---
description: Scopri le funzionalità di Viber, i dettagli del prodotto, chi utilizza il software e quali sono i prodotti suggeriti. Attraverso le recensioni di utenti verificati potrai capire com’è la user experience, l’assistenza post-vendita e molto altro.
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title: Viber - Prezzi, recensioni, informazioni - Capterra Italia 2026
---

Breadcrumb: [Home](/) > [Software CRM per la gestione dell'engagement del cliente](/directory/30906/customer-engagement/software) > [Viber](/software/180348/viber)

# Viber

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> È uno strumento di coinvolgimento dei clienti ideale per aziende di ogni dimensione che offre agli utenti opzioni di scoperta del marchio nell'e-commerce.
> 
> Conclusione: valutazione di **4.4/5** stelle assegnate da 4060 utenti. Miglior punteggio per il parametro **Lo consiglieresti?**.

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## Panoramica

### Chi utilizza Viber?

Coinvolgimento dei clienti sul posto e strumento di comunicazione che consente a piccole e grandi imprese di effettuare chiamate internazionali, promuovendo la visibilità del marchio, utilizzando chat di gruppo, videochiamate, sticker e molto altro.

## Statistiche e valutazioni

| Parametro | Valutazione | Dettaglio |
| **Nel complesso** | **4.4/5** | 4060 Recensioni |
| Facilità d'uso | 4.6/5 | Sulla base delle recensioni complessive |
| Assistenza clienti | 4.3/5 | Sulla base delle recensioni complessive |
| Rapporto qualità-prezzo | 4.5/5 | Sulla base delle recensioni complessive |
| Funzionalità | 4.3/5 | Sulla base delle recensioni complessive |
| Percentuale di raccomandazione | 80% | (8/10 Lo consiglieresti?) |

## Informazioni sul fornitore

- **Azienda**: Viber Media

## Contesto commerciale

- **Modello tariffario**:  (Versione gratuita disponibile)
- **Pubblico target**: Lavoratore autonomo, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementazione e piattaforme**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Linux (desktop), Android (mobile), iPhone (mobile), iPad (mobile)
- **Lingue supportate**: inglese
- **Paesi disponibili**: Lussemburgo

## Funzionalità

- Comunicazione multi-canale
- Creazione di report/analisi
- Cronologia clienti
- Gestione dei feedback
- Gestione delle comunicazioni
- Live Chat
- Personalizzazione
- Tracciamento delle interazioni

## Integrazioni (2 in totale)

- Telegram
- WhatsApp

## Opzioni di supporto

- Chat

## Categoria

- [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software)

## Categorie correlate

- [Software CRM per la gestione dell'engagement del cliente](https://www.capterra.it/directory/30906/customer-engagement/software)
- [Sistemi di messaggistica con i clienti (CCM software)](https://www.capterra.it/directory/31002/customer-communications-management/software)

## Alternative

1. [Zendesk Suite](https://www.capterra.it/software/164283/zendesk) — 4.4/5 (4080 reviews)
2. [WhatsApp](https://www.capterra.it/software/180345/whatsapp) — 4.7/5 (16374 reviews)
3. [Telegram](https://www.capterra.it/software/180347/telegram) — 4.7/5 (6424 reviews)
4. [Text Request](https://www.capterra.it/software/167015/text-request) — 4.6/5 (1193 reviews)
5. [LiveAgent](https://www.capterra.it/software/102188/liveagent) — 4.7/5 (1787 reviews)

## Recensioni

### "Okaysh for what it does" — 3.0/5

> **Utente Verificato** | *11 dicembre 2025* | Software informatici | Tasso di raccomandazione: 6.0/10
> 
> **Vantaggi**: Viber was a very good piece of software years ago, while today is still working as expected, there are probably better alternatives
> 
> **Inconvenienti**: The UI is a bit old, they never refreshed it for real up to current UI/UX that a user would expect nowadays

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### "Good but not the best" — 3.0/5

> **Ledio** | *12 gennaio 2025* | Ristoranti | Tasso di raccomandazione: 5.0/10
> 
> **Vantaggi**: A good app to chat and call people, with no charges
> 
> **Inconvenienti**: Not very used by a lot of people , so you might not find and contact them
> 
> Good but not the best , you can find better apps for chating

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### "A Reliable Messaging App with Room for Improvement" — 5.0/5

> **Hein Htet** | *16 aprile 2025* | Computer e sicurezza della rete | Tasso di raccomandazione: 10.0/10
> 
> **Vantaggi**: it is free application for all user, group and other small business use
> 
> **Inconvenienti**: While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms.
> 
> t’s a reliable platform for messaging and voice/video calls, especially when connecting with friends and family internationally. The end-to-end encryption adds a layer of security, which I appreciate. I also liked features like group chats, sticker packs, and the ability to make international calls to non-Viber numbers

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### "Good app but location-dependent" — 4.0/5

> **Jasmine** | *23 maggio 2025* | E-learning | Tasso di raccomandazione: 5.0/10
> 
> **Vantaggi**: easy to use, has all the standard features of a chat app, is very reliable except when censored, can send decent quality of photos and videos
> 
> **Inconvenienti**: viber tends to get censored a lot by various governments which isn't a problem with the app itself but does impede communication, which is the central point of the app. It also doesn't integrate with any other chat apps and I haven't yet found how to open it on the computer
> 
> Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to download it. It doesn't work particularly better or worse than other messaging apps.

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### "Intrusive ads and obnoxious ringtones - NO GO" — 1.0/5

> **Art** | *8 marzo 2026* | Biotecnologie | Tasso di raccomandazione: 1.0/10
> 
> **Vantaggi**: That you can edit messages indefinitely after sending them. The emoticons used to be nice until they imposed a new set of emoticons on you which are very generic and ugly, and to go to the old ones you have to go out of your way
> 
> **Inconvenienti**: The ads on the Windows PC version at least are extremely intrusive. This alone makes this app unusable for me. Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and off. Deleting the wave file doesn't help as the app just recreates it once it updates itself (again the user has no way to deny those auto updates which is once again rubbish software writing)
> 
> Definitely not recommend it. Just use one of the many other free messaging apps that don't bombard your nervous system with ads \& obnoxious ringtones

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## Link

- [Visualizza su Capterra](https://www.capterra.it/software/180348/viber)

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