Twilio

Bene ma...non benissimo

Aspetti positivi:

Mi è piaciuto il portale, mi è piaciuto il fatto di avere delle api sempre disponibili

Aspetti negativi:

Non mi è piaciuto molto il fatto di non avere un sopporto in italiano, sarebbe stato motivo di scelta...che invece non ho fatto. Essendo la prima volta nell'utilizzo di un servizio del genere avrei preferito fosse anche in italiano.

Twilio SMS feature never fails and never over charges

Commenti: Great experience with the app from UI/UX perspective and customer support.

Aspetti positivi:

I like the pay-as-you-go subscription model the most. The API integration is also smooth and easy. The knowledge base has all the steps/guide we need to implement and roll out.

Aspetti negativi:

Nothing that I can think of or have experienced.

First class SMS API Platform for developers

Commenti: I have been using Twilio for three years. Actually this is a very suitable Platform for SMS. This is the Platform I recommend to all my clients.

Aspetti positivi:

I am Ajay Full Stack Developer. Basically I'm using Twilio for SMS. Two things motivate me to use Twilio one is, compare to other SMS Platform it's very easy to get the payed API Key and and minimum of code. Second thing is, They provide very good costumer care support.

Aspetti negativi:

Features wise no drawbacks in Twilio but compare to other platform littlie bit more cost.

Twilio is not meant for Canada

Commenti: We lost a lot of business due to Twilio and would not recommend it for Canadian businesses.

Aspetti positivi:

Cheaper but you will loose many leads due to spam rejection so its not suitable for lead calling.

Aspetti negativi:

Not meant for Canada as 70% of outbound calls show as Spam to the receiver and causes loss of leads.

I use it because I have to, but it does work.

Commenti: I use it because it is the resource that several other services I need uses to integrate messaging services. If there was a better option I'd probably go with that.

Aspetti positivi:

Twilio definitely puts some pieces together that are necessary to have connected. Once it's all set up it works great.

Aspetti negativi:

It is kind of a pain in the neck to set up. There's both a learning curve, and the fact that the UI is far from intuitive to contend with.

Can do everything, for all businesses but with a steep learning curve...

Commenti: Twilio handles all the inbound calls for my website. I ported a vanity 800 number from a another provider to Twilio and after a quite lengthy setup process that involved lots of customer service calls it was up and running. After that you can pretty much leave it or do some minor changes relatively easy. Now when customers call they can choose from an option tree to troubleshoot their issue or they can choose to talk to an agent (me) and if it's during business hours the call gets forwarded to my cell, if outside of business hours they get my voicemail. Works great! I also have it embedded in my website for a chat option that more people actually use.

Aspetti positivi:

Twilio has every option under the sun, there's nothing call center related that they can't do for you. You could set up automated systems to perform mundane tasks for you, record and inscribe all your calls and even have a call center set up to help troubleshoot issues and direct calls. You can get add-ons from GitHub, integrate into your website especially Shopify and answer calls with a number that you can bring with you or they provide straight to your cell phone. We're talking local numbers and 800 numbers even though you may have to pay extra.

Aspetti negativi:

Very steep learning curve. There are so many options and so many ways to use this service including third party apps that you could get confused quite easily. Also their 2FA process is tedious which if you're not careful could result in you losing your number.

Customer support is dificult to reach and unresponsive

Commenti: We have been a SendGrid customer for about 7 months. We use the service to handle the transactional emails from our website. We have been satisfied with that service and decided to also use them for our marketing campaigns On September 30th we exported our MailChimp contacts and cleaned up the data. On October we upgraded our SendGrid plan to Basic 50k, contacted SendGrid support, informed them what we were doing and asked about the use of Tags. We then imported 47k contacts, prepared a time sensitive single send marketing piece which we released on October 2nd to our complete contact list. SendGrid shut down the campaign, disabled the links in the 13k emails that had been sent, making them useless, and suspended our account. We have been unable to reach SendGrid to resolve this. This action, and lack of it by Twillo/SendGrid has significantly impacted our business as the campaign was in support of a live continuing education course scheduled for Tuesday 10/3. At this point we are trying to salvage what we can by moving to another marketing service.

Aspetti positivi:

We were migrating our email marketing from MailChimp to Twillo's SendGrid. Relative to MailChimp we found SendGrid's email design tool to be more flexible and easier to use

Aspetti negativi:

Customer support: Two issues1 -Customer support is difficult to access. The support phone number listed on Google is disconnected, there is no chat, "Contact support" on the website requires the user to fill in a text box labeled "Tell us your issue." We've tried this multiple times only to get an error message: "There was an error retrieving results for your query. Please try again." We've managed to get multiple messages to SendGrid Support by responding to previous support ticket emails. I see some one at SendGrid has deleted all but one of these. Obviously someone knows we have an urgent issue but no response and it has been over 18 hours since our first request for support. 2. When we informed Customer support that we were migrating our marketing champagne from Mail Chimp to SendGrid they failed to inform us about the possibility of the automated account suspension we have encountered, and how to avoid it .

