--- description: Scopri le funzionalità di ManageEngine ServiceDesk Plus, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ManageEngine ServiceDesk Plus - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per Help Desk](/directory/30008/help-desk/software) > [ManageEngine ServiceDesk Plus](/software/179501/manageengine-service-desk-plus) # ManageEngine ServiceDesk Plus Canonical: https://www.capterra.it/software/179501/manageengine-service-desk-plus Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/179501/manageengine-service-desk-plus?page=2) > Il software di supporto per l'helpdesk e lo strumento di gestione delle risorse comprendono knowledge base, gestione degli SLA, monitoraggio dei ticket e gestione dello stock. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 234 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza ManageEngine ServiceDesk Plus? Questo software assicura la facilità d'utilizzo necessaria alle PMI e le potenti funzionalità richieste dalla maggior parte delle imprese. Oltre 100.000 aziende di tutto il mondo si affidano a questo prodotto per gestire i propri servizi IT. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 234 Recensioni | | Facilità d'uso | 4.3/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.2/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.3/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.4/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: ManageEngine - **Area geografica**: The Octagon, USA - **Anno di fondazione**: 1996 ## Contesto commerciale - **Prezzo di partenza**: 16,00 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (desktop), Linux (desktop), Windows (locale), Linux (locale), Android (mobile), iPhone (mobile), iPad (mobile) - **Lingue supportate**: arabo, cinese, cinese tradizionale, danese, finlandese, francese, giapponese, inglese, italiano, norvegese, olandese, polacco, portoghese, russo, spagnolo, svedese, tedesco, turco - **Paesi disponibili**: Afghanistan, Albania, Algeria, Andorra, Angola, Anguilla, Antigua e Barbuda, Arabia Saudita, Argentina, Armenia, Aruba, Australia, Austria, Azerbaigian, Bahamas, Bahrein, Bangladesh, Barbados, Belgio, Belize e altri 209 ## Funzionalità - Accesso da dispositivi mobili - Alerts/Escalation - Analisi dati - Asset Lifecycle Management - Assistenza clienti - Avvisi/Notifiche - Barcode/Ticket Scanning - Catalog Management - Check-in/Check-out - Comunicazione multi-canale - Creazione di report/analisi - Dashboard - Database per la gestione della configurazione (CMDB) - Gestione degli audit - Gestione dei biglietti - Gestione dei fornitori - Gestione dei ticket di assistenza - Gestione del rilascio - Gestione dell'accordo sul livello di servizio (SLA) - Gestione dell'inventario - Gestione della configurazione - Gestione della knowledge base - Gestione delle attività - Gestione delle comunicazioni - Gestione delle conoscenze - Gestione delle mansioni - Gestione delle modifiche - Gestione delle risorse IT - Gestione di contratti/licenze - Gestione di incidenti - Gestione utenti - Instradamento automatico - Macro/Modelli di risposte - Misure correttive e preventive (CAPA) - Modifica del testo - Monitoraggio dei cespiti - Monitoraggio dei costi - Monitoraggio della conformità - Monitoraggio delle attività - Monitoraggio dello stato - Portale self-service - Rapporti sugli incidenti - Real-Time Monitoring - Rendicontazione e analisi statistiche - Ricerca del testo completo - Sistema plurilingue - Sondaggi e feedback - Strumenti collaborativi - Third-Party Integrations - Tracciato di controllo ... e altre 13 funzionalità ## Integrazioni (16 in totale) - Jira - ManageEngine ADManager Plus - ManageEngine ADSelfService Plus - ManageEngine Analytics Plus - ManageEngine Applications Manager - ManageEngine Endpoint Central - ManageEngine OpManager - ManageEngine Password Manager Pro - Microsoft 365 - Microsoft Outlook - Microsoft Teams - Site24x7 - Zoho Analytics - Zoho Cliq - Zoho Survey ... e altre 1 integrazioni ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) ## Categorie correlate - [Software per Help Desk](https://www.capterra.it/directory/30008/help-desk/software) - [Software per la gestione degli asset IT](https://www.capterra.it/directory/30077/it-asset-management/software) - [Software per la gestione dei servizi IT](https://www.capterra.it/directory/30672/it-service/software) - [Software per la risoluzione delle problematiche](https://www.capterra.it/directory/30675/issue-tracking/software) - [Software ITSM](https://www.capterra.it/directory/30676/itsm/software) ## Alternative 1. [Freshdesk](https://www.capterra.it/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4090 