ClinicSense

ClinicSense is a high quality platform

Commenti: I really liked ClinicSense and its ability to provide HIPAA compliant SOAP notes. I did not utilize all the features that it offers because I had to have multiple platforms to accommodate my personal trainers and physical therapy staff. The massage therapists on staff primarily used ClinicSense and seemed to enjoy it.

Aspetti positivi:

ClinicSense offers excellent quality for SOAP Notes specific to massage therapists. The body diagram with the ability to either quickly check problem areas or manually select problem areas while writing more details is a great feature.

Aspetti negativi:

ClinicSense is not a robust charting platform for personal trainers or physical therapists.

Excellent product and team!

Commenti: Excellent product and dependable and competent customer service.

Aspetti positivi:

It dependable provides all of the features we need for booking, revenue tracking and marketing.

Aspetti negativi:

It would be helpful to be able to track all text messages as well as all emails, including cancellations, going out to all customers, as well as their responses.

Do Not Recommend

Commenti: We have not been happy and would change to a new system if it wasn't so much trouble. I anticipate us changing eventually.

Aspetti positivi:

The only thing that we liked about ClinicSense is that we didn't have to use an appointment book at the office any longer.

Aspetti negativi:

This booking system has so many glitches and problems that we get frustrated weekly. Modalities saved for a practitioner are lost, schedules showing to clients are different than what is on the books...You also can't reach someone for help during the weekends.

My software secretary.

Commenti: I really enjoy all the administrative tasks it’s takes off my plate; reminder emails, bookings, CC storage, charting. It makes my life a lot easier knowing I have a trustworthy software to do all my computer work for me.

Aspetti positivi:

It’s user friendly and does all the work for me.

Aspetti negativi:

No wait list option for clients to add to if the day they want is full.

Great software!

Commenti: It’s been great. Amazing customer service. They are always helpful when I need anything.

Aspetti positivi:

It’s very user friendly and easy to customize the way I want it and what works best for my Clients!

Aspetti negativi:

The waitlist was long over do! I’m looking forward to using that feature.

Clinicsense is a fantastic all in one booking software!

Commenti: its been really easy and it's been wonderful to see the platform growing and improving the longer I use it.

Aspetti positivi:

I love the ease of use. Clients can book online with a simple layout. Everything on the back end is easy to set up. Hardly any system issues.

Aspetti negativi:

I wish I could "add on" services with a button with booking. example: Massage (add hot stone)(add cupping) ect.. It would also be nice to "block" certain clients from online booking from the backend.

I love clinic sense

Commenti: Love how easy it is to use and the support the company shows to its customers.

Aspetti positivi:

It’s so easy to use the system for scheduling. And I love that it sends out a reminder for the apt.

Aspetti negativi:

Sorry so far nothing really. Maybe just how the note forms are set up.

Fantastic tool for any massage therapist!

Commenti: Overall, Clinicsense has definitely been worth the investment. It keeps me much more organized and the customer service is incredible if you run into any issues.

Aspetti positivi:

I originally signed up for Clinicsense for their covid prescreening email function. Though this is no longer needed, I still love the product. The biggest impact it has had on my business is a significant reduction in no show clients due to the reminder emails and texts it sends out. I also really appreciate the ability to book new clients anywhere I am at with the app.

Aspetti negativi:

I am still waiting for them to add a cancelation list feature.

Excellent Appointment and Client Data Management

Commenti: ClinicSense helps me set up client profiles easily, and capture patient details required for statements of services for patients who submit their own insurance reimbursement claims.

Aspetti positivi:

The ability to manage appointments, view client appointment history, and to enable clients to request or change appointments.

Aspetti negativi:

Nothing in particular comes to mind; however, having the capability to bill insurance providers durectly from ClinicSense would be a plus.

clinicsense 10/10

Commenti: i have used clinicsense since the beginning of my career and have always loved it

Aspetti positivi:

how user friendly it is, for practitioners but also for clients booking! I like the ability to duplicate notes to make charting easier!

Aspetti negativi:

not sure, i think i’d like extra consent options for additional modalities such as cupping or hot stone massage

Great but needs tweaks

Commenti: 9/10. Love the platform and overall look of the calendar, the reports are handy and easy to review, charting is easy and love the build your own chart options

Aspetti positivi:

The platform is easy to navigate and use

Aspetti negativi:

Only one email address per client, makes it difficult to work with insurance companies requiring email invoices for billing. Different modalities should have the ability to set their own clinic note/charts templates. Possible need of a reminder of outstanding balance listed for individual clientele on the invoice page that is easily seen.

BCMT review

Commenti: good, but needs some improvements on certain options like patients scheduling rules, online scheduling, and no show guard payment settings. Also I wish I had more an option to ask for a new patients credit card, so that if they don't show I can charge it.

Aspetti positivi:

The ease and look of the system. The accessibility as well.

Aspetti negativi:

I wish I could not allow certain patients to book online. I wish I could ask a patient to give me their credit card info when they book online themselves and not charge their account until after seeing them. I wish I had more option with the scheduling and flexibility.