Great Service, for experienced users

Commenti: The experience has been really good over the years, we don’t see ourselves switching to another service anytime soon.

Aspetti positivi:

It works really well, they are good at making sure users are compliant with relevant regulations.

Aspetti negativi:

Customer service is slow, their system is not the friendliest.

Great APIs, terrible customer support and sales

Aspetti positivi:

Twilio is generally easy to set up and manage, their APIs are generally well-documented. The developer parts of the company that don't involve human interaction seem to be good. It is the backbone of a lot of our core company infrastructure.

Aspetti negativi:

The (now terminated) salesperson we originally worked with was very helpful at the beginning and even roped in engineers to have discussions with us. They poorly explained the contract and even made promises that were not true. After we inked a volume deal with them, the support from sales became practically non-existent. The salesperson locked us into a contract.We were able to get a refund and have the contract terminated, although the refund process took months and lots of book and forth.

Very useful but getting more and more expensive

Commenti: You have to build your own interface to use the Twilio API. Or pay for a software that can use the API, which is easier and cheaper. The Twilio interface only allows you to monitor usage, create reports, billing management, and program IVR. It doesn't provide an interface for your sales team to use.

Aspetti positivi:

I like how complete it is and all the API possibilities. You can achieve so much if you know what you're doing. You can create a call center and monitor everything, including recordings. SMS marketing, ringless voicemail, etc..

Aspetti negativi:

As you scale, it gets very expensive (no discounts at all for loyalty). Zapier is losing its market share to Make, Pipedream, and Pabbly. Soon the same will happen to Twilio.

Egypt

Commenti: I benefited a lot from the application, as it provided me with many functions and capabilities that helped me greatly in performing the work and presented it to me smoothly, quickly and concisely in one place, many benefits in the success of the work and the communication process, I was able to see the workflow, control it and follow it up, and I solved Many of the problems with the application that some employees made with some customers, and I dealt with these problems quickly and amicably. I realized many facts and reached many information and benefits..

Aspetti positivi:

I found many advantages of making voice calls and sending text messages through the application and using them in the performance of the company's work, so that the application has become an indispensable main reference in life Daily and practical, I found integration in job performance in a very large way and it provided me with many things and benefits in performing work and controlling it, communicating with customers, suppliers and employees, monitoring them and their performance, knowing the desires and needs of customers, voice mail service, call recording, and many, many features in this application .

Aspetti negativi:

It has an easy, simple, practical interface that all groups can use and benefit from in a smooth and uncomplicated manner. It has advantages when the internet is cut off or the network is weak. I found integration in the performance of the current practical work and doing it to the fullest by means of this application, but it contains something that I think it lacks, which is the support of the Arabic language Some customers face a problem because of the availability of the language only, and we hope that the application will pay attention to this point and focus on it.

Twilio Has Been a Reliable Cloud Communications and SMS Marketing Software

Aspetti positivi:

This marketing and communications software has been easy to use and reliable. Twilio is so accurate.

Aspetti negativi:

Twilio is flawless. It makes SMS marketing efficient.

Reliable and scalable.

Aspetti positivi:

There are so many things to love about Twilio from my experience and perspective. I like the quality of its documentations and how intuitive they are. I find their customer service team very responsive to queries and inquiries and I love how Twilio has SDK's in my favorite programming language.

Aspetti negativi:

Twilio boasts 99.9% uptime and it supports all major programming languages. Personally for me , Twilio is head and hand above every other sms/voice cloud communication platform.

The Implemenation of Twilio Is Easy

Aspetti positivi:

I like the ease of deployment of Twilio. Twilio has been a great tool for SMS marketing and communications.

Aspetti negativi:

Twilio has reliable and simple to manage features. Twilio does not have flaws.

Twilio: An Affordable and Reliable Cloud Communication Solution

Aspetti positivi:

This sms marketing and cloud communication software is affordable and reliable to use. Twilio has great capabilities.

Aspetti negativi:

No dislikes for Twilio. Twilio works so well for us.

Trillion is a Great Integration for Sales Professionals!

Commenti: Overall I had a great experience with Twilio. As a salsa professional, it checked all of the boxes for my team and I. We could record calls with ease, received awesome call quality, and made our lives very easy.

Aspetti positivi:

I really liked how we could call off of our work laptops and have the same quality as my cell phone. This allowed me to have the client data in front of me without worrying about my phone!

Aspetti negativi:

I have no complaints about Twilio! It was a great service.

Could be really great, and it sounds great, but its really not

Commenti: Twilio is a disaster of a product, and I would never ever use it again, it randomly stopped working and I got a Forbidden error that really had no documentation to explain why it was happening. When I contacted customer support they told me that it was because Twilio no longer offered email verification for free users. Well, they could have at least sent an email out telling everyone that. I would be forced to buy their tiered plan, switch services, or set up my own verification which sucks but at least tell your users that you're making these changes right?

