Dentrix Ascend

Dentrix Ascend is a must buy!

Commenti: Our overall experience has been extremely positive.

Aspetti positivi:

The charting and insurance benefits are the best. It is so user friendly compared to other software we have used.

Aspetti negativi:

Everything that I felt was missing has been added in the last year. I do think that there could be some improvements in the treatment planner.

Dentrix Ascend review

Commenti: overall i like the product but correcting the accounting issues is something that is very frustrating and would possibly cause our practice to return to Dentrix

Aspetti positivi:

like that its cloud based and always evolving with updates as users make recommendations to improve. I like that I can access it anywhere.

Aspetti negativi:

I do not like the line item accounting and that credits can not be left on the ledger without affecting provider totals. A/R from previous months changes based on patient over-payments. We have all our fee schedules in and we do write offs at time of service /claim generation but there are still instances where we have over-collected and the only way to have the adjustment for the patient over-payment is to put the EOB in as insurance over-payment which is not accurate or refund the patient directly when the EOB is received, which is not practical

Dentrix Ascend Brought our office low

Commenti: We have 2 offices that switched from Dentrix to Dentrix Ascend in December. We all hate it. We are moving to another program in a few weeks.

Aspetti positivi:

Looks clean. User function is not great.

Aspetti negativi:

So much clicking to get where you want to go. Laborious. No pretreatment estimate tracking. You can put in treatment, and send a preauthorization, but when it comes back, there's no way to communicate what the preestimate states except going to hunt for it and looking at a little note you put in yourself. Also, the power reporting is a NIGHTMARE. Overly complicated. You can't print a report. We have needed support several times and while the people I've actually gotten a hold of have been wonderful, I've waited on the phone for over 45 minutes twice before I was able to reach someone to help me. If you email them, they create a ticket. They don't tell you what to do with the ticket, but you have one. Enjoy. We went over a month until we were able to fix a problem with insurance coverage dates overlapping. We were completely locked out until I had someone remote in to my laptop at home and fix it. She did a great job, but the time it took to get the problem resolved was ridiculous.

Dentrix Ascend review

Aspetti positivi:

Great for practice management and organized. Easy to use

Aspetti negativi:

Nothing was wrong with using dentrix ascend

Five Stars for Ascend!

Commenti: Better communication among staff and between the office and patients over all our office has become much more efficient!

Aspetti positivi:

How easy the software is to learn and use. Our staff was very concerned about the transition because we had been using the other software for years and they still had so many problems using it. Ascend is user friendly it’s as easy to use as an app on your phone. I asked the team what they like most and these where their answers: 2 way texting, electronic sending for insurance, reliability, ability to access anywhere, time clock (new), how fast it runs compared to our old system and the amazing reports you can run (daily huddle)

Aspetti negativi:

In the perio charting it would be awesome if there was a way that implants are marked so both charts don't have to be open at the same time.

UNHAPPY CUSTOMER

Commenti: Can never get ahold of customer support to help with any of the problems.

Aspetti positivi:

Nothing, there is nothing that I like about this software. I have worked in the dental field for almost 30 years and this is the worst software that I have ever used.

Aspetti negativi:

Everything is terrible. There are ALWAYS glitches. Treatment plans never calculate correctly. You can never get ahold of anyone to help. It's the bottom of the barrel software for dental.

Buyer Beware

Commenti: Poor. We are finding one shortcoming after another. Customer Support is happy to contact me.

Aspetti positivi:

I like the ability to text patients and log in remotely. That's about it.

Aspetti negativi:

I dislike that you are limited to the Payor ID insurance database! They do not update the database. Inability to run finance charges with statements.

Satisfied from the start

Commenti: We have always been happy with Dentrix Ascend. Our IT needs and budget are a fraction of what they otherwise would be. We can always access and stay up to date with no additional cost or waste of time. Ascend continues to get better and better.

Aspetti positivi:

Intuitive. It has eliminated wasted time and money on training.

Aspetti negativi:

While being next generation technology and cloud based it has been very slow to publish APIs and become operable with so many other businesses that can enhance dental practice management.

User friendly

Aspetti positivi:

What I like most about this software is that it is easy to use. It's easy to go from a patient chart to their ledger and back to the schedule. It's also easy to log in from home to view the schedule or to add patient notes remotely. Although there are some features that our staff would like to see added in regards to billing and patient ledgers, overall the pros outweigh the cons with this software.

Aspetti negativi:

The inability to add additional insurance payments when patients' two insurance plans pay more than the amount billed.

Worst software I have used in 45 years!!!!!