reviews) 3. [Freshservice](https://www.capterra.it/software/132997/freshservice) — 4.6/5 (792 reviews) 4. [Milvus](https://www.capterra.it/software/202528/milvus) — 4.8/5 (298 reviews) 5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Recensioni ### "ManageEngine SDP for your originixation\!" — 4.0/5 > **Jeff** | *25 giugno 2026* | Supermercati | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: I really like the customization of the product. You can setup different "buckets" and automate tickets to go into the buckets depending on the rules you create. I truly enjoy the life cycle part because we can keep track and go through a process of granting end users access to certain things on our network. > > **Inconvenienti**: The only thing I don't care for are ALL the options that can be done to customize the software for your organization. It took us a quick minute to set it up for our company. Once we were done, that was all that was needed. > > We've been using it for 5 years and the experience has been great. When there is something you cannot figure out on your own, their support staff is always quick to respond and very knowledgeable. ----- ### "Powerful capabilities in the right hands, but requires a lot of front-heavy time and customisation" — 4.0/5 > **connor** | *18 marzo 2026* | Produzione di media | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: Back-end automation and custom triggers allow for powerful workflows catered to specific and niche requirements > > **Inconvenienti**: To fully utilise the automative functions requires some scripting knowledge and skills. The terminology tends to lean away from recognised universal standards, such as in relation to ITIL for the change management features > > A very powerful tool that I would advise to any team that wants to implement heavy customisations and process automation whilst keeping associated costs minimal. ----- ### "Support is terrible" — 3.0/5 > **Utente Verificato** | *17 aprile 2020* | Sviluppo di programmi | Tasso di raccomandazione: 3.0/10 > > **Vantaggi**: Nice interface. > > **Inconvenienti**: We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi. ----- ### "ManageEngine ServiceDesk Plus: Delivering Cost-Effective, AI-Driven Enterprise Service Management" — 5.0/5 > **Rajneesh** | *23 luglio 2026* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: ManageEngine ServiceDesk Plus is highly regarded by enterprise IT professionals for delivering comprehensive, ITIL-aligned functionality with an exceptional return on investment. The platform significantly enhances operational efficiency through advanced visual automation, native integration within the broader ManageEngine ecosystem, and Enterprise Service Management (ESM) capabilities that extend ticketing frameworks to non-IT business units. Furthermore, the incorporation of the Zia AI assistant optimizes service delivery by automating incident triaging and resolving routine inquiries seamlessly. > > **Inconvenienti**: We have been using ManageEngine ServiceDesk Plus since past 7 years and adore the fact that their team keeps innovating and keeping us updated with the new features. So, nothing to least liked about ManageEngine ServiceDesk Plus > > We had used ManageEngine ServiceDesk Plus in the capacity of providing ITIL compliant services to internal clients(Employees). Our start was with IT but it then expanded to other business units such as 'People \& Culture', 'Facilities' and Finance Each of the business unit works independently yet able to interact with each other is an amazing achievement for our service delivery. The out-of-box integration, ability to use APIs for complex integration and not to mention new AI capabilities has given more flexibility to optimise our organisation service delivery. ----- ### "Great ticketing system with customizable import systems" — 5.0/5 > **Austin** | *25 febbraio 2026* | Assicurazioni | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Great ticketing system that has a lot of customizable features and ways to import emails into actionable items > > **Inconvenienti**: Lack of documentation on the custom formatting of ticket forums can be frustrating if you are trying to setup custom email import rules > > Overall experience has been great. Price has always been reasonable for our use case and never had any issues with audits running though them. ----- Pagina: 1/11\ Avanti: [Pagina successiva](https://www.capterra.it/software/179501/manageengine-service-desk-plus?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/179501/manageengine-service-desk-plus) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati