Voiptime Cloud

Great value and great potential

Aspetti positivi:

My department have been testing several CRM and come across VoiptimeCloud. This software is a great solution for our company as it: User-friendly CRM you can set up callbacks on and receive reminders Call to the client directly from the system Integrate it with Email an inbound call is transferred directly to the rep who is assigned to that lead

Great software for sales department

Commenti: Perfect tool for sales agents

Aspetti positivi:

Both power and predictive dialers are of great help. Our agents can easily process big databases and not waste time on manual dialing or no-answers. It's a real time-saver. Another benefit is handy campaign management. We can quickly create and launch campaigns and track every lead's status. It makes our workflow more organized.

Aspetti negativi:

No cons for today. We are pretty satisfied with Voiptime.

Outbound calls software with lead management options

Commenti: Outbound calling, lead management options, affordable prices, online access.

Aspetti positivi:

Voiptime combines lead management tools with an outbound dialer. This was the main factor why we have chosen to work with this software. The price of Voiptime is relatively affordable, in combination with call rates of our sip provider, we've got quite a good deal. Unlimited call recording capacity storage, unlimited quantity of leads.

Aspetti negativi:

Very limited reports, system does not enable to buy a sip number as a part of the solution, only outbound calling options.

Dialing and lead managment software for small businesses

Commenti: It helps us to make affordable calls to different countries and to lead prospects through the sales pipeline easier and more persistantly, increasing the conversion rate. Since we started using this software our sales are smoother and planned, workflow scheduling is easier. Customer service is also getting better, as we store all lead information in the system and can access it any time we need it.

Aspetti positivi:

Our sales department uses Voiptime to manage prospect information and make calls. It is very convenient to be able to dial leads directly from the system and to have phone recordings saved in the lead card, available for download and listening. Sales agents can make notes while talking to client over the phone. The dashboard allows to monitor department statistics in real time as well as to make customer estimations. The call quality is good. The online support is fast and helpful.

Aspetti negativi:

Limited lead qualifying options, not all statuses are reflected in dashboard, operators can go through IVR only if the lead is dialed through the softphone, and than in call history the name of the cient is not mentioned, no option to create a new client after dialing a number from the softphone.

Effective CRM

Aspetti positivi:

I love how Voiptime Cloud helps me stay organized, focus on things that matter most and close more deals. Now, I do not miss any details (can refer to the call any time thanks to calls records), can keep all my document organized (all important files (contracts, bills) can be attached to the system) and set up callbacks as well as meeting reminders in the calendar and receive notification reminders both in the system interface and your email.