Cos'è ManageEngine ServiceDesk Plus?
ManageEngine ServiceDesk Plus è un software di helpdesk e gestione delle risorse. Offre un pacchetto integrato con gestione degli incidenti (generazione di ticket per richiesta di assistenza), localizzazione dei beni, acquisti, gestione dei contratti, portale self-service e knowledge base disponibile a un prezzo accessibile. ServiceDesk Plus mette a disposizione tutto il necessario per ottenere un helpdesk IT perfettamente funzionale e un personale di helpdesk produttivo. ManageEngine ServiceDesk Plus è disponibile sia sul posto che on-demand.
Chi utilizza ManageEngine ServiceDesk Plus?
Questo software assicura la facilità d'utilizzo necessaria alle PMI e le potenti funzionalità richieste dalla maggior parte delle imprese. Oltre 100.000 aziende di tutto il mondo si affidano a questo prodotto per gestire i propri servizi IT.
Hai dubbi su ManageEngine ServiceDesk Plus?
Confrontalo con una delle alternative più popolari
ManageEngine ServiceDesk Plus
Altre alternative interessanti a ManageEngine ServiceDesk Plus
Recensioni su ManageEngine ServiceDesk Plus
Buon software pe gestione Ticket
Piattaforma di ticketing che fa della sua semplicità il maggior punto di forza. Configurato a dovere è uno strumento potente per la gestione di tutte le problematiche lato IT aziendali.
La configurazione richiede abbastanza studio e sviluppo, con le impostazioni di base resta abbastanza limitato
A complete, easy to deploy and use, customizable service management solution
Commenti: We implemented it in a hared service center serving more than 40 legal entities, with approximately 2,000 workstations/users and about 36 technicians. We gradually implemented it and had the chance to streamline processes and customize the solution for our different companies. Integration with email and AD was a great help in setting up the environment with no additional work.
It sports a complete set of well-designed and ITIL-oriented functions; it can fit both a small firm and an enterprise - with proper licensing and setup. Complete, customizable, easy to use, clear to setup, integrated with other Managengine (and 3rd party) solutions.
As per my latest experience (2019) workflow management could be improved; while it's not its primary focus, still it could give great advantages in automating service workflows (eg joiner & leavers).
Great software, could use more features
Commenti: It's a great piece of software/service to have, it could do with being more fluid from an administrators point of view, but it's improving during the time we've been using it.
Multiple of the applications ManageEngine provide can be integrated with one another (not all at this current time) but this allows a more fluid and easy management of the services.The functionality of adding our assets and having a helpdesk in a single location is convenient and does the job required. There is also a feature on pages which if what you required isn't available in a "features" aspect, you can request it, however it isn't clear on when it will be implemented other than in a future version.
The functionality can be confusing for some features, some configurations need to be done in the admin settings when logically, I think being able to edit them in the current page you're on which the change relates to would be more convenient. Also there isn't a timeline of features being implemented, so it's not clear if the features you may want, are going to happen.
Keep Track of Issues
ServiceDesk Ticketing tool is one of the best that eases the work of the IT Technicians, it is very easy to deploy and Integrate with other applications, it has lot of features which are very useful like Asset Management, Change Management, Problem Management, we can even fetch the reports in an instant.
The UI of the application can be improved so it can become more user friendly
Support is terrible
We have been using ServiceDesk Plus for 7 years now. We have contributed a lot into the development of this ticketing software and have around 2K users around the world using it. Software does have occasional hiccups and glitches, but the worst part is their support. It declined so much over the years that it's unbearable now. Every time there is a remote session, it seems that engineers try to waste as much of your time as possible, just connect to you online and literally doing nothing. You have to patch and update SDP manually quite often, sometimes 3 times per month. Every patch is downtime and a risk of an issue, where you have to contact support. Their online instructions are outdated... Just try to renew SSL cert using the posted guides, good luck - another support call to Delhi.
Software trovato in
- Software di service desk
- Software per la gestione dei servizi IT
- Software per la risoluzione delle problematiche
- Software per asset tracking
- Software di knowledge base
- Software pr la gestione degli incidenti
- Software ITSM
- Software per Help Desk
- Software per la gestione delle conoscenze
- Software per la gestione degli asset IT