--- description: Scopri le funzionalità di Twilio, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Twilio - Prezzi, recensioni, informazioni - Capterra Italia 2026 --- Breadcrumb: [Home](/) > [Software per gestire la comunicazione in cloud](/directory/31362/cloud-communication-platform/software) > [Twilio](/software/180158/twilio-communications-platform) # Twilio Canonical: https://www.capterra.it/software/180158/twilio-communications-platform Pagina: 1/22\ Avanti: [Pagina successiva](https://www.capterra.it/software/180158/twilio-communications-platform?page=2) > Offre semplici interfacce API pay-as-you-go per consentire alle aziende di creare applicazioni scalabili e affidabili per SMS e voce per il Web o dispositivi mobili. > > Conclusione: valutazione di **4.4/5** stelle assegnate da 513 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**. ----- ## Panoramica ### Chi utilizza Twilio? Aziende di tutte le dimensioni che necessitano di soluzioni per la comunicazione sul cloud in oltre 100 paesi diversi. ## Statistiche e valutazioni | Parametro | Valutazione | Dettaglio | | **Nel complesso** | **4.4/5** | 513 Recensioni | | Facilità d'uso | 4.1/5 | Sulla base delle recensioni complessive | | Assistenza clienti | 4.0/5 | Sulla base delle recensioni complessive | | Rapporto qualità-prezzo | 4.2/5 | Sulla base delle recensioni complessive | | Funzionalità | 4.5/5 | Sulla base delle recensioni complessive | | Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) | ## Informazioni sul fornitore - **Azienda**: Twilio - **Area geografica**: San Francisco, USA - **Anno di fondazione**: 2008 ## Contesto commerciale - **Prezzo di partenza**: 0,01 USD - **Modello tariffario**: (Versione gratuita disponibile) (Versione di prova gratuita (free trial)) - **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementazione e piattaforme**: Cloud, SaaS, Web, Windows (locale), Linux (locale) - **Lingue supportate**: francese, giapponese, inglese, portoghese brasiliano, spagnolo, tedesco - **Paesi disponibili**: Argentina, Australia, Austria, Brasile, Canada, Cile, Colombia, Francia, Germania, Giappone, Irlanda, Israele, Messico, Nuova Zelanda, RAS di Hong Kong, Regno Unito, Singapore, Stati Uniti, Svizzera, Taiwan ## Funzionalità - Audio/Video Conferencing - Automated Attendant - Avvisi/Notifiche - Azioni innescate da eventi - CRM - Chat dal vivo - Chat/Messaggistica - Chatbot - Conferenze - Conversione testo-parola - Coupon per cellulari - Creazione di report/analisi - Definizione degli script di chiamata - Digitazione di tasti del telefono - Elaborazione del linguaggio naturale - Gestione contatti - Gestione della campagna - Gestione delle code - Gestione di call center - ID chiamante - IVR - Instradamento automatico - Instradamento delle chiamate - Integrazione telefonia-computer (CTI) - Invio di SMS di massa - Messaggio vocale - Messaggistica bidirezionale - Messaggistica programmata - Monitoraggio delle chiamate - Monitoraggio delle chiamate - PBX - Personalizzazione dei messaggi - Personalizzazione della voce - Registrazione - Registrazione delle chiamate - Registrazione delle chiamate - Rendicontazione e analisi statistiche - Riconoscimento vocale - Risposte automatizzate - Script multipli - Smistamento automatico delle chiamate - Third-Party Integrations - Trunking SIP - VoIP ## Integrazioni (6 in totale) - Freshdesk - Oracle Service - Salesforce Service Cloud - Zapier - Zendesk Suite - Zoho CRM ## Opzioni di supporto - Email/Help desk - FAQ/Forum - Knowledge Base - Assistenza telefonica - Assistenza diretta 24 ore su 24 - Chat ## Categoria - [Software per gestire la comunicazione in cloud](https://www.capterra.it/directory/31362/cloud-communication-platform/software) ## Categorie correlate - [Software per gestire la comunicazione in cloud](https://www.capterra.it/directory/31362/cloud-communication-platform/software) - [Piattaforme per SMS marketing](https://www.capterra.it/directory/30842/sms-marketing/software) - [Software per la Customer Experience](https://www.capterra.it/directory/30671/customer-experience/software) - [Software IVR](https://www.capterra.it/directory/30231/ivr/software) - [Programmi per registrare le chiamate](https://www.capterra.it/directory/30533/call-recording/software) ## Alternative 1. [Klaviyo](https://www.capterra.it/software/156699/klaviyo) — 4.6/5 (539 reviews) 2. [SlickText](https://www.capterra.it/software/155430/slicktext-com) — 4.8/5 (271 reviews) 3. [EZ Texting](https://www.capterra.it/software/145848/ez-texting) — 4.5/5 (273 reviews) 4. [Omnisend](https://www.capterra.it/software/153508/omnisend) — 4.7/5 (837 reviews) 5. [ClickSend](https://www.capterra.it/software/175783/clicksend) — 4.3/5 (93 reviews) ## Recensioni ### "Really good but expensive" — 4.0/5 > **Emanuele** | *26 novembre 2025* | Software informatici | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: It has a huge amount of features that you can use to communicate with your customers, whatever you are thinking about, it's here > > **Inconvenienti**: It's really expensive for basic services, but unfortunately it's the only way to have everything integrated in one place ----- ### "Reliable OTP solution for our SaaS projects" — 5.0/5 > **Furkan** | *15 settembre 2026* | Design | Tasso di raccomandazione: 8.0/10 > > **Vantaggi**: We mainly use Twilio for OTP verification in SaaS products, both for client projects and some of our own products. What I like most is that once the initial setup is done, adding phone verification to a new project is quite straightforward. The API is flexible, the documentation is generally good, and there are enough examples to get an OTP flow working without spending too much development time on it. For us, this is especially useful when we are building and testing new SaaS ideas quickly. Message delivery has also been reliable for our use cases, so we don’t have to build or maintain this infrastructure ourselves. > > **Inconvenienti**: The biggest downside for me is that the dashboard and pricing can feel more complicated than they need to be. Twilio has a lot of products and configuration options, so even when you only need something relatively simple like OTP, it can take some time to understand which settings and services you actually need. Costs are reasonable for smaller projects, but they become something you need to monitor more carefully as usage grows. Some of the verification and compliance steps can also make the initial setup slower than expected. > > Overall, our experience with Twilio has been positive. We use it mainly as the OTP layer in SaaS applications, including projects we develop for clients and our own rapidly developed products. It saves us from having to build the messaging and phone verification infrastructure ourselves, which is especially valuable during early product development. ----- ### "Powerful Platform, Frustrating Business Verification Process" — 4.0/5 > **Muhammed** | *21 luglio 2026* | Trasporti/Trasporto merci/Ferrovie | Tasso di raccomandazione: 7.0/10 > > **Vantaggi**: Twilio offers a comprehensive set of communication APIs with excellent documentation and a developer-friendly platform. The integration process is well designed, and the available SDKs make it easy to build SMS, voice, and WhatsApp features into applications. The platform is reliable and supports a wide range of use cases. > > **Inconvenienti**: The account verification and compliance process was the most frustrating part of our experience. Our business verification was rejected multiple times despite providing the requested documents, and support was slow to resolve the issue. This significantly delayed our project and made the onboarding process much more difficult than expected. > > Our overall experience with Twilio was mixed. The platform itself is powerful, well documented, and offers a wide range of communication APIs that are easy to integrate. However, our experience with the verification and compliance process was disappointing. Despite submitting the required business documents multiple times, our verification requests were repeatedly rejected without clear guidance on how to resolve the issue. The slow support response caused unnecessary delays to our project and prevented us from using the platform as planned. While Twilio has excellent technology, the onboarding experience needs significant improvement for business customers. ----- ### "Buggy, customer service non-existent. Do not use." — 2.0/5 > **Benedikt** | *14 settembre 2026* | Servizi e tecnologie dell'informazione | Tasso di raccomandazione: 2.0/10 > > **Vantaggi**: Feature rich. Quick to set up many features via an LLM, but the bureaucracy, waiting times, and couldn't-care-less attitude when dealing with THEIR BUGS spoils it. > > **Inconvenienti**: Buggy, customer service non-existent. They don't care about you until you are big enough; not an attitude a startup, or likely anyone, will want to work with. If you want reliability and uptime, look elsewhere. Your problems don't matter. > > Poor experience, due to the factors mentioned above. It won't help if you have features if you cannot properly access them due to bugs in the UI. ----- ### "Works great for our needs\!" — 5.0/5 > **Matthew** | *29 settembre 2025* | Istituzioni religiose | Tasso di raccomandazione: 10.0/10 > > **Vantaggi**: It is very comprehensive. It can do lots of things. We don't use all the features, but love knowing it can do so much when and if we do need it. > > **Inconvenienti**: The interface can sometimes be a bit confusing. but they have a very good help file. Every time I've tried to find something and could not, checking the help file has given me step-by-step instructions. Only once did I ever need to contact support, and they resolved my issues quickly. > > Overall it has been a very good experience. We use this with our CHMS system to text the congregation. It works well, and is relatively inexpensive. ----- Pagina: 1/22\ Avanti: [Pagina successiva](https://www.capterra.it/software/180158/twilio-communications-platform?page=2) ## Link - [Visualizza su Capterra](https://www.capterra.it/software/180158/twilio-communications-platform) ## Questa pagina è disponibile nelle seguenti lingue | Lingua | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Dati strutturati