Checkr has been wonderful!

Aspetti positivi:

Checkr integrates directly with our ChMS platform, Plans Center. Setting up our account was simple and the processing of BG Checks is quick and efficient.

Aspetti negativi:

We have not experienced any cons to using Checkr up to this point!

Good system

Aspetti positivi:

Once it was set up with our HRM it was easy to use

Aspetti negativi:

Increased pricing made it too expensive.

Excellent Background Check Service

Commenti: Overall, a good experience. Competitive pricing and responsive customer service. Would recommend to another company running that needs employment screening background checks.

Aspetti positivi:

Checkr integrates with our ATS and sends background checks to applicants via email and phone. The information requested is quick and easy for an applicant to input, and background checks are fast and accurate.

Aspetti negativi:

Occasionally, some background checks will take an exceptionally long time. While it is not directly in Checkr's control how fast a county court responds to an information request, it would be nice to receive BC status updates or a "we resubmitted the request" email, something to note that this background check request hasn't been lost.

I love Checkr

Commenti: I love Checkr! We have been working with them closely for many years- Ive been using it for 5 years and its always a great and fast source. Lots of information is provided to us via their BGC process and even the candidate portal. They have also come into the office for seminars and are great service

Aspetti positivi:

Easy to use, easy to navigate, Checkr is always good with letting us know about new updates and product features.

Aspetti negativi:

Sometimes things that are flagged up as being "Consider" are often not real major issues.

Even their Customer Success leadership team don’t care

Commenti: Trying to implement CC-MVR for more than half a year now and still not done. We’ve been through 3 different customer success managers, all seem to be disappearing whenever you’d follow up on something they said they would do. I reached out to senior level leaders multiple times and was promised help, but I have never felt as helpless with any other vendor I’ve worked with in the past as I am with Checkr. I went through the correct channels but nothing gets resolved. RUN AWAY AND GO WITH ANOTHER BACKGROUND CHECK SERVICE PROVIDER.

Aspetti positivi:

Fountain and Lever integration User friendly consent form

Aspetti negativi:

Their Customer Success team is the worst I have ever encountered in my career.

Customer Service Improvement

Commenti: Recently we had some staffing changes and in order to get our invoices I had to go in to the portal several times until the right person at Checkr could update our email contact for invoice and payment receipts. It took a couple of months to finally get the change made even though customer service said it was changed.

Aspetti positivi:

The software works great and depending on the response of the people we are requesting the check on, it usually pretty quick.

Aspetti negativi:

Other than the customer service concern I mention below (overall experience) I cannot think of anything negative at this time.

Easily Integrated

Commenti: We run many background checks each month on volunteers looking to work with children and vulnerable populations. I have great confidence in Checkr's ability to get me a quick report and link the information to profiles on our database.

Aspetti positivi:

The best feature was the ability to integrate this into our church's database software, Planning Center Online. We were easily able to set-up accounts, connect the two, and manage who is able to view the background checks from a platform we use regularly.

Aspetti negativi:

The only thing I haven't liked is that the branding/website seems outdated.

Field Management

Commenti: Sometimes hard to find candidates in the search. Have to put them in many areas to pull them up.

Aspetti positivi:

Usually fast response, easy to use. 24 hour access.

Aspetti negativi:

Would like to be able to put in a specific job, and pull all applicants with that information. Example-Floor experience-Pull all floor experience within all candidates that are applying to all jobs in the area.

Always Engaged With Our Company's Goals

Commenti: Always engaged with us and our goals. Great communication!

Aspetti positivi:

Integration makes it all super easy! I really appreciate the hands on help our reps provide.

Aspetti negativi:

Customization needs for us aren't quite met at this point.

Best background check available

Commenti: Checkr does a great job providing fast and complete results in their background checks. I am confident my students are safe when I use Checkr to background check a potential instructor. It's fast, transparent and makes the candidate comfortable with the process.

Aspetti positivi:

I am confident my students are safe when I use Checkr to background check a potential instructor. It's fast, transparent and makes the candidate comfortable with the process.

Aspetti negativi:

I don't have any negative experience to share.

Due diligence to any contracting firm please utilize ethical practices and use another company

Commenti: Not very pleasant ,considering this is a business of ethical practices and hold high importance with sensitive information and with good candidates at stake, we will not be recommending their services.

Aspetti positivi:

Its not the software that is the problem it's the decision making on someone who has no background being made to wait for no reason.

Aspetti negativi:

The company is not thorough in their candidate background processing, things that are not relelvant are made relevant and when it brought to their attention it takes them 10 days or more to correct the problem.

Great Software!

Commenti: Overall, my experience has been great! I've relied on it heavily for background checks and employment verifucations.

Aspetti positivi:

Checkr is easy to use, integrates well with my HR and Talent stack, and provides quick and reliable results!

Aspetti negativi:

I don't have any cons at this point for this software.

Checkr is both convenient and accurate

Commenti: Our company benefits from this platform and depends on it currently, to run background reports with all of our new hires.

Aspetti positivi:

What I like most about this software is the ease in functionality. You are able to navigate the system with little pushback.

Aspetti negativi:

Based off of the features that we actually use vs. what we do not use, there really aren't any con's that we could think of since we only utilize part of the software.

Highly Recommend

Aspetti positivi:

I like the quick results and accuracy of the background checks.

Aspetti negativi:

It can be hard to contact a customer service rep quickly if needed

Great product to use in our industry

Commenti: Background checks, who is a qualified employee

Aspetti positivi:

Quickness of response, clear, user friendly

Aspetti negativi:

From my use, every thing checks out great.