Aspetti positivi:

It had a high number of emails you could send for free every day

Aspetti negativi:

They had a sprawling system that required like four api keys just to set up and integration between multiple products with little to no to innacurate documentation. First you have to have a SendGrid account and set up an API Key (first key in .env) , then you have to make an email template which is very hard to do because they have a lot of bugs with that whole system and its rather confusing as well, especially in regards to trying to actually write your own code for how it looks . Then you go to Twilio and get your Auth Token (second .env) and create a Service that has its own token (third .env) , then you integrate that with your sendGrid Template and I forgot where exatly but there some fourth token you need. It's ridiculously complicated and poorly set up, and the documentation doesn't really tell you how to code it, the page that tells you how to send emails has code examples for sending text messages so that's unhelpful. It took me several hours to figure out how it all works and get it set up for automatic emailing. When I switched to Courier it took my literally 15 minutes to do the exact same thing. They had great documentation, a wonderful easy to use website, and just one API key. Don't use Twilio, it's trash, try Courier.

Twilio is the best programmable communication tool.

Commenti: My overall experience is great with twilio i have been using it for more than year and will continue to use it. The pricing is good comparatively and also it's API is fast and relaible i have integrated twilio in my websites and i am very happy with it.

Aspetti positivi:

I love Twilio because it comes with a very nice pricing system and then the api is my favorit. You can use it for sending messages and calls that you have pre programmed and is very very very helpful to solve your costumer's problem and keep the engagements and the top level.

Aspetti negativi:

One Thing i do not like about twilio that you can not customize your sender name for some countries like USA. so the sms sent is from twilio's own username i do not know why is twilio not allowing to use a custom sender name in all countries but yes this is the only thing i do not appreciate

A Reliable Cloud Communications Platform

Commenti: The platform is rock-solid reliable, the features are enterprise-grade, and the convenience of the cloud-based APIs accelerates development timelines.

Aspetti positivi:

What I liked most about Twilio is how easy it makes adding voice, video, and messaging capabilities to applications. The APIs are well-documented and intuitive to use. Twilio also has a wide range of features like phone numbers, SMS, MMS, chat, video, and more that can all be implemented in just a few lines of code. This makes it simple to build powerful communication features quickly.

Aspetti negativi:

Some of the more advanced features and add-ons can get expensive for high-usage applications

Amazing and the best at the services they provide

Aspetti positivi:

We use a lot of channels for marketing and sms is one of the best with the response rate from platform users. Twilio makes it easier to send sms and manage. The features can be overwhelming at time but that's what makes the platform good.

Aspetti negativi:

Navigating the platform can be an hassle and this is a big setback. The customer service can be stressful at time, with the long waiting time to get a problem fixed.

System down waiting in line for them again

Commenti: It's a business system with crap support

Aspetti positivi:

It works when it works. It crashes and doesn't work

Aspetti negativi:

They updated their system, you have to hoop jump to catch up. You're down and waiting in line for 2 weeks. After 2 weeks we are notified they had a system error and we have to reapply and wait 2 weeks again

Twilio Review

Commenti: I really enjoyed working with Twilio; I only mentioned the price, just looking for something remotely "negative", but I thing that the price is very adaptable to the size and profits of the company

Aspetti positivi:

I loved twilio when I used it. It is really easy to integrate.

Aspetti negativi:

If I have to choose something I'd say the price.

Twilio has worked for me

Aspetti positivi:

I is pretty easy to use and set up. Not a lot of time.

Aspetti negativi:

Some of the items were a little difficult to navigate to.

Twilio Review

Commenti: Good platform overall

Aspetti positivi:

Some of the advantages of using Twilio were:1. The first 2000 contacts are free of cost. This makes it pocket-friendly and also helps to try out a smaller-scale pilot run. 2. It helps companies connect and make meaningful relationships with users internationally. 3. Setting up the platform is extremely easy. The transition of a user to set up the platform and start using is relatively quick and smooth. It was quite easy to integrate wth other platforms and apps as well. 4. It was very useful as we used it for IVR - both nationally and internationally for our clientele. 5. It is quite reliable because a lot of huge MNCs use Twilio like Uber, AirBnB, Reddit., Lyft, etc.

Aspetti negativi:

There are a few things that could have been better about the platform:1. Since the organization is growing and is quite large, during the integration of the platform, we did need some support and assistance from their team. They did respond but it did take a while, the process was slightly slower than expected. 2. Once you scale, you would ofcourse require to send more messages with increased customisation to enhance the customer UX. I presume that this would begin to be an expensive option in due course of time and we may need to switch to a cheaper alternative.

Integrated Text / Voice Contact

Commenti: Really useful in speeding up the communication process

Aspetti positivi:

Being able to use it within a CRM which records the action and no need to duplicate records.

Aspetti negativi:

Scrolling down a text is difficult as the window is too small in the CRM to see the whole message