Commenti: It takes 10 x longer to do anything in the front office. You cannot change insurance companies without going through 15 - 20 minutes of navigation, There is NO WAY to put a insurance information form on with the other 5 forms for the patient to fill out their own insurance information. You have to put the insurance address and telephone number in every time you put the insurance in, it does not do it automatically. The estimates are NEVER correct. The people that work there do not have a clue what they are doing. There is NOT one thing I like about this software

Aspetti positivi:

Nothing- There is Nothing I like- everything is so difficult to navigate, no one that works there knows anything about the software

Aspetti negativi:

Everything! I can't think of anything I like

Needs better customer support

Commenti: Better customer support is greatly needed.

Aspetti positivi:

Being cloud based is nice. They backup your data and setup is simple.

Aspetti negativi:

When there are issues, it takes hours to get through to help desk for assistance. Seems like issues happen every 5-6 weeks lately.

Don’t Sign Up For Their Plan-Crooks!! ZERO Customer Service

Commenti: Horrible!!!! Zero Customer service when you ask them to stop over billing you and they owe you money. Help is nowhere to be had, avoid at all costs!

Aspetti positivi:

The software is good and I like the product. It’s everything else that goes with it. I made the mistake of doing automatic payments. They frequently double billed me!! Did they tell me? No, I figured it out. The worst part was trying to get refunded. It took months!!! First they issued a check to the wrong name (not mine) and then took 2 more months to issue another check. Please tell me why they couldn’t just reverse the charge???!!! When I lost my business and had to sell the charts, I told them I would pay two more months so the other doctor could transfer...they continued to bill me 2 more months beyond the agreed. They decided they only owed me a month...what did they do? Issue me ANOTHER check to the wrong name. I call to speak with someone...forget it!! Limited hours and zero customer service. I ask for a supervisor and they made me hold for 15 minutes, then hung up on me. I call back, she hangs up on me again. I call back again and they don’t pick up for 20 more minutes. This is after I tell the girl I only have so much time before work to talk as I work for someone else now and can’t call other times, this is the only time I have. They definitely don’t care at all when THEY owe YOU money! Please keep that in mind. I don’t care how good the product is, when they treat you like crap repeatedly it is not worth it. Avoid at all costs! Oh yeah, I was a [SENSITIVE CONTENT HIDDEN] customer for three decades...yep! AVOID😆

Aspetti negativi:

That I find out now, they were charging me 370$ and you can get plans for 100$ cheaper. (I had a very small office by the way....atypically small) Basically everything I mentioned before. Over billing and taking forever to get refunded, horrible customer service-they treat you badly and are only available short hours for monetary issues. They purposely hang up on you and avoid calls. They gladly take your money automatically but never refund that way taking months by way of wrongly written checks -repeatedly they’ve done this to me. They don’t care and no matter how good the product is, it is not worth it!!!! AVOID!! Unless you like being robbed and abused🤷‍♀️

Ascending To New Heights

Commenti: Overall a success. We are able to train staff efficiently, have multitiers of user management.

Aspetti positivi:

Works across the cloud and therefore can see all our locations by permission. Multiple ways to navigate patient records.

Aspetti negativi:

Stalling, slow downs, having to log out/close out and log in or refresh multiple times per day. Patient Health updates, Claim status information.

Great Ascend

Commenti: Ascend has made it possible to cross train our clinical staff through it’s intuitive design; and this has made our patient turnover very efficient, while reducing the need for addition front desk personnel.

Aspetti positivi:

This software saves countless hours of additional administrative work and processing mistakes. Our office switched from Eagle Soft, which we ran on a closed network, about 5 years ago; and after learning how to use theAscend software, I can honestly say that it was one of the best decisions that we have ever made for our practice.

Aspetti negativi:

There’s nothing that I don’t particularly dislike about the software. However, there is room for improvement with some of the newer features. For example, real time benefits along with automated verification and eligibility would make Ascend the perfect software, in my option.

I have used dentrix in private practice for several years, im not 100% happy with some of the features but it gets the job done.

Commenti: There is definitely room for improvement when it comes to functionality and user friendly options. I also feel simplicity is a must as well.

Aspetti positivi:

Customer service is good, any updates are easy to take care of. The patient scheduling is very easy to do, and I like the colors that you can choose from for different providers. I also like the Pinboard feature, it is very useful and handy. Reports are easy to run and very helpful and useful.

Aspetti negativi:

Not user friendly, dental charting can use some changes. Don't care for the x-ray component. There are way too many pop ups when you opening the patients chart and you have to navigate thru all of them every time the chart is opened which is a headache. Medical / Dental history has to be scanned into the chart and there should be an automatic form where information already gets populated into patient's chart, it would save time. Would love to have a split screen on one page when treatment planning, charting and viewing xrays so you don't have a open and close screens back and forth.

Dentrix Ascend Review

Commenti: Dentrix Ascend helps us to schedule patients, assist with insurance, and allow us to have paperless office, which is the bulk of what we need in the office.