Great platform

Aspetti positivi:

ClinicSense's Lite plan offers essential features for RMTs, including client management and online scheduling. The user-friendly interface simplifies booking and billing processes, enhancing the efficiency of my practice.

Aspetti negativi:

On the Lite plan, limited customization and advanced tools may be a drawback for some practitioners. Also, some features are not easily accessible when using the platform on a mobile device.

Best Scheduling Program I have found

Commenti: It has been a very easy transition from my paper binder to a full paperless system. I have needed customer support a few times and the response time is usually hours not days!

Aspetti positivi:

Appointment reminders, and the ease of scheduling reoccurring clients. The paperless forms are a plus because many of my clients at 65 and older and do not have home printers.

Aspetti negativi:

There are a lot of functions I don’t use but my price is the same.

Keep up the great work!

Commenti: The best booking and invoicing program I've ever used.

Aspetti positivi:

Ease of use for both client and therapist

Aspetti negativi:

Invoices being unable to calculate change.

I Love Clinic Sense

Commenti: Exceptional, I see myself with this company for a very long time.

Aspetti positivi:

Its user friendly, reasonably priced, they are always upgrading the features and making sure its updated to the needs of the profession.

Aspetti negativi:

Can’t think of anything at the moment. It seems as through they are always making improvements I have no complaints

Popular app, but didn’t fit my business needs

Aspetti positivi:

I loved clinic sense’s online intake forms. A lot of my massage therapist friends use the app so I thought I’d try it out

Aspetti negativi:

It was kind of hard for me to use and I knew long term I wanted something more visually appealing and easy for my clients to use

Winner of gift certificate challenge

Commenti: It's been pretty good, customer service gets back to you in a timely fashion and answers all your questions.

Aspetti positivi:

It's easy to use, does almost everything for you, clients like the easy access and purchasing gift certificates and now packages can be kept track online.

Aspetti negativi:

The changes that are made where you get charged for customers support if you're having an issue. I'll be one of those small businesses that don't need the added expense. And how it took too long to get the packages program running.

Streamlining Appointments and Client Care for Health & Wellness Providers

Commenti: Enhanced Client Experience: Convenient scheduling, secure access to records, and improved communication can all lead to a more positive client experience.

Aspetti positivi:

Streamlined Appointments and Booking: ClinicSense appears to excel in appointment management, offering features like online booking, automated reminders, and customizable scheduling. This can significantly reduce administrative burden and free up staff time.

Aspetti negativi:

Integration Challenges: Integrating ClinicSense with existing business processes might not be always smooth. Ensure your current software can work seamlessly with ClinicSense to avoid data silos or redundant data entry.

Booking made easy

Commenti: Overall, it's great for dekstop and tablet, could use improvement with the mobile app. Love how many integrations it has though so we can easily pair it with our website, POS terminal and socials.

Aspetti positivi:

I love that it integrates easily with our wesbite and also with our Square POS Terminal. Being able to do everything from one place makes work easier for us!

Aspetti negativi:

I dislike the mobile app. I currently download an icon of the desktop version to my phone for a shortcut to the calendar instead because the phone app just feels choppy and is annoying to navigate.

Great Clinic Management Software

Commenti: I have a great experience with clinicsense. I highly recommend it to anyone who wants a user friendly software. They even offer trainings where you learn how to improve your business, tips in marketing, etc.

Aspetti positivi:

* Easy to setup and user friendly * Excellent customer service * It got everything I need as a solo practitioner

Aspetti negativi:

* Software can't block unwanted clients. Luckily I love all my clients. However, this can be a safety issue that clinicsense needs to add to their system for therapist who unfortunately got creepy clients/unwanted clients.

A brilliant all-in-one product for sports massage therapists!

Aspetti positivi:

I absolutely love the fact that clients have the ability to see my availability and book appointments, complete forms a receive reminders without me having to do anything. I also love that all my client forms l, details and notes are held in the same place

Aspetti negativi:

It can sometimes be complicated to set availability and personal time if there are random gaps in a day, rather than one big block of time

Minimalist joy

Commenti: ClinicSense is great value for money. Wonderful for new practitioners and those running a small business. Large businesses I work for make good use of it too.

Aspetti positivi:

ClinicSense is straightforward to use. The treatment note templates are minimalist which I prefer, because extra fluff can sometimes be very distracting. The menu bar allows me quick access to a client's contact information, appointment history, invoices etc.

Aspetti negativi:

ClinicSense does run slow at times, for instance, when opening up a client file or treatment note. Sending a receipt was not intuitive at first, because there is no icon to do it, but rather we click on "add signature" then "send email."

Great program!

Commenti: wonderful program. It makes being self employed simple

Aspetti positivi:

how easy it is for clients to schedule, and the revenue report simplicity

Aspetti negativi:

Would love a option for a waitlist. when people get to review after their appointments it never directs to my google page. I would like an option to edit the message that goes out with my schedule on sundays.

The best massage booking system

Commenti: Love ClinicSense for what is offered to me by the way it is created and is still creating new ideas. Also clinicsense allows the clients I want to offer my massage services too.
Professional

Aspetti positivi:

Help when needed I control the booking system Fun and easy to use

Aspetti negativi:

Can’t add paying by insurance as a payment choice