EngageBay

Complete package for marketing tool

Aspetti positivi:

We received a complete software package consisting of at least forty diverse modules, which would have cost thousands of bucks. Due to this software, we have ended a profusion of subscriptions. We contacted support with a simple message and got a response nearly immediately.

Aspetti negativi:

It costs a lot of money to buy more email space. Suppose there was a way to lower the cost of sending emails. Arranging a batch job to perform a sequence or automation at a predetermined time and day

great value for money software

Commenti: Its good

Aspetti positivi:

It is a comprehensive system that is easy to use, and if the get a problem the help guys are really good

Aspetti negativi:

I just would like to have the ability to change the user view so that I can have one time quick view and I would love to link Skype

Alternative considerate: GoldMine Premium Edition e Salesforce Sales Cloud

Perché scegliere EngageBay: I had used act for 30 years from version 2, but they started to change it from a good CRM system into a moderate marketing system

Software precedente: Act!

Absolutely horrible!!

Commenti: I've setup a "Sequence" with 3 emails to be sent before holding my Webinar and thought everything was ok and went on. Just to come back on the day of the Webinar to see that nothing was sent and every contact was hard bounced. Yes every single one of them.
Furthermore I couldn't send any email broadcasts to the contacts either. So mainly I was left with leads for my Webinar which I couldn't even use, were it up to Engagebay. The support team's solution? Purchase credits to "verify the contacts" to be able to use them.
So besides making me lose my time, not delivering the emails and rendering all my contacts useless they want me to purchase something for it to actually work?? Absolutely disgusting and shameful business practices! They then tell me that the problem is not on their end and insist that every contact has an invalid email address. With another similar service I sent the emails with ease. Out of all the contacts, only 4 bounced.
Engagebay has set me back a lot with this. Avoid at all costs!

Aspetti positivi:

At first I liked what it offered for the free plan (things that other similar services didn't offer for free).

Aspetti negativi:

It doesn't work at all and the support team asks you to purchase credits for it to work.

Great features with no cost and unbelievable effective and fast support

Aspetti positivi:

Easy to deploy and use. Very fast and effective support. Additional requests are developed and issued bugs are fixed almost instantly. I have never seen this fast development capability before in any other software before.

Aspetti negativi:

It would require to develop some additional features for ticket management. But I am sure they would do that instantly after reporting. They have done that to my requests before within 1 day.

Alternative considerate: Freshdesk

Perché scegliere EngageBay: Free version was very limited. Engagebay provides much more function in its free version.

Software precedente: Freshdesk

Perché passare a EngageBay: ngagebay provides much more function in its free version.

Huge value for the money, and world-class support

Commenti: We send email notifications to our group of volunteers to give them info on our weekly meetings, and a follow-up email the next day if they don't open the first one. We also send a text with a link to a landing page with the same info. Attendance and participation has at least doubled since we started using EngageBay a few months ago.

Aspetti positivi:

It does everything the "big name" companies do, at a fraction of the price. And the support staff is world-class. Very helpful, quick to respond 24/7.

Aspetti negativi:

Creating an email template or landing page is a little clunky the first time, but subsequent modifications are simple.