Aspetti positivi:

I like that I can access this software from any location and even on my phone. It allows me to be able to assist patient's and access the schedule when I'm not in the office.

Aspetti negativi:

I don't like the way the Day sheet report prints out. I don't like how if a dollar amount is over $1000 it doesn't show the full number on the report when it's printed out. I also don't like that I can't tag payments with multiple tags. For example, If I enter a credit card payment I can only tag they credit card type but can't add like a tag for the doctor that provided the service for whom that payment is going towards. I also don't like that we can't customize text or send manual text messages to patients. I'm still getting use to using the software but the power reporting I find it not very user friendly.

A great decision to implement.

Commenti: Overall the experience has been great. We have been very pleased with the constant updates and improvements.

Aspetti positivi:

We have over a dozen offices in multiple states. Ascend allows us to seamlessly work in each office from our home office. We can see, in real time, how each office is working and more importantly how effectively. The skill level in our offices has improved dramatically.

Aspetti negativi:

It is expensive! But, as we use the features that the software has it becomes apparent that it is worth it.

Love Dentrix Ascend

Aspetti positivi:

* Software updates happen automatically at night when we're out of the office do it does not interrupt our work day. * Being able to put in down grades is a huge help * Very user friendly

Aspetti negativi:

* Certain things are not as customizable as we would like ie: patient forms, text message communications * Would love more options on insurance coverage * When you change an address or phone number there should be an option to apply it to everyone listed on the account. It is very time consuming to change it on every single family member, especially when there's like 8 people. * Switching primary and secondary insurance is very difficult and time consuming

Feedback

Commenti: Overall we switched because we were trying to access all patients from all locations and switching to this software has allowed us to do that.

Aspetti positivi:

I love that we can login with ease from anywhere, it allows us to look at charts and complete tasks from any location. I also love the dashboard, it shows what claims need to be worked on and helps keep the team on track.

Aspetti negativi:

The clinical team has not been happy with the way the chart is and when you are placing the treatment and existing treatment in.

Great Patient Management Software

Commenti: The software has done exactly what we need and they continually are releasing new features that make the software more reliable. I love that it is all cloud based and we don't need a local server.

Aspetti positivi:

One of the most intuitive user interfaces of any dental software that I have seen. Great functionality and reporting tools.

Aspetti negativi:

Like any big brand software, feature requests take quite a while to be implemented, if ever.

Mostly there

Commenti: I love the portability, however, the interface with iPhone isn’t quite 100% and the chrome book interface stopped working altogether. The reports are too customizable and need to just have more basic reports to choose from rather than making us build the entire thing ourselves.

Aspetti positivi:

It is great that it is cloud based and easy to access and the updates happen often to improve use.

Aspetti negativi:

Because it’s cloud based, the response time can be slow. Especially the imaging. Also the reports are way too confusing

Great Product With Room to Grow

Commenti: Ascend has been a great improvement to our office. It allows us to keep patient records, images, appointments, accounts, insurance tracking, etc. all in one place that is accessible even when we are not in office. We have remote employees and the ability for them to be able to work off-site while still having access to the information they need has been a huge help.

Aspetti positivi:

The software has a lot of capabilities and is very useful. The fact that it's cloud based is wonderful for convenience and accessibility when we're not in the office.

Aspetti negativi:

As with most newer programs, is a work in progress. It has it's limitations like any program but with that being said, they are always taking user input and continuously bringing out updates that cater the the needs of their user base and their customer service is particularly good.

Usee Friendly Software and Excellent Customer Service

Aspetti positivi:

It is so easy to use. You can request features that are often considered and implemented. The ongoing updates are great. Technical support is excellent.

Aspetti negativi:

The perio comparison chart is difficukt to read. The note that we set up for scheduling(i.e. provider request) does not pop up when the appointment is being made.

Start Up Practice

Commenti: Like the automated insurance verification and ease of claims submission

Aspetti positivi:

-ease of use -ease of training -integration of imaging -continuous improvement

Aspetti negativi:

-does not integrate with 3rd party applications well -would like to be able to open it to one patient instead of a Home Screen first

Dentrix Ascend review

Commenti: We are an older, small practice that doesn’t take insurance- all fee for service. We file for the patient but don’t know if they get paid, so there is a lot of end of month phone calling to clean up overview screen. Also the text messages should be customizable and indicate when one is sent. Overall, I am pleased with the program and the support and don’t know why there are so many negative comments. I really like being able to access from home or my cell phone.

Aspetti positivi:

Cloud based. Good support. Good initial training. Great for a small fee-for-service practice that doesn’t need a bunch of bells and whistles.

Aspetti negativi:

1. The monthly fee. 2. Can’t run Xray program on Mac (maybe things have changed). 3. Have to click numerous times to get to patient notes.